Michael was early for our appointment, polite, knowledgeable and was able to help us get everything set up quickly. We are very satisfied with our choice to go with SunPower as our solar provider. read more

I never leave negative reviews because I understand that no company is perfect. With that being said I have been extremely frustrated with this company that I felt compelled to warn any future potential customers. The customer service has been very poor. I purchased a home with Sunpower solar panels already installed and so we were obligated to inherit the leasing contract. We had a roof leak and needed to get the panels removed temporarily until the roof was fixed. The roof was fixed within 2 days. I have now called Sunpower for 2 months to try to schedule someone to come back and reinstall the panels back for us. I have now called at least 5 times. Every time I'm put on hold for 10 minutes and instructed to wait 5 business days for someone to call me to schedule... EVERY TIME. I called AGAIN right now. And again they said wait 5 business days despite me telling me that this is at least 5 times calling. I am beyond frustrated. There's no manager for me to talk to. I'm completely at the mercy of a customer service representative who has no idea what's going on. If no problems arise with your solar panels im sure this company will be just fine for you. But if there are any hiccups that arise (which I bet there will be), this company is terrible to work with. Good luck. read more

Had my Solar activated today. John helped me with my activation. He was on time and very knowledgeable. He was Very thorough and explained everything about my system. How to use it and what to do if there's any problems With the system. Overall I had a very positive experience. read more

Excellent setup and customer service from Sunpower for our solar system. Ryan S is sure a great representative for the company.

I bought a new house in Visalia, CA that came with solar panels from sunpower. There was a part that was back ordered and still needed to be installed. Sunpower consistently reached me to make an appointment for a tech to install the part. I was able to make an appt on the day they had more parts available and the tech was great! He installed it in the amount of time he promised and informed me how to use the application. read more

On time, knowledgeable, and professional. Everything is working good with the system.

Very good customer service from Chie P. Although the wait time was long,& I never received the call back, I appreciate Chie's professional attitude & knowledge. The problem was resolved. read more

Finally have my Sunpower activated. My family and I are impressed on how the staff in sunpower were able to answer all of our questions. Im greatful with Michael Chance for able to convince us to buy a Sunpower sustem instead of leasing it. Im greatful to Keishon Simpson for answering all our question after we got the house. And i would like to give a big thank you to Meleah Sellers for installing the system and explaining it to my dad how it works, my dad is not tech savy but if you were able to explain it to him then im very impressed. I look forward to see how this works and how it saves u money. Now i know why Sunpower is the best. Thank you read more

Meleah Sellers did a great job with activating our Sunpower solar and getting it up and running in no time. She also walked us though the app and other essentials of the system which was super helpful! read more

Went through Semper Solaris in SD and had a great experience. Using the AC all the time has been awesome, we thought we'd save more moneySunPower monitors the equipment and we have been very disappointed trying to sell our house. Solar is only good if it's your "forever home". Trying to sell our home is nearly impossible now and we can't afford the ridiculous payout. SunPower offers nothing to help. read more

We got our system installed a few years ago and this past February '21 I noticed an error code on the inverter. After some quick research I learned this is a common problem with this model and the inverter would need to be replaced. We leased the system so we would be covered by a warranty on the equipment. A call into Sun Power resulted in a nice technical check and they made an appointment for a technician to come out. That is where their caring stopped cold. The appointment was for March 31st and I was shocked they would want to leave the system idle for 6 weeks. Well that appointment got pushed to April 16th by them and then the tech showed up 2 hours early and was upset I was not at home. My minor daughter was home and the tech asked me over speaker phone,"Do you want me to check it or not?" I had waited 2 months so what choice did I have? By the time I got home 15 minutes later he was gone and no paperwork or any info on what was next. He simply got into his truck and drove away. I called customer service and was passed around from person to person and they said they would open an investigation into the employees behavior and to find out what needed to be done to fix our system. A couple of weeks later a "supervisor" called and spoke with my wife and said she was putting a rush on the replacement of the inverter and would call her back in a few days. She also said the inverter was in back order but should be installed in a week or two at the most. It has been almost a month and half since the supervisor said she would call back and still no call back despite numerous calls and voicemails. This company is quite possibly the WORST I have ever dealt with. The struggle continues for us to get a working system again but I can say we have already swayed two of our neighbors away from this horrible company. AVOID AT ALL COSTS. They are con artists, rude and worst of all have a crap product that they advertise as the best. What a load of steaming garbage that is. We will continue to scream from our rooftop how bad the Sun Power company is and to go with a competitor. Sun Power and all of their employees are a disgrace. Steer clear of this company!!!! You have been warned. If you think I'm just a dissatisfied customer you are right, but take some time and read all the reviews saying the same story. I wish I had before signing away 20 years to these crooks!!!! Sun Power Customer Service Case# 02294297 read more

