I booked my appointment online and they came the next day! Yandry was so helpful and educated me on…read morehow to prevent futures repairs on my ac unit. Very honest and personable.

My current A/C Co. was overloaded and, consequently, terribly unresponsive. I read the reviews…read moreand, based on the positive responses, called for a check-up of my system . Yandry came out with another tech, and he went up in our attic to review. After spending at least an hour reviewing, he advised me to go with another professional that he highly recommende due to their expertise specific to my system. Yandry was extremely professional and courteous ( I might add, they both wore shoe covers). Upon completion, I inquired as to what I owed them, whereas Yandry simply said, " Nothing." This kind of service has become a lost art in Florida, and I can't overstate how impressed I was. This company deserves all the business they get, and I wish them well! Thank you very much!

Juan and the group at Lombard are always kind and professional . Great work and pricesread more

One of the worst air conditioning companies I have ever experienced. They may give you a cheap…read morequote but you get what you pay for. Their communication is slow or non existent, took them over a month to finally install my AC once it was agreed upon. Once they finally came out to install it was poorly done. Their truck smashed into my garage on the day of installation and they did a poor job trying to fix the crack they created. They sent someone to install the system with very little experience (first day on the job) who wired it completely wrong and damaged my brand new AC system. The system malfunctioned, causing the heatstrip to be on every time my AC was on so not only could my house not cool very well, my electric bill was almost $600. Juan and company refused to stand behind THEIR mistakes and said "they have no way of knowing if it was the AC that caused the bill to be so high" when I have never in my life had an electric bill over $200. After they came out to fix it the bill went back down to $100, so it was obviously their fault. The electric usage jumped to 200+kwh/day on installation and went back down to 30kwh/day after they fixed it over a month later. This company is a complete joke, with horrible work that they do not stand behind. In the end, if you're paying thousands for a brand new system pay extra for a more reputable company that knows what they are doing and will give you the support your need. You will deeply regret going with this company that cuts corners and does everything as cheap as possible to save a few dollars. Who knows what other damage they did to my system. Don't let this happen to you.

Great service professional and on time - we appreciate you! Very respectful of our home.read more

What a garbage company. So 11 years ago they sold us a substandard AC unit. And everyone knows that…read moreBryant is garbage, but we were not told this back then. So everything they did along the way did not work and the unit only got worse. Today they won't sell that unit, but now we should pay the 25K for another unit.... well gonna pass. these guys are mercenaries and the problem with VC Companies

Frank Garcia was awesome and ensured if the issue happens again it will be a much simpler, less…read moreexpensive effort in the future.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson

On time, friendly, professional. Quinton took time to explain everything he did, as he did it. He…read morealso explained to pool caretaker, my wife, several shortcuts and settings to help with pool maintenance. We use Hawkins service contract for out home A/C (2 of them), our Pool maintenance, and A/C at our daughter's condo. Always happy with their prompt and efficient service. Highly recommended.

Fast service, Dan the plumber was very professional . Expensive but what isn't nowadays.read more

Thank you Gulf Coast Air Systems you are my go to AC company! Brandon is a fantastic tech. Very…read moreknowledgeable, polite, courteous and on time. He has been servicing my unit for several years. He has repaired several issues even installed a Halo light to help protect my health. (I have a comprise immune system) The company is extremely responsive to my requests and Reasonably priced. I would highly recommend Brandon and Guld Coast Air Systems to all who need a professional AC company!

Gulf Coast Air Systems has been my HVAC provider for many years. I have had them perform my…read moremaintenance & repairs for over 10 years. They have also replaced a couple of my systems over the years. I have 2 properties and will only trust the team at Gulf Coast Air Systems in my homes. Thank you Gulf Coast Air Systems!

