Pros: caring, professional staff very short…read morewaiting times, both to get an appointment and once you get in the office effective treatment aimed at helping the patient rather than padding the doctor's bank account with unnecessary tests and steroid injection mills. Cons: outdated offices (but who really cares when they take your pain away) My wife has had extraordinary backpain for a few years now. We've had poor results with orthopedic surgeons before. Diagnosis based on MRI and interviews only, moralizing advice, unhelpful steroid shots and no real exploration of options outside of more MRIs and steroid shots. When we decided to try again to find some relief from the medical community, we did not hold out much hope. We found Spinal Diagnostics and made an appointment. First difference with other doctors: the first appointment and all subsequent ones were within a week. The offices are outdated, but don't let that put you off. The staff is very friendly, professional and caring. First thing they did was look for the source of the pain by prodding the spine. A small thing, but that was the first time a nurse had actually done that. The source of the pain was located and verified on the spot with an X-ray. Throughout the procedure they were careful not to raise unrealistic expectations, but what they did promise was to keep looking until my wife had some relief. The next appointment was a week later. This was to be a test, a small dose of anesthetic and steroid to see if this helped the pain. Making sure they had the right spot. Pain lessened immediately, so one more test later, they went ahead and nuked the offending nerves. The procedure was painful (go for the anesthesia, you'll thank yourself later), but this is the day after and the results are phenomenal so far. My wife's the happiest she's been in years, no more constant pain. No more having to watch every movement to avoid the pain becoming crippling. Walking and cooking again. This is my first Yelp review. I signed up specifically because I want to recommend Spinal Diagnostics to those who suffered like my wife did. These are people you can trust to help you.

The worst! If you like invasive and painful procedures with no follow-thru regarding your results…read more(for endometrial cancer no less!), this place is for you! You also get the added bonus of having the office manager Lori say to you "we are done here" when you call her to inquire as to getting said results in writing! What a joke! Bonus: being put on hold forever!

Pretty bad, indeed. Not sure how they got the Best of the Best Awards, from what I experienced. Met…read morewith Jessica Capaul in October 2024 for an issue. We did some testing and adjustments, however, I was never quite happy with her analysis or care. So, I sought outside care, and thank goodness, found a very competent, caring provider who is trustworthy and has provided comprehensive information and direction. But wow!, interaction with Lori Amende , office manager, topped the subpar care from Ms, Capaul as she attempted to berate me for wanting a refund for a surprise billing for myself and insurance company for paperwork completion as well as my patient portal contacts with Ms. Capaul. For a minute there, I thought I was Zelenski in the Oval Office meeting! Sorry Ladies, I have a right to choose my care as well as protest poor service.

Fabulous doctor! Dr. Fralich has been my orthopedist for over three years. She had been w…read moreProvidence but recently opened her own private practice. Here is what you will like about her: She is intelligent and articulate. She listens to you and explains your condition and options well. Eye contact and listening are two things you will notice. She is open to taking the time to answer your questions and discuss therapy options. Her depth of care for her patients shows. She has an excellent network of other doctors and physical therapists that she works with and is well know and well regarded in the Inland Northwest. Her staff is attentive and kind. You will not feel rushed but you will feel that your time is important. Her office is easy to reach with free parking. I now live on the Westside and will drive over to be treated by her. Smart, smart doctor.

Dr. Fralich and her team are the absolute best in sports and exercise medicine. Very knowledgeable,…read moreexcellent bedside care, and compassionate about patients and family. Would not go anywhere else. Highly recommend!!!

Dismissed me from multicare pcp in an attempt of retaliation of my formal complaint. Tried to used…read morethe 5 missed appointments on my record as cause for dismissal. Note that 3 of these missed appts were errors as I was present for the appointments and have after visit summaries for the errored missed appointments. Also note that I have only missed 2 appointments in the last 3 years, both of which I was minutes late for and rescheduled at their office. Currently my 4 upcoming appointments, 3 being for my ruptured L5-S1 disc rupture. 1 being a new pcp consult I've been waiting 3 months for have now all been canceled and referrals pulled because this "man" is incapable of showing compassion and care for his patients and instead would rather retaliate in disgusting spite once a patient advocates for themselves. I had a referral to neurosurgery less than a month ago. Now every single referral for my SPINE has been canceled. Horrible human and PA-C in my experience. No one deserves to be treated with minimal care, and then abandoned once a complaint has been made.

Dismissed me from multicare pcp in an attempt of retaliation of my formal complaint. Tried to used…read morethe 5 missed appointments on my record as cause for dismissal. Note that 3 of these missed appts were errors as I was present for the appointments and have after visit summaries for the errored missed appointments. Also note that I have only missed 2 appointments in the last 3 years, both of which I was minutes late for and rescheduled at their office. Currently my 4 upcoming appointments, 3 being for my ruptured L5-S1 disc rupture. 1 being a new pcp consult I've been waiting 3 months for have now all been canceled and referrals pulled because this "man" is incapable of showing compassion and care for his patients and instead would rather retaliate in disgusting spite once a patient advocates for themselves. I had a referral to neurosurgery less than a month ago. Now every single referral for my SPINE has been canceled. Horrible human and PA-C in my experience. No one deserves to be treated with minimal care, and then abandoned once a complaint has been made.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

I went through a lot in 2024 and because of my divorce I was left with no insurance! CHAS accepted…read moremy state insurance I had to temporarily sign up for and they got me in ASAP today at their urgent care. Everyone was so so so so helpful, friendly, and just all around fantastic. I was able to be seen and get everything and more taken care of in a timely manner as well! Thank you and everyone at CHAS. From the moment I walked in at the front desk to the moment I left I was more than taken care of. Thank you to the doctors, nurses and just the whole team for making life a little easier. I appreciate you!!!

