Service was excellent, friendly staff, activities were energetic and fun, and funny…read more.. The most important mention here is that , I have traveled alot, I know Service industry very well.... ***** WENDY ******at the main pool, might be the single BEST WAITRESS i have had ANTWHERE....her connection to customers is excellent, she quickly becomes in tune with exactly WHAT ,and WHEN the customer needs something, she becomes completely intune to this to the extent,WENDYS customers NEVER have to look for her or wait more than a moment...it was absolutely 100% A+ Customer service...WENDY was friendly, with a smile, engaging,and makes her Customers look for her assigned service area... If I was starting a business, I would want everyone to have her skill set, attitude, and instincts for customers needs....Give WENDY a raise and make her a trainer of wait staff...it'd be an investment that shows profit! Now...the food...bfast and lunch buffet was not good, bland, low quality meats...burgers at this resort are ALL CRAP...doesn't matter if u order room service or burger bar near pool...ALL BURGERS A CHEAP GRADE, and taste so bland it MIGHT NOT BE BEEF...(NO EXAGGERATION) restaurants on resort are better quality, small portions...

Absolute Scam Disguised as a Resort…read more Temptation Resort Cancun is hands down one of the worst hotel experiences I've ever had. Let's start with the food, atrocious. Everything tastes like it was molded out of Play-Doh and seasoned with Crayola wax. The so-called "fine dining" restaurants are a complete joke, serving Costco-sized samples and calling them entrées. The much-hyped She restaurant is especially laughable: terrible food paired with a cringe-inducing striptease show that's more uncomfortable than entertaining. The property itself looks like a glorified Motel 6--and that's not even my opinion. One of their own sales managers used those exact words. That alone should tell you everything. Apparently, this hotel was recently bought out while on the brink of bankruptcy, and it shows. They stripped benefits even from beneficiaries and replaced them with aggressive, nonstop upselling. They relentlessly push a "membership" that costs $70,000 for 80 nights, plus $500 every 7 days you stay. You'd have to be completely out of your mind to spend that kind of money on this dump. The crowd is extremely mixed, nothing curated, nothing upscale. Many guests are there to swing (not all, but many), which may appeal to some, but it's not my scene. No offense to the guests--just calling it what it is. Despite being a beneficiary, the only tequila they'd serve was Jose Cuervo and Hornitos. That says everything about how cheap and greedy this place is. Service is equally bad, room service is basically nonexistent. To make matters worse, this resort sits on the north side of the beach, where the water is murky, dirty, and completely uninviting. Definitely not the Cancun postcard experience you'd expect. This place is a total rip-off. If you enjoy hospital food, terrible service, aggressive sales tactics, nonexistent amenities, and being hustled constantly, then maybe this is the resort for you. Otherwise, save your money, your sanity and stay literally anywhere else.