Mr. Bruce Gatewood was on time and very professional. He explained how the process works and how the mobile app works. The whole experience was very pleasant. read more

Dago was an amazing technician that helped me get my system back online. He also helped me navigate getting my SunPower app connected and back online in no time. It's a testament to how SunPower has been great to handle all of our solar needs read more

SunPower has ruined my beautiful home! I cannot run any A/C or my electric bill goes thru the roof on top of the high electric bill I already have. so when its 105* outside that's what it is in my house! so I sit and sweat and want to kill myself for ever getting solar shame on them shame on me! sunpower will ruin your home do not use them no matter what! and just wait for the response thats not us you did not go with sunpower someone else called themselves sunpower excuses, lies, and just short of criminal. they should all go to jail shame on them and me for using sunpower I have paid $2,907 for 4 months electricity!! it was less than half that without SunPower solar panels I really hope someone goes postal on these criminals!!! F' Sunpower read more

Today I had an appointment with meleah from sunpower. She was very nice and friendly from the beginning to end. She was very thorough with her work and explaining to me about solar which I've never had any experience with. Any questions that I had were all answered in an understanding way for me since Enlish is my second language. Meleah showed me the mySunPower app and how I can see how much energy my panels are producing. I'm super excited to see how much I can save on my electricity bill. However I do think sunpower/builders for new homes would tell us about calling them when we move in, than waiting for us to go read a small lettering sticker on the solar box, we've been moved in for almost a year and missed out on a lot of energy that we could've been producing all this time. read more

Had a great experience with the system activation. Dago was on-time and efficient. Everything went smoothly and we couldn't be happier.

Good product, terrible customer service. The customer service team is just trying to close the ticket, and they don't care if the problem is resolved. read more

Customer Service SUCKS!!!! Buyer beware! When system was installed I asked for my system to be hard wired to my WiFi. However, installer said it wasn't necessary since I had a strong signal going to the system. Since then at least a couple of times a month I receive notices that my system is offline. So I've called to get the issue resolved but they say it's working so not to worry. Which I have now have found out or at least that's what I'm being told today that scheduling is done in a different department and the customer service rep you speak to when calling can't schedule appointments. So basically they're filtering calls so they only can pick and choose when they should send somebody out or not. Unfortunately, I guess I should have forced the issue because now it seems issue may not be just my monitoring system. Since I received a $2139.97 Tru-Up bill from P.G & E yesterday. So it seems like my system is the issue not just my WiFi (internet connections). I know you might be thinking I just used to much P.G & E. However, it's only my husband and I who live in the house. We put 30 panels up and we purposely made sure the panels would cover 20% more than what we use because my husband is planning on adding a garage/workshop. Which has NOT been added yet. So now I have a case number and was told it will be at least 3-5 business days before scheduling will even call to schedule the appointment. In the meantime, I guess I'll continue paying P.G & E on top of paying my solar bill. Of course, they don't offer to cover any of the additional charges while the system is down. Along with when I first called thinking it was a P.G. & E. error I was told that they didn't have much info on my system because the WiFi (internet connections) so it wasn't monitoring the system. Besides that with their monitoring system I wouldn't be able to figure out if my systems numbers and P.G. & E.'s numbers were accurate. Then he suggested I buy a system that would be able to track that info. Which is something one of their competitors offered for free when I was shopping around for solar but I was told by their salesman that it was garbage and could possibly cause issues with my system. I won't go into details but I've also had other issues that basically I was lied to about from the company. Not to mention you need to make sure to stay on top of the lender. I had my account set up to make double payments so it can be paid off within 3-5 years. Some how magically the billing system constantly lowers the payment. Then when I call, they say I've always been paying that amount. Even though they can clearly see from past payments it hasn't been. I thought I made a good decision choosing Sun Power but if a company's customer service sucks it really doesn't matter if the product is any good or not. But at this point it doesn't seem like the system is any good either. My suggestion is to go elsewhere. More proof of how shitty the service is!!!! REQUESTED someone to be sent out to my home and instead I get an email attached below stating issue is resolved. How was it resolved????? No call!!! There's still a problem with the monitoring plus whatever cause of HUGE bill!!!!! So I'm back on the phone trying to get them to do there JOBS!!!!! CASE#: 02817304 Re: SunPower Internet Communication Down Notification Inbox SunPower Customer Support noreply@sunpowercorp.com via 150yxvdx42wbp.8-zf1leaw.na101.bnc.salesforce.com 10:18 AM (4 hours ago) to me Hello, We have successfully received your email. Reference number 02817304 is created for your inquiry. A member of our Customer Care Team will contact you within 48hrs. Please reply to this email if you wish to follow up or have additional concerns. Thank you, SunPower Customer Care Team ref:_00D80ZF1L._5002T1LjQ92:ref read more

