I love living in a HOA neighborhood, however there's something's I wish you provided like a remote…read moreto the gate. The prior owner to the home didn't leave one and when I called Ms. Trisha Kornegay asking about it she very rudely told me I have to buy it "we don't give them to you". She was always very rude when answering any questions. Besides that, you guys handle other things in the community very well and take all concerns into consideration. Thank you!

As someone who prides themselves in customer service specifically within property management, at…read morealmost 20 years in, I still remain respectful of people. As a company, it should be built within culture to honor at least the most basic human decency. I received a $500 notice and called and left voicemails to no avail to see if it was a mistake. I then got an $800 formal notice. After an email that prompted a returned call, I'm told I've underpaid my monthly fees by $15 each month and incurred late fees. Not that I hadn't paid, but that the fee went up and the auto-payment didn't. I've never gotten a letter. (They said statements are sent to an email I no longer have access to as whatever details were set up was when I initially bought the house) You see someone has never been late. Never had any infraction. And not once does anyone think to simply pick up a phone? You can clearly tell me what the issue is now $800 later, but nothing moved anyone to care when the balance was $15? A photo every time my son doesn't put the trashcan back 2 inches, but nothing until a threat of legal action. Then you answer none of my questions and just forward straight to accounting (Alex, she was lovely) but also.... The accounting team does what? Auto statements and legal notices 100s of dollars later should allow for time to reach out and assist people. With such a vast demographic of homeowners that feels absolutely awful that you can't pick up a phone anymore. That level of care costs minutes and should be a baseline of service, common courtesy. I would've much rather got a $15 call met with appreciation and assistance changing everything than an $800 call with a million questions and zero care.

I want to take a moment to recognize the outstanding support we received from our property manager…read moreMartha Garcia. We live out of state and relied heavily on our property manager for everything. We had a recent incident that needed extensive coordination and effort with all parties involved. Martha went out of her way to help us through a very difficult and stressful situation. Her dedication and compassion showed that she truly cared for us not just as a client but actual people as homeowners. We are incredibly grateful for the excellence in customer service and care that she provided. Martha truly went above and beyond, and it made all the difference. Thank you Martha! We appreciate you! You are the best! Tifini & Mike

To me it seems if you don't use their vendors this one lady picks apart work done by your own…read morevendor. The rents landlords can ask are going down. But they make you spend thousands to make units like model units in a down market. If I could get higher rents then the investment in improving all fixtures is warranted. If you don't replace what they want you to replace, although the fixtures work well and look nice, 5 star drops you. When they worked for me, they didn't listen to me and used their vendors instead of my vendor I told them to use. To me, 5 star cares more about representing beautiful units then helping landlords finding tenants I would not use 5 star unless you like you property looking great at the costs of thousands but never getting the rent to justify it. They don't help landlords in a down market. But this is my opinion. You my like to spend thousands to fix you property like a showroom but not receive the rents.

Casa Mesa Villas on west Tropicana. They, Kristen, does nothing whatsoever. Dumpsters are filthy…read moredirty and stink. Carport roof caved in for months. Landscapers do not do their job. Dead and dying bushes and trees everywhere.Dog droppings all over. Infested with pigeons.

Horrible people running a horrible company. Unable to fulfill even the most basic functions of…read moretheir contract when asked to provide detail information. Treats the board like the board works for THEM, and the homeowners like peasants. Unresponsive managers, non-existent customer service. Double billing, failure to segregate construciton deposits from other accounts, failute to return deposits in timely manner -- and they reject all emails (without notifying you) over about 4 MB in size... so good luck sending them pictures of anything. If I could rate them a 0, I would rate them -5. They're cheap, but for a reason -- they actively make the boards and homeowners hate them.

They completely dropped the ball on transitioning out of the management of my home community in Las…read moreVegas. There was no communication from this HOA on this event whatsoever - No email or mail. I found out about it when they canceled my scheduled monthly HOA fee payment in Dec. '23 and put my HOA account on hold. When I reached out to the HOA bank, they told me I should contact the HOA (This company). They did not answer my calls; so, I went to their office. This is when the receptionist told me they no longer managed my Home HOA. She had no idea who the new HOA management company was. I asked my property management company to try to find out who it is. Luckily, they did find out, and they informed me who it was. The problem now is it will take 45 to 60 days to get the new HOA accounts setup. An absolute botched job by this HOA company! The only thing they were good for is drive around the community and issue violations for dead shrubs and overgrown trees!

