This company is a scam
In December 2015 I signed a 20-year lease with Sunrun Inc. My home is not suitable for solar since it is surrounded with tall trees twice as high then the home. I hade no knowledge and experience with solar energy and trusted Sunrun. The system was turned on in April 2016 through the summer.
September 2016 the problem started. I contacted Sunrun customer service, a so-called Tier 3 A customer service representative Mr. Benjamin Thompson assisted me until April 2017. Several courtesy credits were given, two trees were cut and the cost was a split. Unfortunately, this did not solve the problem since this Solar Lease was for another 19 years. Mr. Benjamin Thomsen informed me in April 2017 that he is moving on in his carrier and if I need further help to contact Sunrun. Which I did when the same problem started again in September 2017. Since that date until now I have spoken to about 8 different customer service reps at Sunrun without any results.
In April 2018 I hade another large tree cut, which cost me $1500 and to my understanding the production of the panels can't supply the power as Sunrun promised.
I just wanted to add on that the trees on the southwest side of my house belong to my neighbor so I can't cut those trees down.
Sunrun is advertising on their website and on their marketing stands/boots at Home Depot or other major retail locations as 20% savings.
Prior to getting solar my electric bill was 30-50% less than what it is costing me now for electricity.
I have SOLID DOCUMENTATIONS PICTURES AND PROOF for my allegations.Check your home's title, you will see they put a UCC on your home. Absolutely right, Sunrun is a scam. They are not just robbing individuals, they are also taking away business from all electric companies nationwide. They should be stopped. I ordered magnetic signs to put on my car and I am driving around so people see the name and stay away from them. I complained to the Better Business Bureau and Consumer Affairs and on all possible company review websites. I won't stop. I would not recommend this to a friend read more