The only thing worse than SunPower's faulty and unreliable products is their abysmal customer service. Most people will use a roofing contractor to purchase and install their solar panels, but roofing contractors aren't qualified or capable of troubleshooting malfunctions with the inverter. SunPower's products have been plagued with persistent inverter issues, and when the inverter is non-operational, the unsuspecting customer is dumped by the contractor and instructed to deal directly with SunPower. That's when the real trouble begins because there is absolutely no way to contact any SunPower representatives in this country. Be prepared to spend hours on the phone trying to communicate with "customer support representatives" in the Philippines who do nothing more than read from a script and provide baseless assurances someone will return your call in 24 to 48 hours. (Don't be surprised when nobody calls.) The solar panels we purchased from Semper Solaris were functional for almost two years before the inverter issues began. After three months and five separate failures, Semper Solaris informed us they couldn't do anything and we needed to deal directly with SunPower. I was confident SunPower would promptly address the problem and get our solar panels back in working order. The first hint of trouble was a long wait for our service appointment, but I was assured by Dominic Kubelka "Executive Service Specialist" not to worry because we would be compensated for the time our system was down. After five long months of inaction, excuses and ineffective "repairs" SunPower finally managed to restore our solar panel system. During this period I've incurred an electric bill of nearly $700, but Mr. Kubelka informed me that $170 is what SunPower deems fair compensation. SunPower is a company to avoid. Their product is unreliable and customer service is pathetic. read more

took 8.5 months to finally complete a simple job. multiple appointments that are never properly communicated that wasted my time. every technician pushed it off to someone else and when I tried to get answers I get pushed to multiple department that lead no where. Ive had better consumer service at the DMV read more

they seem to change personnel often. non-existent customer service. took much longer than they said to install but that was likely not their fault and had to do with permitting. a few issues with the hook-up in that somehow the installer disconnected my HVAC/ Nest. i had to take a day off work to wait for them to send someone out to fix it. they sent someone out who did not have the proper skill set - they sent out a solar technician even though i described to them that I needed help with my HVAC. i then had to hire my own HVAC person, take a day off work and pay them to reconnect my AC. Hector Reyes from Sunpower told me that i would be reimbursed and I never was. I sent a follow up email and never heard back. The day they installed there was some issue with running a cable through my attic that had not been described to me. i was leaving for work and was not prepared to have people in my house. not sure how they accomplished what they needed to accomplish. seemed like a bait and switch at 11th hour and made me uncomfortable. Sunpower over-charged me - less than$1000 on a total bill of $23,000. i have 5 contact email addresses and cc'd all of them on initial email on July 5th... zero responses. I sent a follow up email on july 9th and got an out of office email from Jackie Ledesma saying out for one day but would respond... to date no response. i sent another follow up email to the group and included executives at sunpower on July 16th and got an out of office email from Kris McDonald saying out until July 19th and would respond... to date no response from anyone. Michael Bish was also cc'd on all of the correspondence in addition to "executives." beware, once you pay the money (they will not allow payment with credit cards, so the credit card company can't help you) they will not respond to you at all. I think there is a program where you can shop around through SCE. Do that. they cold called me with a knock at the door and I got sucked in. read more