This urgent care had the best ratings (all the rest were poor in the area) & I go to Chas Clinic…read morefor provider svcs which is pretty good so I expected different from what happened. This was last Wed Dec 6th. Not a good experience overall unfortunately. I went in before 9am w/ only 2 people in front of me. One had a slight cough. I checked in w/SOB, chest pain, temp of 102+, massive shivering/chills, body pain so bad I couldn't sit still. "Oh...I'm sorry." front desk says. This place does not triage at all. Obviously if I needed emergent care I would've gone to one of the "quality" ERs (lol) in the area..I get it ok. Waited over an hr to get called back, waiting room was really filling up by then. Get checked in w/vitals, etc. "ooh you've got quite a fever going!" The MA says. NP comes in gives me a 5 min look over I say I just need some antibiotics please I'm coughing up green/have temp, etc and I just want to go back home. I have everything else to treat this. I have hx of sinusitis & bronchitis & I didn't say but I'm a nurse. He says sure yes that sounds appropriate "I'll be back in a few minutes" after 2 COVID tests & a flu test. I'm laying on the exam table curled up in a ball shivering & in pain thinking he's (or anyone) will be back...those MF's left me in there for an hour!!!!! When I got home I looked at my missed calls log & could tell. I couldn't get off the exam table to get my phone. I started feeling really nauseous and REALLY HOT so had been calling out for a barf bag & some help NO ONE CAME IN. NO ONE. Couldn't even pop their head in to check in, you know like even doctors offices do when you've been waiting a while? Understand, I was in a pretty bad state as the last time I was this sick I had leukemia w/neutropenic fevers. That's what it felt like, it was horrific so prob had a tinge of PTSD anxiety mixed in too. Which may make my case a little more dramatic but that's healthcare- you never know peoples backstories or what they're going through. Or what they've been through. Anyway I could literally hear them cackling & chatting *right outside my door* completely ignoring me. I flopped off the table almost falling down I'm so lightheaded, open the door & say "how long are you guys going to pretend like you don't hear me?" "I can literally hear you verbatim out here & I've been calling for help waiting patiently for someone to come back in" I said "YOU LEFT ME in there with a triple digit temp, wracked with body pain, didn't offer me Tylenol, water, a blanket, nothing. What's up w/that?" They're all bug eyed lmao. Like they'd been caught/called out. Huh. One woman had the audacity to look me in the eye & say "I didn't hear you". Grrrrrrr.. My NP was SITTING THERE (right, I mean right outside my door) ON HIS COMPUTER (what, catching up on charting? Facebook?) he says "I'll check with your provider on the Tylenol. Huh?? Comes in 10min later w/Tylenol & water & apologizes for them not having a call light system? Uh, okay? Brings my paperwork I'm thinking finally! Nope, meds aren't even ready!!! Hahahhaaaa. Says I can cont to wait there, in the (now crowded) waiting room, or in my car. Gee let me think. I go check in w/the pharmacy to tell them I'm waiting outside they say they will call when my meds are ready. NP was trying to prescribe all this OTC stuff I knew my insurance wouldn't cover so I said no to allll that please, just the antibiotics. "Sure, it will be fast, just a few minutes" he says. Almost 45 min later I get a text (not a call so I didn't hear it right away, thanks guys!) I go in there and they had pulled EVERYTHING. Say my insurance didn't cover anything but antibiotics. Hahahhaaaaa OH.MY.GOD. I'm delirious at this point. Grabbed the pills and drove home that whole ordeal took THREE HOURS!!!That's my rant. I'm sorry but what the hell. I get you guys are "publicly funded" but that is no excuse for the way I was treated. Where was the empathy? I work in healthcare...you always want to try to manage pain & anything else in your immediate control (if u have any kind of empathy) to comfort someone like water, a blanket, checking in, FOLLOWING THROUGH ON WHAT YOU SAY. Anything! Don't tell someone you'll be right back & leave them in that state for that long. It's neglectful and just unkind. **They had MULTIPLE staff members lounging at the nurses station right outside my door.** SMH. I'm grossly disappointed and hope maybe NP Gregory & co were just having a bad day or this was a one off thing. I was totally respectful to them from the start and more than patient. Dammit. I feel like I was totally at their whim and I'm thinking gosh, what would've happened if I hadn't come out of the room...?????

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

Quick check in process with the front desk, whisked away to my appointment; going to Acceleration…read morePhysical Therapy on Wellesley was a fast but thorough experience! Emma was positive, friendly, but most importantly knowledgeable about getting my knee back in running order! Bobbie helped apply Emma's knowledge into exercises that safely challenged my knee as well as wake up the rest of my surrounding joints to better engage. Would recommend Acceleration Therapy Strongly!

I went here because I was having trouble lefting everyday things…read more Dave was able to figure out right away how to help me. After a handful of visits and doing the exercises they recommend I do at home, I'm all better. All the staff there is great! Always making me feel comfortable and taken care of.