Doc was my mechanic for many years. At first, I was allowed to be with the car as his son worked on…read moreit he would chat with me. But later even after covid lifted he stopped letting me be in the waiting area. The last oil change as I was driving had the oil filter fell out and all the engine oil spilled onto the streets. I brought the car back and told him the engine is really loud. It sounds like metal grinding. Doc took a look and filled it up with engine oil and installed the wrong oil filter and told me I would be good for another 6 months at least. I listened to the engine and it didn't sound right. I brought it to the dealership that then diagnosed it as a failed engine block. Metal was inside the engine and it needed replacement. In addition, the second oil filter wasn't even the correct filter for my car and was two turns from falling out. Oil was already leaking from it. The bottom of my car was coated in oil, and it could have caught on fire. Fortunately it didnt, and Doc owned up to his mistakes and his business insurance covered the repair. However, that was another hurdle to over come as it got delayed for months. It is very difficult to find a good car shop. Bless you if you have one.

Most honest person I know! When I moved to the east coast I had trouble finding people I could…read moretrust. I was so hesitant to get my car serviced but when I met Doc I instantly felt like I was back home in California! I have been coming here for 6 years now and only recommend Doc as a mechanic!!

Great communication and affordable, quick oil change service. Also decided to add on air filter…read morechange and tire rotation because they said it wouldn't take long and I knew I was due for it. Location is walkable to grab food while waiting. Everyone was completed in time for me to go to work in the late morning.

I've been trusting Neubauer Auto with both my and my wife's vehicles for years, and they've…read moreconsistently proven themselves to be reliable, honest, and genuinely invested in their customers. Their integrity really stands out--they've always given me straightforward, fair pricing and honest assessments about what actually needs to be done. While other shops have tried to push unnecessary replacements on parts that still had plenty of life left, Neubauer Auto tells it like it is. What impressed me even more was when I reached out with a trailer question that had nothing to do with their services. Rather than brushing me off, they took the time to help me find a good vendor who could meet my needs. That kind of helpfulness says everything about the people running this business. I can't recommend them highly enough.​​​​​​​​​​​​​​​​

Eakle's Auto Care is now my go-to maintenance and repair shop for my car. It's on Bethany…read more(Centennial) Lane, just north of US 40 Baltimore National Pike, about 2.5mi west of US-29. Good prices, and reliable on-time service. I've heard good things about Eakle's from family and friends, and I decided to try them on my oil-change and tire rotation which were both due (Apr 2026). I was able to get an appointment about a week out. (Sometimes it's a little longer to get one.) I dropped off my car around 9am, and after a 5min stop in their little waiting room, a fellow quickly got my info and got me out the door. Around 11:30am, they called to offer an engine-filter change and a cabin-filter change, which i agreed to. They were all done by 1:15pm. The price was great! About half what my dealer charges for a dealer-coupon-rate! And while I really didnt expect to notice the change, my car literally hummed on the drive home! Smooth driving and smooth accelerating. And the cabin airflow was definitely quieter and noticeably less musty. Thanks, Eakle's, for looking at the air filters! I'm quite pleased with their work, their attention to detail, their fair prices, their efficient service, and their nice business-like attitude. It's great to find a reliable shop. Remember: The "Eak" in Eakles is pronounced like the "e" in "Excellent! (I came up with that myself :-)

New to the area, I asked a neighbor for a Car Mechanic recommendation and they told me to call Tim…read moreat Eakle's Auto Car. I have an older Lexus and it seemed that one of the sensors in the bumper got knocked out and needed to be repositioned and secured since there was no longer a bracket under the bumper. I told him that an aftermarket product or a quick fix would be fine and that I was not looking to restore it to factory condition but just be operational. 45 minutes later, he called me to tell me my car was ready. Tim had used simple tools to secure the sensor in place and ensured that it worked and performed as it should. It was so nice that he listened to me and found a very inexpensive solution to my problem. I expect that I will be using Eakle's for all of our future car repair needs. Highly recommend!!!

Jeff was lovely to work with - very professional, timely, and most importantly - honest and…read moretransparent with us. We had an AC replacement completed and prices were very reasonable. The team also gave us a very helpful explanation and diagnosis of another issue the car is having. What is additionally appreciated is that during COVID, XDealerTechs had a system that allowed us to complete the transaction without face to face interaction (through lockboxes and mailbox drops). Thank you!

very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

Ive been coming to Eddie for years. He always diagnosis my car correct THE FIRST TIME, the prices…read moreare the best around, and he always gets my vehicles finished within a timely manner. couldn't recommend Eddie enough!