The best residential solar company period. We just had our system turned on this afternoon and we could not be happier with the entire experience from this great company, Sunpower. From Jarrod Walters on the sales side to the entire installation team that was out here all day putting on 23 panels in 90 degree heat. Finally the customer service with Jessica Espinoza, Aaron Soriano and Tyler Santangelo all did an outstanding job. The entire process was smooth and a very good education on the system and technical / engineering stuff that I also enjoy! I would highly recommend this team to any homeowner seeking to finally get off the grid and move to clean energy. Craig T. read more

Cath (Catherine) did an excellent job resolving my issues. Its nice have high quality support!

Dennis Boyce showed up on time, was very friendly, patient, and communicative. He worked quickly and took the time to make sure all questions were answered and made sure all solar power data management systems were working properly. read more

Sunpower website somehow can't reset my password, but when I called into tech support, Cath was very helpful and was able to reset my password and she even stayed on the line to make sure the reset worked, so 5 stars for her. But 1 star off for Sunpower website not working to make it necessary to call in. read more

Literally run, do not walk away from this company. One year ago we bought $30,000 worth of solar panels from Sunpower, directly - no dealer. Sunpower sales, Sunpower installation, Sunpower everything. Now, 12+ months into our new solar powered life, we've spent almost the same amount in electric bills as we did in the 12 months before we ever had them. I've spent 4 weeks and who knows how many hours on the phone trying to get someone to help us. They promise this remote analysis or that remote analysis, and never report back. I just keep calling, and finally, today, they told me my system is officially working perfectly and that they consider my case closed. When I ask, for the millionth time, how it is possible that despite buying their $30,000 worth of solar panels, I am still paying our local electric company the same money per month for electricity that I paid before I ever bought their product, they say that somehow, right after they installed my panels, my family began consuming TWICE the electricity we used to. I told them we are living the same exact life in the same exact house using the same exact stuff we always have, and they simply fall back to their preposterous assertion that we're using double the electricity we did just 12 months ago. The local utility came and tested their own electric meter...twice, and confirmed it's working. Sunpower, on the other hand, just wants me to believe that we've suddenly started sucking up electricity at twice our normal rate and that according to their REMOTE analysis, all of my panels are working just fine. When I reiterated that our living habits had not changed, they randomly tried to blame the weather for our panels inability to generate the power they are supposed to (we're in LA and we've barely had a drop of rain since we purchased our panels a year ago, but I looked up the weather reports for our zip code over the past year just to make sure I hadn't lost my mind...sun and more sun out the wazoo). Sunpower sold us $30,000 worth of panels that are doing next to nothing, and rather than fixing the problem, whatever that may be, they are telling us, officially, that our "household consumption" is to blame, along with non-existent bad weather. And that's it, nothing more, just The End, go away, there's nothing we can do for you. I mean, it's a pretty sweet business model if you think about it...sell someone an expensive thing, and when the person who just bought it says that it's not working, just say that it is. What's the person gonna to do, sue? Sadly, yes. That's the next step for us in all of this craziness because who spends 30 grand on something that doesn't work and just lets it go because "oh well"...? Anyone? So, if you do one thing and one thing only in the world of solar power, make sure it is has nothing to do with Sunpower. I'm a 44 year old sane, chilled out dad with a nice family who wanted to be more environmentally conscious. We're friendly, transparent reasonable people. This company is not. Please, do yourself a favor and stay waaaaaaaay way away from these folks. You won't regret it. p.s. ignore the star - if we could leave less than zero in the rating, we would. read more

