I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge location. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door. read more

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews for Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport ! read more

I took my glasses in for an adjustment. The new owners told me they could not guarantee that they would not break my glasses and told me I would need to pay $100 should they break them. I explained that I had purchased the glasses from them less than a year before. I was told they have no way of knowing whether or not I was telling the truth. Their records are incomplete. I adjusted the glasses myself. They insulted my integrity and demonstrated their incompetence. read more

Market square optical has great customer service. I would definitely recommend to everyone I know.

A million stars! Market Square Optical was like a breath of fresh air. Adorable shop with a great selection of designer frames right in downtown Newburyport. Shopping was fun with Sarah's help. Great selection and she said they can order anything that I don't see displayed. I purchased 2 pairs of sunglasses and could not be more pleased. They prove that an upscale eyewear boutique can also be friendly and professional, and treat customers with respect and kindness. They are even in network for our VSP insurance! Thank you Sarah (and Ray) for valuing your customers and providing a truly exceptional shopping experience. I ended up at Market Square Optical after having a terrible experience at Lunette Optic at MarketStreet in Lynnfield. I definitely should have come here first instead -- what was I thinking? read more

The people were very nice, but the model they use for eye exams relies on a doctor in another state signing in remotely to oversee the rest of the exam after the technicians have taken pictures, etc. Besides the glitchy nature of the remote technology, which made the exam take an hour, If you are trying to get an eye exam for a driver's license, then this remote doctor needs to be sent a scan of your filled-out form, sign it digitally and send it back 48 hours later - However, for me it was more than 5 days later! This was a disaster. I had only 3 weeks to renew my license by mail and this used up one of the weeks. I had chosen them specifically because I could get scheduled right away; no one told me that it was not really same day. If I had known, I could easily have chosen a quicker exam somewhere else. However, once they wrote on the one official form sent to me by mail, I couldn't even go elsewhere to get it done. read more

Yasmine and Andrea are the best! I had a problem with a new pair of glasses and they found a beautiful replacement pair and exchanged them. Both women have a great sense of style. Awesome service! read more

I received outstanding service today. I took 2 pair of glasses that were more than 5 years old for adjustments. Though she was very busy, the woman who greeted me had them corrected and took the time to explain some ways I can maintain them, better. Very courteous and professional after sale service. Many thanks LGammon read more

Awesome service. Made a stressful situation vanish. My husband broke his glasses as we were out of town. We we're leaving for UK in 2 days and our daughter is getting married in 7 days over there. We walked in on a wing and a prayer desperately hoping something could be done. They saved us, took the glasses, found a new frame to fit his lenses perfectly, swapped them out and sent us on our way. They did not gouge us, they did not want anything extra. Just had to pay for a reasonable, nice new frame which he likes better. Thank you from the bottom of our hearts. read more

Went in for a quick frame fix. Exceptional service and friendly people. Great selection of frames and accessories. Will check them out for my next pair of glasses. read more

I am so impressed with the optical shoppe! The staff are very patient and professional. The shoppe is being updated and will be beautiful! The location is convenient. I had a great experience and highly recommend their services. read more

Market Square Optical is the premier optical shop to visit for quality and affordable glasses or lens. There is no other place like it for quality and superior service even after purchasing glasses. I have been a long time customer of this store and will continue as long as they are in business. I have driven hours to get to the store to have my lens replaced, new frames purchased, or simply have my frames adjusted. Tom Collins, the owner, cares about you as the customer. He takes the time to listen and help in every way possible so that you have a wonderful experience at every visit. You can't find the service and care that Tom presents from any of the other local optical shops. It doesn't matter the cost of the glasses or lens, Tom is there for every customer or potential customer. I highly recommend you visiting the shop, whether to browse, get your glasses adjusted, or to purchase new glasses. Market Square Optical has competitive prices, many of the top major brands, but certainly affordable prices for all. Bring your insurance information also so you can apply your insurance discount. read more

I needed progressive transition Uv coated lenses. I had a price from an online company I had used before. I picked out a frame similar to the online frame and asked for a quote. 5 minutes later I had a price slightly less than online price with a delivery time in half the time. Glasses available a day early, fitted perfectly. No hard sells just professional service with competitive price. read more

Been relying on Tom's eyewear expertise since the 1990's - amazing support and the eyeglass options, his sense of style, is superb!

