Bought a new Subaru Crosstrek and our salesman was Michael Rush. He was very knowledgeable and explained the inside and outside of the vehicle. It was a very pleasant experience and I recommend Michael to anyone needing a car. 11/10 read more

One of the worst customer service experiences I've ever had at a dealership. You can never speak with anyone and they take days to weeks to call back. read more

I tried for days to get someone to contact me from the parts department to get information on accessories I need for a trip. I was told someone would reach out to me. I followed up each day and was assured my request was escalated and important to them. I never heard back. I bought my car from this dealership last year, and continue to have it serviced there. Now, however, I may go to Kearny Mesa Subaru instead. read more

Summit Subaru of El Cajon is the best Subaru dealership ever. In fact, I have never had as good of service even at other dealerships when I had a Toyota. Jack is amazing and is so professional. He makes me feel like a valued customer and is so nice. I previously started at a different dealership in Kearny Mesa for Subaru and I did not have the best experience. I will never go anywhere else other than Summit Subaru of El Cajon as long as Jack and his staff are there and the service stays as it is. I highly recommend this place. read more

Great, fast, honest experience! Mike Rush is knowledgeable, helpful, and highly recommended. Thank you!

So the start of my journey with Summit started out good. I was working with one sales associate who ended up going out on leave, and started to work with Mike. I gave him a clear timeline when I was going to make a purchase and everything seemed fine. Until Jose got involved. I have dealt with many salesmen, but have never got the level of unprofessionalism and disrespect I got from Jose who is the sales manager. I did my financing with CalCoast which I could tell he was already irritated with from the start. Then because I was using them I needed to out the door cost from Truecar for CalCoast to run the numbers. Jose flat out refused, he had no interest in a deal unless it was on his terms. Then he had the audacity to talk about transparency and customer service being the pride of Summit Subaru. On that note I realized how much more respectful of my time, my money, and my pride the other dealership I was in negotiations with was. I wasnt going to write a review until after many ads popped up on social media that I commented about training their sales managers better and was blocked, that I realized this dealership will do whatever they can to hide the dark side of there business. If you are looking for respect and a deal this is not the place. read more

Mike and team were very helpful from start to finish, test drive to paper work. Very happy with purchase.

Stopped by to browse vehicles. I was driving an Ascent that I loved and decided to look at smaller vehicles. Michael Rush came out and assisted me. He was very patient and knowledgeable. I ended up buying a Crosstrek from Michael. The manager was able to assist with keeping my payment within my budge. Finance manager, Alex Sanchez was also wonderful working out issues with financing. All in all this was a fantastic experience and would highly recommend Summit Subaru and give them top grades. By the way this is my second purchase from this dealership. read more

Had a great experience with Michael Rush today. He helped me pick out the perfect Subaru and adjust prices to my needs ! Need a Subaru ? Come here ! read more

I had a great experience buying my new Crosstrek. Michael was very helpful and answered my questions. Everything was clearly explained to me and Michael made sure I understood and that I was comfortable. read more

We were very disappointed today when we went to purchase a used vehicle that we had tried out the prior day. When we sat down with salesperson he told us about the $2500 add-on for supposed paint protection that we did not ask for, did not want or need. If you advertise a price for a vehicle and find out that it is actually $2500 more, THAT IS A BLATANT RIPOFF! I will be warning as many potential customers of Summit Subaru to steer clear of your business as I can. read more

