This is my first time and I'm beyond impressed with this beautifully appointed quaint spa in…read moredowntown Gainesville. I went to the Ahh Spa when it was on Limestone Pkwy forever ago and the service was great but the bathroom wasn't near treatment rooms so I never went back. The spa is beautifully decorated and smells amazing- the music and temperature are perfect. I saw LeKeisha today for "intense therapy" and she was like finding the hidden gem of massage therapists. She got right to work on my problem areas, firm pressure, and radiated positive energy. I'm so happy I was able to get in last minute on a Sunday afternoon and will be rebooking right away for another service. Pricing is typical for the area. My only complaint would be that the online booking form asks for gratuity when you schedule and pay-.... How am I supposed to know what I want to leave of I don't know how the service was? I mean, you can leave $0 or whatever and bring cash (they have gratuity envelopes) but I just thought it was awkward and weird to ask for it in advance. So- bring extra cash to tip a little more if you want!

This serene environment is so inviting. It is cozy and intimate. You won't be in a lobby with…read moremultiple people and staff members running to and fro. The Ahh Spa is the place you dream of when you get those few special minutes when no one is asking you for anything or to do anything. Michael L. really understands the big picture of how one part of the body affects other parts plus he is really good at finding those trigger areas.

I had an appointment for today and brought in a gift certificate that my husband had given me years…read moreago pre-pandemic. I was not able to use it, of course during the pandemic, even though I tried several times. After a consultation with the manager, the lovely receptionist told me that they would not honor the gift certificate $100. The gift certificate did not have an expiration date on it, but evidently they have a policy that it cannot be used after five years. Especially in light of the closures during the pandemic. I do not think this was right. I choose to no longer patronize this business and will be getting my massages elsewhere from now on.

First visit and let's just say that I'm a fan. Environment was perfect. The smells, sounds, sights,…read moreeverything. Hands down one of the best massages I've had. Overall experience was superb. 5 stars are not enough to describe the experience. From the very beginning, customer service was A1. They worked with my schedule and were very accommodating to my needs. My massage therapist, Shenika, was beyond amazing!! The way she worked with the knots in my back was impressive. This last week has been extremely rough and this was exactly what was needed. She was very friendly and super kind. I couldn't have asked for a better person, she was exactly what I needed. Looking forward to booking with her again. Thanks Shenika!!

This was my first Brazilian wax. I left unsatisfied with blood blisters, bruising, and hair still…read moreleft pretty much everywhere just shorter. The lady kept saying it was "bc I shaved" (mind you I haven't shaved in a month and I only use trimmers, not a razor. Not to mention it was not a welcoming environment, and there was little to no instruction on the process prior. She just immediately jumped straight to waving with no forewarning. I opted for the sugar which was supposed to be "smoother and less painful", so I paid more for nothing. she also used the same clump of wax the entire time. (not sure if that is standard or not). she never held the skin taught so it felt like I was going to be lifted off the table by my V with each rip of wax. once finished, she opened the door and walked out while I still was undressed and uncovered. After dressing, she met me at the counter and made me and the receptionist schedule a follow up appointment right then. very pressing and pushy. felt obligated to leave a tip as well. overall, poor experience and would NOT RECOMMEND.

Please save yourself the trauma and go somewhere else. I went in for a waxing appointment and got…read morean older lady with short brown hair who was rough and unwelcoming. I have friends who go here but they recommend the other waxing lady, the young blonde one. By the end of my appointment I was bleeding and very raw. Go at your own risk.

I stopped by after a long drive for a un-negotiable business trip. Is the most thorough massage…read moreI've received in a long time. Paid for 90 mins and got 90+... No rushing like allot of the others do, would highly recommend! Well worth the relief I received.

Where do I start? Besides the fact that she raked her elbows across my ribs for ten minutes, took…read morephone several phone calls and texts and repeatedly left the room, the therapist was obviously ill and had to leave the room at one point to hawk a loogie. Yes we all heard it. Instead of being able to relax for an hour I was on edge. I shouldn't have even paid.

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

Well I get messages at least every 2 months. And this place was very dirty and the two girls keep…read morelaughing and talking the whole time. They kept going in and out to answer the phone. When you pay over $200 you expect to relax and unwind. The worst part is I paid and then she asked me where is her tip. I understand you tip and I always do! But you should never ask for it. Yes I did tip. If you go here please don't do couples message. And get a single room.

Nice massage paid attention to details. Worked on the areas that was bothering me. Clean and…read morefriendly atmosphere.

I came here for laser hair removal not really expecting much based on the outside of the building-…read moreBOY , was I wrong! A technician greeted me at the door with a big smile that immediately put me at ease, as I walked inside the place, it looked very professional and clean. Her name was Sonya. Make sure to ask for her! Very detail oriented, kind, gentle and listened to me when I spoke. I'm definitely going back for other treatments!

I went to get my hair highlighted here, and was told it would be $75 for a partial highlight. I am…read morenot one to spend a ton of money on my hair, so I thought this was okay. Usually the cut is only $15-$20 anywhere I have ever been. Sweet Jesus, it was $160 total when I got done. She charged my $100 for my partial highlight, and $50 for my haircut. I was in shock. I will not be going back, and wished that I had read some of the review on here before hand. Don't get me wrong my hair looks great, but I am not made out of money.

If you don't check-in on-line (via their app, which never seems to work right) it doesn't matter if…read moreyou check in at the store. They will take however check-in on-like ahead of you. Morons. I could understand if the app allowed for scheduled times, like 3, 3:30, 4.....but it doesn't. Not only this, but the stylists aren't too good and butchered my son's hair. There are better places in town. Use those.