This place is a wonderful first dentist for a child! Dr. Raffa and her "retired" hygienist Katie…read morekept me willing to drive 30 minutes from Dorchester for nearly 8 years! The waiting room pre-covid was a fun place. Scheduler Kati is also a pleasure to work with! Hygienist Katie works somewhere else now, closer to place where she can take her daughter is. I would love to know where she is as to thank her!

After being seen by Dr. Raffa and Chandler for the second time my two year olds now say "remember…read moreDr. Raffa? "Many times a day. They were so patient and kind with our twins. We became patients through reading the existing reviews and are happy to add that every interaction, from lining up insurance, booking appointments, rescheduling and treatments have been professional, kind and top-notch.

I'm so happy we brought my almost 2-year-old here for his first dental check up and cleaning. It…read morewas a fun experience for him and left his teeth sparkling clean. We hyped up the idea of going to the dentist, starting a couple weeks before the visit, and telling him that brushing his teeth at home was the way he'd end up getting a balloon at the dentist's office. The waiting room is filled with exactly the kinds of toys he loves, so he was instantly happy to be there. The dental hygenist was very friendly and sweet, helping him settle in to the big chair while explaining to us some basic concepts of healthy diet and how it affects teeth. We don't have a TV and don't allow screens but they brilliantly have a projector above the chair - so I'm not sure if this would be as enchanting for a kid who is used to TV but for our son, he was fascinated. It distracted him enough throughout the visit so there was no fuss, no resistance...full cooperation as his teeth were counted. The dentist and hygienist both sing as they're doing different procedures. They let him feel the electronic tooth polisher on his finger before polishing his teeth. I'm so glad we started him early and hope we can continue to keep on top of his dental hygiene. I highly recommend you bring your young child(ren) here.

I wanted to cry when I saw how GREAT they were with my kids! They are like dental children…read morewhisperers here and I'm looking forward to taking them back!

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

I only wish these type of offices existed when I was a kid! It would def have made getting braces…read moremore enjoyable when I was younger. I'm glad my son went here as his first dental experience. When he was younger he went to the ER a lot, and had more doctor appointments than I want to remember; so he always associated doctor with traumatizing needles. Everything was easy, from booking an appointment to filling out paperwork (on an iPad). Once we stepped into the office, it was bright and everyone was pretty cheerful, very kid friendly. There's also a chalkboard by the door that writes the name of first time patients to welcome them! The dental hygienist and dentist explained everything pretty well and answered any questions I had. They used a stuffed animal to explain to my son how tooth brushing and flossing works and what they would be doing when they checked his teeth out so he wouldn't be too scared. A nice thing about a high tech dental office is TVs on the ceiling as a distraction for the kids.

I had a very disappointing experience at Dentist Hanna…read more Shortly after moving to the U.S., I went in for a painful cavity. I was told I could be helped at a reasonable cost, but I ended up being charged around $1,800 for two molar fillings. The pricing was not clearly explained upfront. When I expressed concern about the cost, the response I received felt dismissive and unprofessional, implying that I should be able to afford it rather than addressing my concerns or explaining the charges. I recently checked and confirmed that the same main dentist is still practicing there. Based on my experience, I would not recommend this office, especially if you value transparency and clear communication about pricing.

I didn't get to have the dental evaluation that was the reason I contacted Dr. Hanna's practice,…read morebut should share what happened when I tried to make an appointment. When I reached the office's voicemail at 16:50 on a Friday, I left a message requesting a return call. Since the following Monday was a holiday, I didn't expect to hear back until Tuesday. When I didn't, I called and reached a young woman who asked me if I was hoping to make the appointment for myself. Dr. Hanna only treats children, she informed me. However, MassHealth's dental directory search data lists him as a general dentist who works with patients aged 18 to 65. In my experience, dentists who treat adults also see pediatric patients, with the only exception to this being children who need to be sedated during treatment. She made no mention of having received a voicemail from me that she hadn't gotten around to replying to. I made sure to tell her to have MassHealth correct its directory data. The receptionist's Spanish accent and use of "aks" instead of "ask" made it seem like she might be an imposter, part of a group who stalk and harass me, preventing me from getting medical and dental care, being treated fairly in job interviews, etc. They intercept my calls to businesses and have their overly-regionally-dialected or unusually-surly people give incorrect information to ensure that I can't get whatever service I'm in need of. If you know who they are, please let me know. But, you may also want to avoid Dr. Hanna because his office staff doesn't return calls from prospective patients, and he may only perform pediatric dentistry. Also, a Yelp ad for a Dorchester office location he supposedly practices from was missing a comma that should have been placed after the D.D.S. suffix.

