We have been Royal Resort members for over 16 years. We normally stay in Playa del Carmen at the Haciendas and always have a great stay there. We used points this year to spend one week in Cancun. They didn't let us use points for the Sands so we stayed here. The room we were given has to be one of the worst in the resort. The traffic noise was unreal. There was also the sound of bags of bottles being moved around which was incredibly noisy. I had to have white noise playing loudly on my phone to drown out the noise just to sleep. The traffic never stops. The food was not great. It was never very warm and there are very limited choices. The juice was so watered down I could hardly tell it was juice. On the positive side, there are some very nice people who work for the resort. We appreciated their kindness and hospitality. read more

This resort has terrible service and is poorly managed. They are also constantly providing incorrect information which caused unnecessary problems with logistics and made our vacation unpleasant. I would recommend booking elsewhere! Antonio claimed to be our concierge for the duration of our stay, but instead, all he did was try to sign us up for a marketing presentation the moment we finished checking in (felt kind of like a timeshare). It was a very offputting way to start our trip in Cancun - Being forced to listen to his pitch in the hotel lobby when we just wanted to go to our room and settle in. When we contacted Antonio with other questions later in our trip, he said it was his "day off" and to contact the front desk. "Dedicated concierge" - Right. Odilio, our server at the restaurant, was not helpful at all. After he finally served us food (and got our order wrong), we never saw him after that, even to pay our bill. We waited for about half an hour then went to the front and asked someone to provide us with the bill. Food service in general seemed intentionally slow. We were told by staff that the poolside grill would be available from 12pm to 3pm. When we arrived at 1:30pm, they said they were closed. Also, good luck trying to call their hotline to make a dinner reservation. We called 5 times over the course of the day and the phone always hung up on us. We went to the front desk who I believe called the same number and had the same problem. Then the front desk claimed to successfully make the reservation for us, but when we got to The Trattoria, they said they couldn't find any reservation set up... We later called the same hotline to book seats for the show at The Royal Sands. The operator said there weren't any more seats. We took a chance and went to The Royal Sands anyway, and guess what, the show was actually open seating and there were plenty of chairs available. By the way, the shuttle to their sister hotel only runs on weekdays. Our room was decent but there was very loud construction adjacent to our building everyday. Side note: Not the resort's fault, but there are LOTS of mosquitos on the premises. I guess it's because they are on the bay side (still water) of the Hotel Zone versus the ocean side which has more winds. read more

THIS PLACE WAS AMAZING. La Palapa is an amazing restaurant, and all the workers were so nice. The food was amazing. The resort had other great things too. First, the rooms have a full (but small) kitchen and a lot of room. Four beds and two TVs is great. Second, the resort had many amenities, from shuffleboard (FUN!) to pools, to beautiful, calm beaches, to great scenery. At every place where a building connects, there is a nice garden, and by the lobby, there is a nice water-filled area with turtles and nice plants, and stuff. There is a small but functional gym, and next to it is a mystery room. (Room 1312) IMPORTANT!!! The hard-working, kind workers are very underpaid, only receiving about 17USD a day. If you bring a lot of money for tips, they will be so happy and will be even better to you. THIS RESORT IS AMAZING!!! read more

There was hair on the sheets when I pulled them back. The toilet plugged easily and took maintenance a while to come 4 phone calls. No robes in the room. No cream and sugar for coffee in the room. We paid all inclusive. I called room service to ask for coffee and creamer the lady was rude to me sounded like I was a bother to her. I am on yelp to share my experience. I would not have written this review but the employee really upset me. Im easy but when I'm disrespected on it is not appreciated. I don't have to come here. I chose to come here. I have been to the other Royal resorts, and the service was outstanding. Everyone we have encountered has been great except the room service lady on the phone. read more

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We are experiencing a wonderful day here so far. People try to take care of as best as they can, just about everybody speaks English and they are constantly asking you if you need anything else. They actually treat you like royalty. We have asked for the all inclusive deal, and so far it seems to be working out OK. They have nice beaches, a good restaurant, the place is clean, and everything is well taken care of. read more

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Stayed here 3x already! Service is always great! The employees are very pleasant. Service is prompt when needed. Very clean & cute villas. Rooms & space is spacious. read more

Love the service here by Manuel of La palapa, Socorro who was our assigned concierge graciously helped us book reservations and our cleaning lady assigned to our suite! We love the food too! So yummy and I loved the fact that we could cross properties and they also have a shuttle for that! Amazing experience and would definitely come back to this hotel! Wish that it was pet friendly though! Alberto from Royal sands la veranda was amazing too! read more

