Very poor return policy and customer service. I would rather buy directly from the manufacturer…read morewith a better customer service and return policy.

My 5 year-old Ray Ban lens had become scratched. I went to this Sunglass Hut and Nicholas, an…read moreemployee of Sunglass Hut advised me how to order new lens when I could not find a replacement pair of glasses that I liked as much as what I already owned. He told me when the new lens arrive to bring them to him and he would replace them into my RayBan frames - free of charge. I returned with the new lens in about 3 weeks and he remembered me and immediately went to work to pop out the old lens and install the new ones. He also took his time to 'tune-up' the frames and now these Ray Bans looks and function like new. Nicholas is friendly, professional and and very knowledgeable. I highly recommend this Sunglass Hut.

I won't be returning ever again. The complete child at the front desk does not have a single clue…read morehow to deal with 1-800 contacts. 1-800 contacts has them down as an uncooperative eye care center for a reason. The first time I ordered my contacts they messed up the prescription (sheehy) and the person at the front desk refused to do anything about it until I had to pester him for almost a full week. I thought I finally found a place I could call Home for my eye care and unfortunately, this is not the place.. completely and utterly unprofessional front desk administration and I will never tell a soul to go here.

Frequented this place for years when Iived in y. They were the best in every way…read more Never had an issue and always ready when promised. I miss their kind and professional service.

A great all around experience! Very knowledgeable staff, right on schedule as far as my…read moreappointment, and I felt that all of my questions were answered...I would definitely recommend Dr. Gutmaker and his staff! I'm very happy I chose this location! Thank you!

Not much to "see" around here. That's right! This store doesn't even allow you to enter and look at…read moreframes unless you have an appt. Not one customer in the store but a security guard and a worker playing on her computer. Not even an "I'm sorry" just "make an appt, bye!" You, Lens Crafters, lost yourself a customer. And I bet a lot of others w that rule and bad customer service.

I love love Stuyvesant plaza. For one, there are great food options and many I haven't even tried…read moreyet. It's hard to do, when you're stuck on your go to's. I cannot go to any other breakfast place but Uncommon Grounds as it is by far one of my favorites haha. I also always want Simone's Kitchen for a healthy fresh option. You've just got to try it cause it's such a great food choice. Lastly, I cannot do without Starbucks as you know that I am truly a creature of habit! I also love my athletic wear so I always go to Athleta as well as home shops Pottery Barn and Sur La Table. There are just so many fantastic shops and eateries all located within one area with a great big parking lot. What more could I ask for?

Great plaza! I come here all the time for quick errands, Starbucks, food and grocery. There's a lot…read moreof room to park. Excellent shopping. Review: 5

I should have looked at the Yelp Reviews and not google. This is more accurate. They charged me 3…read moretimes and ultimate had to cancel the order because the store messed the order up so badly that the glasses would not have come. Customer service told me canceling would be the easiest solution because my insurance was "never charged". That was incorrect. Warby submitted the insurance claim in a way that can't be corrected and will take at least 2 months to work out. Not only that but the email they provided for customer service does not respond. Infuriating saga that continues. Don't go here. It's cheap but now I know why. They are awful and the customer service is nonexistent.

I'm really happy to have a physical location about a half hour from where I live. I believe the…read moreclosest was in Connecticut, so I was only able to do mailorder before. I like seeing the frames and I like being able to ask for advice in-person. Parking was good at Stuyvesant Plaza; I was able park nearby. My newest vision script was in-hand. I entered the store, found an employee, expressed two issues that I hoped to conquer with new frames, got her spot on and speedy advice, had my pupils measured, and paid. It took only 10 to 15 minutes for everything. The new glasses are coming directly to my home. I can go back to the store if I need a frame adjustment. I'm happy with their products, this new location, and the in-person service I received. I also don't mind saving 2/3 of the cost that the local optician would have charged. This order will be my 4th pair from Warby Parker so I'm clearly a happy customer.

The staff is wonderful. They do a good job of seeing at your appointment time…read more If you aren't sure about the sometimes confusing and mundane details of your vision insurance that information is provided. The eye exam is relatively quick. Dr. Perreault takes her time making sure that "1 or 2 lens" is the clearer picture. The frame selection is decent sized and you can stay as long as needed when browsing. They will adjust your pair when it arrives and give you a new case and lens cleaner. Lastly, the office offers discounts on prescription sunglasses and contact packages. Saturday hours are available by appointment.

LOVE this office! Dr. Perrault is so professional and wonderful and the front office staff are very…read moresweet as well. I don't have eye coverage for insurance either and the prices are very reasonable. Won't go anywhere else!