Sunset Royal Beach Resort

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

WOW This is our…read morefirst resort in Cancun and I don't think we will ever choose another one. FOOD Wow. We did our homework before our trip and saw Zilara Cancun had good/decent reviews about their food. Let me tell you, this is probably the best food I've had in a long long time. Top dishes for me are the octopus with mole and lobster tostada from Maria Marie. If you like/can eat seafood, trust me on this. The drinks are phenomenal as well. There are signature drinks at all the restaurants. Those are mostly hits but some are misses (depends on your taste buds) PRO TIP: sign up for alcohol tastings at The Den first day you get there. We did tequila and wine tasting. It was quite a unique experience. SERVICE I've never gotten treated like this in any hotel I've been at. Chef's kiss for sure. The bellhop/front desk usually can break your 20s/100s into 1s so don't feel the need to exchange pesos (unless you want to of course). The workers at the hotel (and around Cancun overall) takes USD PRO TIP: there are a lot of activities hosted by the hotel. Morning exercise classes are really fun and the night shows are just okay. The crowd is definitely on the older side that just want to come to Cancun and chill not party. From hearing the reviews, Zilara had the most amount of activities from various first hand reviews from our friends All in all, solid resort. You won't regret it!

Recreational Facilities

Restaurant

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Restaurant

Royalton

2.8(142 reviews)

0.2 km•Zona Hotelera

Royalton CHIC Cancun was the perfect adults-only getaway! From the moment we arrived, the staff…read moremade us feel welcome with their exceptional hospitality. The resort is beautiful, clean, and sits on one of the most stunning stretches of beach in Cancun. The rooms were spacious, modern, and offered incredible ocean views. There was always something to do--from poolside entertainment and rooftop vibes to relaxing on the beach. The food exceeded my expectations for an all-inclusive, with a great variety of restaurants and plenty of delicious options throughout the day. What truly made this trip memorable was the outstanding customer service. Every staff member we encountered went above and beyond to ensure we had an amazing stay.

As a travel agent I enjoy going to a lot of Cancun area resorts from budget to mid level to luxury…read more I would consider this adults only Royalton a great mid level resort at an affordable price point. I came with a ladies group at Spring Break and we upgraded to the Diamond Club extra, which included a private pool area, drinks on the rooftop, a separate area at the beach, and a tiny lounge area with premium drinks. We did not think it was worth the extra money because we enjoyed hanging out at the noisy activity pool and rarely went to the itsy bitsy lounge. Pros: *Food is good with a wide variety in buffet---gorgeous 2nd floor area with a view *Room was nice and the view from the ocean front is unreal *Arianny at the Diamond Club beach area was the best server ever! She was friendly, very attentive, and came by so often our drinks never were empty. (See pic) *Activity pool was hopping all the time with games, foam parties, and lots of dancing *An amazing country singer came and he sounded exactly like every artist he played. *Mexican Fiesta night was the BEST I've ever been to in Mexico with lots of food authentic food choices and delicious desserts *Melecio in Vespa was amazing and Rodolfo in La Hacienda was patient with our big group. Young waiter (David?) in Rooftop 18 was so sweet *Massage at spas first class. I had Morgan and she was great. *Entertainment came around to get guests active *Beds comfortable *Robes and slippers nice touch *Coffee shop good *rooftop pool very quiet and zen during the day *nightclub and rooftop parties were great (it would nice if they accepted song requests) *never got approached regarding time share *kindly lent us an adapter Cons: (not too many and some are small) *Elevators can be slow *Diamond Lounge tiny and location poor *hard to get reservations for dinner except very early or very late (but butler will get reservations for you if you buy full Diamond club) *a few front desk girls were a tad cold but most were very accommodating *hotel can't help this but LOTS of vendors soliciting but they don't harass you Overall I would send my clients here if they wanted a great mid level resort. I've stayed at other Royalton so I know the brand is good!

Arianny, the BEST beach server!