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

Live Aqua Cancun was a really nice all-inclusive overall. Not perfect, but definitely a relaxing…read moreresort and a place I'd still give four stars. We checked in on a Sunday around 4:30, and the room was already cleaned up and ready. We stayed in one of the terrace rooms on the fourth floor, and the room was well maintained the whole trip. Housekeeping was really good, and the lady who seemed to consistently clean our room was super friendly. They also do evening turndown service between about 6 and 9, which I liked more than I thought I would. The food was hit or miss. Sea Corner was easily the biggest disappointment. You really have to like ceviche to enjoy that spot. I tried the battered fish taco, which was a really small rolled fried fish taco and honestly tasted kind of stale. The red snapper tostada was okay, but still pretty subpar. Overall, Sea Corner is one I would skip. Ciete's breakfast buffet was decent, but still very buffet. Some of the food had that stale, been-sitting-out-too-long taste, but the omelet bar and fresh juice/smoothie bar helped a lot. They have two omelet bars, which spreads people out, and Marco at the smoothie bar was awesome. He remembered me after my first smoothie and was friendly the rest of the trip. Azure was pretty good. We split hummus and pita, and I got the chicken in red wine. The chicken was cooked perfectly and came on a bed of mashed potatoes that were really good. Dessert was just okay. The baklava was very cinnamon-heavy and almost tasted like a churro. MB was good and definitely felt like their "dress up" restaurant. I had the stuffed chicken, my girlfriend had the veal cheek, and we also tried the filet mignon. The filet was cooked perfectly medium rare, and the meal overall was good. Not amazing, but one of the better dinners there. Hidden Garden was probably our favorite restaurant. We went there twice because it was that good compared to the other options. The samosas, gyoza, chicken satay, shrimp fried rice, and desserts were all really good. The Thao, basically their version of orange chicken, was also really good. The pad Thai was okay, but sweeter than I prefer. Their signature cocktails were also really good. The Thursday night show was a nice part of the trip. They had a buffet by the pool, with a mariachi band from 7 to 8 and traditional Mexican dancing from 8 to 9. The dancing was almost like a theater-style show, and that part was great. The buffet was on par or slightly below par. They had a crepe bar, a grill with pretty good steak and chicken, and a couple decent soups, but a lot of it still had that left-out-too-long, slightly stale buffet taste. The entertainment and activities were a big highlight. Trivia every night was great, and karaoke was a blast once people started getting into it. Pablo hosted trivia and karaoke with Jorge as the DJ, and Pablo brought a lot of energy. Jorge also DJs at Egos later at night, and they played a good mix of American dance music and Latin dance music. During the day, we tried archery, water aerobics, bingo, the guacamole class, casino night, and a self-facial class. Archery was a blast, and aqua aerobics in the infinity pool was really fun. Ricky was a ball of energy, and Jocelyn was really cool too. The activities did not feel like boring resort filler, which was a nice surprise. A few things could be better. Pool towel service closes at 6, even though people are still in the pool later. There is also basically no shade in most of the pools, so you get crispy pretty fast. They also need to be clearer about which pool beds are first-come, first-serve and which ones are paid or for Club Aqua. I saw multiple people get moved because it was not explained well. Communication could be better too. Some restaurants are closed on certain days, probably because the resort was around 50% capacity, but they should give you a schedule at check-in. We planned to try Verana, their Italian restaurant, and then found out it was closed that day. The humidity is something to think about. Obviously it is Cancun, but the indoor areas and hallways do not have much air circulation. Our fourth-floor hallway also had a broken water feature with sitting water, and I think that made the hallway smell more humid and musky than the rest of the resort. The drinks were decent, but I would not go in expecting strong resort cocktails. I drank margaritas and pina coladas most of the trip and never really felt much from them. For stronger drinks, shots are probably the better route. Overall, Live Aqua Cancun was a really nice, relaxing trip. The staff was friendly, the room was clean, the activities were way more fun than expected, and Hidden Garden was a nice surprise. The food is not amazing across the board, the pool setup could be better, and communication could use work, but I still had a really good time. Good resort, not perfect, but definitely worth checking out.

I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

Checked in around 9 PM and was surprised to find that the room I was staying in would basically be…read morea closet. My bad for not doing my research. I was offered an upgrade for a good price if I paid in cash. Sounded like the guy was just going to pocket the money so I passed. The mattresses were worn and lopsided. No box springs. First room had so many roaches we asked to move. They said they upgraded us to another room that had a very partial view of the ocean. Bugs were a little better. The resort advertises 4 restaurants. Only the buffet is available the majority of the time. I got into the Sushi place and it was good, but a lot of empty tables where I'm sure they told people they were booked. Two of the restaurants switch days they are open. And the hours are very selective (Japanese and Italian I think). The pizza was good but only available a few hours a day. The beach was beautiful. Pools were too busy to enjoy. The overall location was good. The show was fantastic. Would highly recommend the live entertainment. Internet sucks. Would never stay here again because of the bugs.

Great all inclusive resort at the end of the hotel zone and 25 minutes from the airport. The…read morevariety and quality of food was great with lots of fruit options. The service staff were outstanding while front desk staff were just doing their job. There's no real place to do swimming or laps since the beach area only goes to maybe 4 feet deep. Pool is ok but kind of cold. Overall a great stay with clean rooms & a well taken care of property. I'd skip the special restaurants (Italian and sushi) and stick with the buffet which was never crowded. There is also a great paved walking trail outside. Very safe.

Ignoring the beach sea algae and stomach bugs we got, there were so many issues with our stay…read more Buffet food was dry and low quality, restaurants require reservations but were all full regardless, broken elevators, showers with damaged plumbing, drinks were all watered down (both regular and alcoholic, you can taste it and watch them pour water into the OJ, for example), they aggressively sell you excursions and addons at check in like a pirate ship outing, pool towels are constantly unavailable and waiting on being washed, the gift shop only had minimal medicines in case you get sick, the required wristband to wear have sharp edges and it's easy for you and your kids to cut each other while playing at the pool, the bedroom drawers aren't secured properly and can easily slide out and fall on your kids feet, etc. They're helpful with bringing drinks at the meals and things like the swim up bar at the pool are handy, the beach hammocks are nice, and they did a good job picking up our bags at check in, but there's still so many issues and so I don't plan on coming back.

