Their service team is really nice! They were able to fix my air conditioner under the extended…read morewarranty and even gave us a loaner since we live in Olympia. We will be back soon for more work. Thanks again!

Shady finance and closing practices! The Dealer contacted…read moreme to purchase a newer vehicle I advertised for sale. We negotiated that sale over the phone without issue as they were going to just pay off the lease. While dropping off that vehicle at the dealership, I found a 2025 pickup on the lot that I was interested in. In negotiation I was going to trade in my 2017 pickup. They offer came to me showing monthly payments. Digging through the math to find out how they got to the payments, I found the trade-in value was $21,500. I turned down the offer to purchase as the trade in was too low. They came back increasing the trade-in to $23,3xx and showing that # on the offer paperwork with the payment options. I agreed and proceeded with the deal. After some time waiting, we completed the pile of paperwork for signing and left. At home I noticed in the final contract they had changed the trade-in back to the $21,500 trade-in value. I inquired with the sales and finance staff about the discrepancy. The Finance person never got back to me on this issue. The salesperson argued that "the $23,3xx was actually the $21,500 plus the tax savings I was getting by trading in the vehicle, which comes to the $23,3xx". I argued that they had told me in word and then showed me on the negotiation paperwork that they were giving me the $23,3xx trade-in! Sales guy repeated his argument above and tried to muddy the water more by adding other arguments. Salesperson never escalated to finance or management to address this issue. I should have spent more time reviewing the paperwork! I thought they were a reputable dealership and could be trusted. I wouldn't do business with them again!

EXTREMELY DECEPTIVE!! NOT A MAN OF HIS WORD!!…read more They sold us a jeep with a blown head gasket and a bad transmission, & heater issues. We bought a warranty, that covered them to replace ONE SIDE of the motor but not the other, and that took MONTHS (by some backyard mechanic he has) ! Then it took them 3 months to get the transmission fixed. While they had it they burned up the full tank tank of fuel and put in it and they put 1000 miles on it ( said with the shady shit they did with the warranty company they HAD to put 1000 miles on it and have it for 30 days ) However they didn't state that to either of us prior to me calling after they had it 6 weeks to see what the status on it was. and when I called he stated that they had just pulled the tranny then I asked when I could come get it and he rudely stated that transmissions don't go in over night ( Ummm yes they do) He did some shady shit with the warranty company to get the tranny fixed finally got it back, drove from Glenoma to Point Defiance Zoo and it over heated in Lacy at exit 111, I was stranded there for 6 hours with 3 kids. Now the jeep is at OUR mechanics shop being fixed properly. The motor is blown!! And now the warranty company don't want to cover it! Says it was out of antifreeze...ya it blew all the water out of it!! Moral of the story is this guy is an absolute crook in my opinion! I bought this shitbox 9 months ago I have literally put 400 miles on it since the day I bought it, 200 of those miles where taking it back to Mills Motors to be fixed ( and it never was fixed properly just with band aids) I now have had to take a 5k loan to have the motor fixed THE RIGHT WAY and have to fight with the warranty company. MIlls motors was beyond rude to us everytime we called, even left my old man a message saying he needed to put me on a leash cause he doesn't appreciate being threatened with attorneys, so I am no longer threatening, I am getting an attorney and calling the attorney General and the Better Business Bureau. I RECCOMEND ANY CARLOT BUT THIS ONE. He wouldn't even give us a loaner while he had the jeep for MONTHS on end! I totally believe he reset computer codes to sell this Jeep to us, and slick 60'd the engine oil. He is a giant POS in my opinion.

Very expensive for being auction cars & vehicles that are wrecked & repaired behind their office…read more.. Mills charges like if the vehicles were new or at the actual dealership

We had our chevy fixed here and were told by their secretary that all of our troubles were over…read morewith a simple fix! Offered financing and everything! Weeks later the whole car ended up running worse, once we took it back they had told us that there was plenty of other issues that were never addressed last time. Turns out that secretary is gone now! They said they would look at it again but only if I signed papers stating that I will pay another $200 for them to so much as look at it! TOTAL CROOKS. DO NOT TAKE YOUR CAR HERE.