Many have had horror stories or bad experiences with dealerships and have relayed them to me over the years. I honestly didn't really experience this anywhere until I came here. I really have to say also, that I sure don't like giving bad reviews.. So my Subaru had a check engine light on. I have my own code reader. It had a generic evap code, which is common for a gas cap leak. I changed the cap. Code came back. I took it to a local mechanic that would check it for free. He mentioned that it would involve some labor to thoroughly check. So I called the Subaru dealer. The service advisor said that normally the diagnosis would cover labor time to replace part so I proceeded with this idea and took it. Every single time I wanted to find out the status of my car, I had to call them. Not even a courtesy call at the end of the day. I left my car here 2 separate times, the first for 2 1/2 days, second for 1 full day. All they could tell me was smoke was coming from on top on gas tank and it needed to be lowered to access area. Estimate $1165. No thank you, I'll go elsewhere. Meanwhile, they charged me the $199 diagnostic fee. They were blowing smoke up- well you know somewhere until I finally figured it out.. So I did go elsewhere,(see review) and then found out it was misdiagnosed! Or you can really say I was defrauded.. Are they incompetent or swindlers? A little bit of both maybe. Man, I told/warned them from the beginning, that I work on my own cars and know more than some. Sad state of affairs, either way at a car dealership. Yes, I'm taking receipts.. I then gathered up the receipts from both and went there after speaking on phone with the service manager. To avoid pounding on the counter when I arrived. He agreed with me and within minutes I was refunded the $199. They finally did end up making it right, after I had proved it to them. So this is why I have them at 2 stars- for the free Lyft rides, also coffee/tea in the customer lounge. So, from now on I will have my own horror story to tell about a car dealership.. read more

We had a quick and easy experience buying our new Subaru at Summit. Michael Rush made the process super easy and really helped us out finding the perfect car and getting us a deal. Honestly the whole process only took a couple of hours, and we walked away with a great deal read more

The salesman i dealt with was pleasant at first. He took us for a test drive and knew the vehicle very well. It was a certified pre-owned w 5k miles. When it came down to the numbers, they weren't fitting my monthly budget. They add an additional $3k to vehicle price due to add-ons. READ THE FINE PRINT AT BOTTOM OF PAGE!! Those cannot/will not be removed even though the customer does not elect to have them put on vehicle. The salesman was loud in front of other staff and customers and kept repeating himself that our math wasn't mathing, we were making a mistake and they were busy and that car would be gone. I didn't appreciate his tone and even though I could probably afford the payment and make it work, I walked away. That part of the visit was extremely unpleasant. I thought about going bk because it was a good deal, however I decided not to give them my business. I waited 24 hours and the same car, different color came up in Orange Coast Subaru. So I called them up, gave them my numbers, they met my monthly and gave me a better interest rate. Got my car the same day (yesterday) yay! The only reason I'm glad I came here was because I wasn't even considering a Subaru until I came to this dealership and loved them. read more

Subaru of El Cajon is a great place. We come here to get parts for our Subaru. The people are very nice. They have great hours. read more

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I have never been treated so well at a dealership in my life. I recently took my car to get serviced at Summit Subaru in El Cajon, and was absolutely blown away by the level of service Adan and his team gave. They listened to the issue I was having, found a recall I wasn't even aware of, fixed everything and set me up with a complimentary loaner to make sure I still had transportation. I've been a subaru owner since 2003, across multiple states, and I have never been treated so well! Thank you again to Adan and his team, you've made a customer for life! read more

Had to haggle to get the asking price down. Did not like the attitude of the person who negotiated the price. Initial salesman was, Isaac, was great! read more

I would like everyone to know that I sent over a negative review after one of my recent services a couple months back. To make a long story short, they would not honor any of the work that was covered under my warranty. I spoke to about 7 different employees/different departments, with each one of them providing different answers to my questions. It was not until I spoke to the service manager, that he honored the repairs were in fact under warranty (not sure why everyone else working there made me to believe it was not). We took our car in today and were told that they would not service us because of a negative review we left them a while back. The Service Manager mentioned he should have told us about this, but obviously this was not the case. I was not aware exercising the amendment to free speech is something I would be punished for it. Also, let's not forget about the countless emails and texts we receive to leave feedback on our visit. If a company cannot receive negative feedback, please do not ask for feedback at all. I would assume as a company you would want to know how to better service your customers. I am hoping nobody else has been denied services/black-listed for their honest feedback, as I do see some low reviews. This is NOT a business I would recommend taking your car to be serviced, as the employees from top to bottom are unprofessional. read more

