Phil, I hope you see this. I used to bring my dogs to Pawville 3 years ago. We moved back…read morerecently so of course I took our doodle back for day care. The majority of the time he was left to lay around while the staff were on their phones. They charged me for a birthday party he never received and a full day of day care that he didn't do. I haven't paid them and won't. If you haven't seen the pool Phil, you might want to drop by. I know you and your wife did a major fix up, but it's gone way downhill and you lost the best employee ever Jackie. If I were you, I would swing by unannounced several times. But, sorry to say, you won't see Rocket Dawg there. There is one staff that's a keeper. I believe his name is Zack. Hope you can clean it up so Rocket can come back to see Zack.

I don't normally write reviews, but I feel this experience needs to be shared. I recently started…read morebringing my 7 month old puppy to daycare. Like most puppies, he's full of energy and excited to play. He was scheduled for a half day with a bath before pickup, but due to a change in my schedule, I called around noon to request that he stay for a full day. The staff member I spoke with asked if I wanted him to go back outside with the other dogs or be placed in a separate room to avoid getting dirty again. I clearly stated that I wanted him to return to daycare for more playtime, and that I didn't mind if he got dirty. However, when my boyfriend picked him up, we learned that he had instead been left alone in a room for nearly six hours without going outside or having access go to the bathroom. This is extremely concerning. Not only was my request disregarded, but my puppy was also neglected during his time there. Like many dog owners, my puppy is a beloved part of my family, and I trusted this facility to provide safe care. Unfortunately, that trust was broken. I hope this feedback encourages the staff to take better accountability moving forward, so that no other pet has to experience the same.

Brought pee pads for my little dogs because they can't go from 6 or 7 pm til 7 or 8 am without…read morerelieving themselves. The pads were used 1 night out of 5. So my dogs peed their beds. The beds were removed to wash but never returned. They had to sleep on the concrete floor for most of their stay. They did put a comforter in there for 1 night. But it was peed on because pee pads that I supplied were not put down. So after that was removed, they had nothing. The camera is grainy at best especially at night. And my dogs stayed by the glass doors so I couldn't see them most of the time as the camera didn't show that area. So it was useless to pay for that when 90% of the time, you can't see them. It made me sick to look at the camera and not see any beds! My dogs will not be coming back! What's not in the photo? My dogs or beds!

My pooch is a rescue who is often frightened of people he doesnt know and had to have part of his…read morefoot amputated due to cancer, so it is difficult to get him to agree to toe nail filing. Before we found Surf City Pawville, he would struggle with groomers, and often times it could take up to an hour to get the job done. The staff at Surf City Pawville definitely have the right touch because from day one, my boy has not had an issue and is in and out inside of a few minutes. I haven't had a need for boarding or day care, but if I do, I'm certain my guy will feel loved and enjoy the experience. He loves his friends here and always seems so happy to visit.

This may be a long one. Im originally for San Diego. Had my best friend since she was 1 year old…read more Traveled cross country w me 3 times & around Mexico. It wasn't until we were in Jacksonville (away from family & new to the area) that I found myself needing to board her. After WEEKS of searching different facilities, I choose PAWVILLE. Saying I was a MESS leaving her there was an understatement. I cried leaving her. The facility was beautiful, well kept, secure & the staff was friendly (again, just me being an over protective parent). I Bella stayed for 6 days. I received pictures of my baby and the staff was patient with me, when I'd call to check on her. Needless to say, I cried ALOT when I picked up my baby. She was happy to see me and she was fine. A lil confused, but she was fine and well cared for. I ended up using PAWVILLE a.few times while we were in Jacksonville. Fast forward 4 years & back in San Diego I recently rescued another dog & need to board him (here we go again). My thoughts, "its San Diego, this will be easy." The bar PAWVILLE instilled in my needs for boarding is beyond measure. I miss the facility & the comfort I found in knowing my furchild was safe. Thank you PAWVILLE for your excellent services & facility.

