I walked in with a new doctor's prescription and 4 pairs of glasses today , prepared to change the…read morelenses on all. The first question the gal asked was do I have insurance. I said no and asked what the average pair of lenses would cost and showed her my script. She did not even look at it and dismissed me saying lenses started at $610, just for lenses. I had the frames. Never even looked to see these were single lenses , not progressives, not bifocals , nothing. I was blown away and obviously made no purchase at DiNapoli.

I sat on my Ray Bans and severely bent the frame and a lens popped out. I walked into Di Napoli and…read moregave them to the receptionist. After only 5 minutes, the optometrist took them in the back with a warning that he might not be able to fix them. He came right back out with my glasses looking just like new. He evened them out so they fit better than before I broke them. No charge at all and he and the receptionist were both very friendly. I would have happily paid $15 but they insisted on nothing. Great little office!!

Face it, folks, if you wear glasses, it's part of your entire face! It's not a shirt, or a T-shirt,…read moreit's something you're identified with. It's worth the time and money to buy a pair of glasses that 1-you will like 2- are comfortable 3-will be attractive/enhance your features. Don't trust a shelp who just wants to be done with the job, this place has been doing this for years....and my 3rd time there, I've not been disappointed. If you need a 2nd opinion, bring the person with you.

These are not good folks! The owner would not let me take a photo of myself with glasses I was…read moreconsidering since as I cannot see well with my glasses off. Also wanted another opinion and was not allowed to send a photo of myself to my daughter. Not allowed to look or write down the glasses I liked. I was treated like a common thief. I endured this disrespect because they have a decent selection of eyeglasses. Eyedentity Eyewear blew an $800 sale. What are these people hiding? Their prices are ridiculous! The owner pretentious and insulting. My very worst experience looking for eyeglasses.

I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

They are exceptional and heard many good things about the care and attention to detail offered.read more

HORRIBLE EXPERIENCE. Go to another eye doctor. I waited 5 weeks for the appointment, but when I…read morearrived it wasn't in the system (that day or any day), even though all my background information was correct. So clearly someone forgot to hit the save button when we scheduled the exam. This appointment was an hour drive in heavy rain. While I waited for the receptionist to continue starring at her computer, I got to read the many printed notices to patients that were taped around the office. These notices were obnoxious to say the least. Including a large note saying that if you dared to be cranky they would add a $50 fee to your bill as a fine for bad behavior. When I pointed out that this seemed less than professional I was told in a terse tone of voice that it was joke, that most people "got it", and "... if you had to deal with the people that I have to deal with all day long then you would get it too." This complete lack of professionalism might be okay in a dive bar, but I find it unacceptable in a medical environment where the office is interacting with patients. This is an office that deserves a zero rating.

Nice frames. I have been a customer in the past and I was very pleased with my purchase. Staff was…read morenice.

I am so happy with Dr Maureen Sienko and all the staff at this office. Relaxed, friendly, patient…read morestaff - such a good vibe to this branch of Di Napoli! I felt listened to and seen. And this is not the usual for any middle aged woman dealing with the medical industry. It turns out I have cataracts to deal with and they were awesome at explaining what would be done and made a referral for me to a cataract doctor.

My wife and I spent several hundred dollars on glasses in 2023. I stopped by the store with my…read morereading glasses because the coating is peeling off. I was told by the receptionist that there was nothing they could do for me. I would not recommend doing business with these people, eyesight is far to precious.

Everyone at Dinapoli Opticians is fantastic! The service is second to none. I go to get my glasses…read moreadjusted frequently, and they've never NOT fixed them politely, professionally, and patiently. I've also ordered glasses there, and everything went smoothly. I can't recommend them highly enough!

I made an appointment to get my eyes checked and if necessary some new glasses. I arrived at the…read morestore on time, the door was locked, but promptly opened where the young lady asked my name and took my temperature. I filled out a few standard questionnaires and the Doctor took me into the room. It took a while because he was extremely thorough with the examination. He suggested a correction for my glasses, then had me put my old glasses on and put 2 lenses on top and told me that was the correction I needed. He was right on, things got perfectly clear with the lens correction. I was so excited to order new glasses. I was then moved back out front where the frames were and picked out what I wanted, paid the Bill and left. I received a call from them about 3 weeks later with an apology for taking so long, there was a problem getting the new frames to the lab. I went in the store to pick them up, the lady spent a lot of time adjusting the frames and they fit perfectly. I can now see really good through them. I will add that they were very Covid conscious and cleaned anything that I came in contact with. I highly recommend them for your eyeglass needs.

Troy Vision isn't the same as it used to be. The office staff tend to be rude and immature. There…read moreis no sense of care or privacy. I've been present on two occasions when staff argued or should I say noticeably raised their voice to get their point across and yes, the entire waiting room just watched as they berated someone. There seems to be a discriminatory undertone to this place. I understand the location of this place may be ideal but if you're able to, save yourself the headache and go somewhere else!

Amazing staff !!!! Highly recommend. Can't believe the difference in my sight because of them.Thank…read moreyou so much!!!!

There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.