I have been a loyal customer for years. Optometrist is great and doesn't make you feel rushed or…read morelike you're "failing" a test. Mike is also great but he does need some help. He's very attentive when you have his attention but he's often serving too many at once. I think a new face out front to assist is long overdue.

I don't typically leave reviews, positive or negative. My experience at Hatchers was so poor, I…read morehave decided to share one here. Had an eye exam to update my glasses and contact prescription back in November 2025. Exam went fine, doctor was knowledgeable and friendly. It only went downhill from there. Once I went out front to order a free trial of contacts, I was told they would come in 2-4 weeks and I would be contacted when they arrived. Four weeks go by, no contact, no big deal yet, I reach out, he says they will check on it and call me back with an update. One week later, no call back with an update. Wait another week. Still no call back. I call again. Claims he does not know what happened, will order more. I wait another 4 weeks, no contact from Hatchers. I call back, am told that he does not know what is going on, will check with the vendor and order another pair. I make him promise to call me back within 3 days to give me an update on the situation as I am getting frustrated in this repeat situation, which he agrees to do. Waited three days, no call back. Waited a full week. No call back. It has now been several months since I ordered a free contact trial. I decided to go in to the store in person sometime in March or April to try and sort it out in person. I talk with the man at the counter again explaining that I am very frustrated with the situation. He says that the pair ordered should be coming, but can provide no information regarding its shipping status. He says he will order me another free pair for my troubles. At this point, I have no idea how many pairs have been ordered. Five maybe? and yet none have arrived. I wait another several weeks in hopes that it has actually been taken care of this time. Nothing. I don't know why it took me so long to give up and move on but I finally went to the store today, one last time, to see if my contacts had arrived. If not, I was going to cancel my order and move on in hopes I did not waste my ability to get a free pair of contacts through my insurance. In the store there are two people in front of me "in line". I wait patiently for my turn. My presence was never acknowledged as I waited for 30+ minutes for assistance. As I wait, and watch him serve the other customers, he is able to multitask and take numerous phone calls, but he is unable to even ask what I am in for as he is working on the computer to help other clients. It just makes me feel like I would get better customer service as a call in than a walk in. However, I can't accomplish anything calling in either. He finally gets to me, and has to search the computer for 10 minutes just to figure my situation out. I don't understand why it takes 10 minutes to figure out if something has arrived or not, especially with the history that we have established at this point of ordering pair upon pair of contacts. He goes and searches for my contacts and finds two pairs. He then stated that he was waiting until my box of contacts had come in before contacting me. AT NO POINT did I ever order a box of contacts! In what world does it make sense for me to order a box of contacts in which I have not even received the trial pair for, on a new prescription and a new type of contacts. Let alone the fact that every conversation I had with him was about receiving my trial pair. This is point that the vibe shifted from feeling incompetent to shady. For all I know my contacts may have been sitting there in the office for weeks or months. The previous time I went in, he did not physically check anywhere to see if my contacts had arrived. Just fumbled around on the computer for 10-15 minutes stating he did not know what was going on. It took over 6 months to receive my contacts! 6 MONTHS! And at NO point did anyone make a proactive effort to inform me of what was going on or that they would be coming soon, or why they were delayed or anything. Every step of the process was like pulling teeth to get information and actually get my contacts. Shame on me for waiting so long to go eleswhere. At best, everything after the eye exam portion was utterly incompetent, at worst it was knowingly deceptive or shady. I will not be returning.

Worked with me to find a quick and affordable solution to my kid's busted frames while we were on…read morevacation. Great service!

I had a great experience ordering glasses from Walmart vision Center. The glasses were ready in…read moreless than a week and they were affordable. When I originally walked in the person working helped me pick a frame and then decide on lens upgrades, and he was very realistic on what was worth it and what wasn't. He was very friendly and patient and was approachable and charming. Great guy, his name was Earles. They also were very nice in adjusting my glasses when I picked them up. I'm happy with the final result and happy I came in! Glasses come with one year warranty.

Considering I've been going to the same practice for the last 20+ years, I think Big Bend Family…read moreEye Care did pretty well attending me on my first visit. First and foremost, they took my insurance, well my prior vision insurance (as my company now changed insurance this year, but that's another conversation for another day), and that in itself is a godsend. There weren't a lot of practices taking my insurance. Then, there's the caveat that the ones that were weren't taking new patients, and if they were, it was quite some time ahead. Big Bend managed to get me in within a couple of weeks for my annual check-up. That said, finding this place was a little difficult as the GPS did not want to cooperate. Luckily there are big signs outside that are easy to see. Everyone at the office was really nice, but more impressive still is the fact that I did not have my pupils dilated given all the new technology they have. I walked out of there with my prescription for both glasses and contacts sans problem. They even recommended a LASIK place to me. Overall, I liked my experience there. Dr. Malone was personal and professional, and she just made me feel at ease. Here's hoping my new vision insurance is taken by them when the time comes. I don't want to go through the ordeal of finding another eye doctor in Tallahassee.