This review is for Rone Isho and the NEW team at Summit Subaru of El Cajon. I called on a new vehicle about a week ago that was in route to the dealership. As soon as it got to the dealership I got a call from Lauren letting me know it had arrived. When i showed up i was greeted by Shelby and he walked me through the whole process and I looked at a couple vehicles until we found the right one for my family. Jason was awesome on the financing side, answered all my questions and concerns and we got the deal done! Thank you guys for making the buying experience a great one. If you're considering buying a Subaru this is the dealership to go to and please go see Shelby when you get there! read more

Summit Subaru - Thanks Shelby! - Car Dealers Near Me - El Cajon, California

DO NOT buy a used vehicle from Summit Subaru. They sold us a lemon and joke "well it is a Ford". It's been back to their shop twice in less than 1 month for issues. They've now had it for 6 days and are fighting w their own warranty company they talked us into paying for instead of honoring their own internal 30 day guarantee. Sales person Jose has been the only one to make things happen & give a damn which is why I gave them 2 stars instead of 1. read more

Had a fabulous experience with Jose and the Summit Team buying my 2021 Ascent. I saw the car online, and reached out to the dealership to see if I could test drive it. Jose was great at communicating with me and had the car ready to go when I arrived. He went through all the features and answered all my questions. I loved the car and bought it!! I drove several other brands and visited other dealerships. This was the best value with great features for driving with my precious grandkids (3 car seats, yikes)! I was particularly impressed with the pre-owned certification. Not only a great price for the year, mileage, and features, but great piece of mind with the warranty. The purchase process was fun and smooth. No high pressure sales games, yay! And the finance manager had the same friendly, professionalism, and easy process. This was my best experience purchasing a car from a dealership. So happy to work with this BRAND NEW team and dealership! Great to see them restoring the quality and service of the Subaru name!!! read more

Summit Subaru - Happy Subaru Owners!! - Car Dealers Near Me - El Cajon, California

Got a coupon from them for an oil change. I had just had it done there so I didn't need one right away. Called today and asked if they would honor the coupon even though it was expired. Employee was indignant and acted as if she might or might not take the coupon. She looked up that I have been a customer there and said she'd only take it this week not any other time. I felt like I was dealing with the mafia. They would make money if I came in this week or next. I guess they don't want my business. I also bought the car from the dealership before it turned into summit. So disappointed in the employees approach. read more

Andy from finance and another young man name Andy front desk are Awesome!! As soon as I walked in Andy front desk helped me and a walked me to the right direction, then I was helped by Andy from finance and explained everything I had purchased for my son's car 2 years ago. When we bought the car they never told us we had all this packages but Andy printed everything for me and whent threw all of it with me again. Both Andy's made my day. Great customer service. Thank you again read more

good to know that this place lives up to the shady car salesperson image. Made an appointment to test drive/inspect/purchase a vehicle. I received 12 text messages leading up to the appointment date asking if I was going to arrive for the appointment. I answered all texts saying I would be there. The morning of the appointment, I received another text from the salesperson asking if I was still going to the appointment. I again said I was. I proceeded to drive 50min to the appointment. Upon arriving, I was told, "Oh, it's sold." What's the point of making an appointment and whatever happened to common courtesy of letting me know it was sold, prior to me making the drive. I mean, there was no communication issue with the 12 text messages prior. Thanks Summit Subaru for not allowing me to buy a car from you. I'm sure I dodged a huge bullet considering this is how your business practices are towards a customer that was just following all your rules of setting up an appointment. read more

The prices on the internet are lower than they are in the dealership. Bait and switch tactics arnt appreciated. Toyota across the street is better read more