I would not recommend Polar Ice Air…read more My experience was extremely frustrating from start to finish. After providing an estimate and moving forward with the project, the company later attempted to increase the price before work even began. This came after previous mistakes and delays related to the order, which had already cost valuable time. What disappointed me most was the lack of professionalism and communication. Instead of a phone call to discuss the situation, I received a text message informing me that the price increase was "non-negotiable." As a customer, I expect transparency, accountability, and direct communication when issues arise. Matthew was particularly rude, dismissive, and inconsiderate of both my time and my wife's time throughout this process. We rearranged our schedules, waited on updates, and tried to be patient while issues were addressed, only to be met with poor communication and an apparent lack of concern for the inconvenience being caused. I entered this project in good faith based on the agreed-upon estimate. Being asked to absorb additional costs due to circumstances that appeared to be the company's responsibility was unacceptable. Rather than taking ownership of mistakes and delays, the burden was shifted to the customer. Do not use this company. If you do get everything in writing, and be prepared for the possibility that the price you agree to may not be the price you're later asked to pay. Based on my experience, I would strongly caution anyone considering hiring them. Unfortunately, this experience left me with little confidence in the company's reliability, professionalism, customer service, or respect for their customers' time. Update to Company Response Unfortunately, your latest message only reinforces the concerns I have expressed from the beginning. While you continue to explain why the delays, cost increases, and project issues occurred, you still refuse to take responsibility for them. As the customer, I hired your company--not your suppliers. Any issues with suppliers, pricing, availability, or project management ultimately fall under your responsibility. Those are risks that should be anticipated and managed by the contractor, not passed on to the customer after an estimate has been accepted and weeks of delays have already occurred. What stands out most is the complete lack of accountability. Rather than acknowledging the impact your decisions and project management had on your customer, every response attempts to redirect responsibility elsewhere. Being accountable is just as important as doing quality work. When problems arise, customers want to work with companies that own mistakes, communicate openly, and take responsibility for the outcome. Instead, your responses have consistently focused on explaining why none of this was your fault. That may be your position, but it is not one I agree with. Customers should be wary of doing business with any company that refuses to accept responsibility when things go wrong. The way a company handles mistakes and setbacks says far more about its professionalism than how it handles projects when everything goes according to plan.

Took on a duct work job for us (replacing all ducts in our attic) that they clearly did not have…read moreexpertise in. Their guy left a major mess and after the job was "done" our upstairs was hotter than it had been before. No one from the company came out and actually inspected the shoddy work that was done. Lots of back and forth and broken promises on fixing the issues and getting our ductwork up to par, with ultimately one of the owners hanging up on me while he had a tech at our house and never answering my calls or texts again. The second owner eventually came out to try to smooth things over. They refunded us 30% of the job and went on their way. We had multiple other companies come out and finally found one with an actual duct expert who showed us multiple spots where the brand new ducts in the attic were torn wide open due to probably rushed and overall shoddy work. The ducts that were put in are also all undersized. So we paid for a job that is going to have to be 100% redone. We reached out to them again about the massive tears after having the ducts inspected with no response. Maybe OK for AC jobs based on other reviews but don't use them for duct work. The review that Michael Y left is more in line with our experience, lots of promises and excuses. Poor execution and finally a full drop off in communication. The idea behind their company is great and that is why we chose them. Our experience was awful and I hope they don't give others the runaround like they did to us.

Called pretty late in the day still got the same day appointment tech was amazing. Came out…read more Installed a new part and immediately set me up to finally be cooler. House was 93° an hour later we had dropped by 10° so amazing.

After 4 other quotes. I thought I found some help. Communication is Nil. As a Senior. I have…read morequestions. So sorry they were not worth a call back. Office people acted put out. Had complete duct tear out. No one comes to check work. Just ask for payment... Then the Inspector of Largo came. Kept saying 5 registers but I paid for 6. He had no paperwork. Told me he would not crawl in attic... he signed off on job. Lucky, We looked. Already had a blowout. Yes, they came back the next Monday. He fixed it. But the whole job. I feel overpriced. and left with a damaged shelf and very bad taste. The 3 stars are for Ryan, Nice guy good worker...