Checked in around 9 PM and was surprised to find that the room I was staying in would basically be a closet. My bad for not doing my research. I was offered an upgrade for a good price if I paid in cash. Sounded like the guy was just going to pocket the money so I passed. The mattresses were worn and lopsided. No box springs. First room had so many roaches we asked to move. They said they upgraded us to another room that had a very partial view of the ocean. Bugs were a little better. The resort advertises 4 restaurants. Only the buffet is available the majority of the time. I got into the Sushi place and it was good, but a lot of empty tables where I'm sure they told people they were booked. Two of the restaurants switch days they are open. And the hours are very selective (Japanese and Italian I think). The pizza was good but only available a few hours a day. The beach was beautiful. Pools were too busy to enjoy. The overall location was good. The show was fantastic. Would highly recommend the live entertainment. Internet sucks. Would never stay here again because of the bugs. read more

Cancun Bay Resort - Rooms had roaches. - Resorts Near Me - Zona Hotelera, ROO

Great all inclusive resort at the end of the hotel zone and 25 minutes from the airport. The variety and quality of food was great with lots of fruit options. The service staff were outstanding while front desk staff were just doing their job. There's no real place to do swimming or laps since the beach area only goes to maybe 4 feet deep. Pool is ok but kind of cold. Overall a great stay with clean rooms & a well taken care of property. I'd skip the special restaurants (Italian and sushi) and stick with the buffet which was never crowded. There is also a great paved walking trail outside. Very safe. read more

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Staff was friendly. One of the main reasons, however, we picked this location was for the swim up bar, which was close, being renovated, I assume. This was not informed at the time of booking or prior to arrival. There was only one bar, in the lobby area, to get drinks. There seemed to be only 1 person at a time going towards the pool/beach area offering to bring drinks, which took a long time. Bar closed at 11pm or so I believe and they did have some entertainment at night. There are only 2 main locations to eat. But one of the locations that is located outside changes up their menus to turn into a totally different restaurant. They provide you with a guide of the events and food when you arrive. However, for our stay, the events did not line up with the schedule. Which caused us to miss a few things we wanted to take part in. read more

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Sooo much fun. They staff was amazing. All you can eat and drink all day. We had mimosa in the morning with breakfast. Lunch by the outside pool and dinner in the inside pool. Out rooms were immaculate and space. We got a suit which was totally worth it. We walked along side the beach and just enjoyed out days there in the jacuzzi with Pedro. read more

Cancun Bay Resort - Resorts Near Me - Zona Hotelera, ROO

Most of the staff is very friendly. This one bartender is very outgoing & creates a fun environment. Our suite was clean. No bed bugs, we checked per other reviews we saw that claimed they had them. Our suite did not. They did only have a sheet though. Just glad it was clean. I will say when we first checked in we got a suite that had no working bathrooms but went right away to let the front desk know & they moved us immediately & apologized. We got the massage offered at this place it was 30.00 for 25mins. The ladies did a good job on that. The areas this place is lacking in are #1.) The food ...is lacking in Temperature, variety & taste. Every night pastas, rice, chicken of some sort & fish but nothing outstanding everything needs more seasoning & salt. They never seem to have Mexican food at all & for coming to Mexico you really need to have more Mexican options at the very minimum beans!! Not just American food like spaghetti, rice, potatoes, veggies, but honestly the food seems like left overs everyday. Also they had a sushi night 1 night ...you have to make reservations ahead like in the AM or you are not allowed in. But don't bother we all got food poisoning from it, it was nothing like sushi! The miso soup was more like soy sauce gravy with ramen, yes they put ramen in miso soup. The sushi rolls are 2 small pieces, the spring rolls miniature ..like super small. The yakasobi noodles same thing super salty like gravy sauce. On top of it all they rush you thru your meal & you have to order everything from the start like your appetizer, entree & dessert. Our guy didn't tell us this either. 2.) The beach is a very small space for this resort. To have beach access in Cancun it has to be thru a resort unless you go to dolphin beach. (You have to travel to get to dolphin beach it's a public beach & pack food & drinks) If everyone wanted to be in the water at the same time here at the resort you wouldn't be able to it probably fits 100 people max 50 on each side & I feel like I'm being generous. The water is waist deep on top of it to! You are restricted by boats & a dock. We booked our reservation before looking at any YouTube videos on Cancún, or the yelp reviews otherwise I can guarantee you that we would have definitely booked differently! On our first day here some guy did get drunk & got in some kinda fight at the pool, then was out in front of the resort & couldn't even stand up. Not the hotels fault but again you get what you pay for. This is definitely more like a hotel not a resort! we also asked that they not provide room srvc during our stay & they entered our room while we were gone. They left waters & I don't know if they looked around, nothing was gone but we specifically asked for them not to enter our room. We did not leave any cash at anytime due to other yelp reviews. Spend a little more so you can enjoy the beach more & enjoy your meals! We had to start eating out because we couldn't handle the food at this place anymore. One night we resorted to just eating all our snack food that we had bought. (Pictured) Which stinks cause you are paying for all inclusive so you would actually like to be able to enjoy your meals. read more

