I have been going here for a long time , it appears to be under new management , quality of service and product care is definitely not the same I have stopped going here , I recommend you do the same read more

We dropped off a rather expensive shirt to be cleaned several weeks ago. When we picked it up, there were numerous stains all over the shirt that were not there when we brought it to the cleaner. They tried to clean the stains two more times, each time, the shirt came back in worse condition to the point of it ultimately being destroyed. I was told that the owner would reach out to discuss compensation and we have yet to be contacted. I have left various voicemails to no avail. I would not trust my clothes at this business again. read more

Dropped off a few shirts on a Thursday (needing them by the following Saturday). I was told they would be finished by the upcoming Wednesday. I went in on that Wednesday and was told they were not done. I went the next day and was told they do not know where my shirts are. Friday I go in and I am told they still do not know where they are. I then went on Monday, my shirts were on the machine with no ticket. It was very unorganized. I am very easy going and understanding but that was ridiculous. If the shirts aren't ready don't say you can't find them. I had to go out and buy a shirt for an event I was going to because they didn't have it ready or couldn't find it. read more

Went to pick up my items, and they had closed early. Sort of frustrating because I checked online and it said on their website that they were open. Maybe they'll update their online profile or not close early next time. read more

They are discourteous and very rude. Went in to pick a pair of slacks. The bill was $5.50. The lady went to the turnstile , picked up my order and walked by me, I reached out to take it from her, so she didn't have to walk around the counter. As I reached for the pair of pants, she pulled it back , kept on walking behind the cash register and says " I give it to you when you pay." I'm standing there with my credit card in hand and basically she thinks I'm going to take the pants and skip out on a $5.50 charge. I'll be going to another dry cleaner & btw, heard afterward this lady has an earned reputation for being terse. read more

I see the negative reviews, but I've brought my clothes here for more than 5 years, including uniforms, and never had a problem. And, actually, let me re-phrase that. The service has always been GREAT!! And the folks are nice and seem like hard-working business owners. The prices are right, too! I recommend Sunset Cleaners--give them a try next time! read more

Wow, I should've checked the reviews first.... Took two items in, one needed pressed, one needed re-stitched (not hemmed or anything). Their website said one price for the pressing services, when I got there, the pressing was another price. Okay, fine, whatever, just update your online presence, I get it, sometimes things fall through the cracks... I got a quote for the 2nd item re-stitching & upon going in to pick it up, the price was 30%-50% higher than the quote. Really? You're not going to honor your word that you told me when I dropped things off last week? Even after I expressly ask you to? I can overlook one oversight... I did the first time around when I dropped things off & paid for the pressing. I can't overlook the 2nd. Today I was told, loud & clear, a few bucks right now is worth more to this company than my continued business from here on out. As you wish, I won't return. Really, truly disappointing service. read more

I have used this cleaner 3 or 4 times so far and I have to say they have done a really good job. I have noticed the owner, an Asian woman, who did not speak with me personally but spoke to a Male employee very rudely and extremely condescending. I think she needs to work on her attitude. read more

Just started going to this cleaners and had a great experience the first time with the nice woman that worked The counter. I came back a second time, she was there to help, Very nice and personable. Within 30 seconds she was rudely pushed away by a female Asian woman Who I later learned was the owner. She was not only rude to her employee but was very rude to me. Basically telling me what I was going to do, not listening to anything I was saying. She was very rude and impersonal. I picked my clothes up the next day, again from the very friendly woman that helped me originally. I told her that I was treated very poorly as was she by the owner and I would never be back, she apologized for the owners behavior. read more

I recently moved to Fountain Hills, tried three dry cleaners, and liked this one the best. They get the perfect amount of starch on my husbands shirts and they take about one day. The staff is super friendly also! read more

Only cleaners I used since moving into town a little over a year ago. Loyal client, weekly cleaning dropoff. They do good work. The customer service from the owners is the problem. Their employees are nice. Owner wife (Asian woman) not a people person; she is short and can come across rude, although I've been successful in engaging friendly conversation. She usually appears rushed and in a hurry. Husband owner (senior white male) is generally quiet and friendly. I took in 3 shirts on a Friday morning, asked for 1 back by end of day for Easter weekend. Male owner smiled and without hesitation said he could not get it done. This was a basic dry clean short sleeve Quicksilver shirt. After over a year of weekly loyalty, my reasonable request for 1 shirt was quickly denied. Very disappointing. My loyalty wasn't enough for them to do one more shirt. I took my 3 shirts to another local cleaners and received one day service on my first visit. Sunset lost a customer. Lebaron gained a new one. read more

I should have walked back out the door after talking to the lady behind the counter about cleaning my suit due the the fact she could not specifically answer my questions about their cleaning process but the price seemed reasonable and I was in need. When I picked up the suit the smoke smell was still in the suit and the appearance of the suit did not change much if any at all. The asian lady behind the counter could not communicate very well but let me know in no uncertainty that their would be no further discussion and they can not remove stuff like that from the suit. I will not be going back. read more

i had used this cleaners for about 2 years and during that period i basically received the services that i paid for without incident. that changed in dramatic fashion a couple of months ago! after dropping off a $900 suit to be cleaned and returning the next day to pick it up all appeared to be business as usual, so to speak....was i in for a shock!! i took the suit pants out of the plastic and as i went to put them on i noticed a large "l" shaped tear in the designer pants that was not there when i dropped them off. angry and frustrated i began taking them back off when i looked down inside the pants and saw a row of approximately 6 or 7 safety pins all along the crotch of the pants, holding the fabric together. needless to say i was upset that my suit was ruined but hey, accidents happen and it could be replaced but what made me furious was how they tried to hide it as if i was stupid and wouldn't notice. when i returned and confronted them the first 2 women told me that could never happen at their shop. when i clearly was not going to accept that answer, the manager, mark, told me that he didn't believe his employees would try to hide something like that but being faced with the evidence in front of him he would check the security cameras to prove it one way or the other. to his credit he called me a week later and admitted it was their error. when he asked how much they cost and i told him he asked if i still had the receipt. i thought it was a bit unusual as their insurance company should know the value of them but as i didn't still have my receipt from when i bought the suit, i provided him instead with price quotes from the clothing stores that sell it as well as contact people at those stores. it has been 5 months since my suit was ruined and still there has been no resolution! read more