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This is a nice little resort, very affordable and filled with amenities to keep everyone entertained. From kids club to teen club/activities to adult activities planned everyday. Older building so some items are dated but the friendliness of the staff makes up for it. Limited eating options on-site, but plenty enough if this is your starter all inclusive resort. The drinks are plenty and the food was ok also. Nothing spectacular but ok. We never had any issues with getting seating at a restaurant or grabbing a spot on the beach. Taking a couple of stars as there are time share folks on-site so be prepared for some pushy sales pitches and incentive packages. The beach is mostly filled with sea weed. No nurse or physicians assistant or doctor on site so if there is a medical emergency you are on your own and we found that out the hard way. All the restaurants are done by 9:30. read more

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The Royal Cancun Resort is located approx 35min from airport. Traffic is horrible as expected. Our stay: Overall it was okay for a week... The rooms, housekeeping, staff: Rooms are extremely clean and spacious. Two balconies, one with a seating area. The beds were very comfortable and the bathroom has soft fluffy towels. The villa is very large and had 2 bedrooms, so their great for couples or families. Full kitchen, two bedroom and a pull out bed. Large screen TVs on living room and master bedroom. If you get a street side room, you will hear loud music and traffic. Restaurant: The food is just okay, beware of birds that steal food and sugar off the tables, SMH. If you don't have the all inclusive package, the food portions are small. A side order was served in a condiment cup. We had breakfast package with our room only. Food was very expensive for Mexico of course. Customer Service: The front desk was very professional, friendly, and helpful. The hotel does have a very nice grocery-market store for their guests, which was great if you wanted some evening snacks or drinks. Beach, grounds & seating area: Beautiful grounds, well maintained, lot of seating areas, swim up bar, beach was okay- sea weed in water. Nice clean pools. If you walk down away from beach the it's gets abit better for swimming. Tips: They will ask you about time share, kindly decide. We opted out, not in Mexico to purchase anything for free trips or services... There is a grocery store and more reasonably priced food outside of hotel, walking distance. Bus stop is across the street depending on your direction you wanna travel, they are cheap and get you pretty much go to the best beaches, shopping and restaurants. Make sure you look at your bill daily, they messed up our bill, saw charges from another person's dining room, and they charge $1 per day for charity. The charity charges can be taken off your bill. Visit their partner hotels, The Royal Sands and Royal Islander, free shuttle between the two. See my reviews on these three hotels. Would I come back? Probably not, due to my money can go further in another country. Mexico is very touristy and overpriced, our money is worth alot here. Ive been here several times and its insanely to expensive. I'm only in town for a friend's wedding. A cab will cost you $78 one way from airport to travel 30mins, they all stick together with prices. I don't go on vacations to debate prices about anything. So no I won't return ever. ~Dani Travels For A Living @glampedlife read more

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I stayed here as part of a package deal (flight & hotel) that my sister found online. From looking at the website, it looked beautiful so I was pretty stoked to stay here for our vacation. I went to Cancun with 9 other people (family & friends) to celebrate my sister's birthday. For most of us, this was our first trip to Cancun. When we got to the lobby, it looked beautiful and decorated with string of lights and modern furniture. The staff were extremely friendly and helpful. Checking in was painless. We got our all inclusive wristband and a brochure that list all of their amenities, business hours of restaurants, etc. I enjoyed their pool areas. Water was not too cold. There were bars all over the pool areas. So many people enjoyed having their drinks while relaxing at the pool. The restaurants were ok. I have separate reviews of their restaurants so I won't say too much about them here. There was a dress code at all of their restaurants. But 2 have a more strict business casual dress code. I don't remember the names, but it was an Italian and Japanese restaurant. Their room service was ok. Room service is available 24 hours however, you can only use room service once a day. I stayed in a room with my cousin and sister and we ordered room service every day of our stay. Since we had to use it once a day, we mainly ordered room service for breakfast. We ordered a late night dinner once. Our hotel room was really nice. The best part was the spectacular view of the ocean. The room had a fridge filled with some drinks. Beds were fairly comfortable. Pillows weren't super fluffy or flat. The bathroom contained dual sinks which uses drinkable water. My cousin's friend had an accident on the property. To get anywhere on the property, from bars to restaurants to the pool, you have to walk outdoors. The week we stayed there, it had been raining on and off. Obviously that left the floors quite slippery. There was no caution sign or anything to notify guests to be careful. My cousin's friend slipped and fell. Hit his head on the floor. He was delirious and bleeding. My cousin notified hotel staff and he was told to bring his friend to the nearest clinic. Staff didn't provide transportation or any kind of assistance. My cousin had to grab a taxi and brought his friend to a clinic 10 minutes from our hotel. Overall, we won't be coming back to this hotel. I gave it 3 stars because it wasn't a horrible experience but it wasn't super great either. Pool was great, amenities were great but the restaurants and the lack of assistance for their guests when an accident occurred on their property weren't great. read more