Tri Pointe Homes was a great experience. Communication was clear, the process was smooth, and the…read moreworkmanship looks great. Our questions were answered quickly, and the team was professional from start to finish. Highly recommend.

Low grade homes, terrible sales people, middle management is lacking and Las Vegas leadership even…read moreworse. Two new communities in Lake Las Vegas are hideous. One in south shore which is too overpriced and the other on north shore is interesting - they released 9 homesites in phase 1 but they already chose high priced structural upgrades, and there is no backing out of them. The model designs, especially in the larger home is hideous. Whoever designed it should go get training. Don't waste your time with them. Just a low end builder trying to break into the high end market

Buyers and sellers please beware and stay away from this company! They are scammers. If you are…read moreselling your house to this company they make sure to low ball you and make you an offer way below market value. If you buy a home from this company or other companies they own it will be the worst mistake you ever made. I bought a house from them in 2021 and the house ended up being filled with mold and inhabitable. I've been homeless for the past 19 months, unable to live in my home but still required to make monthly mortgage payments. Carl Bassett indicated he'd rather file bankruptcy than negotiate a resolution. I just want to be able to live in my house again, without contracting mold spores, so if you see this message you have been warned!

Are you up for having your important time wasted? Do you feel the need to be ignored? Would you…read moreprefer your time of day filled with half truths and lies? Then THIS is the company for you! Start your day by welcoming to your home 'David', a very cordial and well spoken gentleman, impressed by what he has seen, and ready to make you an offer, as the representative for his Company, the "Don't Believe A Thing I Just Said" corporation. Yes, you've decided to make the uncomfortable decision of having a CASH OFFER made on your well kept home. It's time to move and you want the easiest way to do this, accepting a cash offer so your time isn't wasted (HA!) and you can move on to the next great thing. Hold up there buddy!! First, you have to accept that 'verbal' offer made on your house. Yes, it's less than you wanted for your place, but the benefits are, you don't have to have an inspection, no one is going to be traipsing through your home,on THEIR time, and there is no need to fix sprinkler that keeps leaking ( except we DID fix it for a cool $350.00 - just so the next owners wouldn't need to bother). Next, you wait for the 'brokerage' office to submit the offer. This apparently takes 2 days. When the offer is submitted, it is $20,000 LESS than the offer given to you by 'David' and that the home will also need an inspection, they will not pay the HOA fees agreed on, and you have 2 weeks to move out . You explain to your agent, "no, that is not the offer discussed, and immediately text 'David' "what is happening??" Apologetically, he tells you he will get on it 'right away' and you are subsequently told " The brokerage submitted the wrong offer!" mhm. Ok. Then, you wait for the original offer to be submitted (this is now Wednesday, 5 days after we accepted the original offer) and, wait for it, NOTHING. We are getting close to end of day and we texted 'David' again, "what is going on???" We finally get a text after 5pm, saying he will call us in the evening. And we wait. And wait...and you guessed it. wait. The next day, we are assured again the office is VERY busy,but we are in line to be the next submitted offer. Let's fast forward to FRIDAY. You guessed it. 7 days after our original meeting with David. By this time, we pretty much gathered that this company is a scam, David, is a scam, and the entire process was nothing more than game playing and nonsense. We decided to go ahead and submit a counter offer to the offer that they sent our agent ( the 20k less offer) and in turn, RAISED our counter offer to 20k over. I mean, why not. They are not taking it seriously, why should we? BTW this offer was submitted on Saturday, 8 days after the original offer.The company had until the end of business day on Tuesday to answer the counter offer. 4:59 pm. And you won't believe it!!! No answer. Not even a 'no'. Shocking. Meanwhile, we finally admitted this entire endeavor was a huge mistake. We got sucked in by the kindly boy, believed his rhetoric and blew 12 days of our life away on this folly. This is where it gets REALLY funny. By the 12th day, I texted 'David' in the a.m. and said " Expect a Yelp review soon" He called me 12 minutes later. " I can't believe they dropped the ball! I was suddenly called out of the country on an emergency. I had no idea that the offer was not finalized, please! Let me make this right!!" C'Mon 'David'! I said "fine, I'll wait until 3 pm today. I expect to be kept informed of anything that may impede this offer from going through" ( it's 2:35 as I am drafting this message). 2:47pm: " Hi, I have the broker on the other line, sorry, my phone was out of service area for a bit today, the offer will be in the inbox in 10 to 15 minutes" ( inbox?) 3:52pm - texted David " and...nothing" 3:58pm - phoned " the person you are trying to reach does not have a voice mailbox set up. Please try your call again later". 3:59pm (text) 'At the funeral Service,(in another country) will call when it's done' ( oh that got me- bet it will be over at 4:59pm) 5:49pm - Radio Silence. And there you have it. If you are not being lowballed, you are being lied to. Just do us all a favor pal, just tell us you can't do it and let us move on to who can. 6:00 pm - yelp review submitted. PROVE ME WRONG. Epilogue (on Day 13) Receipts~ We finally got to the Bottom Line! Long story made even longer: Because this company prides itself on praying on the unfortunate, who's circumstances may be dire, they will first give you a lowball offer, knowing full well they will never fulfill that offer and LOWBALL you even more! Sadly, there are those out there where they have no choice but to accept this company's scummy techniques, and for that I feel their pain. Fortunately, the only thing we lost is our time, whereas we could have just lowered our asking price 2 weeks ago and avoided being tossed into the recession phase of our economy. Shame on you!