In today's world, where everyone wants to maximize earnings and rush into things, I feel blessed to…read morehave a dentist such as Dr. Chiou. He is extremely talented, and truly cares about his patients. He's one of a kind! The office space is inviting. He's staff amazing. Thank you Dr. Chiou! ​​​

If dental phobia has been stopping you from going to the dentist for years, think no further and…read morecall this practice! I am absolutely amazed by everyone at this office. From the receptionist/ scheduler Karen, to the hygienist Alex, and of course the dentist, Dr. Chiou. Every point of contact I made has blow me away with their friendliness, professionalism and knowledge. We moved to Newton right before the pandemic and we have been looking for a dental practice for our family to call home. I came here after having not the best experience in another practice (which took all the courage in me to get to), I thought I'd give this highly rated practice a shot and get a second opinion. I am so glad I did. Dr. Chiou picked up the phone and spoke to me PRIOR to my appointment and gave me an overview of what dental work might be needed after looking at my X-rays. After learning about my absolute fear of Novocain, he reassured me that everything was going to be ok. The hygienist Alex was actually the one who gave me the Novocain, and performed my deep cleaning and she is amazing- skilled, patient and gentle. She made my whole experience beyond bearable and frankly, painless! The office is modern, clean, and awkwardly calming for a dental office. I have even sent my husband in and he couldn't be more happy and impressed. Thank you again, everyone at Newton dental group!

We used to take our children to a practice connected to one of the local dental schools, and we…read morewere reasonably happy there, in spite of the rather industrial feel to it. When they needed braces, however, we wanted a practice closer to home and selected Belmont Pediatric Dentistry's orthodontic partner, Belmont Orthodontics. Once we had experienced the cozy atmosphere and personalized service of the orthodontics practice, both of our kids asked to switch their regular dental care to Belmont Pediatric Dentistry. We like everyone there, from the front desk staff to the hygienist to Dr. Maru. Both the quality of the care and the customer service are excellent. I only wish they accepted adult patients.

Dr. Hami! I was told…read moreshe moved offices - I used to go to here while she was still in West Roxbury. I've gone to Dr. Hami since I was ... maybe 5 years old until I was 18. I moved to California for college, and I haven't found a dentist as good and nice & she is out here in San Diego! I'd say that a lot of kids grow up either hating the doctor and/or the dentist, but because of Dr. Hami's care and wonderful personality, I grew up enjoying dentist visits and dreading doctor visits! I was also able to have a visit or two when they moved to their new office in Centre Street before I moved too! Anyways, if I could, I'd keep Dr. Hami as my dentist forever! :) I wonder if she remembers me....? -Joy M.

Fantastic dentist office. My husband and I are so thrilled to have found a dentist office that's so…read moreclose and convenient to where we live (right down the street). Dr. Eilers is extremely friendly and compassionate. She never tries to upsell you or make you think you need more work or some kind of treatment you don't, unlike other dentists these days. Dr. Eilers has many, many years of experience and certainly knows what she's doing, rest assured. The office staff is also phenomenal... truly kind individuals who proactively reach out to you to make sure you get a time slot since Dr. Eilers does book far out (we aren't the only people who want to see her and know she's great!) Dr. Eilers won't ruin your teeth, she'll help you maintain great oral health. Stay on top of your 6 month cleanings and any cavities and you'll have amazing teeth for life. I remember as a very small child in my dentist's office there was a sign that said "be true to your teeth or they'll be false to you" and now as an adult I understand this saying so much more than ever before. I really want to preserve my teeth and keep them in the best shape possible. This office is truly one in a million. The ONLY and I mean only negative is the parking but you can't have it ALL, and that isn't a deterrent, obviously. This office is also not handicap accessible but that's out of their control also. Lastly, she doesn't prescribe 800mg ibuprofen only 600mg ibuprofen, which is kind of friggin weird to be honest (REALLY weird to be honest actually), considering I, and anyone, can just go buy it at any drugstore. It's an over the counter med and not like it's a narcotic but you'd think it was from the way she prescribes.... overkill if you ask me. I'm pretty sure I've covered it all at this point. This office meets all of my needs and Dr. Eilers is simply an honest, smart woman who is a great dentist and genuinely cares for her patients. Can't ask for more than that! (And if you need more ibuprofen just go to your primary care and they'll gladly write you 800's!)

