Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

The people there are pleasant enough, but it seems as though they're overworked…read more There are deals to be found there, but I haven't had very good luck: the vast majority of off-brand power tools seem to break easily, don't last very long, and they all have one thing in common: made in China: I purchased a compressor and the tank; its replacement couldn't reach the pressure needed for my power tools; its replacement had a bad pressure gauge; its replacement had an electrical short in the motor. With each of these failures, I had to make a 103-mile round trip. Truly exasperating. Stay with the name brands... if you can find them. I had almost the same experience with a lawn mower purchased there; similarly, with a gas-engine leak blower; and with a backpack type gas-powered sprayer. Basic tools are worth buying, but I've had a couple of sockets strip or wear out much too quickly.

I was in twice - once to check out refrigerators and then to actually purchase one. Both times,…read morethe service was helpful, courteous and professional. Thanks to Diane and Illiana, my new Whirlpool will arrive next week.

I am writing to express my frustration regarding the process of scheduling and completing…read moremeasurements for my flooring project, which has been extremely disorganized and disappointing. My initial appointment for measurements was scheduled for May 25, 2026, between 8:00 AM and 12:00 PM. Unfortunately, no one arrived during that window. I contacted Lowe's that day to inquire about the delay, as I had prior commitments starting at 12:30 PM. I was told someone would follow up with me, but I received no communication. The following day, having still not heard anything, I called again and was assured that the issue would be investigated. Again, I did not receive a return call. Instead, I later received a message stating that the person responsible for measurements had not been scheduled to work on May 25. I rescheduled the appointment for June 1, 2026, between 1:00 PM and 5:00 PM, as I work until 3:15 PM. Although the appointment was confirmed, I then received another message referencing a different appointment date of June 2. Because there is no direct way to speak with someone, I had to communicate via text to clarify the correct date. I was told the appointment remained June 1; however, I continued to receive conflicting information. I also spoke with a supervisor, Nelson (extension 4122), who stated he would investigate the issue and call me back. Unfortunately, I never received a follow-up call. On June 1, unsure of the status of my appointment, I left work early. When my husband arrived home, he found that a representative from Lowe's had already come and completed the measurement. The visit lasted approximately 10 minutes, and I was told someone would contact me regarding next steps and selecting products. However, on June 2, I received another notification stating that someone was on their way to perform measurements again. I responded to explain that the measurements had already been completed. On June 3, I received a call from a representative who initially stated there were no measurements in the system. After I explained the situation, she was eventually able to locate the information and informed me that someone would contact me with a quote. I have not heard anything since. Overall, this experience has been extremely frustrating due to the lack of communication, coordination, and follow-through. I have requested multiple times to speak with a supervisor but have not received any response. Based on my experience, I would not recommend Lowe's for flooring services unless these issues are addressed and improved.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

My first issue is this store is "ALWAYS CLOSED" when I have a project, this is the only tool store…read moreI know that closes so early on a weekday. when I am able to stop in I feel since I am younger that I don't get greeted like the older crowd does? Kinda like since I'm not in my 60's the older employers look at me like I'm not worth talking to?? Well as sad as it is, the new Home Depot off 303 is open till 10:00 pm and most of their staff is younger and acknowledges me and my wife. If ace hardware stays the way it is, one day it will close just like block buster did ‍ please do better.

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

We bought windows and doors from the the location in Surprise. Chris helped us and he was so…read moreknowledgeable and helpful. I highly recommend this business and Chris!

I don't know about these bad reviews but i was met by helpful knowledgeable people who just want to…read morehelp me. Good prices and differently had what i was looking all over for i will always buy my supplies there 28th street and bell rd. Only problem i had was they don't except cash but i believe its to make sure they don't get robbed or given counterfeit money

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!