Book with caution. Some advertised claims are not accurate, and you may be on your own. Summary of…read moreour experience in late Sept 2024: We reserved a 2 person Honda Talon S2 ATV the day prior and a follow up text was provided. I let the business know we were new to the area and just wanted an easy trail to see the fall colors. I was assured that the trail recommended was a good fit and they said maps and waypoints would be provided (also stated on the website). We arrived 10 min before the appointment time (7:30 AM) and there was no one there. I texted the owner and then they sent someone who arrived just before 8:00 AM. The employee (Christian) would not provide us any maps or waypoints for the recommended trail. He said it was simple to navigate, well-marked and no maps existed. We argued about this, but he said he could do nothing. I have done many off-road trails in places like Moab, Utah and California, waypoints based on mileage or simple maps are always provided. In the end I took his word. He said it was a large loop of about 30 miles and easily done in a half day. My concerns: - The employee told us he would take 10% off for the late release at 8:20 AM and add an extra hour to the rental. I did not look closely at the receipt since we were in a rush and noticed later that we were charged full price which did not include stated discount. - The tow vehicle had an 1/8 of tank of fuel - not enough to cover the tow distance. We had to waste time to fuel it on the way to the trail head. - The ATV was not prepped for us. Dirty, dusty, muddy. - As suspected, the trail was not well marked. There were at least 4 unclear intersections with some markings (like #200, 200A) but this is meaningless without a map. I could not download a map myself the night before. One turn led us up a 3 mile dead-end spur to a radio tower. - We checked in with the person that rented the ATV to us, showed him our location on GPS and he said we were fine. - A few miles later, we ended up at a dead end at a fire road about 20 miles from start. The employee told us we were in the wrong place and told us to back track all the way back (vs. an intended loop). - We missed our return time but were not charged extra. The ATV was mechanically good, high quality and newer but clearly not prepped for a new customer. We saw amazing fall colors. The duration of trip was longer than we expected and had to rush the return since an expected loop turned into an out-and-back. We didn't feel heard when dealing with the employee. He also did not honor the discount and said to call the owner about the fuel cost and concerns. Two email attempts were made to the owner (Carlos), and he never responded. Their service did match their website or phone conversations. I find it nuts that they will send a visitor into the back country without maps and make you feel stupid by claiming 'it is easy' and 'super well marked.' These areas have limited cell coverage, and you will be on your own if you get lost or have a mechanical issue. I would not use their services again - horrible customer service.

Overall a good experience but one bad apple can ruin it. Would have given 5 stars if it wasn't for…read morethe jerk employee, Ryan. He tried to make us and the other groups checking in feel like idiots. He was rude and not helpful at all whenever we had questions. Not sure if he was having a bad morning or if that's just his personality, but he definitely needs a lesson on customer service..Especially whenever you're spending $450+ on the day. The owner, Carlos was SUPER nice and helpful and made up for it but he needs a new employee checking people in. The trails and UTV ride were amazing! We thoroughly enjoyed the day after we got checked in and got going. But again one person can ruin the whole morning!

Great communication and friendly professional staff. I look forward to traveling back to Frisco and…read moreusing their ATV's!

The guys there were extremely accommodating when we showed up at 2:30 and wanted to borrow a paddle…read moreboard for an adventure on Lake Dillon. No frills, no fuss, just friendly service on the outskirts of Frisco.

The service they offered was great.They gave me choices of trails that Best suited me for the…read moreadventure I was looking for. The machines were in great condition with speakers to listen to my tunes while me and my wife enjoyed the beautiful views of the trail!!

I went on a weekend and had so much fun with my friend the trails where fun and easy to drive in…read morewith puddles and not hard to drive in.The trail they gave us had a river we went threw it super fun!!!

Great way to spend time with friends and trying something new! We came here on a Friday for a 2…read morehour tour at 1:30pm. There were 4 in our group and we were paired with a couple other parties for a total of 7 or 8. Our instructor was super friendly and helpful, made sure we were safe and showed us all the best spots/views. It was cold at the top, so be sure to bundle up! 2 hour was the perfect duration for us as we started to feel the cold and tire out/get hungry. It's definitely pricy but if you split the tide with someone, it's totally worth the experience! @azfitfoodfun

We have rented with Grand Adventures winter (snowmobiles) & summer (ATVs). Always great service and…read morehelpful staff. Highly recommend.