OMG I would say the worst, but it was some pleasant moments…read more We were he for a little under a week, and had to change our rooms 3 times; due to the air conditioners not working properly. The first night our room was like an oven. We changed the room and it was the same thing. The last room safe did not work or lock at all, so we had to lock our valuables in our luggage. While we were out on an excursion Items from our room was appeared to been searched, and missing. One thing that was the obvious was the my eyeglasses cleaning cloth, which was on the floor, that i always keep folded with the tiny spray, in its Velcro satin case. That's the moment when I discovered my son's Ray Ban's were missing. ( a birthday gift from his Nana) The best thing that about the resort was the coffee and me shop, and one restaurant that was RSVP only, that was still inclusive with the price of the room. I appreciate that excursion could be purchased on the venue. It's so unorganized when your purchases tour come to pick you up. We are informed to be in the lobby, there's so many people in the lobby, on different tours, that we were overlooked. Not only did our tour bus leave us, and we discovered within the SAME MINUTE, I'm talking seconds! They can not call them back to pick us up theirs no return or discounts, I had to pay another $120 for transportation ONLY to get to the park states over, otherwise I would have lost my money for two people. We manage to get there and rode our tour bus back to the resort afterwards. Mexico tours will definitely leave you at your hotel, jungle, or desert. And theirs no much phone reception. So have your ass outside on the curbs with a sign or your purchase records. I met a lady who always visit Mexico and was told that she always travel with her own fan. Like she brings a Carryon just for her fan only. This was a lesson learned. Service was friendly. They want to discord all your wristbands when you checking out. There was a cool night club on the venue that offered drinks as well. Overall I felt safe and irritated. I would selected a different resort on my next visit to Mexico.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

We have been Royal Resort members for over 16 years. We normally stay in Playa del Carmen at the…read moreHaciendas and always have a great stay there. We used points this year to spend one week in Cancun. They didn't let us use points for the Sands so we stayed here. The room we were given has to be one of the worst in the resort. The traffic noise was unreal. There was also the sound of bags of bottles being moved around which was incredibly noisy. I had to have white noise playing loudly on my phone to drown out the noise just to sleep. The traffic never stops. The food was not great. It was never very warm and there are very limited choices. The juice was so watered down I could hardly tell it was juice. On the positive side, there are some very nice people who work for the resort. We appreciated their kindness and hospitality.

This resort has terrible service and is poorly managed. They are also constantly providing…read moreincorrect information which caused unnecessary problems with logistics and made our vacation unpleasant. I would recommend booking elsewhere! Antonio claimed to be our concierge for the duration of our stay, but instead, all he did was try to sign us up for a marketing presentation the moment we finished checking in (felt kind of like a timeshare). It was a very offputting way to start our trip in Cancun - Being forced to listen to his pitch in the hotel lobby when we just wanted to go to our room and settle in. When we contacted Antonio with other questions later in our trip, he said it was his "day off" and to contact the front desk. "Dedicated concierge" - Right. Odilio, our server at the restaurant, was not helpful at all. After he finally served us food (and got our order wrong), we never saw him after that, even to pay our bill. We waited for about half an hour then went to the front and asked someone to provide us with the bill. Food service in general seemed intentionally slow. We were told by staff that the poolside grill would be available from 12pm to 3pm. When we arrived at 1:30pm, they said they were closed. Also, good luck trying to call their hotline to make a dinner reservation. We called 5 times over the course of the day and the phone always hung up on us. We went to the front desk who I believe called the same number and had the same problem. Then the front desk claimed to successfully make the reservation for us, but when we got to The Trattoria, they said they couldn't find any reservation set up... We later called the same hotline to book seats for the show at The Royal Sands. The operator said there weren't any more seats. We took a chance and went to The Royal Sands anyway, and guess what, the show was actually open seating and there were plenty of chairs available. By the way, the shuttle to their sister hotel only runs on weekdays. Our room was decent but there was very loud construction adjacent to our building everyday. Side note: Not the resort's fault, but there are LOTS of mosquitos on the premises. I guess it's because they are on the bay side (still water) of the Hotel Zone versus the ocean side which has more winds.

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Grand Fiesta Americana Cancun completely exceed my expectations. From the moment we arrived, the…read moreservice was warm, professional, and truly top tier. The staff was always nearby, attentively anticipating our needs and checking in seamlessly to ensure we have everything we could possibly want, creating a refined and personalized luxury experience throughout out stay. The property itself is stunning- beautiful ocean views, though it is an old property but is well maintained. Our room was spacious and had breathtaking views of the turquoise Caribbean Sea. The food was another highlight. With multiple onsite restaurants. Vina del Mar was perfect for starting the day- it serves breakfast lunch and dinner and offers mexican and international cuisine . Outdoor sitting was beautiful. All other restaurants would need reservations- and we tried Chianti Trattoria Italiana - serving Italian cuisine and had elegant atmosphere. La Joya- serving authentic Mexican cuisine with incredible presentation. With its prime beachfront location, relaxing pools, outstanding dining options, and exceptional service, Grand Fiesta Americana Cancun delivers a truly luxurious experience. I would absolutely recommend this resort and would love to stay here again.