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They wouldn't let me come in at 3am with my HUSBAND who was staying here & paid money to stay here because I didn't have a wristband. This place is absolute garbage. I would give 0 stars if I could read more

Google If you want a relaxing peaceful vacation, this is the place to come!! We arrived Saturday during a huge rainstorm and checked in. The front counter staff was friendly and very helpful and was very attentive to our needs. The rooms are the cleanest I have ever seen, and the housekeeping staff work hard to keep it that way. Moving onto the food at the Palace every nite has been a delicious experience! I like to taste food for the flavor for the first time, so I don't compare the food to anything I have had before. Karla (always with a beautiful ), Neftani, Angel, Maykki and so many others of the wait staff and bar staff really bent over backwards to ensure our dining experience for every meal was a pleasurable experience! Oh and the nightly buffets are a taste bud joy-full experience in itself!! We opted for the all inclusive for $94 a day and we are so glad we did. I am not an alcohol drinker so I have been indulging in the fresh mango, orange, and coconut frozen drinks to cool off is a real treat! The SALT WATER pool on the family side is much more quiet then on the palpala bar swim up side but both has their advantages. Don't be afraid that practice your Spanish as everyone is willing to help you with pronunciation. Lastly please show your gratitude in your tipping. I found it helpful to carry pesos or even us dollars to show my appreciation individually as well as group wise by adding to the total when we signed our room number. Remember they too have families to support. I can go on all day at what a relaxing, tranquil, beautiful place the Royal Cancun is but you won't know unless you try it! I like to see everything as a brand new experience and I figured find that when I drop all expectations the end result is always bigger and better then I have ever dreamed! read more

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Best and most awesome experience ever. Honeymoon trip and they not only knew, they made it extra special. Thank you, Jarlin, for all your extra help and caring. The view, the food, the entertainment, Wow! Amazing hospitality, detail, and experience.... WOW! read more

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We just came back after a family vacation 11 people in our group 2 kids 3 and 5 . We all got sick! I don't recommend this hotel to anyone. I don't know if is the ice or the food or the cook is sick and there's a bacteria in the food that makes you sick. I've been in Cancun and Rivera Maya before and never experience something like this. read more

Gilberto the manager is very unpleasant and rude. Just as tacky as the hotel. We stayed at the Royal Sands and we are supposed to have "access" to all their sister properties but that was not the case!!! read more

Recently returned from 5 nights/6days at the Royal Cancun and we had a great time. We did not choose the all-inclusiveI because we knew we'd want to do a lot of sightseeing and it wouldn't be worth it. We did rent a car from the airport and kept it all week, parking was simple at the resort. Rooms - we had a two bedroom and two bathroom suite. The space was perfect for our family of five. The kitchen was equipped with everything that we needed. The space was clean and the beds were comfy. We were very happy with our room. Food - the food was ok. We ate 2x at the main restaurant. Once the day we arrived, I'm the food was ok and the again on the weekend for the buffet which was really good. The service was good overall. We did not try any of the other restaurants. Beach - the hotel was beachfront which was nice but there was some seaweed at certain parts. We were in walking distance of other beaches which was nice. There was also a dock which my kids enjoyed jumping off of. Amenities - we did not take advantage of kids club or the outdoor stuff but they did have wake boards and kayaks to use. Gym - my husband used the gym most days and it sufficient. There were almost always people in there working out. The gym is in an open glass area so everyone walking by can see you. Shuttle bus - there is a shuttle bus to take you to their sister properties but we did not use it. Bc wr had a car, we could have driven but the time went fast and we didn't go to them. Resort - the overall resort was pretty. It's not a huge massive resort which was nice, especially for the price. Safety - we always felt very safe there. In terms of COVID, everyone that worked there wore a mask, there were sanitizing stations everywhere. Check in - check in was fairly easy. We arrived early and our room was not ready we were going to get our bathing suits and head to the beach while they held our luggage but 20 min later, they had a room for us. We were given a concierge person who spoke to us about property amenities, helped checked us in and gather our COVID info and gave us guidance about the area. He tried to get us to attend a property presentation and we were offered a variety of bonuses but did not want to do it because we had young kids with us and knew we were not going to buy. The overall check in took about 30 min or so but it wasn't bad. Our kids met other kids in the pool that they played with and it turns out they come every summer. We met a few people we frequently visit the property. We enjoyed our time and would come back again! read more

