They serviced an old bernina and it sews better than ever! .... .... ..... ...... ....... .... read more

Horrible customer service. I called a week later to see how it was going and the owner yelled at me on the phone telling me I did not say "Janome" before Memory Craft to identify the machine. I guess he needs hearing aides besides learning customer service. My machine was done and sitting on their shelf so why they didn't call me, I have no idea!!!! I will not go back. Horrible customer service. read more

Exceptional customer service, solved our vacuum's issue in minutes and treated us with genuine, sincere concern regarding the problem.

I had a multi surface cleaner that had a minor problem that I could not fix. I found this store and based on good reviews took my cleaner there. They had it fixed in minutes! Very happy with the service and will definitely use for future repairs! read more

I have a model of Oreck vacuum that is discontinued. They managed to find a refurbished part to replace my dead one. Friendly, and I love support other small businesses. read more

Buy from here -- not one of the big chain stores! Customer service goes along way. Support your local business. These guys are amazing. We have a commercial cleaning business - AAA Maid Service -- cleaning homes. We have purchased multiple vacuums and they have all been great. They clean so well! We had one that was still under warranty and they took such great care of us. The big stores won't do that. We also have taken our 60 year old sewing machine to them and they did great work on that as well. I know that the convenience of the big chain stores is appealing, however the personal touch and care is so important and meaningful. read more

Richard has an amazing way of explaining, with honesty and clarity, exactly what is going on with appliances....and maybe the world! It was such a pleasure to meet him, and his son, Travis. In a world where just common courtesy, not to mention....customer service....is often just not in the picture, Richard and Travis are the proverbial, "breath of fresh air." Richard did a maintenance update on my Oreck recently. He did a beautiful job at an incredibly reasonable price. It was a pleasure to find this wonderful establishment and I hope others will find their way in also. read more

They got my vacuum right in and repaired it so fast! They were great at working with my budget and showed me other options if i needed less work done to save cost read more

I took my sewing machine in for cleaning and maintenance. The owner is super friendly and knowledgeable. He called as soon as my machine was ready for pick up. I started a new sewing project last week, and my machine is running better than it has in years. The shop has a supply of parts for sewing machines and vacuums, as well as machines that can be purchased at a reasonable price. Happy with the service, time involved, costs and its located in a convenient location in East Mesa. read more

The worst store for Kirby vacuum! Biggest rip off! I should have walked out after he said I didn't have the vacuum locked in place. I appreciated his help, so I in turn asked him what he charged for a service of the vacuum. $69.95 I thought that was a good price. I got a call the next day. I discussed that we had a few things that needed repair as well. He acknowledged what our concerns were. He did NOTHING to attempt the repair. He made it look like he did. I've dealt with using the Kirby for 30 yrs. I know when a belt is new. When antibacterialized, disinfected, clean and check filters is NOT DONE! I world NEVER RECOMMEND THIS STORE! read more

I have an old Dyson DC25 that I purchased nearly 20 years ago when they first became available. It's been going strong all these years, until suddenly it lost suction. Sun Valley Sew and Vac not only immediately knew my problem, they repaired it in a very timely manner at a very reasonable cost, and made several helpful suggestions on how I can keep it going for another 20 years. I cannot more highly recommend them for their professionalism and friendly customer service. Thanks for giving me my proper amount of suction again! read more

I took my White Model 1500 Serger in for service to address a couple issues I was having AFTER having taken it to a competitor. The machine was fixed here by an extremely knowlegeable service man who's worked on such machines for years. He fixed and moved a part that the competitor had put on UPSIDE DOWN (unbelieveable) and helped get the machine back to working in great condition. It was also a timely fix. They go the extra mile and even help carry your equipment to the car. I highly recommend you give this shop a try for your sewing machine service needs!! read more

