Previously had a good experience but that changed when they decided to close for a week without any…read moreprior notice to patients waiting for glasses or needing help. They have a pair of my glasses (frames that I provided) and they're not returning calls or opening the doors. Additionally, a pair I picked up last week were made wrong and I haven't been able to get the issue addressed. This issue cost me a lot of money because I had to go to a new provider and get my glasses made there until this operation reopens their doors. It would be one thing if patients were notified in advance and still chose to do business with them but that's not the case. I will never do business with this establishment based on their disregard for patients and terrible customer service.

I am a patient here and just recently had my annual appointment and was given trial contacts and…read moretold to call to order. Well I called on Saturday and today but apparently they are closed this week with absolutely ZERO warning to patients or communication. I am out of contacts and need them for a vacation and Bocaview staff is nowhere to be found with no prior warning. Will start looking for an alternative office moving forward. I find it hilarious that I called 3 times and left a message with the call center for a callback to atleast provide me with my prescription so I can order my contacts elsewhere and still no reply. Yet the business has the time to respond on my Google review instead of actually helping me. What a joke.

Visual Eyes recently reopened after engaging in a total renovation and expansion of its flagship…read morestore in Mizner Park, where they have been since 1987. The new look is stunning. They have used 3 basic colors - white, white, and white. And the look is clean modern and allows all the frames on display to pop! See pics. And now to a point which a few reviewers on Yelp and Google mentioned. And it has to do with attitude of the staff. From my own observation it appears that some sales representatives (they may have a fancy name but let's be honest, their primary role is to close sales of frames and lens) may be a bit ATTITUDINAL. So it's critical that you connect with a person that is a good fit for you. I was fortunate to connect with DAVID COSTA, and after several visits to the store and discussions on the phone, I am appreciative that we connected. David is a consummate professional. He knows the technical aspects of fitting someone for lens, and exudes confidence when he "marks" lens for the proper placement on your eyes/ face. Most importantly, his attitude was a great fit for me. He appreciated my unique sense of humor. Followed my endless chatter. And he was calm, patient and willing to spend as much time as needed to show me and my husband dozens of frames, respectfully. He is well spoken, clearly well educated, and a sharp dresser, without overdoing it. His vibe allowed us to select new frames and lens for each of us, replacement new lens in a pair of sunglasses, and new lens in my existing frame. A healthy sale, at least by my budget. The depth and quality of the frames is impressive. Many foreign designed and manufactured. A treat to look through them. So if you're looking for high quality merchandise and extraordinary service, come here and ask for DAVID COSTA.

Let me start by saying that I love the sales associates here - especially Patricia. She was…read moreincredibly kind, patient and helpful in helping me find a new pair of glasses. I also had a good experience with Giselle, the doctor, for my exam. My qualms are solely with the front desk staff. Specifically a heavier set brunette woman who sits at the computer closest to the wall. She can't even be bothered to look up from her computer screen to greet or speak with incoming customers - even when they direct questions to her. She is exceptionally rude and quite frankly, if I didn't have such a great experience with Patricia and Giselle, I'd never come back. This is a luxury eyewear store so I expected to be treated as such. Especially since I dropped over $840 on a pair of glasses here, after insurance. I work in the customer service industry and have for the last 13 years and as a manager, I'd want to address this behavior immediately so that it doesn't deter business. It takes very little to look up from a computer to greet and make eye contact with paying customers who are needing support. Knowing that Visual Eyes has another location in Delray, I may consider going there to see if the front desk staff has basic customer service skills before I find a new optometrist.

I had such a wonderful experience at Eye Catchers Optique! Jeff was incredibly kind and welcoming,…read moreand Jamie was amazing at helping me find the perfect pair of glasses. She picked a frame I never would have chosen for myself, and I absolutely love them. Her eye for style is incredible. Dr. Joann Pham was also fantastic -- very thorough, patient, and genuinely kind during my exam. I struggled quite a bit learning how to put my contacts in (it honestly took dozens of tries), and she was so patient, encouraging, and understanding the entire time. She never made me feel rushed or embarrassed, which I really appreciated. The whole experience felt personal and unrushed, which is rare these days. Another huge bonus: they were able to put my prescription into my glasses in under 20 minutes, which honestly blew me away. They also gave me a 10 day free trial to try with my contacts. If you want expert help, beautiful frames, and truly personalized service, this is the place to go in Boca. Highly recommend!!!