I was disappointed in the way this dealership handles its business. My wife and I went there this evening to check out a car shown online. I went there to test drive it, and everything was going great. Of course, I looked around the vehicle and saw on the buyer's guide that it has a warranty. I thought everything was working out; I am expecting a child, I have dogs, and my mother-in-law is living with us due to a death in the family. Unfortunately, when we went to sit down and get a final price, everything turned south. The car was listed under $20,000, and they decided to upcharge me a little over $6,700. Their excuse was that they still needed to make money because I had agreed to pay cash and not finance. Are you serious? I don't know if they looked at interest rates, but it doesn't make sense to finance, and I don't want to be stuck with high-interest payments. As previously stated, the buyer's guide showed a warranty, but instead, they are making me pay for one, a maintenance package, and some other fees. I just wanted the car, but they refused to sell it unless I negotiated the warranty into the price. This was distasteful, and I wouldn't recommend them to anyone. read more

We had a great experience buying our first Subaru at El Cajon Subaru. Tony was very knowledgeable and got us a great deal. Serena was great too in the finance department and took the time to explain all the options. Thank you Tony and Serena! read more

These guys did an amazing job !!!My son who is a college student got his dream cross trek wilderness. Todd Harper , Rone Isho and Alex Sanchez were the best people to deal with. Thank you Team Summit Subaru we will buy again and service as well in the future.. read more

Excellent experience! Thank you Tony! I went to look around, and ended up buying a car thanks to expert salesmanship by Tony. He was honest (which is hard to find), and very accommodating. All went very smoothly, and quickly. I would highly recommend this dealership. read more

Service department is HORRIBLE! My technician tried to charge me for warranted services that were covered despite the information I provided. It took a phone call from a different subaru to get them to honor my warranty. There no communication about the status of my vehicle as I waited and had to ask to get my car back after hours of waiting. It is nearly impossible to get a service technician on the phone, you either have to go thru the animated system or leave a message. I was told by the service tech that my tires needed to be replaced and could be dangerous to drive on yet I never received any paperwork about my tire health. I called and left 3 messages and was never called back. On my 4th call I finally got a hold of a service tech and asked for the tire information to be emailed to me. I never got an email. I now have left 2 more messages with the dealership and have not gotten a call back. That is a total of 5 messages over a 4 week span with no response. How can a place that is supposed to ensure the safety of your automobile tell you that it can be acutely dangerous to drive your car YET won't provide information about the dangers. I have had to set up a new appointment with Kearny Mesa Subaru just to find out if my car is safe to drive or not. DON'T BRING YOUR CAR TO GET SERVICED HERE! read more

Nicolae was a massive help in my search for my car, the team at Subaru Of El Cajon stood out far beyond every other dealership (both Subaru and others) that I have been to. Thanks to the whole crew over there and I'm going to be sending anybody who needs direction over their way! read more

If you can see the last few reviews I have done-you could see how happy I was before the ownership changed. El Cajon Subaru is now changed to Summit Subaru El Cajon. I was patient with them. Even with all the revamping to...new owners? Their carwash was not working the last 3x I was there-I was ok with that, I have a membership with soapy joes. I was ok when they got rid of one of the perks there, the coffee machine. I used to be able to schedule an appointment thru the Subaru app-that is no longer available. What I do not have patience for and what I am not ok with is when I call-leave 2 messages and no one calls me back. WTH? I had better expectations of you all to call people back but now you have given me the ICK just like how Carl Burger's Dodge gives me the ICK with my fiancé's car. That's ok though-I was able to schedule an appointment with National City Subaru for tomorrow morning. Bye El Cajon, it was fun while it lasted. read more

Hands down the best car buying experience I have ever had! Jose and the entire team at Summit Subaru made us feel welcomed and comfortable the whole time we were there. Most car lots are super pushy but Jose was open and honest with us about everything ensuring we were 100% satisfied and understood everything the entire process. Even after the sale Jose followed up making sure everything was perfect and as promised on their end. Cannot recommend them enough! If you're looking for a car go see Jose! read more

