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Sunset Cabins

3.3 (4 reviews)
ModerateHotels

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Rockland Harbor Hotel

Rockland Harbor Hotel

(40 reviews)

$$

I wouldn't stay here again even if you paid me! Aside from the younger girl working the night…read moreshift, the staff was incredibly rude and seemed to have little to no customer service skills. When I first arrived, my room smelled terrible, like rotting food. I went to the front desk to let them know, and the woman there couldn't have seemed less concerned. I was moved to another room, but it smelled just as bad. I tried to deal with it, but eventually had to ask to be switched again. The third room didn't have the same odor, but instead smelled like it had been doused in cheap air freshener to cover something up. Not exactly a great start. At that point I considered finding another hotel, but it was late and the room itself at least appeared clean. Unfortunately, the noise situation was just as bad. If you plan on sleeping past 6 am, don't count on it. Unless you're on the top floor, you can hear every footstep from the room above you. The floors seem to have virtually no soundproofing, and I heard the guests above me constantly throughout my stay. The location is great, I'll give it that. But honestly, that's the only positive thing I can say about this place. The customer service is awful, the staff is rude, the rooms smell bad, and the lack of soundproofing makes it nearly impossible to relax. Save yourself the headache and stay anywhere else.

Staff was AMAZING!! I called to see if they had a room available for an early check-in in and they…read moresaid sure come on (2pm). They were super friendly and helpful. The bed was a little too soft for our liking and you could hear the people above you walking around making it hard to sleep. Other than those two complaints we enjoyed the room. The balcony was nice when people weren't smoking. The breakfast was nice with multiple options for everyone. Breakfast options included eggs, omelet, cereal, muffins, oatmeal, Pop-Tarts, fruit, yogurt, pastries, sausage, coffee, juice, and there was plenty of seating.

Grand Harbor Inn - View from our balcony

Grand Harbor Inn

(28 reviews)

$$$

We wanted to just love this place, but there were enough little problems to only rate it 3 stars…read more Parking is a HUGE problem. There are a limited amount of spaces in front with zero room to maneuver your car to fit in a space. There is a public lot right next door for a fee and hopefully you'll get a space. We were in the Waterfront King Suite. The room was lovely and had a great view!! However, getting hot water was inconsistent. We had noisy neighbors who we could hear using the hairdryer at 6:42am, and shouting down the hall and slamming their door at 7:30am. At 10:45pm there were sounds like chairs being dragged over hardwood for about 30 minutes. They do give you an opportunity to order breakfast that is delivered to your room and a time you specify. However, both days I had rancid milk for my coffee. I wrote a note to the staff after the first morning, and they served spoiled milk to me again on the second morning!! The food was also vastly under seasoned. I ordered the quinoa bowl both days and got two totally different dishes. And, my wife's potatoes were completely burnt. So for the money we spent on the room, I cannot recommend this place due to parking, noise, and food quality.

This hotel did not live up to its online reputation. Maybe they have staffing challenges in this…read morepart of the world...but who doesn't? Maybe pay more to folks. First off, the front desk would go 15-30 minutes without being staffed. This made it particularly difficult when we needed something - I sat across from the desk for 15 minutes at one point - but that's not enough to warrant a negative review. In fact, I waited this morning to convey this message in person, but the only people in the lobby were customers waiting for help. What does warrant a review is our breakfast foul up. This may sound like a minor issue, however in the world of customer service it absolutely is not. Here's what happened: the hotel provides breakfast in the room. We had two rooms. My daughter mistakenly put my room number on her breakfast card, so they delivered both breakfasts to my room. Only they didn't deliver both COMPLETE breakfasts - they only delivered a portion of the breakfasts. When we inquired about the mixup, we were shown our cards - no apology, only a hint of "here's where the fault lies, and it's with you." However, no one bothered to ask us before delivering an incomplete breakfast as to whether this was actually what we wanted (and bear in mind, this is not a big hotel). After that, there were a series of further mixups before staff actually sorted things out and got complete breakfasts to our rooms. I don't have a big problem with the mixup. I do have a problem with the reaction and the confused resolution. However, the blame here is not on the staff: it's on ownership. It's very clear that at critical points of the day, the hotel has a real staffing issue. It's also clear that ownership hasn't adequately trained staff on "Customer Service 101." The poor worker was clearly frazzled and could use some training and some help. As a result, this hotel did not earn the premium it charges.

Sunset Cabins - hotels - Updated July 2026

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