I have been a long time customer of Pearle Vision and have always has outstanding service. I…read morepurchased a pair of new glasses and wore them home. My wife thought the frame was too small and we're not appealing. I went back to the store a few days ago for an adjustment. During the adjustment the salesperson asked me where I purchased the glasses. I told her at their store. She said, they don't fit you properly. Thirty minutes later I walked out with my ticket to pick up my new glasses in two days. Since then my puppy has tried to make several pairs of my glasses lunch and I had cataract surgery twice. Again the staff could not be more helpful to go out of their way to help me. A great well run consumer centric store! Thank you.

I was told that the reason my lenses for my daily transition eyeglasses were discolored was the…read moreoveruse outdoors and in the sun! While I had insurance, it only covered the first year. My eyeglasses were purchased less than 2 years ago. I was asked by the salesperson how often I wore my eyeglasses outdoors and today, I was told same by (I believe) the owner/manager. I did purchase a set of new glasses and the lenses alone are close to $1,000, same what I had paid for my earlier set. I am over 65 years old and have been wearing eyeglasses since my childhood. This was the first time I was asked if I wore my glasses everyday and outdoors! For a long term client, pearl vision should have been more accommodative since I believe the lenses were defective. At least they should have offered a discount for the second pair which I wanted to purchase today which they declined. Customer satisfaction should not be taken for granted. Takes years to build and less than two interactions to lose a client.

Best glasses buying experience I've ever had. Lauren is…read moreamazing. She really knows her stuff- frames, lenses, colors for transitions, etc. I'm really happy with my purchases and will never go anywhere else for glasses. They have the best selection I've ever seen- and I was pleasantly surprised at the cost. It was actually a fun experience- when have you ever said that about getting glasses!

Can't say enough about Real Eyes and Laura the owner. Attention to detail and caring about how you…read morelook. Great choices and wonderful services. Wouldn't go anywhere else!

11/28/25 There is nothing like walking into a department…read morestore during the holidays -- beautiful Christmas trees everywhere, lights sparkling, and different little pockets of amazing smells . I even snapped a few pics of the things I liked, because the setup really was gorgeous. The lines were moving quickly and everything felt super organized... until I needed actual help. I asked a lady with a scanner if she could check the price of a GUESS bag I was planning to purchase. She looked me up and down, rolled her eyes, and told me she "doesn't work in that department"... then continued scanning bags. I said, "Okay, then get me your manager." Suddenly her whole attitude changed: "How can I help you?" At that point I said, "You know what? I'm not spending my money here." Told my sister, "Let's keep it moving." And we left that store. Beautiful store. Terrible help. And that's all it takes to lose a sale.

How is this Macy's even still in business the outside of the store looks atrocious. Once you go…read moreinside and look for any merchandise worthwhile. It just does not exist, absolutely ghetto, and there's no help from anywhere or anyone, clothes are all over the floor. everything is at a disarray. I am absolutely floored how this place even stays open. They have nothing worthwhile purchasing in this store. They carry the worst brand names. The fashion is at least 10 years old and the HomeGoods area and the basement is embarrassing. I think the only good part of this Macy's is the Starbucks and this place is even a mess.

They are so nice here! I have a pair of Ray Bans that shed screws like a husky sheds hair. I've…read morestopped a number of times, they have always fixed them cheerfully. They also refuse payment, just ask for a donation to a charity that gets glasses for underprivileged kids. I was parked away from them today, went into an optical store across and down the street where a young man claimed that they didn't have screws for glasses (sorry I don't buy that BS for a second).

Sometimes you have the extreme good fortune to meet the right person at the exact right moment in…read moreyour life when you need them the most. That is my story with Dr. Philip Meltzer of Spectacles in Great Neck, NY. You might think this is an exaggeration on my part. Read on and judge for yourself. I think you will find yourself agreeing with me. I was not a customer of Dr. Meltzer when I called him. Originally I called him looking for an eyeglass frame that I already owned that cost me $700 when I bought it 6 months ago. I love the frame. Best looking frame I ever purchased. Unfortunately, while pulling a sweatshirt over my head, it got damaged. I returned to the vendor in Manhattan who I bought the frames from and he lead me to believe (against my gut instinct) that the frame was beyond repair and I needed to purchase a new frame even though it is no longer available in the color that I purchased it in. IF I was going to go that route I certainly was not going to buy another frame from a vendor who was highly belligerent to me. Seeking help from another source I used the company's website to locate another vendor of these French frames. I found Spectacles listed as a premium partner and decided I had nothing to lose by trying to see if another vendor carried my frames in any color. At this point I was literally trying to savage my lenses which cost appropriately $2,000. So in essence I was trying to save myself $2,700 that I spent approximately 6 months ago. I spoke with Dr. Meltzer on the phone after I had returned from the dropping off my frames in Manhattan at the original vendor. I bought the frames from him and had my prescription for my lenses filled by a professional I have known for around 25 years. An hour after dropping off my eyeglasses I received a distressing call from the Manhattan vendor basically telling me the only solution was for me to purchase another frame from him for an additional $700 and that I would have to do it at my own risk and that he could not promise that he would not damage my prescription lenses in the process of trying to remove them from the frame. That was totally out of the question. Luckily despite the heavy feeling in my stomach, I went to see Dr. Meltzer today and after examining the frame briefly he began to work on it and literally in less than 2 minutes fixed my beloved frame and saved me $2,700. He then apologized that it took so long. He also reused to accept any payment for his work. I think that this story tells you the kind of person and professional that Dr. Meltzer is. I for one can tell you that when I am in the market for another pair of frames I know exactly where I will be heading. Thank you Dr. Meltzer for being the special kind of person you are and being a true professional. I could not be more thankful for your much needed help.