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Amazing food is great recommend getting the all inclusive pack when booking room service is great and fast rooms are nice and comfy

Beautiful place my family loved it except there was construction going on and well we could not sleep then the next day we were moved to another room, sadly frustrated because we did not want to move but we had too due to time share read more

Busy location by a busy road, loud party boats pass by, no good beach, I couldn't find a Jacuzzi. Their buffet doesn't include drinks and it's not mentioned anywhere and we have never seen it anywhere in Mexico. The price isn't cheap either. Paid $40 just for juice for kids. My husband took our kids to the buffet but had to leave for a few minutes while I stopped by to watch the kids. I informed the waiter and he nodded ok. However, we got charged full another adult price because I filled kids plates, and I didn't even sit down once it are anything there. They charge you for having a service dog even after obtaining documents from us. $75 charge for one night if stay extra to have you service dog. This hotel has plenty of bad reviews if you filter for bed reviews, so no big surprise there. Thank God we only had to stay at this miserable place for one night before going for the airport. read more

Stayed here Nov 2018 and enjoyed it thoroughly. Three years later (Nov 2021) we're back again. Hats off to a few associates: Alfredo and Manuel were our main servers on the beach for the entire week. They were very polite and attentive to our needs. They kept our drinks flowing and food coming for the kids. Thank you Alfredo and Manuel for the excellent service. Last but not least, it would be wrongful if I didn't acknowledge our server Pedro at the Palapa Restaurant. He embodies the art of customer service and hospitality. He was always cheerful, funny but more importantly, he's just a genuinely nice person to have around. Each time my family and I went to the Palapa, we requested his service. Thank you for being a great host and I hope your daughter enjoys her upcoming Quinceñera. Take care my friend. Alfredo, Manuel and Pedro, we look forward to seeing you next year! read more

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We had been to this hotel 5 years ago and this is why we booked it again. Yes 5 years ago I would rate it 5+, there were some minuses this time, this is why I rate it 4 this time. So here are some things I would like to mention. Restaurant La palapa : tasty food ! Best waiters are Guilibaldo, Pedro, two Miguels ( one is younger and one is older) , and Roger. They were very attentive and fast! The worst waiter Abeil ( when he brought our beverages we asked for straws , we waited for 30 minutes more, still hoping that he would bring them , but in vain . So I asked Pedro if he could bring us straws even though he was serving other table , not ours . In a minute he was back with straws. Another bad thing about Abeil( sorry if I spelled it in a wrong way) when he served us another day is when we finished some meal he didn't took the plates away so as to make more space on the table for other dishes. Kids club : Zuri and Monse are great! They will do many different activities with your kids. Our youngest is 7 and every day she was waiting when the kids club is open. Yes, you can trust your kid to these girls ! As for me I would like to say Huge THANK YOU to entertaining my kid. Face painting, drawing, dancing, making hats , painting on Tshirts are just few to expect , but these girls will do more activities The rooms: great rooms,with fully equipped kitchen, really good mattresses. I have collapsed disk, so usually even one night spent in a hotel with bad mattress is a nightmare for me. We spend 13 nights in this hotel and my back was good. The cleaning was always on top and every day. Our maid was Rossi, and she is good at what she is doing! Lesly was our coordinator in this hotel. Seemed the only thing she cared about is that we bought some tour from her. While greeting us she talked only about the tours and didn't mention anything about activities we have included. But since we were at this place 5 years ago and at that time there was another guy who met us like Lesly did this time , he told us about all activities included. So the next day after checking in we met with Lesly again and I asked if we can do paddling, kayaking and snorkeling. She said no, since they are still in the process of repairing their pier. I asked her how all these activities are related to the pier if in each of them you just walk into the water from the beach. She had no answer for me but she promised to find out when the guys are going to finish repairs so that we could do at least paddling. Imagine my feeling when I saw the next day people from out hotel paddling. So when I asked a guy who was responsible for giving you paddle boards if there were any restrictions for these activities because of the repairing works , he said no and we can do any of them if weather permits. Gym: tried to go there every day. If you like to stay fit, you will like it there . Because of COVID they blocked two machines so that people wouldn't be close to each other . Beach: 5 years ago there was a guy who clean the beach every morning from all the weeds. This time it was done only once during 13 days:( be ready that they do nothing with the weeds in the water, and one part has many stones and rocks so that it can be painful at some places to go into the water. But if you love the sea you can simply go further and there is a great beach wand water with no weeds or if you booked all inclusive you can go to Sands ( their other hotel) and enjoy the beach and the sea. read more

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Hotel is clean, nice pool, but the beach sucks and the routing around the hotel is complete trash. No signs or maps anywhere to show you where your at so we got lost for 10 min just trying to get to the lobby from our room. read more