The panels and hardware are excellent. The company here in Colorado Springs who installed them is excellent as well. My only complaint is with the Sunpower mobile app. Please fix this app for all of us. Make it show us what each panel is doing. We don't care about how many miles driven we've saved, and we want more precise data. For the cost of these systems we customers deserve a much better mobile app. Hence the 4-stars. Erica P. Of Sunpower reached out to me, but I haven't the foggiest idea HOW to contact her via Yelp to give her my info as she requested. Guess I'm stupid. But in all reality, I'm complaining about the same thing as every other Sunpower customer. Your hardware and panels are great, but your mobile app - which hasn't been upgraded for two years - is very bad. It needs to be rewritten and updated to give USEFUL INFORMATION to all of us who use it. read more

Have my system installed on Sept 2016. Have been a happy Sunpower customer until recent event. Recently found the panels are producing half of the electricity when compared to same months of previous years. Called customer service on 6/5, was told the microinverters are bad, they are going to dispatch technicians to replace the microinverters, and the technicians will contact me. A week went by, no phone call. Follow up calls on 6/11, 6/19 and 7/2 produced no result. How can a company who promise 25 year warranty cannot even provide warranty service only after 3 years, those who are considering buying Sunpower should really check Yelp postings and think again. Contacting customer service did not resolve the issue, I am exploring other options, including legal action against Sunpower. read more

For those who had bad experiences with sunpower and have been contacted by sunpower via response to your review, what has been your experience? Looking at sunpower but concerned about the customer support. Can you update your reviews on how they were able/not able to assist you? read more

Stay away!!! Solar works fine. Needed paperwork for refi, nothing but trouble. Sunpower wants to determine title co. policy. By doing so, it will hold up my refi 6 to 8 weeks because THEY want to record subordination papers. BUT, my mtg co can do it faster and we can close in 4 days! Another issue, call center is in Philippines, what do they know of US banking and title search rules. Not to mention time difference to deal with east coast of US while I"m in Ca! After fighting my way through the terrible phone system and call center people, I received outstanding response from Barbara from Renova in Palm Desert Ca & the ceo Mr. Werner's personal assistant. My issues were solved any promises were met. My only disappointment is farming out call center jobs overseas when, if a living wage was paid, Americans would fill those jobs! Also, you CAN NOT TALK TO ANYONE IN US! read more

I'm giving 5 stars because of how good Meleah Sellers was. She's the tech that turned on my system and showed me how to use it. I've heard many horror stories of terrible solar companies and the awful way they treat their clients but in all honesty I can say that SunPower were actually pretty great to work with- I recommend if you've thought about getting solar read more

We have been extremely disappointed with the customer service response to our request for information for a battery back-up system to be supported by the SunPower solar program we have. Customer service eventually provided a lead to one vendor, who ended up unable to provide a battery back-up system. Reaching out to SunPower, they would not provide any support and we were on our own. Additionally, SunPower has not provided adequate solar power as we are being charged $700 annually for the true-up. We have left multiple messages and were promised answers, but to no avail. If you provide true customer service - why can't we get the service we are paying for each month? read more

I worked with SunPower Direct (not an independent installer) to purchase an 8.7KWp 25 panel SunPower system. I had a great experience with their sales rep (Emily), project coordinator (Jessica), and technicians. Emily was very knowledgeable, precise, and honest in answering my questions without any pressure. Jessica and the project team were responsive and worked through all of the details to address my unique requirements -- minimizing visible conduit, leaving room in my electrical panel for EV charging circuits that were to be installed later, and coming back again to install extra current sensors after the EV circuits were finally installed by someone else. I had also obtained quotes from SunRun and Tesla, but chose SunPower Direct for several reasons. With SunPower Direct, one company takes full accountability for both the hardware and installation (true of Tesla as well). Their product has higher efficiency than the other two, so it takes less roof space (important for larger systems). It looks good in all black (Tesla offers this too). And their warranty is more comprehensive than the others and completely handled through SunPower itself for all components and labor. read more