Okay pizza

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Sushi

Panama Jacks

3.6(164 reviews)

0.6 km•Zona Hotelera

We had a great one week stay at Wyndham Alltra Resort. (Previously Panama jacks) We visited with…read moretwo toddlers in tow, and a few other family members with their own rooms. We visited in mid December, and found everything to be truly great. We went in with relatively low expectations about crowds, food, updates around the hotel, etc. The building/grounds: it's no 5 star luxury hotel, but it is well kept, clean, and spacious enough to accommodate your needs. For our family, we really loved that the layout is pretty condensed. Within a couple of minutes, you can easily walk from the kids' pool to the beach. This made it so easy to move from spot to spot throughout the day without crazy transitions. (Really the only challenge was that I didn't get a map or see a posted one, but it wasn't too hard to find things or just ask for help) The activities: the two pools, pirate ship themed water slides, and two larger slides (for ages 5-12 only) and the beach were all beautiful and enough to entertain our crew. They regularly have workouts going on, sand volleyball games, pool games, etc. There are plenty of opportunities to move and interact with other guests if you want to. The food/drink scene: we tried all but one of the restaurants for dinner (sorry casa de Rosa , the one night we tried to get in we waited too late and it was too full for a table of 6). Previous reviews raved about Viaggi's for Italian cuisine, so we headed there first. It was a very nice, upscale vibe, but we felt a little out of place with 3 tiny babes at the table here. We really loved the evening views at "at sunset", but our true fave was Azul: you've gotta try the teriyaki salmon. I ordered it three nights in a row . The room service was a great addition for days when we had to hang out for nap times, but we didn't love the food we received unfortunately. For breakfast, I highly recommend Ventanas (amazing views, indoor and outdoor seating, vast buffet and so quick!) Lunch favorite was the poolside grill for sure! They also had great tacos right on the beach. All the bars had quick service and friendly bartenders as well! We don't drink much so I don't have much to report there. Coffee drinkers -- you won't get a craft coffee here, but they serve Britt coffee and the staff is super hardworking. They'll accommodate you! Other noteworthy things: we had ZERO problems w crowds, We easily found chairs at the pool and at the beach, generally always had access to shade if we wanted it, and other than one night we were able to get a table anywhere we wanted without any issues. Our maid did a great job keeping up with our room, and generally was able to fulfill our special requests (for additional water bottles, refilling facial tissues, etc) The staff: truly the only name I remember at this point is Juan Carlos... Because he is a waiter at Azul, where we ate three nights in a row part of the reason we kept coming back, other than the truly top notch teriyaki salmon, was because he was so great at providing an experience for our family. The first night we came, we were a group of 9, and he immediately welcomed us as family and asked us a couple of questions about our dietary preferences and then promptly brought so.many.appetizers and fan favorite drinks without our asking. It was a treat! He was friendly and upbeat and the most memorable staff member we interacted with. We really had a great week, and I'm so grateful we got to come and be spoiled by the amazing staff, and breathe in the gorgeous views and silky soft white sand.

Great for kids! We…read morewent with our toddler and would 10/10 recommend. The food, pools and staff were excellent!

Specious rooms

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Le Blanc Spa Resort Cancun

4.1(229 reviews)

0.0 km•Zona Hotelera

•$$$$

My wife and I just spent five days at this resort to celebrate our 10-year anniversary and overall…read moreour experience was great. The service is simply the best compared to the resorts we've stayed in Mexico, Jamaica, and DR. We were married here in 2016 and haven't been back since. It still holds up. Especially with the food and cocktails. I want to give a special shout out to the staff at Bar Cavo; Daniel, Maria, Raul, Zaraians, Emanuel, Hector, Luis, Lucinda, and Zaid. Raul served us with smoked old fashioneds using Buffalo Trace Bourbon, which is a rare treat at most luxury resorts. They also had Woodford Double Oak and Makers 46, aside from a generous scotch selection. We'll be back! PS: A manager told us they're going to shut down for renovations from Aug-Oct. Just in case you're looking to book soon.

There is not enough to say about this resort. From the ambiance, the service, the food, the…read moreactivities...everything is top notch. They have a specific attention to detail that reminds me of the quality of Disney resorts, but without the kids. If you need a beach vacation, you have to check out LeBlanc in Cancun. We definitely want to try their Cabo location next!

Blanc Restaurant

Watermelon margarita with a beach view

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Our View

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

3.8(291 reviews)

2.1 km•Zona Hotelera

Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

2 Bedroom Villa (King Bedroom): living room area

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The Gazebo was down, lol

Grand Fiesta Americana

4.1(257 reviews)

1.4 km•Zona Hotelera

I wasn't pleased with this hotel, would not consider this a resort,! The family booked rooms to be…read moreadjoining, which did not happen, advised us nothing was available. Then check in took one hour due to lack of computer skills of the front desk person. Get to the room and the shower can not be turned on....called front desk no response. Many stairs and the ramps were few and far between. Also, I have a fear of heights and my room was on the fifth floor so I couldn't enjoy fresh air. These experiences ruined my stay.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Pasta and Pizza at Chianti Trattoria Italiana

OCTOPUS COOK TO PERFECTION! EXPLOSION FULL OF FLAVORS!!!

