Update: After reading the reply from the individual who…read moreworks there, I stand by my review. The employee is incorrect about the incident; as the case with show, it was not a police chase or an eluding charge. It was an unmarked car who pulled into my lane directly at my motorcycle which I accelerated out of the way for and then pulled over when realizing it was an officer. The manner in which I operated the motorcycle makes zero effect on the condition as there was no crash, and I have been riding motorcycles for 27 years. Also, I built that motorcycle from the frame-up and know every inch of it in detail. It is a $30,000 motorcycle, not some beat up Suzuki owned by someone trying to pull one over on the tow company for flimsy reasons.

If I could give negative 5 stars I would. Horrible customer service. I was laughed at when I came…read moreto pay a $550 fee for having my truck towed from Lake Wenatchee to their trailer trash lot. Due to severely icy conditions in my driveway, the truck was unable to make it up the slope and was tagged next to my driveway. I'm 7 months pregnant and sick, and was stuck in my house for the past three days. I didn't see the truck was tagged because I have been home for three days taking care of myself and have already fallen multiple times on the ice this year. After seeing my truck being towed by Jaegers, my brother drove me to Cashmere to pick it up. Immediately when we walked in to pay, Jason was loudly saying how he hates people and complained about customers. I had been crying, and very upset about the fee. He asked me what was wrong with my vehicle and I said I couldn't drive it up the icy driveway. I was sick, pregnant etc. He said it was parked in the street, which it wasn't, it was parked in an icy patch next to my driveway. He scoffed and ignored my reasoning for not taking it into my driveway. After giving them most of my paycheck to pay the fee, Krissy asked Jason to take me to the lot. He responded, "I just sat down and I'm dealing with something else now." I responded with "Well I just paid $550 to get my van out, so can someone take me to it?!" He says, "oh just calm down, it's being handled." So not only did he mock my misfortune, he talked down to me as if I was being unreasonable! He was literally so lazy he couldn't get up to do his job and lead me to my vehicle. The other guy in the room was kind enough to lead me to the lot and even apologized for his coworkers "shitty attitude" saying he's going to get an earful from his boss and shifts switched to earlier times. Use ANY OTHER TOW COMPANY if you want a decent experience. Overall, it was extremely uncomfortable, unprofessional and disrespectful. FUCK YOU JASON, you deserve to get fired for being such a prick to a pregnant lady!

Do not under any circumstances call this company to tow your car. Unprofessional, rude, wanting to…read morescam our insurance company, creepy around my daughters.do not recommend. any other company but this one...

Good communication, and was able to get out to my location very quickly. Lathan was very…read moreprofessional and got my semi pulled out of the snow in almost no time at all. I highly recommend this company if you find yourself needing a tow.

They were so friendly and did a great job !! They even went above and beyond and buffed out an area…read morethat wasn't part of the job and didn't charge me!!! I highly recommend these guys!!!

Car was peeling paint 2 weeks after we brought our car into this shop. Definitely done cheap or or…read moreawful

Key fob replacement and reprogramming. Ryan, was easy to…read morework with, very knowledgeable. Ryan had me come to his office to save house call, process was very quick. Saved us money over going to a dealer. Thanks

Lost key fob while out hiking in Leavenworth area on a holiday weekend. So grateful that Ryan was…read morewilling and able to make the trip and able to get us going with a new key. No other locksmith in the area was able to accomplish this (2 others tried). His pricing was also very fair. A good person.

Road side assistance was on point. After try other towing company who were trying to gauge for…read moreprice after a quote. This company was honest and very responsive to our desperate need. Highly recommended by a local chain tire store and myself.

After being stuck in a ditch for 5 hours and many failed attempts to get pulled out, Scott showed…read moreup to save the day. Leading up to Friday before Labor Day, I was running on very minimal sleep that week due to caring for my mother who has stage 4 breast cancer in combination with working all week long as a health care provider. I was finally able to take time to myself and get away from the city to decompress and made my way to Cle Elum for a weekend camping trip with family and friends. While trying to find a place to set up camp, the river was dried up and I probably had no business driving off road while sleep deprived which led me into a sand ditch. I felt like a horrible person because I created this disaster for my friends and family to deal with at the beginning of our camping trip which could've been easily avoided if I wasn't so stubborn and just let someone else drive for me knowing I was very tired. Lesson learned. Mistakes and accidents happen in life, that is why there are towing companies available to help get you out of messy situations - in my case, a sandy one. After being stuck for 5 hours, you become desperate and vulnerable. During my frantic cry for help to local authorities and other tow companies, they either said they couldn't come because they were unavailable or didn't know if they could help (since I was stuck off road and their tow truck may not be able to drive down to me where I was stuck in the sand). Scott showed up and I literally cried when my car was finally pulled out of the ditch. It was a hard tow but Scott didn't give up, he was very persistent in getting me out of the ditch. He was very helpful and understanding throughout the entire process. I felt like an idiot and he wasn't judgmental at all about the situation I got myself in. Out of the kindness of his heart and being a Good Samaritan, Scott decided he didn't want to charge me the full tow price which was a huge financial relief to me as a single mom to two special needs children. He restored my faith in humanity and I can vouch for him by saying he's sincere and caring. He derailed all negative stigmas surrounding towing companies on this day. I feel forever indebted and truly thankful for his services. I hope anyone who travels through his jurisdiction requiring a tow reaches out to him first because he deserves to be successful in his towing business as an honest, trustworthy and compassionate businessman.