Adan and Iris in the service department went above and beyond to make sure that my outback was serviced and taken care of. I cannot express enough gratitude that they were able to determine what was wrong and make sure that I was taken care of before leaving the dealership. If you're a Subaru owner take your car here and see Adan, he will make sure you are taken care of and helped right away. Thank you Iris and Adan! read more

I contacted Capital one to see about refinancing options, I started to get calls and text from Subaru of El Cajon, I have a 23 Tesla, and I have no plans of getting rid of soon. This company has non stop, called and texted me, even after nicely asking them to STOP and them agreeing. Avoid these people at all costs! read more

Do not waste your time if you want to buy a used car at the price they list. They will not sell a car at that price, which is odd, why list it at a price that you won't sell it at, so bizzare? They insisted I paid for a warranty, some protection formula they put on the paint and the interior, and some plastic guards on the door edges. The warranty they insisted we had to get and the protection they applied took a 22,000 car up to 30,000 and they would not budge on that number. Like, I'm buying a Honda, it's gonna be just fine without all the extra nonsense. So when I asked to just buy the car without all the extras, they refused to sell it to me at that price, I even offered $500 dollars more that the listing price, because I just wanted to get the deal done. The manager eventually joined the exchange, I suppose deal with a very difficult customer that just wants to buy the car and not the other nonsense. He acted as if my very simple request made me the crazy person, and said we cannot work a deal with you. The whole experience left me rather speechless. I would not waste your time going to this dealership, these guys are con artist at the very least. I just feel bad for anyone who may have fallen for their shenanigans and paid thousands of dollars extra for extras they didn't need. I would like to add, that the sales man Andres was very nice guy, he was just doing his job. I found him to be a delightful guy. Update: Looked into whether or not their practices of advertising a price for a vehicle that they won't let you pay for, turns out it's illegal! This is being elevated beyond a bad yelp review. I'm getting the better business bureau involved an let them decide if the methods they use to sell you a used car falls under the law. Also, this is my first negative yelp review, I'm a super chill and agreeable guy, but for whatever reason, the wrong buttons were pushed and I'm not gonna let it go. read more

I wouldn't recommend this dealership at all. I sold my Subaru and went in asking for a refund on my remaining Gap and Warranty and they gave me the run around first and now now they won't get back to me all. I also contacted corporate who is also choosing to ignore me. I will never purchase a Subaru again, and my entire family who owns Subaru vehicles will also never do business with this car company again. read more

Very disappointed with the customer service at this location. In January I brought my car for an oil change and was told that I needed a new tire because I had two nails in my tire. I ordered and paid for the tire and was supposed to receive a call for when it arrived to install. By March I never received a call and when I called Subaru they told me my tire had arrived and the reason why no one called me was due to an ownership change. I brought my car in and after 2+ hours of inspection Subaru of El Cajon notified me I actually did not need a new tire because there were no nails in the existing tire. I was told I would receive a refund for the tire I purchased, but during the following week. Following week comes and shocker, no refund. I received a text saying I had to contact the old owners to get a refund via e-mail. After multiple attempts, no response back from the old owners via e-mail. I then got in touch with someone about the refund I was owed at Subaru El Cajon and they spoke to their manager and agreed that they were "going to do right by me" and give me a refund, but it would call me back... the following week. Never received a phone call or a refund or a tire that I bought for that matter. Today I have called them several times because the same tire has been losing air since I was told I did not need a new tire, and again, shockingly, Subaru of El Cajon has not returned any of my phone calls. read more

Subaru allows defective head units to be installed and can't fix them to make the car safe. Summit has had my car "fixed" for the same issue at least four times. The current attempt has had the car with them 6 WEEKS. Lost control of the AC when it was 114 degrees, with my family and dogs inside! Subaru of America does not live up to their promises, and refuses to make it right read more

The whole buying experience was easy. There was no pressure. Filippo was great. He listened to what I wanted and worked with my price point. The finance department made that part seamless as well. I left happy and loving my new Subaru! I would definitely recommend them! read more