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All inclusive dining options

Hotel Riu Palace Las Américas

3.7(326 reviews)

1.5 km•Zona Hotelera

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

Small living area in junior suite

Strawberry & Pina Colada Margarita

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Staff dealing with guests while he is sick

Beach Palace Cancun

3.2(121 reviews)

1.5 km•Zona Hotelera

Great place for families with younger kids. The property is not too big so you don't have to worry…read moretoo much about your kids getting lost. Service requested: 7.5/10 Quality: 7.5/10 Vibe: 7/10 Food: 7.5/10 Very family oriented hotel with interactive activities for all ages.

Service is excellent…read more... Soon as we got down from our van, we were welcome with some wet towels and a refresher... Then we went straight ahead in check in area. We were greeted soon as we approach the desk, we were checked in very quick, also efficient. We were told about what's included in our package and basic info of the resort, where we can use our credits etc. The only thing they didn't have of the view that we requested which was also fine. The place is pretty clean and our room was very spacious. The pool is also well kept and not too crowded during our stay, the pool and the beach distance wasn't even that far. We also had a massage by the beach which was amazing. We also used our credit at the spa for a proper full body massage which was great very relaxing. The food the bar the restaurants the ice cream store are all great. I couldn't say anything bad about the service and our stay. It's also all inclusive so if you come please bring $1 For tipping if not do money exchange.

One of the drinks at the steakhouse

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Intercontinental Presidente Cancun Resort

4.2(101 reviews)

1.1 km•Zona Hotelera

•$$

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

Intercontinental Presidente Cancun Resort

Tequila sunrise to wait out the rain

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Lawry S.

10 years ago

On October 2010 my sisters and I were in Cancun for vacation. We knew that we had to attend a 90 minutes presentation for timeshare, since one of my sister had received one week vacation from Royal Sunset. But we had kept in mind that we would not buy. After 4 hours of discussion we finally bought. We started out with one representative showing us the Sunset Lagoon. Going back to what I called " the discussion room " another salesman came. He was the supervisor, the Master. The disccussion was long and difficult. I told them a couple of time that I needed to call my husband in my country before making a decision. That I would give them my decision the next day. But the supervisor wouln´t let met out of the office. Everything that was mentionned by other owners, happened. We were taken to a private office. Gifts were offered, A better room, activities all week...., wine during the process of discussion, name it we got it all. We were asked questions about our families, how much we spend a year on vacation... We were promised that at any time we could sell back without any controversial... A year later I took 1 week exchange. I was not satisfied so I wrote them. 2 years later, us three sisters got separated, so 2 of us bought the third one's part. No legal papers were done. For the last two years, we've been researching to find out how to proceed in order to sell this back? We called American Lawyers, which told us that this is a private thing and that they won't do anything. It is very hard to give our trust in this matter.We find that we are obligated to go to the same place every year and it is not cheaper than an all inclusive. We've invested a lot. These people sell a dream, but once we wake up, it is a nightmare. So when we found Mexican Timeshare Solutions web site and the good comments from past consumers, we finally decided to write them. They help us to get rid of our timeshare and the maintenance fees. we can finally rest. It´s a complicated process, but not impossible read more

Simon C.

9 years ago

Fui estafado por SUNSET GROUP, me vendieron con mentiras diciéndome que podría rentar mis semanas, le pregunté al vendedor si la renta de mis semanas era una garantía, me dijo que si y que si no lograba rentarlas ellos me las rentarían y nunca me dijeron que tenía que pagar mantenimientos. Firmé el contrato y el resto es historia, jamás logré rentar mis semanas, ni ellos me las rentaron, además tuve que pagar obligatoriamente los mantenimientos por algo que ni usé. Después de 2 años sin recibir un peso de las supuestas rentas y estar pagando mantenimientos, hablé a SUNSET GROUP y les dije que quería cancelar, y en lugar de cancelarme es tanto su descaro que no solo no me querían cancelar, me querían vender otro tiempo compartido más caro, que disque con este si iba a poder rentar mis semanas. Tendría que estar tonto como para caer en semejante trampa de nuevo. Me moví al instante y conseguí que los de Mexican Timeshare Solutions me cancelaran mi contrato sin tener que pagarles un centavo más. Ahora cada que sé de alguien que va a ir de vacaciones, lo primero que les digo es aléjense de SUNSET GROUP , y si les ofrecen un tiempo compartido es pura estafa, digan que NO read more

Madeleine B.