I've spent years buying vehicles from the I-5 Motors group, including Awesome Chevrolet, and giving…read morethem business out of loyalty. We've purchased several rigs, done all our maintenance through them, and even stuck with them after they sold us a lemon. To their credit, they made that one right by letting us exchange the truck. But that was the exception, not the rule, and that goodwill is now gone for good. This last visit sealed it. I walked in, cash in hand, ready to buy again--like I do every couple of years. That used to mean something. Now? It's like I was invisible. The salesman couldn't be bothered, and Brandon, the "manager," acted like I was wasting his time. Apparently, if you're not financing through them (where they can pad your interest rate and milk you in the back office), they don't want your business. And it gets worse. I brought in a rig I bought from them just last year, and they had the audacity to offer me nearly half of what wholesale is worth, a full $25,000 less than what I paid them for it. That's not depreciation. That's straight-up theft in disguise. This isn't just a bad day at a single dealership. This is how the entire I-5 Motors group does business now; disrespectful, dismissive, and dishonest. I decided to keep my trade and walked out. And I won't be walking back in. I'll never spend another dollar with these people, and I'll make damn sure nobody I care about does either. They didn't just lose a sale, they lost a lifelong customer, and a loud one at that.

They were amazing to work with and my son, who is 20 was able to get a reliable car on his own…read morethrough them. They taught him the process and set him up on a payment plan. If you are looking for a reliable used car, check this place out. Super honest, fair priced and treated right. Thanks Larry & Jason!! Will HIGHLY recommend to my family and friends as well.

From the owner: We have the best prices in the area and can also provide you with financing. We have high-quality…read moreautomobiles and use low-pressure sales strategies.

Normally I hate dealerships and hate service departments even more but the new people in the…read moreservice department seem to have it together. I bought my ram in Oregon 2 years ago and it came with 7 free oil changes. I've used 3 so far and was unaware they all expire after 35,000. I have 37,000 yet these guys didn't charge me. Thank you.

Brought my jeep in for repairs and they ended up replacing my engine. When I got it back the A/C…read morewasn't working so I took it back. The compressor had seized after they had drained abs charged it and instead of correcting the problem, they wanted me to pay a couple thousand more to correct their error.

Owner has a horrible attitude, doesn't care about the customer experience. Owns several other…read morebusinesses and cannot take constructive criticism. He also leaves reviews on others pages without being their customer.

This business is amazing. Very direct and supportive of what your needs are. The price of my sons…read morecar was great and it looked super clean when i took a look at it. My son searched and search for a car and came across Encore Auto. The vehicle was in great condition and My son was finally happy. He found the car he was looking for. Thanks Encore Auto. Keep up the good work and Ill keep pointing folks in your direction.

I thought after putting Over 2000 down payment your fLordy payment would be 30 days later NOT this…read moreplace the made my daughter make a payment in full 2 weeks later. Then repoed her car after being a couple weeks late! 2 days after Christmas. I would've waited till at least the single mom got her first paycheck after Christmas which the day they re-Po'ed she was getting paid that night at 8 PM. Go to Burketts they're really good to work with.

Oh If only negative stars were available. They put an ad on Craigslist with a pic of a beautiful…read morecar on there. So we drive almost 2 hours to look at it. Oh wait....they forgot to put a pic of the SMASHED back end, the broken out passenger window and you would think they would air up the FOUR FLAT TIRES, knowing there was a potential buyer showing up. When the lot guy asked if we needed the keys, he looked amazed when my husband said "Nope, that's a big pile of pig shit, don't insult my intelligence" so ya, my experience is to maybe ask for more pics, or stay the heck away from this little deserted hole in the wall with exorbitant prices. Say what? Yes Buyer Beware.