Sunrun sales person refused to give me a quote -- coincidentally I wear a prominent Jewish star. I have bought solar panels twice before which I told this sales person, I'm almost the perfect customer. I have given Sunrun multiple opportunities to tell me if their sales person is incompetent or discriminated against me, they have not responded. read more

Representatives identifying themselves as working for Sunrun have come door-to-door in our neighborhood multiple times. Most recently, a representative stated that Sunrun was affiliated with or worked with PG&E. This statement was made verbally and is preserved on video. To my knowledge, this claim is false. The residence is occupied by an elderly homeowner. Despite prior requests to stop, in-person solicitations continued. No purchase occurred. Posting so others are aware of these sales practices. read more

A Sunrun salesperson rang our doorbell at 8:45 PM tonight. Our kids were already asleep, the dogs went crazy barking, and the doorbell woke them up. We opened the door and said, "It's 8:45 at night." His response was, "Oh yeah, I feel you. I'm just waiting to be picked up. This won't take too long... I'm from Sunrun." We closed the door. I understand people are doing their jobs, but ringing someone's doorbell to make a sales pitch at 8:45 PM shows a surprising lack of awareness and respect for people's evenings and family time. Based on this experience alone, I won't be doing business with Sunrun. If this is considered an acceptable time for door-to-door sales, that's not a company I want to support. read more

Very unprofessional. A Sunrun salesperson rang our doorbell at 8:50 PM, which is completely inappropriate, especially for a family with young children. Door to door sales should not be happening that late at night. Please respect people's homes, privacy, and reasonable hours. read more

My system has not worked correctly since mid October. The earliest a technician could respond was late November and the problem is still not corrected. I called again and a technician could NOT respond until January. I just got a cancellation today from SunRun indicating they are canceling my January appointment as they need more time. My Trueup with PG&E last year was $3500 and SunRun told me that if I lease two Tesla Power Wall batteries, that would reduce my Trueup. The batteries were installed in July, and the stopped accepting a charge in October. And the only hope for this issue to be corrected, after one failed attempt, is now sometime in 2026. Even though my system does not work, they still want me to pay the lease payment of $280 a month for something that does not work. DISGUSTING! Do not purchase anything from SunRun or an affiliate of SunRun. The company cannot keep up with the repair of their faulty systems. 1 Star is too high of a rating for this company. read more

They do not honor the referral if the representative doesn't fill it out correctly. It has been 2 1/2 years and they haven't paid the person that referred them to me. They just give the run around read more

We have had our sunrun solar for 3 years. When our battery failed ,still within our 10 year warranty, Sunrun would not come to repair or even look at the battery until we were forced to sign a service contact for $500.00. We were told if the battery was determined defective there would be no cost to us. This service call was only to determine if the battery had failed. Battery was determined defective and was replaced. However, we were sent a bill for 580.00 for service with no detail and our equipment was still under warranty. This is a horrible business practice and unprofessional customer service. We do not recommend Sunrun . read more

Just want to give credit to Sunrun and an employee of their's, Zachary Naranjo. This gentleman rang my doorbell today. I wasn't feeling great so I didn't answer the door in person. I spoke with him through my Ring camera. He said he was from Sunrun and wanted to talk to me about installing solar on our home. I let him know that I already had an appointment with Northern Pacific Power the next day. I was prepared for the usual response, "bad mouthing" of another company. Instead, he respectfully gave a strong and sincere compliment to Northern Pacific Power, and said that if I wanted to have a second consultation from another company, to please keep Sunrun in mind, then wished me a good afternoon and walked towards the neighbor's house. I was so surprised by his behavior. I jumped up from the sofa, followed him down the street and told him how impressed I was with his demeanor and class. I told him he was going to be successful at whatever job he had. We shook hands and he offered me his card. Very impressive. Even though I haven't done business with Sunrun, if all of their employees are like this guy, it speaks very well of that company. read more

Sunrun - Solar Installation Near Me

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DO NOT USE SUNRUN! They installed our system in December of 2023. They did not set the battery settings correctly which I cannot change. Due to the setting we were receiving most of our power from the grid and not our solar panels for 15 months before someone from Sunrun stopped by, looked at my app and let me know the issue. We still paid over $2,000 to Sunrun in this time. They offered me a $300 credit instead of recognizing they made a mistake and making it right and crediting me for what I have paid. I'm not asking for a check. I'm asking for credit towards our system for what we paid for and did not receive. read more

I was very disappointed that SunRun didn't check with us on which subpanels and circuits should be backed up. Thus, they made arbitrary decisions like backing up the swimming pool and dryer (wtf?), but not the refrigerator and overhead lights in the house. And now they refuse to do the work to correct these poor decisions. DO NOT RECOMMEND! read more

Zero stars. Sun run has have knocked on our door 6 times in the last few months. Each time we've told them no. They keep coming back with lies that our neighbors referred them. We say no thanks AGAIN AND They get pissy and rude and exhibited their bigotry. We say we already told you no. I have no idea the quality of their work, but their door to door sales practice is awful. Please sunrun-respect our no the first time. If you do come back, please be prepared to apologize for your lies and bigoted remarks. read more