I drive an hour to get my glasses here. Crazy? Yes. Worth it? Yes. The owner is a guy named Tom Collins (for real) and he has never steered me wrong. I walk in, I tell him I want a change - something funky - he immediately picks me out frames. Voila - they are amazing. Every time. I get so many compliments on my frames that I would never have picked out for myself. And, if you don't love them after a couple of weeks...bring 'em back - no problem. Go see Tom. But not when I'm there - I need his full attention. read more

I was a sophomore in high school when it happened. Despite having a seat in the front row of the classroom I had to squint to see the chalkboard. After two weeks of watching me strain my eyes to see 6 feet in front of me, my algebra teacher asked me if I needed glasses. I knew I did but I was just putting off the inevitable so, within a couple of days, I had an eye exam and a visit scheduled with Tom Collins at Market Square Optical. This was over 20 years ago and he had just taken over the business but he made an awkward 15 year old feel comfortable about what was an otherwise dreadful event in his life-- getting his first pair of glasses. There are a few things that separate Tom and Market Square Optical apart from any other optical shoppe. First, he cares. Every few years I have gone in with the goal of finding something cool and stylish that doesn't look like I'm trying too hard to be cool and stylish. I have almost always failed at finding a frame that meets these criteria. While Tom is in his workshop carving out lenses or performing a complimentary repair, I will try on 6,7,8 different styles that just miss. Then, just as I'm at a point of peak frustration, he strolls out whilst wiping the lenses of a pair hidden by that same cloth. "Here. Try these", he'll say as he places the frames on my face. Perfect! They fit my face as if they were custom made for me, the color goes well with my skin tone (hey, this stuff matters and you're lying to yourself if you say otherwise) and they look and feel fantastic-- in fact, cool and stylish as hoped for. Second, he carries the best of the best. Maui Jim, Oakley, Oliver Peoples, Prada, Bolle, Lindberg, to name a few. Third, his prices are amazing. Compared to Pearle Vision, For Eyes, any place in the mall, the guy up the street, etc., he blows them away. I don't know why. Maybe it's because he doesn't have franchise fees or an exorbitant rent to build into the prices but I know people who have paid over 200 dollars more than I for an inferior pair of glasses. I moved to San Francisco a few years back and have searched for a West Coast Tom Collins to no avail. This guy is truly one-of-a-kind and I will absolutely be taking a trip to Market Square Optical then next time I go back East. read more

We've been a customer for perhaps 16 years. Great selection, great service, great quality. Probably one of the best eyeglass shops in Boston area as a whole. read more

I just got a new set of frames and prescription sunglasses from this shop. The experience was top notch from start to finish. The gentleman who helped me (based on the previous review, I'm assuming he's Tom) was very helpful but didn't hover or pressure. He occasionally would just come over, maybe bring a set of frames with him based on the style I had been looking at, give some input here and there but give me breathing room and let me take my time. He was also very good at juggling multiple customers as well. The selection also was great. I'm very bad at choosing new "looks" and despite this I was able to find 3-4 different frames that all were viable for what I was looking for. I'd *highly* recommend this shop and I most certainly will be coming back! read more

+: great customer service, WIDE up to date and high end brand name frames without having to drive into boston! Btw: GREAt quality of lens!!! So cleans/wipes without smudging or leaving behind fingerprints... -: because of wide variety, inside can feel cramped/crowded even with just 3-4 customers!!!! read more

Have been going here for more than 10 years. Always the best selection for glasses but more importantly if anything goes wrong or you need an adjustment- just walk in and they will take care of it on the spot read more

I hardly ever write reviews, but Tom at Market Square Optical is a local treasure. You laugh? Well, let me tell you. After almost 20 years of trying various places on the North Shore, I stumbled into his shop and will never go elsewhere. The selection is top-notch, as is the service. Prices? You won't do any better around here, especially when you take into consideration the absolutely fantastic personal service. For example, I never knew that lenses are usually guaranteed and can be replaced free of charge within a certain time period, no matter what the issue. Thanks for telling me this, Tom! He has even arranged (also free of charge) for a set of frames to be replaced after 2 years when the manufacturer re-engineered them to eliminate a troublesome problem with the nose pads. And that wasn't even why I was at the store that day. He just noticed the frames and offered. I doubt that many other places would've done this. Service, service, service. You can't beat it. The selection is fantastic, nothing cheap like you see at other stores. All the newest styles and very high quality. The sunglasses are fantastic and my prescription sunglasses were very reasonable when purchased at the same time as my new glasses. If you're the sort who likes a lot of attention when shopping for frames, Tom is also very good at knowing what frames will look best on you, so you never feel overwhelmed. I've personally brought 3 family members to Market Square Optical, and their experiences have been identical to mine. I'm happy to be able to spread the word. My only suggestion is to try and visit on a weekday. Lots of others know a good thing when they see it, so Saturdays can get very busy. However, if you must visit on a Saturday, rest assured that the shop is run so well, and with such grace and civility, that you will never be disappointed. read more