The best hotel I've ever been privileged enough to stay at. Gorgeous and it only gets more breathtaking when you walk in. High quality room and high quality service. The staff at this property are all great! They all go above and beyond to make your stay comfortable. Please give your staff awards! Family of 14 , from 10 months to 70 years old everyone has amazing time, highly recommended, will go next year again. read more

This was a great resort experience and the best part was the excellent service. After deciding to go on a very last minute trip to Cancun, I chose Royal Cancun based on great reviews on TripAdvisor (RC was ranked #3 family resort in Cancun, #23 overall) as well as a great price and value. The price was good for all inclusive and the space you get for the suite is great - 2 bedrooms, one with a king size bed and one with two full size, and a living room with a pull out queen size bed. There is also a kitchen and fridge. The upkeep on the grounds was excellent as it was well maintained and very clean, probably the cleanest resort I've stayed at. The food was good. They didn't have the huge selections that bigger resorts have. There were only 2 restaurants, La Palapa which is the main resto and a dinner only (and only with reservation) fancier Italian restaurant. Seafood and salad bar/ fruit options are a bit limited at La Palapa but what they did serve was good. Grilled fish fillet especially was our favorite and we ordered it everyday. Papaya was also fresh and delicious. The Italian restaurant was not bad, above average if I'm comparing it to Italian restaurants in general. They served very good pasta dishes though the mussels appetizer was just ok. One of best parts of the resort was the beach there. The water is so calm here without any of the violent waves that a sister resort (Royal Sands) had. We were able to enjoy the water with our son and float with him in life jackets nearby a pier where we saw fishes and small crabs. The pools on site were also nice and cozy and family friendly though a heated hot tub or small pool was nowhere to be found and would have been nice. The resort had an office that offers free of charge some fun equipment to rent including volleyballs, snorkel equipment, and even paddle boards. One downside of the trip was the promotional "90 minute" timeshare presentation offered to us so we could have a nice discount on our excursion to Chichen Itza. Including the breakfast time and other miscellaneous waiting around time, it was close to 2.5 hours rather than just 90 minutes. Numerous excursions were available to tour. We went to Chichen Itza at a cost of around $50 per person. It was a laborious 2.5 hour trip each way involving a shuttle van and a bus. It was obviously worth it in my opinion however, especially since the tour guide also led us to a restaurant for lunch and we were able to swim in a cenote. That was awesome! The gracious service we experienced at the resort was a great surprise. 24 hour a day free room service was available. We could call for bottled water, food, and even for them to come clean the couch when my son made a mess one night. The resort let's you take shuttle buses to affiliated resorts in Cancun - it's a 15 minute or so ride each way. Some of the affiliate resorts have nice restaurants on site where guests can make reservations. We did this once and visited the Royal Sands, which is a much bigger, more bustling resort with loud music by their pools and a different crowd staying there. It was a interesting change and helped us appreciate both resorts. Overall I would definitely recommend this resort especially to those with young children or people who appreciate getting a lot of living space for the money. read more

The Royal Cancun - Resorts Near Me - Cancún, ROO

The hotel has so much potential, however the customer service made it a nightmare. I'm bilingual ,but I can only imagine how difficult it would be for someone who doesn't speak English. Be aware that you must be quite starting at 6pm. Don't you dare call front desk as they seemed bothered the two times I called asking for new towels. They made ordering room service beyond difficult as I didn't have a menu in my room, and when I went to the restaurant they seemed bothered by my presence. I'm beyond respectful and patient , but it's a different vibe here. I promise I won't recommend this place to anybody and most definitely will not stay here again. Only person that was helpful or friendly was a young lady who helped me while I was at the beach, she brought me a drink and was beyond nice. I wished I remembered her name. read more

The resort is good. It's not 5 start....and neither is the price! Our 1500 sq ft "Villa" was amazing---2 floors with kitchen, 3 balconies, living room, 2 private bedrooms and 2 private bathrooms. This is not a party palace---has some activities til 5pm--- Food is pretty good---NOT many choices----we did the main 'buffet' (with menu service) area for breakfast...then poolside or room for lunch and then the other restaurant here or went to Royal Sands (included) for dinner. Beach is descent---for our week we didn't have great weather---but that certainly isn't anybody's fault... Some great people work at The Royal Cancun--wish I remembered more of their names (mucho mucho Plantano Monos) LOL But, Carlos (bartender) and Carlos (activities) are both AWESOME. We paid approx $2400 for family of 4 for 5 nights...try to find a room like at all...let alone anywhere near that price! (have to add: seriously gotta love the person giving 1 star cuz they said it was raining and knew the ground was wet and slippery but they didn't have wet floor signs out-----and, if they didn't get any help from the staff then they need to check themselves because the staff were great to us!) Probably going to Dominican Republic next---might as well change it up---but, 100 would go back to Cancun and most likely the Royal Cancun because of the amazing room and the good people. read more

