I would like to thank all the staff and especially the manager!! We had an emergency electricity…read moreissue at our house, and they accommodated us wholeheartedly. I recently was diagnosed with larynx cancer and they went out of their way to make us feel comfortable! We spent 5 wonderful days and never felt like we were a bother! Thank you so much!!! Thomas Noell sr.

Hear ye, hear ye! Gather 'round, good people, and lend me thine ears! On the eve of Christmas, in…read morethe fair town of Durand, Michigan, my two eldest children and I sought refuge as we visited kin in the nearby hamlet of Swartz Creek. Lo and behold, the prices of lodgings were most outrageous, until I chanced upon the Quality Inn's own website. There, I made direct contact and was bestowed a most wondrous price. Though I harbored doubts, for the price seemed too good to be true, upon our arrival, we found the chambers to be most sufficient and clean, exceeding our expectations. Verily, the price was so favorable that I secured a room for myself with a grand king-sized bed, and another room with two queen-sized beds for my dear children. We reveled in our stay, enjoying a splendid night's rest, and on the morrow, we embarked upon our Christmas celebrations with family. All turned out most splendidly, and in the years to come, I do intend to repeat this cherished tradition. Huzzah to the Quality Inn of Durand for their exceptional service and hospitality!

My husband and I recently stayed the night here after attending a wedding near by. The check in…read morearea is updated, bright, and clean. The rooms are also updated and clean. We stayed in the very first room, closest to the road. Everything was fine until the middle of the night when I heard someone talking and it sounded like they were actually in our room. It was the room next door. We could hear them talking, and could hear every word they were saying. Luckily we had a noise maker to turn on so we could drown out the noise. In the morning, it was also very loud and we could hear all the cars driving by on the main road. The bed was large and spacious, but when we woke up, we were pretty sore from sleeping on it all night. Its not a typical hotel, as it doesn't have a pool, breakfast, etc. but it was very clean, which is hard to find in a hotel sometimes so I will give them that.

The outside of this motel doesn't have much curb appeal, being behind a gas station and a Secretary…read moreof State office, but the inside is beautiful! This was cleaner than a lot of the hotels I've been in. The woman at the reception desk was very friendly and helpful. We didn't check in until about 7pm and she let us know right away that if we needed anything, the office was closing at 9pm (which was helpful for the second night). Our room was across the parking lot from the reception area and on the first floor. The motel was booked, as we stayed during a holiday weekend and there was a large family staying there for a wedding. Everyone was friendly and respectful. It was quiet at night, so no problems with noise. The room was impeccably clean and well-stocked. The pillows were quite comfy, which is saying something as I've been unable to find a pillow that both supports and is comfortable since my spinal fusion. The bathroom was very spacious and we had room to have one of us in the shower, another using the facilities, and another using the sink. Our only complaint was that the motel placed a $100 hold on the card for incidentals on top of the room charges, which caused issues with our credit union. Other than that, highly recommended!

I stayed at this fairly new hotel. The stay was very accommodating and pleasant…read more The pool and area was clean and relaxing. I enjoyed the heated whirlpool. However, there were signs posted that anyone under 18 yrs of age was to be accompanied by an adult. There were 4 male children ungoverned and pretty much not watched as the adults were on the outside patio while the young kids were jumping and playing very ruff in the pool prohibiting at times the 3 year that was with me a pleasant experience. This hotel has many amenities, quiet, and nice overall. Its not far from stores and chain restaurants in the area. Overall a very nice experience and stay.

If I can give a zero, I would...dirty, old torn furnitures, dirty bath towel hanging in the…read morebathroom, elevators don't work but one and it's in the end of the entire building with a back door that does not lock...very disappointing!!! I have never had this experience from a Marriott chain hotel until this one. Very disappointing.

Highly recommend this little motel. It doesn't look like much from the road but the room is clean…read moreand tidy and the service is top notch. We stopped here on our way to the Grand Rapids airport. We got in around 11 pm but the hotel called us early in the day to give us room info and take payment. Impressed with the room interior. It's tidy and clean and has cute artwork. The shower is small but clean. The AC was off when we got there so it was pretty warm but when we turned it on the room cooled down super quickly and stayed cool all night. We accidentally left some cash in the room and were an hour away when we realized. We texted the hotel and they were amazing enough to refund it to us. Above and beyond service. We were so grateful for that help. Would definitely stay here again if we happened to be passing through.

It may be small but its great. Only complaint is the bathroom. Water takes a few minutes to warm…read moreup but no complaints once it does. Only other thing is no fan in the bathroom and the window doesn't just open, it comes out. Otherwise this place is great and cheap. I'll stay here again and tell my family to stay here too!

Upon arriving, no issues getting a room. We were on the first floor. Room was clean, no issues with…read moreanything in the room. Breakfast was typical hot and cold breakfast. Eggs, sausage, waffle station, etc. Stayed one night as we were passing through this cute town of Fenton.

This place is nasty. It smells of mold from the lobby all the way into your room. Even the bath…read moretowels have a certain odor about them. Parking lot is very dark at night. Room was decently clean. Would never stay here again.

