Receptionist is one of the kindest most personable employees I've had the pleasure of dealing with…read more Always a smile, always accommodating when I accidentally overlap appointments with my primary care Dr next door. Thank you for such a wonderful staff member

Wonderful, knowledgeable, compassionate doctor. Great staff that follows up with patients. I wish…read moreall doctors could be as caring as this doctor.

TOP SURGEON -- my wife had disc replacement surgery in her neck preformed by Dr. Cattorini. He and…read morehis staff are outstanding. They were compassionate, listened and fought hard when the insurance company initially denied the surgery. There is no doubt that I would recommend him to anyone. Thank you Dr.! The results have been absolutely amazing!

Dr. Nissan has been my neurologist for almost 4 years and has changed my life. He was the first…read moredoctor who actually listened and took amazing notes, and his medical regiment and advice has led me to go from dozen or more migraines a month to one to three. I am much more in control of my migraines and know how to manage them and how to prevent them with diet and lifestyle changes. I am grateful to Dr. Nissan and his fantastic staff for taking such great care of me. I love that I was able to do virtual visits during the pandemic, but am so glad to be back in person. The massage therapists are fantastic. Heather is my favorite and does an incredible job of relieving all the trouble spots and gives great advice. The office is beautiful, clean and comfortable. I highly recommend this great practice and especially Dr. Nissan and masseuse, Heather.

It's important to support local businesses during this COVID19 crisis and spread the word about…read morethose that are going the extra mile. I'm letting my YELP family know that NTIHN has temporarily moved all of their appointments to the Frisco office due to the pandemic. They have an impressive COVID-19 protocol in place for your protection! If you are immune-compromised, I'm letting you know this office is doing an excellent job of keeping you safe. When I arrived, a note said to wait outside and ring the doorbell. Office staff met me at the door and instructed me to stay on the entry rug. No one was seated in the lobby. She took my temperature and had me fill out a COVID-19 related questionnaire. Everyone in the building was wearing a 3M type medical mask. I was taken straight to an exam room, and instructed to place my personal items in a bag they provided for me. I changed into a gown. As I waited they had a monitor in the room that stated: this room was sanitized with medical-grade wipes between patients, and steamed cleaned last night. We are also utilizing medical-grade air filters throughout the facility to capture a large percentage of airborne COVID-19. Nice! NTINH works as a team, amazing people who definitely go the extra mile. I've been a patient of Dr. Sorins for years, he was the first doctor to take my migraine pain seriously. Eventually, the Botox for migraines is what saved me. I thank the entire team here! Because of Dr Sorin, I'm able to live a normal life. Stay safe.

- one star for staff up front that are crappy at their jobs. Sadly unless you're working with a…read moresmaller office and thus a much smaller group of patient specialists, you are going to run into really poorly ran offices and staff. I had to push them to get things handled properly but once that took place things seem to run more smoothly. Advocating for oneself is always harder when you're in pain so I totally can see why there are tons of 1 star reviews. Okay so moving on, as many seem to mention, the doctor I see is great here. I can tell he is no nonsense and to the point. I like that. His bedside manner isn't one that pads the ass of patients however I never found him abrasive. I have worked with neurologists for nearly 20yrs and I have seen good and bad ones. He is great. I miss my doc in SF who was the best honestly, but this doctor is for sure a great find and is skilled. Billing is a bit wonky here but I have found my way around that nonsense as I am versed in billing and coding so I stay on top of things. I can't really complain about their practices. They do what works for their office and if a patient understands policy and knows how to manage things on that end as well, it makes for a smooth process. Ask questions! Everyone wants to look to Dr Google for health related concerns but it seems nobody wants to ask for understanding on billing and coding lol. The info is out there. Do the leg work! Treatment - it's worked for me. There are options I have already explored elsewhere and I don't want to go back down that path here. I have a plan from my previous neuro and this one picked it up without any fight. His Pa is kind and compassionate and funny. What more can you ask for? Well maybe someone to answer the phone! But I ended up getting my doctors personal contact and bypassed all that nonsense. Tip: When you call, just leave a message with your name, dob, and number. They won't have it in your record without that information. They won't call back if it's not in your record. Trust me! Now that being said, don't expect them to call right back and lord knows if they do, it'll be from an unknown number or at the worst time possible (like when your kid has a blowout or meltdown and you are NOT getting that call, and that was your ONLY call back from them lol). Try to understand that a lager practice comes with bigger problems in the service department. This goes for anything but in the medical industry it is paramount. Don't want those issues? Go find yourself a practice with one or two doctors and a small group that manages that entire office. It's rare here but I'm sure it's out there. And yes, you may have to pay cash to see that doctor. I hope this review has helped you, I understand how debilitating pain can be and how hard it is when you feel like you're back is against the wall. Stay strong.

