I don't normally write reviews, but I feel this experience needs to be shared. I recently started…read morebringing my 7 month old puppy to daycare. Like most puppies, he's full of energy and excited to play. He was scheduled for a half day with a bath before pickup, but due to a change in my schedule, I called around noon to request that he stay for a full day. The staff member I spoke with asked if I wanted him to go back outside with the other dogs or be placed in a separate room to avoid getting dirty again. I clearly stated that I wanted him to return to daycare for more playtime, and that I didn't mind if he got dirty. However, when my boyfriend picked him up, we learned that he had instead been left alone in a room for nearly six hours without going outside or having access go to the bathroom. This is extremely concerning. Not only was my request disregarded, but my puppy was also neglected during his time there. Like many dog owners, my puppy is a beloved part of my family, and I trusted this facility to provide safe care. Unfortunately, that trust was broken. I hope this feedback encourages the staff to take better accountability moving forward, so that no other pet has to experience the same.

I can't say enough about the Scotts Hill Pawville team-they truly love my very large, high…read moremaintenance, storm-crazy shepherd. I am always nervous to leave him during the summer months due his storm anxiety but they really do go above and beyond to care for Moseley. I truly feel like they have genuine concern for him when he is having a hard time. They always keep me consistently updated-not just with the adorable report cards-but with personal phone calls too. I am so grateful to have boarding I can depend on when we travel.

Brought pee pads for my little dogs because they can't go from 6 or 7 pm til 7 or 8 am without…read morerelieving themselves. The pads were used 1 night out of 5. So my dogs peed their beds. The beds were removed to wash but never returned. They had to sleep on the concrete floor for most of their stay. They did put a comforter in there for 1 night. But it was peed on because pee pads that I supplied were not put down. So after that was removed, they had nothing. The camera is grainy at best especially at night. And my dogs stayed by the glass doors so I couldn't see them most of the time as the camera didn't show that area. So it was useless to pay for that when 90% of the time, you can't see them. It made me sick to look at the camera and not see any beds! My dogs will not be coming back! What's not in the photo? My dogs or beds!

My pooch is a rescue who is often frightened of people he doesnt know and had to have part of his…read morefoot amputated due to cancer, so it is difficult to get him to agree to toe nail filing. Before we found Surf City Pawville, he would struggle with groomers, and often times it could take up to an hour to get the job done. The staff at Surf City Pawville definitely have the right touch because from day one, my boy has not had an issue and is in and out inside of a few minutes. I haven't had a need for boarding or day care, but if I do, I'm certain my guy will feel loved and enjoy the experience. He loves his friends here and always seems so happy to visit.

This may be a long one. Im originally for San Diego. Had my best friend since she was 1 year old…read more Traveled cross country w me 3 times & around Mexico. It wasn't until we were in Jacksonville (away from family & new to the area) that I found myself needing to board her. After WEEKS of searching different facilities, I choose PAWVILLE. Saying I was a MESS leaving her there was an understatement. I cried leaving her. The facility was beautiful, well kept, secure & the staff was friendly (again, just me being an over protective parent). I Bella stayed for 6 days. I received pictures of my baby and the staff was patient with me, when I'd call to check on her. Needless to say, I cried ALOT when I picked up my baby. She was happy to see me and she was fine. A lil confused, but she was fine and well cared for. I ended up using PAWVILLE a.few times while we were in Jacksonville. Fast forward 4 years & back in San Diego I recently rescued another dog & need to board him (here we go again). My thoughts, "its San Diego, this will be easy." The bar PAWVILLE instilled in my needs for boarding is beyond measure. I miss the facility & the comfort I found in knowing my furchild was safe. Thank you PAWVILLE for your excellent services & facility.

My dogs aren't used to getting their nails cut by any means. The groomer at this location handled…read moreboth of my anxious rowdy dogs. So grateful.

They take such good care of my pups. The customer service is amazing but the care they give is…read moreabove and beyond!