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Bedbugs! This place have bedbugs and they are not clean at all! Stay away from this place

Do not stay here! Had all of our money stolen out of the safe and aspen by the whole day in the police station! Plus if that's not bad enough the food is DISGUSTING! read more

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This has got to be the worst resort in the zone. The pools close at 6, the bar closes at 11. The pools are always so cold the only people using them are children. The food is almost inedible, it's not kept at safe temperatures on the buffet. There's maybe 4 total "hot" food options and the rest is soggy, brown salad or apples sitting in brown water. The fruit juice they serve is simply blended up left over fruit from the buffet, seeds and all. The rooms is tiny, can't pass by a single person without having to go all the way to the back or front. There's nothing to eat from 10am-12pm and again from 3-6 pm. The alcohol doesn't start until 11 am and is bottom shelf unless you fork over an additional $55 USD per day. You don't get to see the sunrise or sunset, it's blocked by either trees and the road or other buildings. You can hear the road all night, and people's screaming children due to the no insulation on the door; the front door that bugs and lizards will absolutely be crawling into. They try to sell you a timeshare by trapping you in a "90" minute presentation at their sister hotel across the entire hotel zone from the resort. They don't listen to complains and pretend they don't speak English, even if you had an entire conversation the day before. The wifi only works occasionally. This place is honestly horrible, please for your sanity read and believe all these 1 star reviews at this gross resort. Editing and adding they take the balls for pool and ping pong at 10pm. So really, there isn't anything to do here except sit and stare at the hotel room walls or into the beach as you're getting blasted with 30mph winds. read more

Stayed here for 1 week. If this would have been my first time visiting Cancun I would have maybe given it a higher rating. However, in comparison to what other hotels around the area provide this hotel is really behind. Really leaves you wanting more. First thing I noticed, is they do not welcome you with a drink. Instead is " Let me see you passports" felt like I was back at the airport. I do however understand covid has hit and affected everyone including businesses like this one. Which is why I still give them a decent rating. The staff is not as hospitable here as I have experienced before, again I am not sure if it is because of the affect of covid, or if its just done differently at this hotel. As for a sinple example, usually there is entertainment at the pool, like a person with a microphone keeping up a real party atmosphere, music, games etc...literally daily. However, at this hotel there was not much of that. Like in one week I heard somebody with a microphone like 2x only and it was just to announce something. Not really to get the party mood going. The music as well was not ver loud, and it would not last all day. Only for a couple hours. I first thought well it is because of covid. But walking down the beach I heard and saw the neighbor hotels doing exactly what I am used to seing. They had the entièrement team entertaining, the music and etc. So made me thing, well it must be the hotel not the cóvid. Aside of this, although the food is "buffet", it is very limited. Not much of a selection at all. Of course due to covid you are unable to serve yourself, which is understandable. However, the sad part is the server 1 in particular seemed very bothered every single time and it sucks because well , believe me I would much rather serve myself and get exactly how much I want instead of asking somebody else. Lastly they would only have 2 servers for a whole room, drinks had to be requested, we were unable to get drinks a couple times until we were like half way done with our meal. This is not the servers fault but the management who is in charge of ensuring there is enough staff available to serve. However, housekeeping was very good. No complaints at all. Aside of this... Cancun is Cancun, beautiful and the activities they have to offer are just awesome. But this review is for the hotel , not the city. read more

Valencia Dobson 2/5 16 minutes ago on Google The room my husband and I shared was a street view with no elevator access! We had to climb two sets of small stairs (enough to hurt my knee) We requested ocean view and was told there was no availability. After our check-in process, I toured the property and saw several ocean view rooms unoccupied. The beach area was not mini, it was microscopic! In the main dining room, flies and gnats were flying and landing on the open food buffets. Every alcoholic drink was watered down with the exception of canned beer. This was by far one of the cheapest vacations we've taken and it truly showed the first night. We were able to go to Garza Blanca and experience luxury living on a budget with a 100 out of 100 experience read more

I loved it. Great hotel great atmosphere great staff. Great drinks. I had an absolute blast here. I would definitely come back to stay here.