The receptionists who handle the calls are rude; they respond in a condescending manner as if they…read morehave all the answers and don't allow you to speak. Their behavior is entirely unprofessional. I've never encountered anyone so arrogant.

I like this office The office staff is efficient!…read more I am seen within a few minutes of my appointment time.

This office showed zero accommodation and a complete lack of professionalism. My daughter has level…read more3 autism and desperately needed a new diagnosis. Because of the office's terrible communication, my sister drove one hour and 30 minutes to get her to this appointment.My sister is my daughter's legal guardian, and we had the paperwork on hand to prove it. Despite their scheduling team explicitly telling us ahead of time that she was clear to bring my daughter, the office refused to see her. They claimed the appointment had to be rescheduled because I was not physically present and was only on the phone.When I spoke to a staff member named Selena to ask where I could immediately send the legal guardianship paperwork, she refused. She falsely claimed that the appointment time had already been passed by 40 minutes, which was completely inaccurate.When I confronted her about the fact that their own scheduling team told us this was fine, Selena admitted that they constantly have problems with their scheduling team. When I asked why they still use them, she casually responded that they "can't just fire them." To top off the entire unprofessional interaction, she repeatedly called me "Mrs. Gordon," which is not my last name.They turned away a child with severe autism who traveled hours for help, all because of their own staff errors and a total refusal to look at legal guardianship papers. Avoid this office if you expect basic competence, professional communication, or care for disabled children.

Dr. Benae is amazing. I had C4,C5,C6 and C7 replaced and he informed me exactually what he expected…read moreand what i could look forward to. It took about 6 weeks to recover ( not fully..I'm still working on that) and very little physical therapy. I chose do most of mine at home at my pace ( had a great previous physical therapist that guided my way) His office staff is super sweet, knowledgeable and accommodating. They go out of there way to answer your questions and if they don't know they will find out and call you back. Thank you, Thank you, Thank you for taking such great care of my husband's pride and joy.. MY neck

From the owner: North Texas Brain & Spine Specialists is the leading clinic for treating neck pain, back pain, and…read morediseases of the brain. The clinic is rated very highly by former patients as evidenced by 4.9 rating on Google Reviews. on The clinic is led by Chief Neurosurgeon Dr. Jean Louis Benae, MD, FAANS, FCNS, FICS who has been voted by his peers to D Magizines Best Doctors list and is an industry-leading neurosurgeon/spine surgeon with over 15 years of experience treating the brain and the spine. Dr. Benae has also been voted "Best Spine Surgeon" by LIVING Magazine for 10 years in a row by the Readers Choice Awards. Dr. Benae is Triple-Board Certified and brings his extensive training and expertise in the field of neurosurgery & minimally invasive spine surgery in treating patients with many different and complex conditions. Dr. Benae treats those suffering with Neck Pain, Back Pain, Cervical Disc Damage, Spinal Stenosis, Bulging Disc, Back Trauma, Degenerative Disc Disease, Traumatic Brain Injury, Brain Tumors, Hydrocephalus, and Subdural Hematoma. Our providers have a conservative treatment protocol and we offer many non-invasive solutions for your neck/back pain concerns before taking the surgical route. Contact our office today to schedule an appointment to discuss your concern.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I called in April of 2025 to let them know I just found out of was pregnant. They believe my due…read moredate is aug 2025 amd said not a single doctor can see me for prenatal all booked So basically just show up at a hospital without having ever seen any doctor n just expect one of these random doctors deliver me. Wow so dont see a doctor n just show up to a hospital when my water breaks. Or try another city Why im in frisco and what if they all say the same thing. Nobody wants to work. I have the best private insurance ppo money can buy yet baylor scott bucks! Hoping to deliver at pga once opens but again w who and no doctor. U know im gonna be missed when I walk in the hospital!! So expect my funky ass attitude