I want to write an honest review that doesn't sound like I'm lashing out -- but I am frustrated. I…read morefeel like any time I bring up a concern, my doctor seems offended or dismissive, and that makes it hard to speak up. I'm a computer programmer and stare at screens all day. I get frequent headaches and often feel like I'm straining just to see text clearly. During eye exams, when I say that none of the lens options look sharp, she still chooses the one that's closest to my old prescription -- saying she doesn't want to "make my eyes worse" by increasing it. But if I'm constantly straining to see, doesn't that make things worse too? I've had a lower-strength prescription in the past that gave me better clarity than what I have now. perhaps the eye straining is what is making it worse. but to her, she says it's still the same. I don't want to ignore her advice, but I also don't want to keep walking away from appointments feeling like I'm not being heard, and again needing to strain my eyes until next year where the same thing happens all over again. I'm considering seeing another doctor just to get a second opinion.

The lab is fast. Nobody answers the phone, the voice recorded on the automated phone system…read moredoesn't have a friendly tone, and constantly urges you to visit their website. The website doesn't mention whether or not they have Retinal imaging (alternative to dilation), so I called another location who answers the phone (not much help). Without knowing I won't book an appointment online as suggested in the unhelpful tone on their phone system. Instead, I booked elsewhere. I hope to be able to use their lab as the location is convenient (for me), but it's hard to do business with someone who won't pickup the phone ‍

Ironically, MyEyeDr, told me that they do not have an actual doctor at that location. I had a few…read morequestions that would easily have been answered by an actual doctor. The employees told me that they can only do the virtual visit. "If" they saw any abnormality or couldn't read the photos, they would schedule another appointment. This obviously would not be covered under my plan. This location has cut costs so low that MyEyeDr doesn't even have an actual Doctor

I had an appointment scheduled last month. When I called to let them know I would be a few minutes…read morelate (taking care of a toddler) they said that my appointment was canceled because I didn't confirm the appointment. When I got the text it just said the appointment time and date. There was nothing to click on or instruction to confirm. The receptionist was also extremely rude and dismissive. I went to Eye Associates instead and would recommend them over the HourGlass any time.

No one likes going to the doctor. That being said, I hate going to the eye doctor. Dilation sucks,…read morealthough painless, it sucks. My eyes are pretty special. Thank you, mother and father. Therefore, when I had a check up at the Hour Glass, they noticed I wore gas permeable contact lenses and wanted to show everyone and their mother what they looked like when on a human eye. I know Tallahassee is small so there is less exposure to different situations; but come on, this is the 21st century. Please. Then, once my eyes were fully dilated, they noticed a scar on the back of my eye that I've had for over a decade now, which my usual eye specialist has been monitoring carefully. But of course, this was a rare occurrence for them, as well. They had the audacity to ask me whether it would be ok if they had the intern come in and look at my eye. After spending an hour and a half at the office already, I was getting mighty impatient, and did not appreciate being a lab rat. After waiting an additional five minutes for them to find the intern who was in another examination room, I left Hour Glass very disappointed in their service and the way they treated me as a patient. As a customer, the experience is not as bad. I bought a pair of glasses here, and they took me through tens of twenties of pairs to find the perfect frames. My salesperson was very honest and helped me find a great pair to fit my face and style. There aren't many options for eye doctors in Tallahassee, so I recommend looking elsewhere. If you want a place to find nice quality frames and lenses, the Hour Glass is a good option.

I have moved around quite a bit over the last decade, so I've visited numerous eye doctor's…read moreoffices. This is by far the worst I've been to in any city or state. I've been here twice now and I've waited close to an an hour both times to be seen by the ophthalmologist. This is with a scheduled appointment in advance. My first visit was for a scheduled exam and the doctor rushed my exam, made a drastic change in my prescription which I thought was unnecessary and mis-fit my contact lense prescription causing pain & irritation. Prior to this office I went to Hatcher and they were excellent! I won't be back here---I've been here for 1 hr as we speak and have yet to be taken to a room.

From the owner: At South East Eye Specialists, we have Optometrists and Certified Optometric Technicians…read morespecializing in Routine vision and contact lens services. Our doctors treat eye injury, infection, allergy eyes, dry eyes and ocular diseases. We have the latest in optical equipment, including computerized testing and digital imaging, to assist in the diagnosis and treatment of ocular disease. We have a wide variety of eyeglass frames, from budget styles to designer brands at discount prices. We also offer prescription and non-prescription designer sunglasses, including Calvin Klein, Nautica, Nike and Costa Del Mar. We have a friendly, knowledgeable optical staff to assist with your eyewear selection. Adjustments and minor repairs are complementary. We are providers for most vision plans, major medical insurances and government assistance programs. We also offer Care Credit financing, 6-12 months same as cash, for purchases of $300 or more.

I spent $325.00 on Frames(that can happen) Eyes check outed, I was So excited my wife was excited…read moreto get a new script of contacts' I had the worst experience with a employee telling me that I CAN NOT have the line, they draw on lens lower than it's supposed to be! Alright it's on; I told them I always no matter where I get glasses I have the line lowerd' progressive line for reading by 2 numbers. Still with me? Wife gets her contacts and and they are OFF, not near the spec's-1 was so higher and 1 was a 0 ??? So after 2 weeks wearing my glasses I had to take back(not right vision) something is off. Long story short there in drawer glasses and wife is wearing her old contacts. Wasting insurance we get once a Yr.

Absolute horrible customer service and the manager or whoever she is of the place is extremely rude…read moreand unprofessional. I have been a long-term patient of Dr. Hamilton, but do to the ugliness at the front desk and with their manager I will not be going back anymore.. I really hope Dr. Hamilton reads these reviews and sees that his customer service and running the place in the ground. He just lost our whole family.