Rooms and bathrooms good, comfortable bed, clean and quiet. Food was passable, nothing special. Many dishes seemed to be regional theme tweaks. Got pretty boring by day 3. Drinks were just awful- sickly sweet mixers using cheap bottom shelf liquor. Bartender clearly hates his job and was pretty rude, but in general the staff were ok. Wine was difficult to get and cheap. Beach is nice, but as it's only 2 hotels down from Temptations resort we had to listen to their bad music after 12 and an orgasm competition at 3 pm one day. The pool "entertainment" was annoying- a guy shouting into a distorted microphone and playing bad music. read more

Check in was easy. The room is ROH, king bed with balcony and view of HVAC. That is typical since the resort charges more for views of the ocean and pools. There are two pools and steps from the pool is the ocean marina. What a great backdrop while sipping the first cup of coffee. The guest room is clean, bright and fresh. There is a safe, mini fridge and stocked with complementary juice and water. I am visiting for five nights and will post a review each day. read more

Cancun Bay Resort - Pool view - Resorts Near Me - Zona Hotelera, ROO

If you are planing to visit Cancun along with family This resort is a MUST!! My husband and 4 children and I stayed here. They have the best service here. Buffet , all you can drink beverages and alcohol. Two Huge POOLS. Water front views. Workers at super super friendly and very HARD WORKING people. Always tip them and we did. Great evening entertainment shows by the pool. We really love this place. If you're planning to visit make trips, there's always city buses every 4 mins. Don't take taxis in front of the hotel. They will charge you a lot. read more

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If you're looking to stay at the resort the entire time , this is not the place for you.. We were not and this resort served its purpose. We stayed for 6 days and would absolutely stay again. We ate breakfast there daily and was happy with the options. One day they made taco truck style tacos on the grill by the pool and they were delicious! Dinner was different everyday and the days we did eat there, we were happy with the options . The staff we encountered daily within resort were all really friendly and genuine.. no one gave off an attitude of " this is my job, I have to " .. they genuinely were happy to help. Even though the beds were not very comfy , I had no trouble sleeping . At times could be very noisy , but usually died down around 11 . This is located near the top of the hotel zone . The ferry to isla mujeres is walking distance .. maybe 10 minutes . Great restaurant La hijas de la tostada is across the street and taxis are always nearby. We would stay again because it's not nearly as expensive as others, it's convenient for us that want to see what else Cancún has to offer and because the staff was so nice and friendly. Better beds and opening the bar earlier would be nice though lol read more

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Unless you don't like to do anything other than drink after 6pm this is not for you. Food is subpar at best. Was here in April and the water in all the pools is always cold read more

Although the place looks update with its decor and architecture the buffet and service has not. The buffet is less than optimal offering with a minimal selection. However, they did have a great self serve ice cream machine, which was a plus. This minimal selection is throughout breakfast, lunch, and dinner. Looking for a morning mimosa to get your vacation going? Make sure to wake up after 11AM which is when the resort starts serving alcohol. The whole mini resort shuts down around 10:30. Our room over looked the middle pool which, had a show we could watch from our balcony, this was a plus. However, make sure to get your drink before heading up to the room as they don't offer a bar menu for in room dining. If you're looking a place to sleep and has a pool with limited service and buffet options for a very reasonable price then choose here. However, if you are a first time Cancun visitor I suggest staying on the beach side of Cancun instead of the Bay Area. The beach side area is what you see in tourism commercials and on social media. My wife and I cam for a family reunion. We plan to come back and get the full Cancun experience by staying on the beach side. Resort Pros and Cons Cons - $10 fee late check out - No alcohol serving before 11AM - Limited buffet - Location (off the strip/Bay Area) - One room key per room - Lost bracelet. $100 fee - Wi-Fi is spotty, drops service, passwords change regularly. Pros - Friendly staff - Good AC in rooms - Family fun pool activities - Gym looks up to date (didn't use) - Affordable prices read more

