They are so friendly and efficient! when in need for a tow for our granddaughter's car they were…read moreaccommodating and helpful, the courtesy of the company and staff is outstanding. I will highly recommend this company service to anyone.

Worked with Ben and he was amazing! He was able to coordinate a time to pick up my vehicle and I…read moredidn't have to miss work! He was very kind, patient, and accommodating. He communicated and gave etas throughout the entire process. He even sent me before and after photos to confirm drop off. Great and easy process!

Stuck in Ocean Shores late in the evening, tried using my insurance's roadside assistance to have…read moreit towed home but waited over 4 hours with them unable to find anyone. I did a search with Yelp in my home area & tried some with no success, then tried Capitol Towing & Recovery although the coverage map did include Ocean Shores, and the guy on call said no problem. Should have called them 1st thing, they answered the phone, did not need to leave a message or create a Yelp project for services, and he got me & my vehicle home in less than a 4 hour timespan counting getting ready to leave & pick up the tilt bed hauler for a place that was well over 1 1/2 hours when I normally drive it. Yes I paid high price for this late at night service, but I needed to get home & already tired for an ordeal that took 9 hours into 6 am in the morning.

They gave me an estimated price of $600 to tow me from Olympia to Aberdeen less than an hour away…read more I had my two grandchildren 10 and 5 yrs old with me on Halloween evening and my oil pressure light was blinking and then steady on. It was raining hard and I was in need of at least some empathetic words. The man who answered was totally about the money rather than attempting to make suggestions on my options for the nightmare situation that we were in. I would never recommend this company for any services. They don't have any customer service or public relations skills.

These guys can fix everything. They are honest, extremely knowledgeable, and answer all questions…read more Also very fair prices. The owner is a great guy as well as all his staff. I wouldn't trust anyone else. My family and extended family and friends bring their cars here too.

Thank you for removing my flat tire and putting on my temporary tire and suggesting what to do…read morenext. So........thankful

I have used this company several times for various tows and have been pleased each of those times…read more The young man I encountered each time was very polite, friendly, and detailed oriented. He gives very useful information during his service. The prices are reasonable. The service is excellent and professional. I will be using this company again if the need arises. I highly recommend.

I needed a tow off the shoulder of the highway at 12:40am. The roadside assistance through my…read moreinsurance said they couldn't get anyone to me until 9am. I called Hollywoods and they sent someone to me in 40 mins. I definitely was not in the best spot, around a bend and right where an on-ramp from another highway was ending. He immediately put out safety markers and worked efficiently to get my car hooked up. Towed me about 25 miles. He was kind and professional. I believe his name was Trenten as he said he would be sending the invoice and that was the name in the signature. Best towing experience I have had. Absolutely would recommend and would not hesitate to use again if I needed a tow in their service area.

I would definitely recommend Black Lake. The receptionist was friendly and very helpful. They had a…read moretruck out to me within the hour like they said and the tow truck driver Dominic was both polite and professional. I can't see why anyone wouldn't give these guys a five star rating.. also the tow truck was clean and not fumigated by hanging fragrance trees or glade plug in crap..

I got my Volvo SW stuck in a ditch while driving in the Capital Forest. I called the roadside…read moreservice provided by my insurance company and waited... and waited, and finally called and was informed the company they dispatched was unable to do that service. Fortunately a passerby informed me that Black Lake Towing habitually work the forest roads. Quick call and exchange of information, I made the decision to cancel the folks the insurance company called and got Black Lake rolling to me. Dominic was the operator dispatched and he made direct contact with me to effect link up. He was very helpful with providing me with clear instructions on how to use various apps to send him my location and situation. When there was a glitch, he was able to flex to another solution seamlessly and effectively. Dominic arrived well earlier than I had anticipated and quickly and effectively towed my car out of the ditch. Overall very happy with the service. Please note, a four star review by me should be considered a very high rating. I don't often give out 5 Stars. I recommend Black Lake and Dominic.

This guy really saved my bacon. Got into my first accident in a long while, and he suffered through…read morehours of I-5 traffic and got my smashed car safely back to my mechanics. He was professional and friendly the whole time, and the final price was more than reasonable! Would strongly STRONGLY recommend!!! :D

This is an outstanding family owned local towing company that takes great pride in their work. I…read morehighly recommend them for towing & recovery services you wont be disappointed!

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

Very professional and skilled. They did a great job getting my truck out of my barn when the…read morealternator went out, competitively priced, and came out quickly as promised. Other tow company's came out but refused to help. I would definitely go straight to them in the future.

After my roommate's truck was in an accident, we tried to contact the business during business…read morehours but there was nobody in the office to help us to access and retrieve the vehicle. The business partners were rude and unapologetic. The driver was seriously injured due to colliding with an illegally parked vehicle at night. They are charging us for an extra day of storing the damaged vehicle due to their lacking available staff during business hours to claim our property. NEVER USE THIS BUSINESS. AWFUL, EXPENSIVE AND CRUEL MANAGEMENT. SHAME ON THEM!!!

We have a Toyota Prius that had a starter issue in Seattle. We called AAA and a service provider…read morequickly replaced our old 12 volt battery with a new one. 48 hours later, we were still experiencing intermittent starter issues and found ourselves in an Albertsons Parking lot in Olympia calling for service again. This review is for Jim, the driver for Nisqually Auto. Jim showed great attention to detail in inspecting our vehicle and was very careful/precise when handling the jump start. His intuition led him to check the 12 volt battery and immediately noticed a loose connection from the previous installment made by the Seattle service provider. He tightened up the connection and we were on our way! Empathetic, caring, passionate and professional - all words to describe Jim from Nisqually Auto, who saved our day and trip. His years of experience in roadside was clear as day. My boyfriend and I drove up from California and are headed to camp/backpack in Olympic National Park - and we've got nothing but talks of gratitude for people like Jim. Thank you!

Took my Maxima here for repairs and they did an excellent job! Decided to make it my cars home for…read morerepairs and oil changes! Great place!