11 years ago

Don't waste your money coming here. It's dirty, they discriminate you if you're not Spanish speaking native. The place is a dump. Not worth anything. read more

Erica K.

114

5 years ago

BEWARE! There was a murder at this hotel featured on Dr Phil where the hotel and police lied and covered the murder up. BEWARE!!

Windy G.

5 years ago

Be careful of this resort they do not look after Americans. A fire fighter from Arlington Texas was murdered on this resort.

Sunset Royal Beach Resort - resorts - Updated July 2026

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Majestic Elegance Playa Mujeres

3.3

(141 reviews)

Our son and his bride were married here. We had about 50 people and overall went fantastic. To…read moreframe my perspective I give, I've been to 30-33 unique property all inclusive resorts. We opted for the private club option...which I'll say, is certainly worth it. This resort even gives you your own private butler service. I didn't use it much....but when I did...it worked quite good. No matter where I was at in the property...they would tend to a need. Tye food at this place....for Mexico....I thought was about the best food I've had at an all inclusive. Steak house, the beef had a reasonable beef flavor. Seafood I had...was generally very good...again, keeping in perspective it's Mexico....and can't be compared to Alaska let's say. The tiger shrimp....had those multiple times...big and a good clean flavor. The property....maintained to a high degree. Nothing run down about this place. The wedding and how it all came off - they did exceptional. About every option you could have to a wedding here...we had and then some. But beyond that fact, the resorts execution was stellar. Not sure how many servers they had at our reception as example. But the crew we had...were blasting thru the cocktails and shots, like there was no tomorrow. I'd go back here anytime and find this place a very good trip to have.

This was my second time at Majestic Resorts. I stayed here about a year ago on the family side, and…read morethis time I stayed on the adults-only side. The adults-only side includes a butler who you can message on WhatsApp anytime. Our butler was very responsive, while our friends' butler wasn't as attentive. You also check in at a separate area. The room includes a selection of liquor, coffee, fruit, snacks, and drinks. Our room was essentially the same on both sides of the resort. It had a jacuzzi on the balcony and a Nespresso machine with pods. The mini fridge was stocked with water, soda, and beer. On the adults-only side, we also received tequila, Bacardi, and champagne. There are quite a few pools at the resort. The pools on the adults-only side offer higher-end liquor, and on Thursdays they host a foam pool party. The adults-only side also has lounges with food and drinks available 24 hours a day. The restaurants and buffets are good. Only the hibachi and French restaurants require reservations; the others are first come, first served. I really enjoyed the Flavors buffet and the Mexican restaurant. Coffee can be ordered at the piano bar. There isn't a menu, but you can ask for drinks like lattes and cappuccinos. Overall, I would definitely recommend coming here.

Secrets The Vine Cancun

3.8

(379 reviews)

I loved so much about this place! By far my favorite part was playing beach volleyball almost…read moreeveryday with Emmanuel and Aisha. The entertainment team was awesome, they even helped me learn a bit of Spanish! Super fun, I recommend.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

Live Aqua Resort

(463 reviews)

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

Secrets Playa Mujeres

3.5

(216 reviews)

I found this hotel during one of my searches and since we do like and have tried other Secrets…read morelocations, decided to give it a try. If you like a quiet and relaxing vacation with a gorgeous beach, this resort is for you! If you are looking for constant entertainment, music or activities, this may not work for you. It is a new hotel located north of Cancun. It is beautifully decorated with a boho feel to it with a jungle and beach feel. All staff that we encountered was friendly, attentive and happy to answer any questions. Check in was fast and preferred was a nice addition. The private pool, lounge and beach access are a nice perk, to be able to be stress free at the hotel. Plenty of dining options and our favorite was the French restaurant. If you want a relaxing vacation with a gorgeous white sand and blue water beach, consider this newer resort.

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.

Grand Fiesta Americana

(257 reviews)

Finest Playa Mujeres

3.3

(273 reviews)

I came here for a family vacation (2 kids - 2 yrs and 2 months)…read more This place is an amazing place to bring kids, super accommodating (crib, sanitizer, etc) and adults The gym was well equipped and they provided a lot of activities, I was a huge fan of the shows, very talented The food was superb, service was amazing, definitely coming back!

So far the best all-inclusive resort stay yet!! Everything is so well well maintained and clean…read more The staff is incredible - there to make your stay the best. Everything from adventures to lay-relax.