Cancun Bay Resort - View from the beach side pool look out over the bay. - Resorts Near Me - Zona Hotelera, ROO

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Just read the bad reviews, everyone is not lying. This place was Horrible! Food is horrible, rooms are outdated and they will steal your money. horrible customer service, and poor leadership. I Canceled my week long reservation within the first couple hours because we got no room service, poor service, kept getting locked out of our room, they ignored us and no one was available to assist us. Anytime we asked for a manager to assist us they kept saying they were in a meeting. If you have an emergency, good luck getting help, the phones in the rooms did not work. We paid for cabana service and bottles and didn't receive it. The resort is more for old retired people it's super boring and everything shuts down early. And because I decided to end my stay early and go to another resort, they over charged me, was super rude and assaulted my family member and child. Called the police who were not helpful because we didn't speak Spanish and threatened to arrest us after the hotel staff put their hands on my child. Stay clear away from this place at all cost if you want to have a good vacation in Mexico. They refused to give us a invoice for what they overcharged us for, I gave them my email and still have not received an invoice or a breakdown of the charges. Worst experience EVER! We are all still traumatized! read more

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If you like to eat, this hotel is not for you. If you like friendly staff, this hotel is not for you. I give it credit only for it's beach. It was calm, and there was no seaweed, very clear. There is one buffet that is ridiculously small. Like, 3-4 hot options, and one small cold case of salad types, fruit. As a vegetarian I'm used to not having many options but even the people in my family who like almost any food had a hard time getting enough. There is one restaurant that's open for dinner, if you can get a reservation. Then, you walk through the buffet to get to this "restaurant" that's actually tables set up in a conference room. The menu here is tiny, and the food was gross. In this "restaurant" we actually did have a really friendly waiter, which was nice. The room ... Was small and the a/c barely worked, and the phone never worked which they never came to fix after saying they would. The shower is separate from the toilet which is a great feature, except the only thing separating the shower from the rest of the room is a curtain, so no privacy. I really don't recommend this place at all. This isn't even all of it. If you don't care about it being all inclusive and eating here, then maybe. Also, if you don't expect to have to speak to staff. read more

This place is just a shit hole. I'm only here Bc united airlines stuck me here. Just avoid it. The 24 hour room service is false. After midnight, we were told the kitchen was closed. We also spent 45 minutes locked out on the balcony Bc the door locked behind us. They don't answer the phones at the front desk. read more

The resort has everything a family needs. The rooms are clean and they them clean every day. We had a wonderful time, the staff is very pleasant and waiters Are always smiling. Maybe the food is not out of this world but you will always find something you like because there's plenty to choose from and Will be completely satisfied. We really enjoyed the night entertainment, good music and some dancing . Even though the beach is small is beautiful with hammocks on it and you can still take bus 15 minutes to langosta beach or dolphins beach which are very large. I recommend this hotel. read more

Cancun Bay Resort - Relaxing at the main pool - Resorts Near Me - Zona Hotelera, ROO

I stay at Cancun bay resort for five days and the blankets they have were horrible. The Wi-Fi wasn't reaching our room properly the pillows were horrible and the food was not the best to say the least. Not recommend if you have trouble adjusting to less comfortable places. read more

only 2 restaurants and the pool closes at 8 pm and they put hair in your food worst resort to stay at if you wanna have a good time in cancun read more