We had a family emergency and had to go home for a death in our family and needed a place to board…read moreour dog for 3 weeks. It started with the report card pictures, I noticed that he was becoming very thin. He was sent with a bag of 18lb bag of dog food and I signed and paid for them to feed him the food they had when he ran out. I noticed marks on him unsure if it was from them or their dogs, one picture you can see blood on his paw and never once did they say anything about him being hurt. He also came back home flinching really bad, when I would go to simply pet him he would duck. When we got him back home and started feeding him like his normal again he fatten up back to normal very fast. He also has became aggressive when we bathe him with the shower head (he bit my friend while she was bathing him) when he used to not be till he went to pawville.

They take such good care of my pups. The customer service is amazing but the care they give is…read moreabove and beyond!

Is it a mullet? Is it a mowhawk? Is it a rooster?? Took my dog for a grooming at the Carolina Beach…read moreRoad location. Staff seemed friendly and the facility seemed clean. However they didn't listen to anything I said about my dogs haircut. They chose to do what they wanted and it was awful. They did the complete opposite of what I requested and now he looks like a hot mess. I actually had people ask me what happened to him. Picture doesn't show that he was shaved bald under his neck and the bandanna all the way down his chest and his behind. His tail looks like a lolly pop. I can't comment on their boarding but stay far, far away from the grooming department.

Our pup's been here at least 5 times for a mix of longer and shorter stays. They take such good…read morecare of our boy, who can be a bit chaotic and goofy. We love the daily report card and the way they test our dogs to make sure they're good to go.

terrible experience. They clearly forgot my dog was even there after having to reschedule…read more Initial grooming appointment was for last Wednesday and was called that the air conditioning went out and it was unsafe to complete the grooming, was told we could reschedule for today, double checked this with the front desk last week when i picked my dog up after being there all day waiting for grooming in a crate and getting nothing. Dropped him off this morning and assumed everything was set, nothing was said otherwise from the front desk staff and they took him right back to "get the bath to start". At lunch I received an automated text message that the appointment is scheduled for next Monday... I called as he is physically there supposed to get the grooming now, or should have already had it. No one answered so I left a message asking about this. a half hour later when no one called back I called again and the person on the phone said " I did get your message, it is up to the groomer if she has time to do the hair cut?!" but no one bothered to reach out to me to tell me this. had I not called a second time he would still be just sitting in a crate! it is now 3 pm, I have changed my schedule to get him to and from this appointment twice and he has been locked in a crate since 8:45 this morning with no call to tell me this even when i call??? Ridiculous. When i show up to pick him up the employees at the front don't even care that this has happened, offer no explanation or reasoning on this at all. I ask to speak to a manager and am just told "they aren't there", on a Monday at 3 pm? great way to run a business. Avoid at all cost, I will never go back.

We are new to the area and just had our dog groomed here. This is the BEST cut she has ever had…read more Thank you for making her look so very cute!!! The groomer was even able to trim her nails!!! Great JOB!!!!

My pup Camo and I LOVE this place. All the girls greet him by name when we walk through the door…read moreand he's always so excited to be there. They give you a report card every visit complete with great pictures, and they have special holiday parties. Super affordable, best money I spend in the town hands down.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

WARNING TO ALL PET PARENTS: Please be extremely cautious with this facility. I dropped my two dogs…read moreoff for a few hours so they could socialize and play. However, while checking the live webcam, I couldn't find them anywhere. I watched the room count drop from four dogs, down to two, and then to zero. When I called to ask where they were, the staff told me my dogs had been moved to an unmonitored room with a Yorkie. This made no sense for two reasons: my dogs might not do well around smaller breeds, and two rooms with active cameras were sitting completely empty. Why move them out of view? Upon pickup, both of my dogs were panting heavily and looked visibly distressed. When I questioned the staff, they gave vague, evasive answers. As soon as we got to the car, my dogs frantically drank two full bottles of water--I have never seen them so dehydrated. After doing some research, I discovered that a dog tragically died at this facility last year from heat exhaustion and dehydration, which resulted in charges against the business. I am never going back, and I urge others to stay away.