PEOPLE - Very important! Record the Serial number of your appliance on the work order while in the shop. I say this because I took my vacuum to this thief and he gave me back a different one (same make/model) just not mine. Mine was in like new condition and this one is surely not. Also, I took it in because the self-propelled feature no longer worked and he said it never had that feature in the first place, which was a lie. DO NOT take any vacuum cleaner or sewing machine to this hijacker. I hope he is braced for Karma. read more

These guys know their stuff. I took my Dyson vacuum to be looked at and fixed. They did a great job and are very knowledgeable and quick. They did a great job cleaning it up and it looks and works like it's brand new. Prices are reasonable. Support the small businesses in our community. Don't throw it out if it can be fixed. They can fix it. The store and shop are very clean. These guys are super friendly too. read more

I didn't find him to be very helpful - his opinion was all bagless vacuums are useless!

I'll never go back to this company. Charged me to clean and service my vacuum and I don't believe he touched the insides. I can say this because there was the remnants of a ball point pen in the lower housing. Once it was removed then the vacuum ran just fine. It ran even better after the filter was blown clean (this is something that should've been done with the tuneup) so all in all it was a rip off. read more

bought a pre-owned machine which ran great with one small problem. I called about that, and he said to bring it in. He fixed it the same day. Great service. Go see them! read more

Awesome service!! This is the second time I've used these folks to service my sewing machine. First time being 3 years ago. Very friendly and my machine was ready a week less than quoted. That's a bonus! I highly recommend this place for you sewing machine service needs. I haven't needed my vacuum serviced, but if I did I would bring it here as well. read more

$70 to service my vacuum, and 5 days. I don't mind the 5 days but I think the servicing was way overpriced. Instead they tried to sell me a new one. Yeah, that makes sense if I was going to drop $70! Instead I took it down the street where I have been before at more than half this price in savings. I came here because they were in the neighborhood, but a 10 minute drive was worth it. I am not feeling as though I am being ripped off with the other guys. Shop around, that's my advice. read more

I was very impressed with the owner's knowledge of vacuums! He provided a history of American vacuum companies selling out to Chinese companies. Bagless Chinese vacuum companies don't sell replacement parts so you have to purchase a new model. I agree with him that this is not right. If the vacuum only needs a $6 part, why purchase a new vacuum for $200 after a few years? He looked at the Dirt Devil I brought in and determined the problem - that I rinsed the large filter with water and it had not thoroughly dried - which prevented the vacuum from sucking up dirt. He didn't want to charge me, but I insisted on giving him $$ for a nice lunch. Such a great person with such wonderful vacuum knowledge!! read more

So very helpful and knowledgeable. Solved our vacuum problem right away. Highly recommend.

the guy that works here is quite the dick and i haven't even interacted with him irl...called asking if he had time to fix my sewing machine to which he laughed and said that there was a two week wait for repairs. i said " ok well thank you" and before i could hang up he scoffed and stated (very loud and condescendingly ) "well now you're just going to call around to every other repair shop to see what their wait times are but i tell you i'm being nice about it!".... hardly nice. so i calmly said that it's quite alright and i didn't have time to wait so i'd just purchase a back up. he cackled and told me good luck cause he hasn't been able to buy one anywhere........ i dunno what age he's living in but the internet is a wonderful resource for shopping. also instead of just being a helpful adult you handled your attitude like a miserable turd baby. kuddos! read more

The absolute worst customer service. Took machine in and got it back in worse condition. Was dismissed completely. Richard said my fault and don't know what I'm doing. Hello!!! I'm 78 years old. I've been sewing for 65+ years, pretty sure I know what I'm doing. Asked for my money back and he refused. Asked for half my money back because I now have to take it somewhere else. Refused. In fact, I was hung up on. Do not recommend this place at all. Took machine to another place and was told the bobbin was put in backwards. And not by me. Idiot. Thanks for nothing. read more

I took my 1970's singer sewing machine here due to a broken gear, extremely happy with the service and turn around time to get it fixed and cleaned. My sewing machine is working better! Pricing is fair. Would definitely recommend taking your sewing machine here. read more