For the record this is my first Yelp review. Due to my horrible experience at Cancun Bay Resort I decided to make an account to inform others of how terrible this hotel is. I wanted to put zero stars for this place but Yelp makes you put at least one star in order to post a review. We had a reservation here for three nights but we only ended up staying for one night because it was that terrible. If you want to have a horrible vacation, if you love food that tastes like plastic, if you enjoy swimming in dirty water, and if you want to sleep on ants this is the place for you! First of all when we checked in we were told to wait three hours for a our room to be available. After watching someone who came in after us receive a room we went up to the front desk and asked about our room. They said the room was already ready, three hours later, but they didn't even let us know they just let us sit there waiting. The room was an okay size and appeared to be fairly clean. We went out to the back of the "resort" to see the pool area and the beach. However, there was NO beach. There is only a very small strip of sand and some dirty water. Not the Cancun beach experience we were expecting. The pool was also very dirty looking. We didn't swim in any of the water out of fear that it was contaminated. We tried to enjoy the bar but the drinks had no alcohol in them and were in used cups. You could tell the cups were used and that they didn't wash them. After our horrible experience outside we decided to eat at the buffet. This was a horrible idea.. the food was extremely disgusting! They couldn't even make tuna or pancakes right. The food basically tasted like plastic and you could tell that everyone around you thought the food was disgusting. I ended up starving myself the entire time we were at the resort because I got sick from the food on the first night. The second day at the hotel we decided to make a "reservation" at their restaurant outside, which isn't really a restaurant they just have someone cater food to the pool area. So we made a reservation for that night at 7 PM. We ended up leaving the hotel for the day to find the real Cancun beach. We took a taxi about 10 minutes away and was able to enjoy the day on the beach. Once we got back we went to our room to try to relax however when I was laying on the bed I felt something bite me. I noticed a small ant on my arm. I jumped off the bed to find the the bed was full of tiny ants they were even on the floor. We immediately called the front desk and told them what happened. They said they would come up to look at the issue. We waited 30 minutes and no one ever came up so we went down to the front desk. First we heard the person in front of us asking about their reservation for the dinner and they were told there would be no dinner served at the "restaurant" tonight. When it was our turn to go up my fiancé asked about the reservation and we were told that it was a mistake and there was no dinner tonight. So then he asked about the ants in our room. We were speaking to Marco at the front desk and he said he would get to it but there was nothing they would be able to do because they didn't have any other rooms. We asked to be refunded for the rest of our nights so that we could find a new place to stay for the night because we refused to sleep on ants! He said we could not be refunded and that there was nothing he could do. Finally we made a reservation somewhere else. As we were checking out we were asked to sign a paper my fiancé tried to read all the papers he was supposed to sign but Marco pulled the paper away from him and said he didn't need to read it he just needed to sign it. My fiancé refused to sign something he couldn't read and we walked out. This was a horrible experience for us! I wouldn't even call this place a resort it's more like a motel! If you want to have a good experience I highly recommend the Royal Solaris. This is where we stayed the rest of our nights and it was right on the beach. Our experience was a million times better there!!! read more