This hotel had the most horrendous smell...old smoke, pet, b.o. The windows don't open so no…read moreventilation. We had to go to the nearest Family dollar and buy baking soda and lysol oder elimator. It was the only motel in the town my child lives in for 20 miles. The wash cloths were grossly stained (we bought new of them too). They do not keep the refrigerator plugged in so it will not be cold when you get there and neither the air/heater on. If you are gone from your room for more than an hr they will come in and turn off the heater/cooler. We came back to a freezing room at the end of the day. I would steer clear of this motel, a 20 min. drive to anywhere else would be better and what we will do next time. Don't let the outside deceive you, it's the only thing that looks updated and kept up.

Great Inn. Clean, comfortable, cozy and great location!…read more Staff welcoming and kind. Rooms decorated with home like atmosphere and very clean. Will stay here often. Highly recommend! Just off 69 hwy and close to convenience store and fast food. Diner and Sports Bar all walking distance. One of those jewels you're glad you found!

We stayed there last night and left today. our bill was $214.48. I wouldn't have minded paying that…read moreIF, both bed skirts weren't ripped, the room was a bit cleaner, the bedspread wouldn't have been soiled and it would have been really nice IF I could have showered before leaving or at least brushed my teeth. we had no water in our room!!! Couldn't find anyone at the desk and couldn't find them at checkout, I left the room keys on the desk as did another couple. My daughter and I were awakened several times due to loud people in the hallway. We will never stay there again. The Comstock Inn certainly was paid money they really didn't deserve!!!

The sheets and comforter were very stained and didn't look clean. Very skimpy on soap, shampoo,…read moreetc. I asked them to come in and have my room done for the day and asked them to stock it with toilet paper etc as well. All they did was make the beds. They advertise "daily housekeeping" and definitely didnt honor that. We gave an entire week of business and they wouldn't even give me a late check out on our last morning.

I've had the opportunity to stay here several times over the past few years. Each time it has been…read morea pleasant experience with a few hiccups here and there. I typically book online, and I am able to check-in on the app. Interestingly, my digital key never seems to work here (never available on the app) so I always have to stop at the front-desk. The various persons working the front desk have been polite and helpful. After a quick ID verification, I have my physical keys and I am on my way. At a previous stay, there were some issues with things in the room such as the rubber seal around the refrigerator door being nearly completely torn off rendering the refrigerator practically useless. The front desk person offered to refrigerate things for me for the night as they were not able to send a replacement, and I didn't want to re-pack and move rooms. During my most recent stay, I think that I heard a dog barking in a room down the hall in the late evening, but I didn't bother to get up to confirm it. The hotel includes a laundry room - a washer and a dryer - on the 4th floor. Breakfast is included and generally offers a decent spread including hot and cold foods (see photos). There is an on-site bar/restaurant with a limited snack section, however, I've never ordered anything from there. For me the location, just-off of US-23 is perfect. There is usually plenty of parking in the lot and the building is accessible from the back with your room key. Conveniently nearby (walking distance) is the Meijer grocery, gas station, several different coffee shops (Biggby and Tim Horton's), Dollar Tree, etc. All of these offer great places to pick up snacks, drinks, etc. if you don't want to pay hotel prices. The rooms don't have a microwave but the one in the breakfast area is available to use 24-7. I find the rooms to be spacious and the beds to be comfortable. Overall, it serves my purposes and meets my requirements, so I'll likely continue staying here from time to time.

Last week, I inadvertently booked this hotel instead of one closer to my event in Grand Rapids,…read moreMichigan. I was halfway into my seven hour solo drive when I realized my mistake, so I pulled over and began making calls, simply hoping to transfer my reservation to another Hyatt location. I spoke with five different people, including Diana, the manager, both by phone and in person. At one point, Diana told me, "Maybe this is happening for a reason" and "I could've sold your room to someone else," when I was actually crying. While I appreciated her attempt to offer perspective, what I really needed was help finding a reasonable solution. I also contacted Hyatt Corporate by email several times, but ultimately no one was willing to work with me. The focus remained on policy rather than customer service. I was uncomfortable with the idea of driving another two hours alone at night on unfamiliar roads, especially with extensive construction along the route. In the end, I made the difficult drive and stayed at the hotel for approximately five hours, at a cost of $296. What makes this especially disappointing is that I had just become a Hyatt member. After this experience, I have decided to cancel my membership. I have honestly never encountered customer service where there wasn't at least an effort to find a reasonable solution for a customer who had made an honest mistake. This experience was both surprising and deeply disappointing. There are plenty of other hotel chains to choose from, and, surprisingly, I have even found Hotwire to be more accommodating when it comes to changing a reservation after an honest mistake. I hope Hyatt will reconsider how situations like this are handled. Policies are important, but so is empathy, flexibility, and making customers feel that their business matters.

I am traveling for work, and my king room was very nice. My room and the common area were clean…read more The breakfast had decent variety but some of the hot items like eggs and potatoes were cold. This hotel could use some updating as it is looking dated and a little shabby.

I would NOT stay here again. This hotel smells terrible. I had to buy air fresheners because the…read moresmell gave me a headache. You can tell by the damage on the door frame that someone has broken into the room I stayed in. The fitness center is pathetic. The elliptical doesn't work and only one of the two treadmills operates. The hand weights are completely rusted. The parking lot was trashy and the exterior lights were flashing in and out. The only good thing I have to say is the lady working the front desk was very nice.