Update - we're still in a bit of limbo with SunPower. Shortly after writing the first review, Jensen hopped back into the picture (a very good thing) and we were put in touch with a supervisor named Justin. Justin did a really good job of explaining why the panel upgrade was needed and then assured us our system would be installed before the end of the year. This made us feel a little better but that quickly faded a week ago. One of the reasons we decided to go with SunPower instead of another company (besides Solar City) is like another review mentioned, everything is now in-house and they weren't using subcontractors. However, a week ago, Jessica emailed us stating that if we wanted our system to be installed by the end of the year, we would have to use their subcontractor, All Bay Solar. This was a surprise since Justin didn't state that when he reassured us and nullifies one of the cons about going with SunPower. Justin followed up with the reasons why they are using subcontractors (too many projects) which has left us with the feeling SunPower simply tried to make as much money as possible before the end of the year by locking people into contracts but in truth, overextended themselves. Anyways, the upgraded panel was installed and it looks good but we have another bump along the road. While installing the panel, removing the stucco around the panel was necessary and because the stucco is missing, one of our downspouts can't be connected to the house. My husband asked the technician from All Bay Solar (the company that installed the panel) about repairing the stucco and he said that they didn't do it, SunPower would handle it. We contacted SunPower about the schedule for the repair because having part of the wall of your house open isn't great during winter months (even if it doesn't rain a lot) and they responded that All Bay Solar would handle it. Again, not the best communication. At this point, we're still frustrated and disappointed with SunPower and feel like it has been very much of a bait and switch with the whole project. While it's great that others have had a good experience and we very much thought we would as well from the picture Jensen painted, it's definitely hasn't been a good experience. Additionally, if it seems like we're just complaining because it wasn't perfect, it's not - the detail is being added so that if any reader is considering SunPower, they should be fully aware of both situations, the good and the bad, especially with such an important and expensive upgrade to your home. read more

I recently went active with SunPower through Renova in Palm Desert, CA. It's great I can monitor my solar output online by the hour, by the week, by the month and by the year. I go online to monitor it constantly, almost everyday and it's truly been a fun hobby to understand how it works. Of course the weather does have the last say in the matter but weather is to my advantage here in the sunny desert. So far I am seeing my credits accumulate back to the grid. (Watching my meter spin backwards is confirmation I'm in fact, sticking it to the man, quite rewarding indeed). It was just a bit of an investment, but I am looking forward to seeing the long term benefits....and being a life long "green" guy since childhood, there is no doubt I made a very good decision. In eight years it will pay for itself....then it's basically free energy from then on out.....and we're talking about covering cooling costs in the desert all summer. I could not be happier....! read more

Sun Power has worst customer service. When i got solar panel it was producing 16-18 Kw energy every day. Now from last 3 months it is producing less than 10 kw. I am in California with last 4 month average temp is above 90 F, still panels are not producing. Open ticket 4 weeks back but no fix yet. Called them 4 times every time on hold for more than 30 mins then customer service representative hangs up. You have to again call them and wait for 30 mins. If you are lucky you may able to talk. I would not recommend sunpower to you, there are much better options available. read more

Dago the service rep came on time. He connected our solar to the grid and then explained what to look for and how to keep the panels running maximally. Dago was very professional and very pleasant to work with. read more

I had SunPower panels installed in our home three years ago. The sale and install was done by a separate company and they provided outstanding sales and service. Ultimately that company closed their doors and the account and warranty was transferred to SunPower directly. The panels have had problems with the micro inverters and SunPower will not get moving to fix it. The system has been reporting a data connection problem for more than 18 months now and no matter how many times I call and how many times they say they're on it, nothing happens. I could never recommend them and will now have to escalate to a CA consumer protection org. I gave them two stars because the panels work well when everything is working read more

A portion of our solar panels ended up going out about three months ago. We called sun power to come out to resolve the issue. They ended up sending some very unprofessional subcontractors to our house who Removed our bird proofing which we just paid over $2000 to have installed. I requested that they put the bird proofing back how it was until the solar issue was resolved. They never did. We now have birds roosting under our solar panels and bird crap piling up by the pounds. Now or second set of Solar panels are not working. Therefore we have no solar. The company has yet to come out to resolve the issue. They've also damaged or property. We have called daily and they have never even responded. We've called the registrar contractors. We have a meeting set for beginning of June. At this point Sun Power is requesting that we pay their monthly payment even though we are not using solar. Our electric bills are skyrocketing. Nobody is responding. read more

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Today our solar panel are working. Thanks to Dennis Boyce for his great customer service. He a was very helpful and told me anything the I need to know about our solar panel. He show me how to use the app and to see how the energy work. read more