negligent…read more [ neg-li-juhnt ] Phonetic (Standard) IPA adjective guilty of or characterized by neglect, as of duty: negligent officials. Synonyms: neglectful lazily careless; offhand: a negligent wave of his manicured hand.

Buyer beware!!! This has turned into a money pit...it looks like a brand new property but the…read moreproducts are cheap, poorest quality from China, major electrical re-do and shower tear down and reinstall...this is costing nearly $100k so far....been here only 4 months........electrical fireplace pulled too much power as it was rated at 30 amps...2 back to back electric fireplaces on a single 20 amp breaker....could have caused a fire...had to tear out all the fireplaces to find the issue as the install was glued in not bolted as per manufacturers direction. Just poor workmanship across the board, had to replace faucets, shower heads, toilet paper holders, towel racks....just really stupid and incompetent workmanship. Make sure your agent knows about these people....unscrupulous.

BEWARE ! ! The properties look good from the outside, it's the behind the scenes critical stuff…read moreyou have to worry about, you will loose sleep, This group under different names neglects important structural problems, they dress up homes to look gorgeous with the cheapest materials and labor. 1 two three years down the road you may find yourself in a disaster. Do not come at me with attempts to message me on my experience and details when you get screwed, you were warned. Be VERY careful with fake positive reviews.

The hoa is trash, some people don't abide by the rules they can have their cars parked on the…read morestreet overnight and not get towed while my guests and the people living at my residence get the stickers on their cars saying our cars will be towed.

Drive around the neighborhood. only some people have to go by the rules. I live a few houses from…read morea board member. Rukes do not apply to him or his friends. His landscapers blow leaves in the street and Others yards. He leaves his trash out days before trash day. There is a tree sprout off a tree five feet high, a dead bush and trash cans at the front door along with a yard loaded with leaves Yet I get notice for leaving a hose in my yard overnight.

I have had the pleasure of working with Maria Chaves on many occasions, and can honestly say that…read moreshe brings a level of professionalism and confidence to the table talks that really leaves an impression of being in good hands. She exhibits a high level of care and consideration that I think is very important when it comes to her business. Truly a pleasure to work with her.

I have been trying to reach someone since last Tuesday…read more Every quarter it's the same problem, and it's been happening the last few quarters. I have my HOA dues on automatic bill pay. For the last few quarters, I get a multi-page threatening letter saying I haven't paid. I call, someone eventually gets me to the right person, I confirm that yes, they have received payment (I can see it deducted from my account), I get vague promises that everything's been resolved, and then we rinse and repeat the next quarter. This time, when I called, no one was able to find my info or transfer me to anyone who had answers. The first customer service rep said I had to talk to ClickPay. No idea what that is, but I get transferred, and ClickPay can't even find my account. They have no record of my name, phone number, or email, and only find me by my property address. They then tell me I am months in arrears. I am not, because we do this every quarter, and I have proof that the funds are being withdrawn from my account but no, they can't do anything except for collect payment. The offer to leave a message for management, who never returns calls and can't be bothered to call me back. Yelp is my first stop. I'll be working my way through every review site, regulatory agency, contact for the entire executive leadership team, board members, and everything I can find to get ahold of someone who is able to make a decision and resolve this problem, permanently. I'm not even clear as to what our association is paying them for, since they have outsourced ALL of their services to third party companies who don't have any decision-making authority and can do nothing but take calls and leave messages that they will absolutely not return. And, if this ends up in collections on my credit report, I will make it my life's work to make sure they never have an opportunity to disparage the communities they supposedly serve again.