JW Marriott Cancun Resort & Spa

4.2

(330 reviews)

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Atelier Playa Mujeres

(132 reviews)

Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

Update: received a return e-mail that was AI generated from Gabriel Rodriguez who is the Room…read moreDirector Manager. Needless to say, it was so bland & not effective. It definitely does not make me want to return back to Atelier. The management such as Gabriel & Diego need some serious help & more training in management skills. They should train under Forbes Hospitality Training Program like the managers/staff at Ritz Carlton Grand Cayman. Go there if you want exceptional stellar guest services. Every mgr & staff person @ RC GC go over beyond for each of their guests. We chose this property to celebrate our wedding anniversary, a special occasion we had hoped would reflect in the exceptional hospitality and attention to detail for which this resort is known. As seasoned travelers who regularly stay at five-star luxury properties around the world, we understand that occasional issues can arise; however, what distinguishes an exceptional resort is how effectively those issues are resolved. The issues we feel in this case were not resolved during our stay. Shortly after checking in early July, we discovered that the toilet seat was loose & unstable, shifting significantly during use and creating both discomfort and a potential safety concern. My spouse actually fell off of the toilet seat. We promptly reported this issue in person to the front desk & were informed that the maintenance team will address it, but the problem remained unchanged. The toilet seat was never fixed during our entire stay. The lack of proper follow-through on such a basic maintenance matter was disappointing & not what we expected from this luxury resort especially during our special anniversary celebration. A more frustrating issue occurred the afternoon before our departure day. After spending the whole, hot & humid day at the pool, we returned to our room wet, sweaty & sticky ready to shower only to find that our room key fob had been deactivated. We were locked out of our room in wet swimsuits hot & uncomfortable. There are no phones around in the hallways to call the front desk. Due to the very large size of this resort, we then had to walk a considerable distance back to the front desk to have our key fobs reactivated. This inconvenience could have been avoided. We asked why both of our key fobs had been deactivated prematurely & we received no response. These issues reflect lapses in both maintenance follow-through, guest service & guest experiences. At a property of this caliber, guests reasonably expect reported issues to be properly resolved & room access to remain available until the designated checkout date & time. Atelier Playa Mujeres was on the 2025 Forbes Travel Guide & its reputation for luxury & exceptional hospitality were the reasons why we decided to stay there for our first time. There are many other luxury resorts such as Nizuc, Le Blanc or Live Aqua in Cancun competing & vying for the same category of repeat guests. Whilst there were aspects of our stay that we enjoyed, these avoidable service failures significantly affected our overall anniversary experience. After checking out & whilst waiting in the lobby for our transportation, Diego Gonazalez, the front desk manager approached us to ask about a couple of issues we experienced during our stay. Upon listening to our concerns & praises to some of their staff, we felt dismissed and not taken seriously after speaking with him. Diego was not effective at all in addressing our issues at all. Because we were displeased & frustrated with a lack of response from Diego, we asked for the General Manager's e-mail hoping that the future guests will not experience what we did. What a waste of time! On a positive note, the food here is above average with many offerings in various restaurants. Need reservations for most of them. Los Abrazos was our favorite. There are some rock star staff at this resort: Byron (bellhop), Gerardo (Los Abrazos), and Alfonso (main pool waiter).

Paradisus

3.3

(366 reviews)

My husband and I celebrated our 20-year anniversary at Paradisus Cancun in April 2026, and we had a…read morewonderful experience. The resort had recently reopened after renovations, and everything felt fresh, modern, and very clean. The beach was beautiful, the pools were relaxing, and the grounds were well maintained. The highlight of our stay was the staff. Everyone was friendly, helpful, and genuinely seemed to care about making our vacation special. A special thank you to Chris, our Reserve Concierge, who went above and beyond throughout our stay. If you're considering upgrading to The Reserve Adults Only section, I highly recommend it. The concierge service, exclusive lounge, premium drinks, coffee bar, adults-only dining, and Bali beds were well worth it. The resort offers several dining options, including steak, seafood, Japanese cuisine, and a buffet. While the food wasn't our favorite part of the trip, breakfast was excellent and there was plenty of variety. We especially enjoyed the live saxophone music during breakfast, the beautiful beach, and the peaceful gym each morning. Overall, we had an amazing anniversary trip and would gladly return to Paradisus Cancun in the future.

Was such a welcoming, relaxing spot for a family vacation. The staff was incredibly sweet, Arnulfo,…read moreLuis, Erik, and Julio made the trip extra memorable and took great care of us while dining at Sante and relaxing in the Reserve bar. Would highly recommend to anyone who wants a vacation to remember!

Marriott Cancun Resort

(235 reviews)