Dr Eilers is a marvelous general dentist and heads up a wonderfully friendly and comfortable…read morepractice. I came to the office for an extraction, and both the consult and actual procedure were handled professionally and efficiently. The doc has an excellent chairside manner, is great with administering anesthetic (often the most painful part of the job), and is very consultative and thorough pre- and post-procedure, so that no surprises occur. And there is community, comforting vibe to the operation that you just will find at corporate or even larger practices. I strongly recommend this practice and Dr. Eilers.

My first visit was all I needed. Even if I move I'm keeping them as a dentist. My kids and I had…read moreour 1st appointment. They accommodated us by making us back to back visits. We got there got seen almost immediately. We did not wait long. The whole team is exceptional, from Gel at the front desk, to Lisa the hygenist. Dr. Liz is awesome, she has a fun personality and listens to your concerns and addresses them. The office is clean, and organized. There was another dentist there with blonde hair that was awesome too. I got in the car and both my kids were raving about how much they loved it here.

Beware. Please. Are there no dentists left that are going to help you try to keep your teeth…read morewithout breaking the bank. Never mind, all this implant pushing, fast talk and fancy cameras. I went to this office in Cambridge for an urgent visit ($400) and was told I needed to get a root canal or an extraction. Dr. B said the tooth looked like a 'perfectly nice tooth' that appears to be giving me some intense pain' and on her rec, I went and had the root canal ($1700 to a place this dentist rec'); only to be told a week later by same, Dr. L. Brachowicz at her Belmont office (another $200) that the tooth now had to be removed. And while that news was stunning...when I was told I should have deep scaling done TODAY, I about lost my grip. I have to say that the office staff were extremely nice but there were problems with getting my records and the treatment plan sent over to me.

Premier Endodontics…read more Ok, I usually only write reviews for restaurants so this is new to me. And this may be as important as your next meal in the North End or the Seaport! Like many (or most?) I am not a huge fan of going to the dentist or endodontist! I've had my share of visits and it's never as bad as you're expecting but it's not something you look forward to or look back on fondly..and you all know what I mean! Well, Premier Endodontics at 271 Waverly Oaks Road in Waltham, MA has changed that. From the easy check in with Henry, seamless connection and billing of insurance and any out of pocket expenses, to the explanation of their procedure. I had a short wait and was greeted by Dr Jones' dental assistant, Sabrina. Also, the office and their equipment and stuff seem very modern and the office was impeccably clean and comfortable. Sabrina greeted me and brought me to a room and explained what they would be doing and started with x rays. Shortly after the x-rays I was greeted by Doctor Jones who could not be more personable and professional! She explained what they would be doing to fix my cracked tooth. I needed a root canal and a temporary filling, then a second appointment for the permanent filling, and finally I would go back to my dentist who would install a crown. She also explained that they would first numb my mouth to desensitize it before administering "anesthesia" which I'm guessing was Novocain? When it was time to inject she was obviously more skilled than the last person I had seen years ago..I barely felt a thing! Not sure if technology has progressed but it numbed me up quickly and I didn't feel a thing!! All the drilling, grinding, hands, tools, and suction tube and not a bit of pain or even discomfort!! It is clear that Doctor Jones and her assistant worked extremely well together. They communicated and executed the procedure like clockwork and even played some decent music while they went about their business. (I'd recommend Yacht Rock or Classic Rock as opposed to Metallica or Snoop Dogg!) Disclaimer: They both sing while working and neither of them will ever be a contestant on American Idol! . However...it was very soothing and kind of reassuring of their confidence in what was clearly a routine procedure for them, but can be a bit daunting for 99% of us who cringe when we hear the words ROOT CANAL!! I returned for the second appointment to have the permanent filling installed and it went just as well as the first. The entire staff were so professional and seem like family to each other, which was very welcoming and reassuring to someone who doesn't go to the "dentist" much! I cannot say enough about how positive my experience was with Premier Endodontics and highly recommend them!! Thank you Doctor Jones, Sabrina, and Henry!!

My last endodontist was excellent, but she retired, so I was a little trepidatious about going to a…read morenew one. Turns out, there was no cause for fear. I had a root canal yesterday with Dr. Henriquez. She's top notch. Competent, caring, kind, and very clear in her explanations. Brianna her dental assistant was great, too, as was, Henry, at the front desk. They fit me in last minute, and got me all the way across the finish line on the same day. Highly recommend this practice!