Is it a mullet? Is it a mowhawk? Is it a rooster?? Took my dog for a grooming at the Carolina Beach…read moreRoad location. Staff seemed friendly and the facility seemed clean. However they didn't listen to anything I said about my dogs haircut. They chose to do what they wanted and it was awful. They did the complete opposite of what I requested and now he looks like a hot mess. I actually had people ask me what happened to him. Picture doesn't show that he was shaved bald under his neck and the bandanna all the way down his chest and his behind. His tail looks like a lolly pop. I can't comment on their boarding but stay far, far away from the grooming department.

Our pup's been here at least 5 times for a mix of longer and shorter stays. They take such good…read morecare of our boy, who can be a bit chaotic and goofy. We love the daily report card and the way they test our dogs to make sure they're good to go.

We made a reservation for a month and a half from now and were not told that the $100 deposit to…read morehold it was non- refundable. They had our $100 for 4 hours. We called immediately 4 hours after we booked and 7 weeks before the date of boarding. I can understand if it was for the next few days but they will rebook that spot before a month and a half. This is a unreasonable policy. We will not use your service and will share this information with our vet who recommended the service.

We are new to the area and just had our dog groomed here. This is the BEST cut she has ever had…read more Thank you for making her look so very cute!!! The groomer was even able to trim her nails!!! Great JOB!!!!

My pup Camo and I LOVE this place. All the girls greet him by name when we walk through the door…read moreand he's always so excited to be there. They give you a report card every visit complete with great pictures, and they have special holiday parties. Super affordable, best money I spend in the town hands down.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

My fur baby gets his nails done every two weeks. He loves the service and the ladies that helpedread more

This is no longer Trulie Dogs, but Pawville. Sadly…read more Everyone was so friendly and welcoming at Trulie. We brought three dogs to their groomers for over 6 years. Pawville is unfriendly and unprofessional. I'll never bring my business there again

My dog is 8 yrs old and we move down to North Carolina last year... The heat really gets to her I…read morehave tried shaving her myself but let's just say I don't do a good job. She is really terrified of razors with the sound they make but I decided to finally get it professionally done. I was really nervous about it. I could not be happier. They did a great job... She looks beautiful, you can tell how happy she feels rolling around with her new very short coat for the summer. They trimmed her nails beautifully and cleaned her teeth. The staff was very professional and went out of their way to make me and my Charlie feel good about this experience. I highly recommend Trulie Dogs.

The customer service here at Northshore Pawville might as well be nonexistent. I called five times…read morethroughout the day and no one answered my calls. Just decided to show up and I got a rude response that I should've made an appointment. They were very condescending in their tone. Treating me this way is fine, but I'm not sure if they're treating my dog any better. I would've given them one star but I'm giving them two because their groomers are great.

I LOVE THIS PLACE!!!!…read more We've lived in the area nearly 3 years, and we've tried multiple boarding facilities. Some aren't bad, but they're pricey and everything is charged separate. Some aren't so great, so you get what you pay for... SALTY PAWS is the best of all the worlds! Their prices are affordable, especially with everything included, AND they also take amazing care of my dogs. Seriously, every time they stay, they're so happy and well cared for when I picked them up. They are always clearly exhausted from playing all the time, and each time we go back, they run to the staff to give them love and head right back to the back. We've since moved from Sneads Ferry closer to Jacksonville, and I wouldn't even consider taking them somewhere else when we vacation. I'd drive an hour if I had to, just so I have piece of mind that they're in good hands while we're gone. p.s. I have a lab and a shiba inu. Everyone loves the lab, but very few people have ever really liked our shiba... except the staff at Salty Paws. Our little "cat dog" has actually made friends there. It's a miracle :)

Anytime dog training and boarding is absolutely the best . I wouldn't trust my dogs to anyone else…read more To me my dogs are my kids and he completely gets that .

Mike does an amazing job when it comes to grooming my pitbull. She comes back happy and when she…read moresees him she runs right to him as well. Doesn't get much better than that! Mike is excellent!