Eddie is a highly responsive mechanic who operates with integrity. I took my car to him because I…read moresuspected it had suspension issues (the wheel would shake at high speeds, etc). The day I brought my car to him, it was raining so he suggested we not try top speeds in the rain and asked if I could leave the car with him. The next day he text me immediately to update me on the condition of the car and what needed to be done. One issue was the front tires needed replacing (they don't do tires) so he gave me recommendations on where to get cost effective replacements and advised me on other possible replacements. When I inquired around what could wait vs. immediate needs he was transparent and told me what was a now fix even if it didn't put money in his pocket (like the tires). I'd definitely trust him with any future work. He seems to care more about your safety than just making a buck. Never tried to upsell me on anything and explained each step. Transparent. Ethical. Fair pricing.

Excellent service and reasonably priced. I've taken my fiance's car there and my son's car there…read more Every time they provide an honest assessment and reasonable pricing for the fixes needing done.

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

TLDR; Eddie was highly unprofessional during this process, ignoring my concerns and making light of…read morethe situation. Screenshots attached. I needed a compressor replaced and needed it quickly as I'm active duty Army and was on leave the next week to drive my family down to South Carolina. Despite multiple promises over 4 days that my car would be ready in time, it was not. I had to spend a lot of money on a rental vehicle and my car now has problems it didn't have before. On 10 July I called CACC to say my A/C was blowing hot air. Eddie said to head over and I'd be seen right away. The address on Yelp was incorrect (it was their old address 15 mins away). When I made it to the right building they acted like it was weird to get a walk in, they didn't know how much an estimate costs and seemed not to know what to do with me. I should've left then and I'll regret not doing so forever. I said I needed to be seen immediately because I'm going out of town soon, so if they didn't have time I would need to go somewhere else. This is the first time they lied to me. The receptionist kept telling me the mechanics couldn't figure out what was wrong. This went on for two hours. Finally she says I need a new compressor (it wasn't getting any power)- that is the very first thing you would look at for a broken A/C so that tells me they were lying to me that they were looking at it just to keep me in the shop. She promises they can get the part the next morning and have it ready for me by late 11 July. After some back and forth she offered to let me take one of their vehicles for the day, but when I got inside it was filled with trash, loose change, and the dash light was on. I gave the keys back right away. Every day for the next 4 days they told me it would be ready the next day. Continued lies about OTHER issues with the vehicle, but none of them were well-explained even when I asked for specifics. Eddie would say vague things, "there's a hose issue; there's blockages; it's dirty" but when I asked exactly what was being done he would say not to worry and blow my questions off. I am fully confident they did not touch my car and were lying to keep pushing off working on it. For the 6 days they had my car it equaled 4.5 hours of labor. No other work is listed except for replacing the compressor and refrigerant. I pick the car up on 15 July. A/C is slow but turns on. By the next day it died completely again. Eddie says I can't take it to his shop because it's conveniently under construction. I'm sent to a different mechanic who tells me the compressor is completely dead and he sees no other work having been done. I tell Eddie this and do not get an answer until I push him for a resolution. I am forced to bring my car back and have to shell out the money for a rental car to drive the 8 hours down to South Carolina and back. I sent Eddie the cost of the rental car but he did not try to compensate. Eddie blames whatever he got the part from for being a dud. I see on Google Reviews that a prior employee accused him of using bad parts to cut costs, I'd say this supports that accusation. When I show up to drop my car off the second time, directly before picking up a rental and driving 8 hours (now losing a day off my trip because Eddie ignored me the day before), the office is locked. They knew when I was coming. Luckily a mechanic came out another door and took my keys when I explained. I picked my car up for the second time on 22 July. Eddie is not there. Receptionist Debbie says the mechanics mentioned something about a loose wiring harness but she drove it around for a while and it "seems fine". I said you can't tell me there's a problem maybe but you don't know what it is and you didn't notice anything as a non-mechanic. She says the wiring harness was why it didn't work last time- I explained to her I know that isn't true because the OTHER mechanic I went to couldn't even get it to accept power while grounded, so there's another lie. Lo and behold, my car now has wiring issues every time I turn it on, with the Lane Keeping System malfunctioning at start up. I absolutely refuse to bring my car back to this shop and will be paying even more to have someone else fix it. I don't lie, I don't need to, so the owner can say what he wants to this review but it only reinforces the unprofessional from this business.