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My husband and I had our honeymoon at Cancun bay at the end of May in 2022. This was by far the worst resort I have stayed in. The service was basic. No warm and friendly greeting or interactions the entire time. They took our bag to sanitize as we arrived to the resort as well as give us some hand sanitizer. This is as far as they go for cleanliness and sanitation. Cups at the bar are hardly cleaned, I often found lipstick marks or the spicy salt leftover from the last drink. Sitting at the bars you get a nasty smell. Maybe rotten milk or vomit? Whatever it was it was very off putting and nasty. After our room getting cleaned it smelled heavily of the porter potty smell. Our first night when going to bed there was very loud music that played late. It was louder in my room than I typically play music in my house. The music started back up right at 8am. We asked to change rooms to a quieter area and the front desk was very confused saying their was no loud music/show happening that night and to let them know if it happens again. They ended up moving us up one floor. There was music most if not every night that the resort put on in the lobby area. They must have been playing dumb when they acted confused about our complaint of loud music. On our second day the wind must have blown off our "privacy please" door tag. Housekeeping just walked into our room without even knocking first. This made me feel VERY unsafe! I brought this issue to the front desk, they told me they would speak to their boss about it. No apology. Later that night I picked up the phone to call down about the loud noises and found our phone wasn't working. I went down to the desk and they said they would send someone up. I asked if that person was going to knock because I was still upset that housekeeping walked in our room without warning. The guy at the front desk responded with "With all do respect, I spoke to you about this earlier. It is unacceptable and someone is coming to speak with housekeeping tomorrow." In a very annoyed tone. I felt it was a rude response to my concern that should be valid considering what happened. Someone came and fixed our phone. Every night they had some kind of music/show down in the lobby until after 10pm. As I mentioned before I could hear it loudly. When their is no music/show you can clearly hear people cheering at the bar and being drunk and loud. One night I called down at 9:15 to find out when the music would be over. I was told 9:30. Music continued and I called back at 9:35, the phone rang for 10 minutes before anyone answered. I'm sure it was hard to hear with the music. I asked again and she told me "maybe 15 minutes more?" I mentioned how she told me 9:30 and was wrong and that I hope she is right this time. She then said "hold on, let me ask" she didn't even know before, she was just guessing! All the sounds travel to the rooms. Our last night we heard loud cheering and drunk people until past 1am, the resort seemed to do nothing to stop it. At the pool during the day (starting at 8am) they blast music and it can also be heard loudly from the room. We like to go to bed early and sleep in on vacation as we wear ourselves out during the day. If you are not a party person and looking for a relaxing vacation this is not the resort for you. Our towels, both the beach/pool towels as well as the bathroom towels had rips and holes in them. The beds felt like hard boards and the sheets were crappy. The food was horrible!! They do not have much of a selection to choose from. Most resorts have basic options that most people like, like pizza, fries, nachos, ice cream ext. This resort offers cold fries at the snack bar but not the buffet. Pizza is only offered at the one restaurant they have. Nachos were drowned in watery chili and the chips were over cooked. Never saw any ice cream. After a few days you realize that they serve the same basic crap each day. In order to eat at the restaurant you must make a reservation before 11am at the buffet. The restaurant is very strict that you can only order 1 salad, 1 main course and 1 dessert. No mixing and matching or customized orders. The salads were weird and gross and the food was as good as you'd expect a gas station to do. You are basically sitting in a conference room made up to be a restaurant. The buffet had very few choices. The food tasted basic and little flavor. Strangely they ask for your room number when you come to the buffet to make sure you don't come twice for one meal time. That is not all inclusive to me, you should be able to eat as much as you like whenever you like. We LOST WEIGHT on this trip due to not eating much. Victor from the entertainment team was awesome! Only great staff person we met. He should go work for a different resort, this place doesn't deserve DO YOURSELF A FAVOR AND DONT STAY AT THE CANCUN BAY RESORT EVER!!! read more

I definitely recommend this place to anyone looking to visit Cancun on a budget. Although we booked a room with a queen sized bed, there were none available when we arrived so we had to stay in a room with two doubles. The room itself was fine, clean, no frills, but I loved the shower in the bathroom. We opted for the all-inclusive, which was awesome. The drinks were decently strong and the food was definitely a little bit better than I was expecting for a buffet-style, with varied options each day and at each meal. Every person I encountered who worked here was nothing but helpful, professional and friendly. There are two pools, a front one near the outdoor dining area that seemed to be the "quiet" pool, and one out back with a jacuzzi and swim-up bar. This pool had a separate dining area with various snacks available all day until 6pm (pizza, burgers, nachos etc.). This is where we spent most of our time. The beach area beyond the pool was pretty small, didn't actually end up going in the ocean at all since it was a little cold. There are plenty of chairs available around the pool, and although the hotel was apparently booked full while we were there, we never felt overcrowded. All in all, a great place to stay in the Hotel Zone that won't break the bank! read more

Pros: Friendly staff. Short walk to the fairy station to explore other islands. Food is decent. Cons: Beach is unacceptable. The pictures are deceptive. If I would have known I would have chosen another place to stay. There is a beach open to the public that is far more beautiful without expensive hotel beachfront costs. You can get there for just 1 dollar by bus (The R1 or R2). The hotel is horribly outdated. The pillows are lumpy and stiff. Lots of construction going on which was disruptive. Sounded like being in a war zone. Did not at all feel comfortable during our stay. All inclusive isn't worth it. Would rather explore places to eat around town for just a few dollars. You can't walk anywhere without being harassed by tour guides. Look for better places elsewhere and read the reviews always. read more

I have never had worst customer service than I did dealing with this hotel. I called and emailed multiple times asking to rebook due to an unexpected death in the family. After agreeing to this they told me they would send an email to pick new dates. I didn't receive any email or phone call, I called again and they told me they never received the call and would not refund any money or give a credit for a future stay. I would NOT recommend this hotel at all! read more

Wow, this resort was the worst ever. Service was poor, rooms were small and the food was ridiculous. Ran out of food everyday. The drinks have a bad after taste from the horrible liquor and for the management, be careful, they will hold you hostage for $. They scam tourists. read more

