Went to Lynnfield MA store. fit sunglasses. Chanel the sales assistant was wonderful. took me…read morethrough many different pairs with patience and honest options. she was amazing!!'

We had a bizarre and extremely unpleasant shopping experience here leading to this very long,…read moredetailed review. The short version is they refused to accept insurance even though they are in-network -- AFTER they confirmed our coverage, AFTER they pulled authorizations, AFTER we shopped, AFTER they rang us up with the insurance deduction. Very rude about it as well. My insurance company tried to intervene without success & Lunette never even responded after I filled out their own online customer service form. I will never return to this shop and I hope that no one else has such an awful experience at this chain. Lunette got me in the door as an in network VSP provider. But, I am not paying cash for something that I know, Lunette knows, and the insurance company knows is covered. If you don't like the contract reimbursement rate, please don't sign on to become an in-network VSP provider. Don't pretend that you can't take my insurance to get cash instead. Shame on Lunette. Full details ... I went in to look for sunglasses for my husband & daughter who do not need prescription glasses. Lunette is in network for VSP insurance & we have coverage which allows us to use our frame allowance for nonprescription blue light glasses or non prescription sunglasses (it's called LightCare and it's part of our regular VSP policy). A woman with glasses and short white blond hair (later found out named Jennifer) took my husband's and daughter's info from me and looked up our VSP insurance coverage on Lunette's computer system. She confirmed each of their benefit for non prescription sunglasses under our plan, as expected. I then called my husband & daughter to come join me from a nearby store to try on some pairs. They both shopped for about 15-20 minutes, picked out their sunglasses and left so I could pay and they could shop elsewhere. Jennifer seemed frosty to us while they shopped -- flat, no smiling -- but I didn't take this personally because anyone can have an off day. After they left, Jennifer once again confirmed that our selections were within our coverage and then she rang me up, deducting our insurance. I went to hand her my card to pay but asked about the balance -- it was slightly higher than expected. My questioning seemed to annoy her as it had to do with the taxes, co-pay, etc but said she needed to call her manager to find out. AND she said ... I don't even think we can take this insurance anyway. What? Yes, please call your manager because I'm certain this is covered and I'll call VSP. Jennifer went in the back, came out shortly and said my manager said we can't take your insurance! No apology. She was just rude, like she did not care at all that she wasted our time and would not take the insurance. In fact, she seemed smugly satisfied. I was in shock. AFTER confirming the coverage? AFTER ringing us up? AFTER pulling authorizations? AFTER actually deducting the insurance? I did not know what to say. They wanted me to pay fully out of pocket for something that was covered by my insurance?! No thank you. I was very confused and upset and just left the store. Meanwhile, I got through on my call to VSP. Heidi F. at VSP confirmed our coverage for these sunglass purchases ($200 allowance + 20% for anything additional) AND could see that Lunette had open authorizations. Heidi at VSP stepped in and called the store directly thinking it was just a simple mistake of not understanding how to complete the transaction. Nope -- not a mistake. She spoke to Jennifer, who did not budge. Heidi's hands were tied and she said we should absolutely shop elsewhere and use the insurance. She closed the Lunette authorizations and opened a VSP grievance. Again, shame on Lunette. So sketchy, dishonest, and under-handed. (Fortunately for us, after the Lunette debacle we ended up at Market Square Optical in Newburyport. It was a breath of fresh air. Adorable shop with a great selection of frames. We purchased the same 2 pairs of sunglasses and they happily accepted our insurance, nicely explaining the small out of pocket balance. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. Thank you Market Square Optical for saving the day, for valuing your customers and providing a lovely shopping experience.)

Susan was SO helpful and kind during my visit. She was great to work with. My contacts & glasses…read morealso came in so quickly (within the week).

I feel compelled to share my experience to warn others…read more I purchased two pairs of Ray-Ban sunglasses from this location on April 16 -- one regular pair and one pair of Meta sunglasses. When I returned just two days later to return one pair, the store manager, Suzanne, flat-out refused. First she said they don't accept returns on "floor samples," then changed her reasoning to "non-prescription glasses." When I asked to see the return policy, she wouldn't show it to me and simply said she was the associate in charge and wouldn't allow it. Even more disturbing, when the associate who sold me the sunglasses (Jameel) appeared confused by her response, she publicly scolded him and accused us of some kind of collusion -- right in front of me. It was awkward, unprofessional, and completely inappropriate. Despite the receipt and ForEyes' website clearly stating a 100% Satisfaction Guarantee and allowing returns within 30 days, Suzanne refused to honor it. I had to make multiple calls to customer service over several weeks before I was finally able to speak with a regional manager, who had to personally step in and get the store to issue my refund -- over a month after the original purchase. I did eventually get my money back, but it should not have taken that level of persistence. This store's manager was dismissive, rude, and out of line. I will not be returning, and I recommend others shop elsewhere or online to avoid similar treatment.

I'm extremely disappointed with my recent experience here. My girlfriend's contact lens…read moreprescription was done incorrectly the first time, which required her to return the contacts and redo the exam. That alone was frustrating and time-consuming. After repeating the exam, they provided trial contacts again. The first time, we didn't realize the trial lenses were off, but this time everything appeared to be correct. However, when we called to place the new order, we were told we had to pay again -- even though we had already returned the incorrect contacts. They claimed they never received the returned contacts and refused to take any accountability. As a result, we were out several hundred dollars. This feels completely unfair and unprofessional. What makes this even more disappointing is that I've been a frequent customer and have recommended this office to friends. Unfortunately, after this experience, we will not be returning.