I have been seeing Dr. Garza and her PAs for several years now for migraines and a rare…read moreneurological disorder called Mal de Debarqement Syndrome. As others have noted, I also got negative vibes from Frederick when first going there but think he has toned his behavior after all the negative reviews! I myself have nothing to complain about. My migraines have greatly subsided and my disorder is managed with medication. I rarely see Dr. Garza anymore but see her PA most times with a surprise visit from Dr. Garza once in a while. This is common practice with a patient who's symptoms are stabilized. I have learned the best way to ensure your meds are properly refilled is to use the portal for a "request a refill" as well as prompting your pharmacy. I have only experienced late refills twice in several years. I have never had problems with billing.

The center has terrible organization skills... they called me that day before asking me to move my…read moreappointment time... then they told me I needed to be there 1 hour before to fill out the paperwork... and when I told them that turning up 1 hour in advance to fill out paperwork was excessive they cancelled my appointment via a voicemail message When I called back to find out why they cancelled my appointment. They just said you are cancelled and then hung up on me.... how rude and unprofessional. This all started from a mistake they made in the initial taking of the appointment My interactions where with Frederick

Review is of my experience of how practice is run. Didn't see doc…read more During phone booking, explained I needed to see a dr ASAP after ER visit. A few days before my appt, they called to ask whether I preferred telehealth w dr or in-person w NP. It wasn't that something had changed in the dr's schedule since I booked -- they simply did not advise me that the visit wd be telehealth or the NP. Seems like their top concern is maximizing profit rather than transparency w patient about the care being offered. I'll pass on bait and switch clinics for brain health.

Called to set up appointment asbim new to the area and need ongoing care. I gave them all my health…read moreinsurance information and asked to set up a new patient appointment. Was told they would call back with appointment after verifying coverage. 10 days later I called back and they had no record of my call and needed all my information again to consider an appointment.

Dr Ricky Kalra is the best! 8 years ago 5 other spine specialists gave conflicting diagnosis, which…read morereally didn't make sense to us. A friend recommended Dr Kalra. Not only did Dr Kalra immediately tell us what he "guessed" we'd heard from the other Doctors, he proceeded to give his opinion, which actually made sense to us! Then, as he was not included in our insurance plan, not only did he join that plan (which took several weeks to get accepted), he fought for the procedure they didn't want to cover, and he won! He worked weeks on finding studies supporting he recommended. He is very dedicated to his patients care!! That was neck, we are back for lower back issues. The neck was one time and done! We feel if you truly want the best spine Doctor, with a wonderful bed side manner, who will fight for you, you must come to Dr Ricky Kalra's practice!

After everything I experienced, I feel obligated to share my story. I had a spinal fusion in…read moreDecember 2024 with Dr. Ricky Kalra, and almost immediately during recovery I began experiencing severe nerve pain down my left leg. At my 2-week post-op appointment and every appointment afterward, I repeatedly tried to explain how intense and persistent the pain was and how concerned I felt about it. Unfortunately, I left those visits feeling unheard and dismissed. I understand recovery from spinal surgery can be difficult and unpredictable, but as a patient, I desperately needed reassurance, guidance, and to feel like my concerns truly mattered. Instead, I personally felt like I was repeatedly told to "wait it out," even as the pain continued month after month. During this process, I was referred by Dr. Kalra to multiple different specialists in an attempt to address the ongoing nerve pain. However, after being evaluated, those doctors ultimately referred me back to Dr. Kalra regarding the issues related to my fusion and recovery. This left me feeling frustrated, overwhelmed, and unsure where to turn for answers or support. More than a year later, I am still dealing with the same nerve pain that began after surgery. This has significantly affected my quality of life. When I contacted the office again hoping to discuss the ongoing issues I've been experiencing since the fusion, I was informed that I was being dismissed as a patient and later received a certified dismissal letter from the practice. That was incredibly upsetting after trusting this practice with my care and trying for so long to advocate for myself. I'm sharing this only as my personal experience. Every patient's situation is different, but for me, the lack of support and communication during such a painful and vulnerable time was deeply disappointing. I hope future patients feel heard, respected, and taken seriously when expressing concerns about their recovery.