You get what you pay for. Inexpensive all inclusive resort. Food options are limited but if you're only there for a long weekend then shrimp tacos, fish tacos, quesadillas, ceviche and shrimp cocktail are good for lunch. Rooms were nice and roomy. Wish the two bedroom had two bathrooms but the extra sink was nice to have with four girls. The beach staff was very friendly and responsive. Very attentive. We loved the chunky monkey frozen drink, and the mango lele drink. Breakfast was by far the best food with lots of options. Two pools, a lot smaller then they look in pictures. Beach - ok. Lots of seaweed and kind of small and not the prettiest but not bad. Again, you get what you pay for. You can take the shuttle to the other resort which is a nice option bc there's other restaurants and a huge pool! read more

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The hotel is fine. The Thomas More travel people with whom we made expensive reservations to get my wife's elec5ric wheelchair from and to the airport are 2 hours late. The TM agent in the lobby was non-responsive. We will miss our flight now and need to rebook. Not happy with Thomas More at Royal Cancun. read more

Absolutely horrible, they took our money and refused to give us a rain check. Absolute fiasco between the so-called resort and the airline. In which all were booked through the so-called resort. We did everything right we were there on time already to start vacation and the two of them (Southwest airlines and Royal Uno) absolutely destroyed our vacation. Now we're out of $2,000 with nothing to show for. Horrible read more

I was there the first week of June every was well maintained, staff very friendly and helpful. Room big and spacious only complaint is the AC is loud. Definitely family vibe resort would recommend for families and couples going to relax. read more

The worst resort I've ever stayed at. They have the WORST customer service ever! Do not and I repeat do not stay here. The beach is so ugly too! Save your money and go literally anywhere else! Their timeshare is also bogus. DO NOT STAY HERE!! Just trying to be helpful :) read more

When reservations are made, it should be emphasized that the customer needs to contact the transfer service to procure vouchers. It is not enough to say that the price includes round-trip transfers. Very disappointed in spending $40 for a taxi, and the resort being indifferent for what is partially their mistake. This is my third visit, and I question if I'll return. All for poor customer service. Evidently a repeat customer is not worth $40. The resort itself and the help staff and servers are superb. Administration is totally lacking. Be responsive to customers needs! So simple in treating guests with courtesy, especially those that are repeat guests and show loyalty. I single out as rude Thomas More employees Lizbeth Luna and Ricardo Rodriguez. Christian at front More desk also vague on issuing vouchers for return trip. read more

I have been staying at The Royal Cancun for 35 years. The staff is wonderful. Unfortunately this time share resort has decided to rent out rooms that used to be filled with owners, this has led to much frustration for owners. This is not a HOTEL, RC was not built to sustain all inclusive visitors. RC is not a party place this is a slow paced resort with many elderly people that come to visit with their kids and grandkids. I feel that renters need to know that RC is a time share and your visit will be peppered with concierge trying to get you to come to sales presentations. They claim to be there to help but in reality get paid by the number of people that attend the presentations. They say its a 90 minute commitment and they usually run 2+ hours. The sales team is very high pressure to try to get you to buy points / time share. If the first one does not close the sale, two more people try. I even had one renter tell me that they staged "owners" to try to convince them to buy as they were walking in. If you do become an owner you must know that the organization will use the funds generated to "subsidize cheap vacations" for others - that is a direct quote from the marketing director . I love RC but I would never recommend it to anyone booking a vacation because of the sales and marketing aspect. If I want a vacation , it needs to be a vacation not a guise to get you into a time share . read more

Poor customer service. We book the room for the week I have a two year old and a six year old. We took a Red eye to get as much time possible in the resort. Upon arrival we were not allowed any access to the resort because we showed up at noon and check in isn't until 4pm. We asked to speak to A manager to see if we can get a early check-in and the ladies in the front just acted dumb and started pushing buttons on the computer. And to top it off they failed to send us a manager and they mentioned there was nothing they can do for us. We had activities planned throughout the week and upon check-in we were told that we would have to change rooms during the week because these are timeshares and our original room we booked through the website was already booked. If it was already booked then why would they allow us to book that room?. We tried to talk to them and stating we have activities planned and paid for already there was nothing they can do for us. Mid trip they made up change rooms and did want to compensate us for any troubles. And in order to get any deals you do have to listen to a 90 minute time share speech which we denied. Once we denied that the demeanor of the hotel staff changed especially the trip advisors. Best thing about this hotel is the pool side server is Miriam she is amazing. Took care of us and our children. Good is decent. My lakers jersey got taken from my room aswell. read more