Don't provide your info to them as they will sell it to other companies. In addition they will come to your house VERY often and a few of their sales associates have been really rude. Even if I wanted solar I wouldn't use them. read more

My experience is with the constant solicitations at my front door. Sometimes 2 and 3 times a week, but today, they came TWICE in one day. A young man just showed up at 8:45 pm ringing the doorbell twice. VERY unprofessional. I will not do business with a company that disregards the "no soliciting" sign on our porch, nor with a company that harasses people in their home, let alone so late at night. The people going door to door are mostly pleasant, but a few have been annoyingly persistent (read aggressive). Even if I wanted solar, THIS is not the way to get my business. read more

I HIGHLY RECOMMEND ENRIQUE ROBLES (707.548.2111) AND SUNRUN PETALUMA - 5 STARS FROM ME It is because of Enrique Robles, Sunrun's Energy Consultant, that we went with Sunrun to install our solar system. It's also because of Enrique that I am now writing this review. He's knowledgeable, with good presentation skills, and he provided convincing reasons for going with Sunrun. Most importantly, he worked with his people to get the project completed in a very timely fashion. I don't know all that he did behind the scenes, but from the initial consultation to final PG&E approval took about two months - more than meeting my expectations. For example, I thought one aspect would take at least four weeks; he got it done in 3 days. He won't take credit for it, but his sense of urgency regarding the schedule impressed me. Kudos also to Sunrun Petaluma. They did all the permitting and paperwork. Of special note, the design team gave me a system that can't be seen from the street, and the construction crew made some additional onsite changes to hide the ground-level components even further - much more esthetically pleasing. They did quality, professional work. The icing on the cake and evidence of great work - my first electric bill on solar - down 88% from the previous month even though my usage (solar) went up. read more

My experience with Sun Run was excellent- entirely different from the negative reviews.... so much so.. I have installed solar on several houses now and my experience with Sunrun was the most professional. From start to finish... my sales rep, ChrisZ, to the electrical engineers, the roof inspection and the installation team. All were prompt, neat, professional. From the time I signed the contract to installation was a mere two weeks. Great company. I am so fortunate to be one of their customers. read more

the system does what it is supposed to do but the customer service is non existent. Multiple calls, multiple transfers, multiple promises to call back, but no return calls. Ultimately it has taken over three months to get a appointment. The reps need training in problem solving and in dealing with unsatisfied customers. I would not recommend this company read more

Don't ever use this company. They will hasten to install solar with all kinds of promises about customer service and 'cheaper than PG&E rates guaranteed'. However if there's ever a problem with the system or it stops working altogether (like ours did for 9 months) then trying to get service is a nightmare. Emails are either not responded to at all, or you get responses that are just empty statements of them understanding your frustration but they are working as quickly as possible to resolve the problem. Quickly? 9 months?? We paid higher rates to PG&E during that time, but when we asked them for some kind of compensation based on the fact it was their equipment being broken caused that to happen, they basically said 'Oh Well, not our problem'. The techs that come to your home are regular pleasant guys, but they will all tell you of the endless customer complaints they get when they go out on service calls. Dont use this company, run away, run very fast. read more

Got sunrun panesl 4 years ago we love the savings and the benefits for helping the planet, we recommend to everyone!

Do not use this company they are awful. We signed our contract in April 2021 and our system still isn't working. One incompetent move after another. In order: 1. At installation we were told the LG batteries wouldn't support our needs. Only Tesla would work, +14k. 2. Asked for the conduit to be run thru the attic, wasn't done - eventhough our contractor - following Sonoma county building codes - had prepped the attic and fuse box (fuse labeled "Solar") 3. Asked repeatedly that batteries be placed in the garage, installer refused. Because of the battery placement he did choose, didn't pass inspection. 4. After three months a Sunrun electrician came to inspect the situation, planned to move batteries and conduit. 5. After four weeks, and several promises of "we'll be there next week" - all broken. I was informed that they are slammed and can't get to us. After all if this we still aren't a priority. We've hired a lawyer and I'm looking to file a complaint with the state. Just awful. read more

Sunrun was awesome. I signed up for their PPA, didn't have to spend a penny out of pocket. Everything went great with installation and I've been saving a ton of money ever since. I would highly recommend! read more

SunRun took over Sungevity a while ago. They are the worst! My problems have been dragging on for almost 9 months waiting for them to come to resolution. It has cost me thousands and thousands of dollars. DON'T USE SunRun! read more

I would not recommend this company at all. They were the most expensive of all the quotes, I thought I would have a good product and customer service. I was wrong. Everyone from the salesman to the project coordinator has no idea what is going on. I paid in full and the product is installed but no one knows when someone will get this inspected. It's been 5 weeks of no call backs and no responses from my emails. So now I pay back my loan for the solar and my PG&E. I have over 30k in solar and no way to use it. Don't use this company, I'd go with a smaller local company with someone who you can actually talk to. read more

My experience with Sunrun is totally negative. After having a system installed, my sister had a series of strokes resulting in dementia. Acting on her behalf, with a Power of Attorney, I contacted Sunrun. In order to sell her house, we requested a price to "buyout" her contract. They were either unable or unwilling to provide a price or help provide a path to a solution. read more