I made a really stupid mistake. The google and expedia reviews about this hotel were great, and unfortunately, I believed them. Big mistake! I should have read the yelp reviews! This hotel is sooooo bad, big time! Food is awful! There is no beach at all! The place is a dock for boats! The so called "suite" is sooo tiny! The bathroom in the lobby close to the restaurant is so filthy! And to top it all, there was extremely loud music coming from a band playing at the hotel next to this hotel in the middle of the night! We immediately left the next morning and moved to a different hotel. I swear, don't believe the positive reviews posted because they are all lies!!! read more

I REALLY wanted to give a positive review of this hotel and would have if things would have been handled differently. We had six people in our group. My friend and I brought our adult children on a 5 day/4 night vacation, so we will make the best of any situation, but we definitely had some issues. GOOD: SUITE - I love the fact this hotel offered suites for a reasonable price so that we were all together. CLEANLINESS - Our room was clean, as was the rest of the hotel, and I saw staff continually working to keep the main areas clean. STAFF - The staff were all very nice and helpful. LOCATION - The location is convenient to activities and not far from the downtown area. BEACH/PIER - Although the beach is small, it was pretty, and the hammocks in the water were fun. We enjoyed sitting on the pier. MASSAGE - Massages offered at the hotel on the beach were awesome! The cost was great ($40 USD), and our masseuse personalized the massage to our individual needs. FAMILY ORIENTED - If you are looking for a more laid-back, family atmosphere, this would be it. If you are looking for a party atmosphere, then this is probably not for you. BAD: BOTTLED WATER - A major issue! Our room only had 4 bottles when we arrived. Since we had six people in our suite, I asked for more, and they had to confirm I actually had 6 people staying in the room. Every day we had to ask to have our water refilled. We were told we could only have our water refilled once every 24 hours...REALLY? Only one 16 ounce bottle of water per person every 24 hours? We are in a hot, sunny environment, trying to stay hydrated. We also had several of our group become sick with flu/cold symptoms, so we were definitely trying to stay hydrated! FLOODED ROOM - Unfortunately, it rained heavily on Sunday night/Monday morning. We woke up to approximately 2 inches of water in one of the rooms (so did several other guests). The staff did respond right away, came to clean it up, and asked what they could do to help, so that I am thankful for. My son's clothing was soaked, and they did send it out to a dry-cleaner. My friend's son's Beats headphones were on the floor and got ruined. The manager came later in the morning to see if we needed anything else. He offered a room change, but since we'd already been there a few days, and they cleaned everything up, we declined since it would have been more of a hassle. He inquired about the headphones, but I told him they were still wet and we'd see him later about them. He told me if they didn't work, they would do what they needed to. My friend went to see them Tuesday night, and they told her to check back on Wednesday when the manager was in at 9:00am. He was not there, and she wasted her last morning in Cancun going back and forth to the desk every 15-20 minutes to check whether he was in. She was finally told she would get $60 for the headphones, when they were worth $98. They also gave her Pesos and told her it would only cost her $1.00 to exchange to dollars. It cost her $8, so she didn't even get the full $60. IF MANAGEMENT WOULD HAVE done a few things differently, this review would be completely different. If they would have simply given her the full value for the headphones, we would have been satisfied. We are not the kind of people to make a big fuss and ask for things, but it would have gone a long way, had they offered a compensation of some type, perhaps offering to comp us one night's stay for the hassle. Not only did we have to deal with the wet clothing and the ruined headphones, but we lost half a day dealing with getting the room taken care of and making sure everything was okay. We also had to reschedule an excursion because we had to deal with the wet room. UNWILLING OR UNABLE to ACCOMMODATE CHANGE - Upon check-in on Saturday, we asked if we could be moved from the 1st floor and were told there were no rooms available, yet on Monday when our room has water-logged, we were offered a new room. That makes me think they had rooms available, but didn't want to accommodate us. HOT TUB - It states for Adults Only, but this is NOT the case. There were children in it every day, and this Adults Only rule was not enforced. That is too bad, because this is the only place the there is a swim up bar. AVERAGE: FOOD - It's all-inclusive, so it was average. We did eat out a few times because of this. ALCOHOL - Beer was good. Drinks were good, but definitely not strong. POOLS - The pool by the lobby never appeared busy. The pool by the beach appeared a bit busier, but I really didn't see too many people in the pools. BAR TIMES - Bars open at 11am and close at 11pm, it would have been nice them open a bit earlier and stay open a bit later. ENTERTAINMENT - Entertainment was average. MUSIC at the Pool - The music was extremely loud rather early in the day. I think they could wait until the afternoon for louder music. read more