I've been shopping with the crew at this store for a few years and they never disappoint! After…read moreshopping with their store in Chicago for a number of years, I was very pleased to meet Jim and his whole crew once I relocated to NYC. I have a # of issues with my eyes- other than aging. LOL I checked out other stores in the city since there seems to be an optical shop almost on every corner but was mostly treated like a potential sale at most places. I finally went to the Manhasset store and there was a darker haired woman working there.. I forget her name. She was very helpful and understood my vision challenges and took the time to sit down to prove to me she knew her lenses! FINALLY I met someone who understands my issues! I've been back and have worked with 3 different opticians there, and now I have found my place!

Awful! Customer service and customer satisfaction leave much to be desired. As a regular patron…read moreof the Americana, Manhasset, I made the mistake of choosing Morgenthal Frederics "MF", one of the boutiques at the shopping center, to make the lenses for my vintage Cartier sunglasses. After waiting several weeks for my sunglasses to be ready, I picked them up. When I first saw the completed frames I was unsure if I liked the lenses that "MF" made for them. Once home I realized that I detested the lens color and and degree of tint. So, earlier today, four days after I picked up my frames, I sent my husband to the boutique to see what can be done regarding my dissatisfaction with the finished product. After my husband explained all of the reasons for my dissatisfaction, the sales representative, a dark haired woman wearing black eyeglass frames, basically said "screw you," albeit in a very polite, Manhasset, way. Specifically, it was explained that if I wasn't happy, my only recourse was to start from scratch and pay the full price for another pair of lenses. That, although I wasn't happy with my purchase, MF would do nothing except offer a slight discount on the next pair of lenses. Is this what we pay a premium price, for a premium service for? I think not!!!

Update 12/28/19 - most importantly service is consistent. People are really nice, visit was simple,…read moreand I always find glasses I like. Today was now my third visit and each eye doctor visit and glass purchase has been pleasant. And also bought a groupon which is a good deal. My vision insurance only takes contacts or glasses so this deal helps me out when I need both on some years. Original review: Fast simple and easy. Really nice people. Bought a groupon to check out to place. Knowing it was it Roslyn I was expecting snooty people but actually they exceeded my expectation and was extremely nice. Also I bought eyeglasses on Saturday and they were done by Monday. Super fast! I would def recommend this place.

Highly recommend. Very professional and friendly staff. Wonderful selection of eyewear and the…read moreservice is prompt. Wouldn't go anywhere else!

Visual Eyes has the most beautiful selection of designer glasses and my eye exams with Dr. Diane…read moreSolasz are excellent. She spends a great deal of time examining my and my families eyes and expertly fits our glasses and contact lenses. She even diagnosed my daughter with a vision problem that was negatively impacting her reading ability that was not picked up by a former optomologist! The opticians are top notch and are always able to help with adjustments and selecting the most trendy fashionable frames. I would highly recommend Dr. Solasz and the staff of Visual Eyes for any and all eye care needs.

I have been buying my glasses at Visual Eyes for 15 years. They have frames you won't find in other…read morestores. All of the people I have worked with have been helpful (and honest) when trying to decide which frame looks best. If you're looking for something traditional or with a high fashion edge, you'll find it at Visual Eyes!

My go to for skate and surf needs. Awesome service. Bill is super knowledgeable and very helpful…read morewith boards.

Visiting NYC for a bit and happened upon this quaint little shop in Manhasset. The store display…read morewas so tastefully arranged that I just had to take a peek inside. You can tell their selection is well arranged and carefully curated. Walked away with a lovely dove grey Patagonia vest ready to face the chill.