These young gentleman run an exceptional service. I have rented snowmobiles here multiple years…read moreand can always count on their professionalism in ensuring we have the best experience. A great value on an excellent adventure.

Great customer service from start to finish. We rented 2 ATV's when we got there they were loaded…read moreand ready to go. We did a self guided tour we had so much fun.. I highly recommend you do this and highly recommend this company.

Great over all experience. Got a little history lesson along the way and good lunch at the end.read more

Rented from them last year, they did not have the equipment they sent me to someone else. It was…read morenot the same equipment. I had to pay at the other place after I already paid them. It's been almost a year and I'm still waiting for my refund.

We went yesterday June 24th and used the 4 seater rzr with Shawn! It was absolutely amazing! We…read moreloved the trails they were up down and all around! We got up in the mountains and even had a snow ball fight! It was small but for Texans we will take all the snow we can get!!! Shawn was absolutely amazing! He stopped and pointed out everything he could and went into the history of the location! It was great to learn everything we did about the area! You could tell he enjoys his job and loves to continue to learn more! We also went to another location today the 25th let me tell you the equipment did not compare and the trails were not as good. We met someone who had just finished and they were quite disappointed we pointed them to elk mountain!! Honestly I would have booked a second tour immediately with Shawn had he had openings!

Worst experience ever . We made the most of the situation but these people are unprofessional,…read moreuncooperative, uncoordinated & on some type of ego trip . Would never return .

I had a blast white water rafting down the Colorado River with Mad Adventures. When you arrive to…read moretheir store location it's about 30 minutes of admin stuff before you load the buses to head for the launch point. You fill out the wavier paperwork, get a speech from one of the workers, and go through the line to your life jacket and paddle. They also have shoes for rent if you need them. The bus ride to the launch point is about 30 minutes. The staff do their best to keep everyone entertained while your on the bus; telling jokes, telling you facts about landmarks, and the local area. When you get to the launch point it's about another 15 minutes before you get on your raft. They go through another 5-7 minute speech about the water, how to maneuver, and all the safety stuff (just in case crap goes wrong). Then they split you up into groups and you load the raft. We truly had a blast on the raft and I never felt like I was at risk of injury, or unsafe through the entire ride. From start to finish it was about a 2 hour trip; but it went by really fast. I could have rode the river for at least another 1-2 hours. It was super chill and some of the rough waters (class II and III) didn't last long but made the ride very exciting. We did stop for about 30 minutes at a point where you can jump off a cliff. There is a 25 foot cliff as well as a small jump spot for kids (my 4 year old jumped from the small spot). I did go up to the 25 foot jump (along with about 30 other people). Jumping was not a problem at all because you walk up to the edge and simply walk off for the jump. They don't give you anytime to look around, think, or get scared. 30 people jumped off in less than 7-8 minutes. It felt great!! The ride back to the main store was much shorter; about 15 minutes. Overall we had a great time and it was well worth it.

Our family had a lot of fun, and the guides did a great job. our guide was Auni and she was fun and…read morenice. Be prepared to be paired up with other families who may talk your ear off and miss commands from the guide. That got a little frustrating since we were literally there to raft only. The scenery is gorgeous and they are accommodating. be prepared to pay extra for anything, of course, as per usual. they also ask for tips which is understandable, so be prepared for that. the bus ride out to the river is long and uncomfortable when sitting next to people you don't know. extroverts' dream come true, but again, if you don't like having your ear talked off, you may want to avoid.

Our trip up the hill with Neil was amazing! I was a little nervous, especially with heights, but he…read moremade the trip fun and we felt safe the whole time. It's a rocky road up, but so worth the views! Would do again anytime!

Just a lovely affair. Tillie and Shaun (Sean?) made myself and my lady friend feel perfectly safe…read more This is the best ATV tour I have been on - you can really push at your own pace. If you want to do 3 miles an hour, you can, the view is worth it.