Wow. Went in looking for help for my dogs allergies and got 'greeted' by three aggressive employees…read moretelling me that I need to feed fresh food because I'm poisoning my dog with dried dog food. Even when I told them it was the highest quality dry food they still kept coming at me with 'well do you eat McDonald's'?!' * Update: Her food has none of the known allergens and I've got her on supplements. But what has worked the best is wiping down her eyes, nose and paws with a damp cloth after each walk. It's reduced her scratching by about 90%! Just sharing in case it helps someone else.

Initially, this store and the employees were great! Very friendly, knowledgeable gals. However,…read moresince January 2024, things have really changed. I gave 2 stars (rather than one) because of the variety of products and items. This is good. However, the attitude of the owner and employees this year is less than good. One time I went in to be told if I didn't have cash, to leave. Their internet was down. No apologies, or options. I scrambled to go get cash. I was pennies short on the 2 items. Rather than waive the change so I could take both items, I had to put one back. The next time, I went in with cash. Again, I was coldly told they couldn't take my cash, as they couldn't make the necessary change. WHAAAAT?! As a result, I had to use a charge card that I didn't want to use. Again, no apologies. So disappointing! They treated me so poorly, I will never return. This is how you go out of business. There won't be a third time. Good luck keeping your business afloat.

I love this pet store and have been going to them for a while. The store focuses on holistic…read moreproducts for pets and Carrie's a wide range of premium foods. I was able to find kangaroo kibble for my dog as well as a large selection of freeze dried foods such as alligator, rabbit, goat, venison, and bison. Staff are knowledgeable and very friendly and also seem to love working there. Prices are competitive and sometimes they do have special deals.

Very helpful to me in finding food for finicky dog. Always…read moreshop there for any pet related items.

Short version: Zero…read morestars is more fitting. Did mobile at the house. Blind old dog. Came back in THIRTY MINUTES, bleeding in multiple spots. Having him put down soon, so gave second chance. Told them it was his last appointment before he is put down. They forgot. Long version: I realize we all have different standards regarding what constitutes as bad, mediocre, good and excellent. I can confidently say 90% of the population will think they are BAD. I had them come to our house to groom my blind 16-year-old Bichon. They took LITERALLY 30 minutes with him. Bichons have different grooming needs, and require much more time and attention. When she rang the bell I thought she had a question; no she was finished already. BEFORE HAND I told her to be mindful of his warts. She did not give one f, he came back with half of his warts bleeding because they quickly and carelessly shaved right over everything. I am putting him down soon, and new to the area. I thought I'd give them a second chance and that perhaps I needed to explain things to them like I would to a 4th grader, and it would be ok. They are supposed to be here at 11 today, so I texted to confirm. It wasn't even on their radar. I know all of our own struggles are our own, but you'd think they'd remember someone in partial tears calling to make their pup's last grooming appointment. She even blathered on about how her son is a vet tech. Then had the finger pointed at me asking if I told them it was an at-home grooming. I said yes, I asked if you still had our address on file. I'm actually happy this happened, my gut told me to find someone new, and I will take ownership over being willing to give them a second chance. I shouldn't have even considered it based off my little man's last experience with them. That part is on me. The rest is on them. If they forget an appointment that is a last appointment ever, made by a person in partial tears who explained the situation, then they CLEARLY do not care about the animals.

Was my Aussie groomed or abused? I brought my sweet, gentle,…read moreminiature Aussie, Bindi to Kelly's Pet Grooming, 6579 Gateway Avenue last week. Her fur was thick and long, but not tangled or matted because she is brushed nightly. I requested a teddy bear cut with a powder puff tail. When I returned to get her I did not even recognize her. She had been totally shaved. She has multiple razor burns on her back and neck, blood oozing from her nipples, several nicks and cuts under her tail area. I can only imagine her terror as the clippers came toward her face. She was also shaved around her eyes and mouth. Why? Why would anyone do this to a dog? She was traumatized. After returning home she just laid on the floor softly moaning. For over two days, she only moved to go outside to relieve herself. I am sure she does not understand why, after devoting herself to us for 11 years, I left her to be treated like that. I will never forgive myself for taking her there, but I hope Bindi will forgive me for doing so.

Sarasota Humane Society is the BEST place to adopt a forever pet. The staff is so nice. I've…read moreadopted 2 cats over the last 2 years and I respect it's a "no kill shelter" I heard from a staff member they go to other shelters and bring animals that would more than likely be euthanized and give them the exposure for a forever home. Their are other shelters that provide adoptions but this is a place I recommend!

I chaperoned a field trip to the Humane Society, and I was impressed. The animals' living…read moreconditions are pristine. They are well taken care of. The staff was engaged with the animals and terrific with the students. If you are looking to adopt a cat or a dog, I urge you to take a visit to the Humane Society.

She has cut my dogs hair several times. She did a good job…read more And I recommended her in my senior community. She's cut a lot of people's dogs in my senior Community.

This place is great! When I took my 8 month old puppy in for a haircut for the first time, I was a…read morebit anxious about it and so was he. In fact, Lisa said she may not be able to groom him if he continued to behave so timidly. However, she said to leave him and would call if there was a problem. A few hours later, we got a call and he was all finished. When we got there she told me how he did, and brought him out. I almost didn't recognize him! He looked sooo good! It cost $37 and was so worth it! She was able to get his mats out without shaving him and actually made him look more adorable than usual. They also do different colors for the doggy's hair there too, which I think is so cool! I totally recommend this place and really miss it as we now live in Seattle, Wa.

Stopped here while visiting to use the self dog wash. The entire staff was super friendly and…read moreextremely helpful.

the birds are kept in tiny cages. The cashier people dont even say hello and are too into their…read morecellphones to acknowledge customers. the manger was rude and rolled her eyes at me. Im never going back to this so called "great pet supply store" what a joke.

My daughter and I were picking up my husbands eye glasses when we noticed this cute little pet…read morestore. We went in to just look and met 2 wonderful and friendly ladies with 2 beautiful greyhounds. We talked about our Boston Terrier and what suggestions she would have for food with his itchy skin. I was buying his food at Pet Smart but I found their food was reasonable and I love giving my business to the little guy so we became customers if bone appetite .

Bone Appetite is wonderful. Kathy and Carol are terrific. Kathy remembered me by name the 3rd…read moretime I came in and what kind of pets we have and the food we were buying. The other day Carol noticed that we were not on the frequent flyer program (buy 10 bags, get one free) for the brand of dog food we get. Not only did she start us up, she checked the records to give us credit for the bags we had already purchased. The prices are equivalent with online and I like supporting good people running a nice business. Two thumbs up from me and four paws up from the two dogs and one cat in the house!