We were booked in suite 614, at the exorbitant rate of $700/night, after taxes. The decor hasn't been updated since the 70s, when this place was built. My kids found it creepy and thought it was haunted. The musty downstairs room had a loud humidifier going all night, which helped a bit to drown out the discotheque. This family room, on the ground floor, shared a wall with a hotel that had a bass pounding, screaming dance party, so loud it felt like it was in the room with us until 1am. Somehow my kids slept through it. Once that ended, the noisy AC, at the recommended level to keep out the moisture, kept going on and off all night, waking me and my husband. We emerged from an awful night's sleep feeling worse than we'd gone in. I then got the run around from the concierge, who, despite offering to move my family at 12:30am, claimed they couldn't move us in the morning until the manager arrived. She was late, and didn't call when she arrived as I was promised. She refused to compensate us for the poor night's sleep, claiming the hotel had no responsibility for putting us in a loud room. If you're concerned about valuables in your room, you may not appreciate their meal system. You give your waiter your room key at the start of the meal (as a form of collateral?), and only get it back at the end. A disgruntled employee could easily take advantage of this system. The towels aren't offered freely, as they are in lesser priced resorts. You have to find a hidden room where you present your room key, and then return them to that hidden room when you're done. The kitchenette also assumes the worst of guests, with a full inventory of glasses, cutlery, etc, and instructions to count them when you arrive, less you be charged for someone else's sad theft. And if you leave an unwashed dish in the sink at checkout, you'll be charged a $75 fee. This place has luxury prices, yet treats its guests like potential criminals. read more

Just one bathroom in a 2-bedroom 5 people max. room? What kind of all inclusive does not include meals? Those are my biggest complaints of staying here. Otherwise, it's a more quaint resort to book if you're not looking to party like crazy. Plus there is a convenient shuttle to drop you off to other sister Royal resorts. read more

The Royal Cancun - Resorts Near Me - Cancún, ROO

3 friends and 1 stayed at the Royal Cancun All Suites Resort. The resort is in a great location, not too far from the restaurants and clubs, but also not too close to the thumping bass from the dance music played at some hotel pools. Check-in When you first walk into the hotel, they say "Welcome home" and call you "familia." After our check-in, we were pulled aside for a mini orientation which was a guise to sell packages and upgrades. The vibe of the pitch seemed similar to timeshare sellers and car salesmen. We declined both and the orientation presenter immediately turned perfunctory to finish as quickly as possible. We were rarely greeted with those terms after that orientation to sell us packages so it doesn't seem to be standard service verbiage. Service The majority of the front desk staff seem to treat kind service as a reluctant obligation, as opposed to something the guest has paid for as part of the resort fees and only want to help if they are helping with something they can charge you for. Once they can charge you for something, they seem to perk up. If you need to find pool towels or water, the response is a rush of directions that is confusing since the layout or the resort is maze-like. These instructions are spoken with the enthusiasm of a fast food drive through worker, minus the clarity. I gave up approaching the front desk for assistance because I knew it would most likely be a futile effort. This is not specific to any front desk agent, but of most of the agents we all interacted with. Service level is equivalent to that of a budget hotel which costs a fraction of the price per night at this resort. The housekeeping team, bellman/transport coordination team, and the bar/beach servers were great. Most of the positive interactions with the resort staff we experienced were with these teams. The beach servers were quick and approachable. Reynaldo at the front entrance coordinating transport was very nice and helped us while we were stressed after missing our tour bus on our first day at the resort. Big thanks to Reynaldo for saving our first night in Cancun! Our room's housekeeper's name is Lorena and she was great. Two friends from a different resort came to meet up for a tour and we accidentally missed the tour bus. As we had paid for two drinks for them and they went to our room for about 45 minutes beforehand, they charged me a visitor fee of $170 USD ($85pp which the front desk agent stated was discount from the normal $115pp). A visitor charge never mentioned to us and I'm not sure if they felt like they could take advantage due to the fact that I'm a short female when I explained the situation. I tried to talk to two manager about the situation and neither helped and said they would have to talks to higher level of manager and did not get back to us. Seems they either didn't care or just lack authority to do anything about it. Room/Resort We enjoyed the rooms in the suite, the amenities provided, and suite layout, which included a small kitchen. My impression of the resort, is that it may have once been a 5 star resort that has now been eclipsed by the newer hotels. The pool and beach were lovely and the shaded lounge chairs by the beach were awesome. Most of the resorts in the Hotel Zone have the similar views and beach access though so it isn't a great distinguishing feature in comparison to neighboring hotels. Dining There are only two restaurants, a trattoria and main dining restaurant. The trattoria requires reservations the day prior, despite not having very many guests eating there, and is attached to an awkward sports bar. The trattoria is their attempt to maintain a semblance of prestige and fine dining. When two members of our party tried to book a same day reservation for dinner at the trattoria, the only available time a lot was at 8:30pm. They arrived to a near empty restaurant and still to wait 40 min for the bread and an hour for the entrees to arrive. The food was about the same quality as Olive Garden. The main restaurant is open for breakfast buffet, lunch, and dinner. All the food was okay but the menu gets old very quickly and is not particularly special or delicious (American food with a sprinkle of local flavor). The restaurant hosts were not friendly and like the front desk, seemed bothered by my request to be seated to eat, but the servers were okay. The drinks also seemed to have differing levels of alcohol as two orders of the Maitai tasted different and gave different levels of buzz. The resort was fine and we made the best of a less than optimal situation. The vagueness of instruction, directions, and operations was annoying and confusing. We did have a good time but the resort itself played a small part in contributing to the fun we had. With so many options in the hotel zone, I personally would not stay again. read more