Not good if you are new to contacts. I paid for a contact lens fit and follow-up. They made me feel…read morelike I was bothering them when I told them my vision was blurry with some of the lenses. They were reluctant to give me replacement lenses when some of my trials had torn. And I was ultimately told that they could not keep giving me free trials. As if I am gaining anything by dealing with blurry vision and having to call them every week for a different lens. My last trial I was only given a single day of trial lenses and told that was all they would give me. Despite the fact they are professional and generally polite, the staff seems to be pretty insensitive to the clients' needs. A prescription is needed to try different brands of contacts, it is not like I can just buy any brand that I want. This place is fine for eye exams but keep in mind the goal is obviously for you to make an eyewear purchase, so do yourself a favor and don't go here. When the eye exam is over they could give a shit about if you can actually see or not. It also seemed like they were hyping up a certain manufacturer's brand of contacts being on sale, despite me telling them that they were extremely uncomfortable on my eye. I only go here because they are in-network with my eye insurance, but after this experience I will not be going back.

I'm a long time customer of Warby Parker. I appreciate their helpful staff and (typically)…read morereasonable prices for a product that is dominated by a small number of corporations that routinely rip us off. NOT THIS TIME. Not being a habitual purchaser of sunglasses, I had no idea - AND NOBODY IN THE STORE PROVIDED THIS INFORMATOIN - that a simple pair of Rx sunglasses would cost OVER $300. Had I been the one wielding the credit card, I would have said NO. But I wasn't... WP - you've pretty much lost me after this one.

I had a truly wonderful experience at the Warby Parker in Lynnfield at MarketStreet. Dr. Chiang was…read moreespecially attentive and genuinely cared about my needs. He took the time to explain what he was looking for in my eye exam, especially as someone with Type 1 diabetes, and broke everything down in a way that was easy to understand for someone who isn't very science-savvy. His thoroughness and communication made the appointment incredibly reassuring. Kerry Ellen was also an outstanding representative of the company. She provided fantastic customer service, offered knowledgeable and professional guidance in helping me choose the right glasses, and was consistently attentive throughout the process. On top of that, as a Type 1 diabetic, I began experiencing low blood sugar while in the store, and she thoughtfully brought me fruit snacks to help bring it back up. That level of kindness and going above and beyond the call of duty was exceptional. Overall, this location delivers top-tier care and service. I couldn't recommend them more highly.

The best prices and the employees are well trained on all aspects of fitting glasses. You save a…read moreton of money and great quality

Kyle deserves 10 stars. Typically when I go to pick up contacts at Costco I'm greeted by a woman…read morewho will ask the reason for my visit. When I tell her I'm there to pick up contacts she'll tell me she can't help me, step away and stand in the kiosk not assisting other customers, while Kyle runs around frantically taking care of ALL of the customers. Please promote Kyle or at least give him a raise! That said... I had the unfortunate experience of speaking with Deanne tonight. I wanted to order a 6 month supply of my contacts. My prescription - which hasn't changed over the past couple of years - is due to expire this month. As all contact lens wearers know, your prescription is good for one year, however my insurance (BCBS) just this year changed their benefit to only allow eye exams once every year and a half. I am a teacher and sadly cannot afford to cover the costs of an eye exam and contact fitting fee out of my own pocket. Since my eyes have been stable, my optometrist's office advised me to order contacts in advance to carry me through the additional 6 months. At first Deanne refused to place my order. Once I explained my situation to Deanne she begrudgingly asked for my card number. I typically order a 3 month supply so i asked her to confirm it woukd be a 6 month. She very condescendingly told me how many contacts would be in each box and said "so yes it will be 6 months." Then, as I began to give her my card number, she rudely interrupted me telling me it wasn't a Visa (it is). Exhausted, I asked if I could just come in with cash. I asked for her name and she proudly told me it was Deanne, and that she was the manager. I'll now be trying to find another discount provider for my contacts. Perhaps BJs has better customer service.

Made an appointment with my wife for am because I was working later. Get there, wife goes in after…read moredoctor is late, waiting another family comes in. The next thing I know, they're going into the doctor while I wait longer. what ever happened to good customer service? I left after telling them what I thought of their idea of service. Ya, they finished with my wife early why an hour between appointments? For walk-ins? While the other person waiting with his wife waits? Finish us both and then move on. Did I have to make an appointment? My wife was embarrassed by me, but oh well, what ever happened to common sense? And good customer service? I'd never go back there or even mention them to someone. Place is a joke! Less than one star doesn't exist, or I'd pick it.

So had made appointment for eye exam, and waited a month, come in today, NO APPOINTMENT FOR ME!…read moreI'm so sick of online appointment crap! Wasted my morning, and got no eye exam WTF?? FINE, I DON'T NEED TO SEE YOUR SORRY ASS. NEXT...

I love Jin. He was professional and really helped me with my purchase alot. The only sad thing…read moreabout Bj's glasses, they dont have enough variety of frames, i think because that they have limited space. Once you purchase your glasses and lense there, they are willing to adjust them for us years after. My glasses from LensCraft don't fit right and he fix it for me. Not to mention most my glasses was from there.

Replacing lens with out buying glasses all the time. In the long run Boston vision and lens…read morecrafters is a better deal. I'm done buying there

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.