I've been a customer for a little over a year. The shop is always very busy, and although you need to wait (plan on extra time) they will eventually see you. When I needed replacement progressive lenses, they knew that I was leaving town and had limited time. There was a problem (no explanation) and the lenses never arrived. I provided my address, stressing that I was leaving the country and needed them by a certain date. They ended up mailing them to me via USPS "2-day mail"--? I'm disappointed that they chose not to send them to me Fed-Ex or some other professional reliable timely courier (no offense to USPS but they aren't a speedy delivery service). Now I'm leaving the country without the lenses. So disappointing. Every time I called he was so rushed I felt like he didn't have time for me. I'm afraid I cannot recommend this business. I would not use them again. read more

Just going to reiterate how much I appreciate Market Square Optical. I've gotten 3 or 4 frames here and have always walked away completely satisfied. Even got some warranty work done on some lenses that was fast and free. read more

If I could give more than 5 stars I would. The price is comparable to any other eyeglass store, if not more reasonable, however the customer service is amazing! They're outstanding with young eyeglass wearers (my son got his glasses @ 7 1/2). They have done many repairs on the house which, when dealing with kids who wear glasses, is a large savings. They have a large selection of glasses and sunglasses as well. Check them out before you purchase glasses anywhere else. read more

Tom is amazing! He repaired a pair of sunglasses that my dog had chewed the morning I was leaving for vacation. He was incredibly nice, fast and wouldn't let me pay him for his work. I will forever patronize his shop!! read more

I can't say enough good things about Tom and Market Square Optical. I got lenses from him the whole time I lived in Newburyport, and continued to get them when I moved to New Mexico. I was just in town and needed to get an emergency pair of glasses, and as usual, Tom was fantastic! read more

I've been using Tom for over 20 years. Agree w/all comments that his customer service is outstanding and his ability to pick the right frame is spot on. Occasionally he has had assistant optometrists who are not so great at service or picking out frames. However, the one who works there now, Lisa(?), is terrific. I usually go on Mondays - best bet to get waited on by Tom. read more

I have been to this place before browsing, but hadn't bought anything yet. I have always thought they had the best selection around. Personally I like designer frames, and lots of color and shapes selection (in plastic frames). I finally went over the weekend to get new pair of glasses. For such a small store, I had 3 people waiting on me, asking me if I needed help, picking out frames they thought I would like based on the description I gave them of what I was looking for. I browsed many styles, finally the owner placed a pair of black and pink Etnia Barcelona's on the table. I immediately thought, "ehh, probably would never actually buy those, but might as well try them on for giggles." Once I tried them, I kept trying them on and going back to them. I ended up buying them. I liked that the owner thought of something different and suggested it for me. I'm very happy with the quick and easy customer service, great pricing, and overall good business over there. I highly recommend this place! Will most likely buy another pair from them in the future. Thanks again! read more

There isn't much I can say that the others haven't already written. Tom is amazing and when I go in I now, just select the frames he "assigns" as they are always the ones that look best and meet my requirements. Since I have a very strong prescription, I cannot see how I look anyway and trusting Tom has never disappointed me. His prices are always reasonable and lower than anywhere else. The quality of the lenses or they way he has the prescription put in is superior. With my newest progressives I am seeing as if it is my eyes adjusting. Even sliding down in bed at night I can still see the TV. So, nicest owner and staff, great selection, great prices and customer service beyond imagining, I will never go anywhere else. I too have brought referrals to Market Sq. They are the BEST!!!! read more

Can't say enough good things about this place! Owner Tom is tremendous...very customer focused...goes above and beyond! We broke a pair of glasses while in Fl and he fixed them immediately and overnighted them back to us! They have a tremendous selection of glasses, many styles and brands, he gives very helpful suggestions on looks, types, etc! Best place we have found in MA for any glasses! read more

Market Square Optical Shoppe is the best there is! Tom - the owner - sells only the best quality product (reasonably priced) and there is no better customer service! He is thoughtful in his suggestions for frames, knows his inventory, understands (and respects) the needs of his clientele, always stands by anything he sells, is efficient and friendly and thorough all at the same time - he truly is amazing!! I would never buy glasses anywhere else!! Stand in the Shoppe for 10 minutes and you will hear everyone else feels the same! Through years and years of purchasing glasses here and countless visits for myself and my two children, I have never heard anyone leave the store any less than completely satisfied! I can't say enough - he is the best! read more

nicest, best service anywhere, in any field. great selection, always willing to help and advise. LOVE Tom!!!