Brought in a carpet cleaner I have had for years thinking it had died. They were able to fix it and only charged 35.00. What that tells me is that they are trustworthy since I had no clue what it would cost and would have paid more. They were friendly too (bonus). Good job guys. read more

Walked my vacuum in because it was making noise. Within minutes he had it diagnosed and walked me through how to prevent in the future. Very quick, nice and informative. Would bring my vacuum back anytime for repair there. He is also very knowledgable and I would go to him for opinion on my next vacuum. read more

I thought a $70 service fee was a little steep being as a new Dyson only costs about $300. However, I brought my vacuum in expecting to pay the bill and instead the guy behind the counter did a quick once-over of my machine, told me a few things I could do to it myself and didn't charge me for the friendly advice. Based on his honesty, next time my Dyson breaks, if I can't fix it I'd for sure bring it back here. read more

They don't keep the hours that they advertise. I have tried twice to pick up my machine. Both times they were closed.

Had my Featherweight repaired here in January for $90. I Didnt use it for a while. Went to use it today and wont work again. Same problem as before. Called them and they wont stand behind their work because it has been over 90 days. A waste of $90. I am out the $90 and have a machine that doesnt work. Pretty crappy way of doing business. read more

The owners were very willing to help me with an older vacuum with parts. In time it got all figured out and I'm happy as a clam. I love my cleaner. Thanks. R. read more

Amazing customer service!!! I called the store and they were extremely helpful and even stayed a couple minutes after closing so I could pick up some belts for my vacuum cleaner. Highly recommend Sun Valley Sew & Vac. read more

After having gone through 2 Dyson vacumn cleaners, I sought out a repair shop to figure out what the problem was and that's how I found Sun Valley and Vac. What a great find! Corey took the time to go thru all the vacuums and how they're made and work. I bought the Rykaer vacumn cleaner that day and have been thankful and impressed from that day on. I can't say enough about my awesome vacumn and the great service I receive over and over. I've sung your praises many many times to friends and family and will continue to do so. Thank you Corey! read more

The older gentleman who owns the place seems to be trying to give good service at a premium price. The sons,who seem to run the place are incompetent and careless. Told me they would call with an update on ordered parts on 3 separate occasions and did not call. After 6 weeks I went in to pick up the vacuum, not only did he charge me for somethings which I could not check on , they failed to put on the part that was causing the loud noise on the Dyson. So no parts and 120.00. I got the part on Amazon overnight for 28.00. Stopped payment on the card. Go somewhere else these guys are poor on service and loose with your money. read more

I had similar experience. The owner was rude and sarcastic. I waited 5 months for a warranty replacement part only to find it was never ordered and I was never entered in their system. I was not being treated like a valued customer and they had no problem with me going elsewhere, however they lost the damaged part so I was on my own. This is not a shop to do business with. read more

Sun Valley Sew and Vac provided outstanding service!! They fixed my vacuum the same day, answered all of my questions, took the time to explain/show me what was wrong with my vacuum, and even gave me a loaner while they fixed my vacuum! Their prices were great and their employees were friendly and courteous. I will definitely be back and highly recommend this store! read more

These guys were really helpful, great customer service. They fixed my Dyson DC17 as soon as I walked in the door, they did it for free and even carried it to my car for me. I will definitely keep them in mind in the future. read more

We purchased a vacuum cleaner from Sun Valley Sew & Vac, and have taken it back for service a number of times. With respect to our most recent experience in 2015, the service receipt indicates that a new bag was installed. Upon using the vacuum cleaner three times, it stopped working because no new bag had been installed. Sun Valley cleaned the clogged filter and installed a new bag at no charge, but they treated my wife in a disrespectful manner, essentially blaming her / us for the missing bag. We have decided to take our future vacuum cleaner repair business elsewhere. read more