I must say, I was very disappointed in this resort. The pool was filthy and the food was horrible. The only positive thing is the people were nice. read more

Great place to chill with the family, the staff can really make you feel like home. I loved the place and recommended

My fiancé and I were pleasantly surprised at the caliber of food here. We stayed at the hotel for 4 days, 3 nights and purchased the all-inclusive option. Every meal had a theme. The first night was Italian and they played Italian music to compliment the food. They had classic Italian dishes such as eggplant parmesan, spaghetti with meatballs and mozzarella caprese, as well as some locally influenced dishes such as a green mix salad with grapefruit, mango and sweet onion. The breakfast is pretty similar every morning; four different cereals, eggs, bacon, omelets made to order, pancakes, toast, fruit, juices and various warm dishes. We only had lunch once while there and it was Mexican cuisine. All of it was delicious but I particularly liked the tortiallas, Mexican rice and homemade guacamole! Dinner that night was BBQ, and again, they played country music to fit the theme of the dinner's cuisine. Overall that meal was pretty good. The cornbread and pumpkin pie were nothing to call home about but the meal it's self was tasty. If you do stay at this hotel, it is worth looking into the all-inclusive option as the food is pretty good! My fiancé even said that the food was as good or better than some of the "fancier" resorts he has stayed at in Cancun. read more

My family recently went to this place and it was great! If you are planning to stay at the resort the whole trip it probably is not going to be the best. We had excursions planned out for the whole trip so we were not really at the hotel for the most part. The only thing is it did smell a little like fish because of the beach outside but didn't smell it after. The food was good and the customer service as well! They will tell you to go to the omni hotel to get free breakfast but they just want you to sign up for "deals and discounts". They will be very persistent and will continue to try to close the deal even if you say no. Just make sure you don't sign anything! read more

This resort had everything we needed. The housekeeping did a wonderful job and the waiters were great. The bartenders did great as well, and Flavio in the lobby bar was our favorite. The entertainment staff was fun and kept our attention. If you go out on the patio and close the sliding door, just remember that the door locks behind you. Bring small denominations to tip, because the staff deserve it. The food at the buffet was good and we had the opportunity to try things we've never tried before. Our favorite thing to was sitting outside during sunrise. The beach area was small, but it was great because we were the only people out there. The resort is on the smaller side, but that's what made it great. We always had access to pool chairs and beach chairs. read more

I have loved my week here. Very clean, and nice. Both pools are very nice. Workers are amazing and so kind. The waiters in the dining area are always smiling and happy. Alfredo is great!!! The only complaint is I reserved a room with a king bed and did not get it. They tried to upcharge me for one. Beach is kinda small but pool over looking the beach made up for it. I definitely would come back here. read more

Honestly loved everything about it. The room was great, the beach & pool were great maybe just a little to cold when I went...the food was AMAZING!! All the waiters there are super nice very genuine...especially eme he was so helpful, his service was great. Only bad thing is WiFi does not reach in the rooms it only works in the lobby or pool area! read more

Stayed 5 nights. Front desk people are horrible!!! Not nice at all. First thing I heard was "weda" followed by laughter! What's funny?!? Room was clean, no bed bugs. A.M. staff was very pleasant at the restaurant. Food is not for the health conscious people. The massage ladies very nice. The dj and the activities coordinater were also nice. Staff at night, so awful! Front desk, all very rude. No hello, when you enter. Blows my mind. I think this place is more for locals. White people don't bother... beach is not nice. No sand volleyball which I specifically asked about. Ours tours were awesome, thank goodness... Italian restaurant is a joke.... don't waste your time. read more

I wanted to give a zero. We had an issue and could not fly on the planned date. We had to change our flight that was no problem. However, this hotel was a different story. They did not want help us no refunds, partial refund, credit, or change of dates. We were even willing to downgrade to a standard room at the same rate for the suite we reserved. No help at all. No customer service. Huge disappointment. I do not recommend vacationing there. All they care about was there money. read more