My friends and I stayed at the Royal Cancun during our visit to cancun and we had a good experience! This hotel is more family oriented more than anything. If you're looking for the 20s crowd stay at the Royal Sands (which is also a gorgeous hotel) Every member of the staff is friendly and accommodating. They exchange currency and I believe its cheaper than doing it at the airport. There is a market within the hotel with necessities like food, clothes, coffee, alcohol, cereal, souvenirs (really anything you can think of) What really helped was that each guest gets their own key card which they can use at the hotel so the charges they make will be billed to them individual. Super useful. They have two pools and a gorgeous beach but it doesn't have waves. They have a good restaurant within the hotel that is outdoors and faces the beach which is great on a gorgeous day out. They have complimentary amenities like kayaking, snorkeling, and paddle boarding. The rooms were also always kept in pristine condition with a beautiful view of the pool and beach. Our group was a little bit on the bigger side so we got two rooms. My friends in the other room were told they can stay in their room up till the night before we were leaving, and they had to downgrade to a different room. That was a little annoying but more than that, when they arrived to the second room it looked as if someone literally just walked out of it. Beds unmade, messy rooms, bugs on the floor. We called the hotel and they cleaned up but it still made a bad impression. If I came back I wouldn't mind staying here! read more

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We really enjoyed our stay here. It was a low rise resort at 3 stories. Our room C432 had great views of the ocean from both bedrooms. The units are pretty big and well kept. It is a little more low key than the Royal Sands. The facilities are nice, they are a little older but kept up very well. The service was great and the food was good. It's also close to a ferry terminal. I prefer here over the Royal Sands but both are nice, it just depends on what you're looking for. They have frequent shuttles to the Royal Sands, and you can use all the facilities at their sister properties. They also have daily housekeeping service and are REALLY thorough how they clean. My only complaint is they really need to groom their beach for to get rid of the sea grass like the public beach nearby does. Outside of that I'd recommend them. And I'd definitely consider them the next time I visit Cancun read more

At the time of reservation, we got a great deal for 6 people. When we told them 1 could not make it, they told us it would be the same price still -- makes no sense since it's all inclusive -- so I told them this was wrong. They tried to push that it's the same price, then later came around to tell me it would be lower by a couple hundred (about half of what I was arguing for -- decided to take what I could get, even though I thought this was ridiculous) At check in, they tell us we'll have to move in the middle of our trip to a different room -- again, they start by insisting that this is necessary until I fight for it to which they "make a phone call" and come back to say, ok you can stay in the same room. Resort has all-inclusive package which we paid for, got our wristbands put on but then they still proceed to ask for your room key for every single thing you do -- meals, drinks at the bar, pool/beach towels... ugh, the damn towels. The desk to get beach towels is so inconveniently placed (over by the tennis courts (opposite direction from the pools and beach.. you know, where you'd actually USE the towels) and you have to "check out" a certain amount of towels. At check out, they'll ask you where your 15 pool towels are and try to charge you for them... even if you've left them in your hotel room and the cleaning lady picked them up each day. So dumb. Property itself was nice -- points for cleanliness and style. Felt much less like a hotel and more like a chill resort (the word "villa" was definitely appropriate) away from the madness that is the city of Cancun. Rooms were great for groups. Food options at the resort were pretty slim, but the option to go use the facilities at the sister resorts was great and we had some amazing meals over there. They just need to work on their AI procedures. read more