This is no longer Trulie Dogs, but Pawville. Sadly…read more Everyone was so friendly and welcoming at Trulie. We brought three dogs to their groomers for over 6 years. Pawville is unfriendly and unprofessional. I'll never bring my business there again

My dog is 8 yrs old and we move down to North Carolina last year... The heat really gets to her I…read morehave tried shaving her myself but let's just say I don't do a good job. She is really terrified of razors with the sound they make but I decided to finally get it professionally done. I was really nervous about it. I could not be happier. They did a great job... She looks beautiful, you can tell how happy she feels rolling around with her new very short coat for the summer. They trimmed her nails beautifully and cleaned her teeth. The staff was very professional and went out of their way to make me and my Charlie feel good about this experience. I highly recommend Trulie Dogs.

The customer service here at Northshore Pawville might as well be nonexistent. I called five times…read morethroughout the day and no one answered my calls. Just decided to show up and I got a rude response that I should've made an appointment. They were very condescending in their tone. Treating me this way is fine, but I'm not sure if they're treating my dog any better. I would've given them one star but I'm giving them two because their groomers are great.

I LOVE THIS PLACE!!!!…read more We've lived in the area nearly 3 years, and we've tried multiple boarding facilities. Some aren't bad, but they're pricey and everything is charged separate. Some aren't so great, so you get what you pay for... SALTY PAWS is the best of all the worlds! Their prices are affordable, especially with everything included, AND they also take amazing care of my dogs. Seriously, every time they stay, they're so happy and well cared for when I picked them up. They are always clearly exhausted from playing all the time, and each time we go back, they run to the staff to give them love and head right back to the back. We've since moved from Sneads Ferry closer to Jacksonville, and I wouldn't even consider taking them somewhere else when we vacation. I'd drive an hour if I had to, just so I have piece of mind that they're in good hands while we're gone. p.s. I have a lab and a shiba inu. Everyone loves the lab, but very few people have ever really liked our shiba... except the staff at Salty Paws. Our little "cat dog" has actually made friends there. It's a miracle :)

Anytime dog training and boarding is absolutely the best . I wouldn't trust my dogs to anyone else…read more To me my dogs are my kids and he completely gets that .

Have you ever had something happen with a pup and you are completely lost on what to do? Well…read morethat's what happened with us and we are sooooo thankful for Mike at Anytime Dog Training!! Our 5 month old male pittie mix bit our son requiring a trip to the pediatrician and 2 fur parents who have dogs all their lives with no clue what to do with the pup. We didn't want to give him away, we contacted the rescue we got him from who said they'd probably put him down, so I started reaching out to trainers for help. The email I sent Anytime Dog Training probably made me sound like a crazy person just overreacting, but I was anxious and overwhelmed, and Mike reached out on the day they received the email (the day they were closed btw) to find out what was going on and were able to come over the next day for a consult. We felt immediately better after meeting Mike and his wife and knew we had picked the right place. We dropped our pup Loki off for a 3 week board and train for behavioral modification and knew he'd be ok. The facility was clean and well-maintained, nice and cool on one of the hottest days of the year so far. It's always scary leaving your baby for their first overnight stay away from home but Mike eased our nerves by sharing videos of Loki making new friends, putting in the training work, and how absolutely happy he was being there. Mike brought him to our home several times throughout the weeks for us to train with Loki as a family for us to see how far he'd come in his training, along with getting our son comfortable with Loki again. I mean Loki loves Mike, and you've gotta be a pretty good guy to gain the love and respect from a big head bully pup! We could not be anymore impressed with Mike's skill and expertise with training our stubborn Loki, and answering all the questions and the fears from his mama lol. Teaching Loki to be a better version of his self was worth every penny we spent for the care and professionalism he received. Now that we know we've found the best, we will never board our Loki anywhere else. Plus definitely plan on sending him and his big sister Penny there for doggy daycare to play again soon!!