Amazing service, I was able to have my watch fitted fast, amazing customer service! I will truly be…read moreback for more help on watches!

Today was the first time I went here to get a watch battery. It was an old watch which belongs to…read moremy father. The watch repair person told me it was 10 dollars to replace a battery which was normal to me. After opening the watch we found out there were 3 batteries, but only one was needed to function for time keeping. She helped save me money, because it was an old watch and my father is 76 and just wants the watch to run. She was professional and efficient. I was also glad that she accepted credit cards. I'll be back for watch batteries.

Beautiful showroom filled gorgeous pieces of gold. I looked at the cross pendants and gold chains…read more Friendly staff. Comfortable environment.

Had my ring made and it came out so beautiful! Ray is very knowledgeable and was patient with my…read morequestions. We've come for ring sizing and repairs also and the staff is great. Will definitely recommend!

I have several watches that I used to wear all the time (before wearable fitness trackers and Apple…read morewatches entered my life), and decided I'd start wearing again. All 3 of them needed new batteries, so I figured I'd try the Speidel store, since it was so conveniently located for me. The store is attractively set up, with lots of windows and natural light a it's on a corner (no photos since the store clerk and I were the only ones in a modest space & it felt awkward to start snapping away before I asked for service). It has some really fun watches on display for sale, many of them priced under $50, and a nice collection of what they label "scrub" watches for nurses, with large and clear to read faces, for just about $30 each. They also sell replacement bands, which I didn't think I needed. I was told that one watch didn't seem to have a back that could come off, so the battery couldn't be replaced. I left my other 2 watches and went to run errands. When I came back, I got the bad new that they could replace only one of the batteries since the back on the other looked like it wasn't replaced correctly so it was wedged in. The clerk directed me to Saltzman's Watches in Cranston when I asked what I should do with those 2 watches she couldn't fix. So, 4 stars for a very nice store to stop in if you're looking to buy something that isn't a high end watch; closer to 3 stars for advertising repairs that they could offer in only a limited range of situations.

Living on East Side and having such a wonderful gem as Speidel watch in our neighborhood is…read morerefusing. Every time I go in they are professional but equally friendly and couldn't be more helpful. Unique to find have such an experience these days. I am from family owned businesses myself for generations and trust me it's hard work. Thank you for being who you are and always friendly as well as helpful! Quality products too! Enjoy doing business with you

Came here with my fam looking for a Rolex and the service was great, the owner is really nice and…read moregot right to the point. We ended up making a purchase and we were very satisfied.

I brought a Grand Seiko watch in that was losing a bit more time than it should. They serviced the…read morewatch in record time which was a bit suspect to me. I got the watch back and even though I asked for a polish (cap gold) that didn't seem to happen. I asked when they called for me to pick up the watch. The response was "I think he did what he could". Odd response it is gold it will polish beautifully but nope. Here is where it gets interesting. I wore the watch for about a week. I also wore a Chronoswiss on my other wrist. The Chronoswiss lost no time in a week. The Grand Seiko lost more than 20 min in a week after just being fully serviced at a very premium price. I called and again I got a less than friendly response and a "well bring it in and they will look at it and decide if they will do anything". Seriously? I paid for service and what I actually got was a cheap $8 watch band for $50 and a plastic crystal and they did nothing else to the watch. I did not want to drive an hour and a half to drop the watch off and it is in the opposite direction of work. This watch should be losing seconds in a week not a healthy part of an hour. I brought the watch to my local jeweler who sends them out to a watch maker. I got it back and sure enough it was not cleaned nor adjusted at all by Delman. I gave the jeweler instruction to get very specific feedback from the watch maker. I wanted to be sure it was not my fault like it got moisture in it since I wore it all week. He said it needed a good cleaning and proper lubrication, and he said there was no evidence of moisture. I just simply got taken or they are just incompetent. Either way I will not use them again. I am a collector and have watches serviced at least a dozen times a year. I have never been treated as rudely or had such poor results from a true watch maker in my life. I read through a few reviews as I was typing this. It seems like if you just have a quartz watch that needs a battery, they can do that and then you will leave 5 stars. That sort of also rings as unusual. Who leaves a review about a battery change? Know who else can change a watch battery the 16-year-old kid in the mall kiosk. If you are a watch collector and enthusiast and you know watches and their service, you will notice there is something not right here. They are rude from the start, and it goes downhill from there. I do not believe they are trained watch makers or they just are scammers. There is no other way to explain my experience that I can come up with.

This is a follow-up to my recent review that I posted about my heirloom bracelet being stolen from…read moreReliable Gold. I have since been contacted by Sarah, the owner. I believe she is genuine in her regret that my bracelet was randomly stolen, in that it just can't be replaced. We hope that the Providence Police Detective Pichs will be able to apprehend the thief and, through some miracle, return my great-grandmother's jewelry. It's not of great monetary value but it means the world to me. Sarah appreciates the sentimental value (an adjective that barely describes such strong emotion) and I think is doing what she can to provide some restitution. If you are reading this, please send good thoughts that it will be returned.

Beware! I left my great-grandmother's bracelet for advice on cleaning, etc., and it was promptly…read morestolen during store hours. I have heard from staff and the police are involved but the owner has not reached out. I feel crushed because my plan was to give the bracelet to my granddaughter on her birthday next week.

I submitted my Lumnox Navy Seal watch for repair. I obtained the link to Saltzmans Watched from the…read moreofficial Luminox website. I dispatched the watch via UPS and paid the $35 fee for shipping and assessment. The only required repairs were a battery replacement, band replacement, and inspection. I did not receive any confirmation regarding the watch's arrival. After contacting the store via email, I received a response. Subsequently, I received a message indicating that my watch was too old and could not be repaired. I had only requested a battery replacement, but they informed me that they could not open the watch. No email or message inquired if it was acceptable to replace the battery without guaranteeing water resistance after the repair. After several emails and no response, I had to contact the store. I was informed that the watch would be returned without a new battery. I could have saved over a month of time by visiting a local store and having the battery replaced in approximately two hours. However, I believed this was the most appropriate place for this significant watch to be repaired. The sole reason this review does not receive a one-star rating is that I received a refund for the $35. However, upon receiving the watch, I discovered that the band was broken. I can assure you that it was not damaged during transit. Additionally, I found another review of a watch that was returned with a broken band. I strongly advise against sending your watch to this store. Instead, shop locally and have repairs performed. At the very least, there will be some communication. I understand that this is an older watch and may not have significant monetary value. However, it holds sentimental value for me, and to have the watch and myself treated this way is unacceptable.

I worked with Sue B who kept me in the loop. Got my watch back when promiced and could not be…read morehappier. Well done!

Great and accommodating staff in a shop where beautiful, well-made, and classic as well as…read morenewer-style jewelry pieces are for sale and where they can also be professionally adjusted for size and repairs when necessary. I have been a client for decades and wouldn't trust any other shop with my most precious jewelry pieces-- and, BTW, I come from one of Rhode Island's oldest and respected costume jewelry families. M.A.Sorrentino

Best jewelry store around. We have been buying jewelry from here for 15 years and I have never…read moreever been disappointed. Jessica is the best and will work with you until you are completely satisfied.

Great place to go for watch repairs or battery replacements. Good pricing, fair pricing. Often…read morecompletes work within minutes and you're off. It's a small store and could be easy to miss so make sure you don't drive over the sidewalk and crash into the building or more than your watch will be broken. I write this as I looked at my watch and realized I need to stop in again. Only place I'll take my stuff to for repair.