I've been coming here for years and they are consistently kind helpful and do a great job. Even…read morerepairs for sunglasses and new polarized lenses! So grateful bc I love my glasses and when you find a good frame you found a good thing that is hard to replace, so just replace the lenses

Friendly service and an excellent place to grab some beach souvenirs. Also a great place to go if…read moreyou forgot any beach essentials on your visit. There's a cute coffee shop connected to the store as well where I grabbed a Deerfield Beach iced latte. Easily the prettiest latte I've ever seen.

This is a wonderful family owned store. They have a well curated surf and skate shop with…read moreeverything you could want, while vacationing at the beach. Service is great and friendly and all employees are helpful. Prices are in line for the value of the commodity they are selling. Great store! They also have a coffee shop located in front.

These guys are great. They are easy to get to with plenty of parking and have a vast selection of…read moreframes of all types. All the staff are friendly and you can shop with no pressure. I have purchased several pairs of glasses from them and each time they were helpful and professional helping me select and choose a nice frame. They also have a doctor of optometry in the store should you need that. All in all, a good place for glasses.

I spent over $500 at Elios Optical's Flagler location on an eye exam, designer frames, and lenses…read more When I called with a simple question about my PD measurement, I was met with attitude, disrespect, and absolutely no effort to provide a solution. The person I spoke with, who appeared to be the doctor, repeatedly raised his voice, spoke over me, and would not allow me to explain my concern. Consider taking your money somewhere that values its customers and treats them with respect. Based on my experience, once the sale was made, customer service was no longer a priority.

went to replace my damaged sunglasses using the insurance I purchased, and it turned into a…read morenightmare. The employee who sold me the insurance originally put it on the wrong pair. I bought Burberry sunglasses and agreed to the insurance because they were expensive. While finishing the purchase, he suggested a second pair for my girlfriend at a discount, so I bought Ray-Bans for her but declined insurance on those. Because of his mistake, they had to void the entire transaction to move the insurance to the correct pair. A manager came, voided it, and left. Then the new transaction wouldn't process due to a $1.28 sales tax difference, which I agreed to pay. After that, they tried charging a $59 deductible even though the warranty clearly stated $19.99. After a long argument and another employee getting involved, I paid extra just to leave. Terrible experience. I won't return to Sunglass Hut

The last thing I expected when I walked in was to do more work than the employee…read more The first time i visited the store I wanted to get a screw tightened in my Sunglasses that i previously purchased from them. They did not have the screw and asked me to call the manufacturer to have the screwes shipped to me. Fast forward 3 weeks. I return to the store screws in hand for the manager to install. She refused to because the store policy is that if there is a new customer in the store possibly willing to purchase sometehing, the old customers that do not want to spend any more money come second. So I wanted for over an hour for 5 customers to come and go and buy nothing before the manager put the missing screw into my glasses. In all, I think ill pass on ever coming here again

Horrible customer service. They don't know what they're doing in terms of delivering a good service…read moreto customers. I was told my sunglasses would be able to be replaced with subscription lenses, of course that's not the case, they never gave me a refund until I called them out on it claiming "they can't give a refund without a physical card present" .... But then ended up giving me a refund 10 mins later when i was going to dispute the charges with my credit card. Absolute garbage. They keep making comments without spending a minute of effort to find out facts. You'd think they'd apologize or offer a discount for their errors, nothing.

Not crazy about them over priced. Walk out the door they…read moredon't want to know you if you have a problem !!! Donna L

Such a nice place and good service! julien talkes good care…read moreof his customers, listens to their needs and always with a smile. The place to go for unique glasses!

Great selection of glasses, and good customer service. I get compliments all the time. Thank you…read moreagain.

Giulia is probably hands down one of the best sales associates i've seen in retail. She not only…read moreATE DOWN on showing me ALL the sunglasses they had (huge selection btw), she showed me what it really meant to wear sunglasses again. She brought out my best inner self. The quality and value the sunglasses hold in this store is undeniably the best in all of promenade and surrounding areas. The glasses she helped me picked out are such good quality, Mr. Ray Ban himself should be proud. 12/10 experience.

I wish I remembered the girls name. Cute helpful and was willing to let me try everything. I bought…read moretwo pairs. Ty

Had a great experience at Seaview Optical . The staff is amazing …read more Chris Childress the manager and Miguel Cardenas were excellent in assisting me in selecting the perfect pair of eyeglasses. They have the patience of a saint . I cant forget Savage he was a big part in the selection process. I highly recommend Seaview Optical for all your eyeglass needs , you wont be disappointed .

I paid $125. for an eye examination. I was told Medicare does not pay any part of the exam. I just…read morereceived a statement that they collected $190. from Medicare and want me to pay $10.00 additional. I would never have had the exam for $315. (it was an eye exam for prescripton glasses) It was a scam. Could get no satisfaction when I called the office.