Our starter had gone out while we were camping well off the main highway (the 2). The road was…read morerutted, hard to find, but Patrick found us. He had a good enough jack that I was able to safely climb under the van and bang on the starter while he worked the key. After a minute or two it fired up. This was above and beyond as far as we're concerned, great service, friendly driver who was totally willing to help. I suspect he saved us in the neighborhood of $1500. Hopefully we'll never get caught in a jam like this again but if we do we'll call Dick's.

We were almost 200 miles from home and in the middle of nowhere--Dick's came through for us in a…read morebig way. I really appreciated how Rebecca stayed in contact with me while we waited for the truck, and Kenny got us all the way to our house. I am very thankful for their efforts!

Update: After reading the reply from the individual who…read moreworks there, I stand by my review. The employee is incorrect about the incident; as the case with show, it was not a police chase or an eluding charge. It was an unmarked car who pulled into my lane directly at my motorcycle which I accelerated out of the way for and then pulled over when realizing it was an officer. The manner in which I operated the motorcycle makes zero effect on the condition as there was no crash, and I have been riding motorcycles for 27 years. Also, I built that motorcycle from the frame-up and know every inch of it in detail. It is a $30,000 motorcycle, not some beat up Suzuki owned by someone trying to pull one over on the tow company for flimsy reasons.

If I could give negative 5 stars I would. Horrible customer service. I was laughed at when I came…read moreto pay a $550 fee for having my truck towed from Lake Wenatchee to their trailer trash lot. Due to severely icy conditions in my driveway, the truck was unable to make it up the slope and was tagged next to my driveway. I'm 7 months pregnant and sick, and was stuck in my house for the past three days. I didn't see the truck was tagged because I have been home for three days taking care of myself and have already fallen multiple times on the ice this year. After seeing my truck being towed by Jaegers, my brother drove me to Cashmere to pick it up. Immediately when we walked in to pay, Jason was loudly saying how he hates people and complained about customers. I had been crying, and very upset about the fee. He asked me what was wrong with my vehicle and I said I couldn't drive it up the icy driveway. I was sick, pregnant etc. He said it was parked in the street, which it wasn't, it was parked in an icy patch next to my driveway. He scoffed and ignored my reasoning for not taking it into my driveway. After giving them most of my paycheck to pay the fee, Krissy asked Jason to take me to the lot. He responded, "I just sat down and I'm dealing with something else now." I responded with "Well I just paid $550 to get my van out, so can someone take me to it?!" He says, "oh just calm down, it's being handled." So not only did he mock my misfortune, he talked down to me as if I was being unreasonable! He was literally so lazy he couldn't get up to do his job and lead me to my vehicle. The other guy in the room was kind enough to lead me to the lot and even apologized for his coworkers "shitty attitude" saying he's going to get an earful from his boss and shifts switched to earlier times. Use ANY OTHER TOW COMPANY if you want a decent experience. Overall, it was extremely uncomfortable, unprofessional and disrespectful. FUCK YOU JASON, you deserve to get fired for being such a prick to a pregnant lady!

I needed my winter tires mounted as soon as possible. They made me an appt the next morning and…read morewe're ready to work on my Jeep at the promised time. They have a small waiting room. Really nice and friendly guys. I'm done with discount tire as I've had too many problems recently. The price i paid was less than that other shop.

Customer service. When you say you are going to return a…read morecall you could do what you stated you were going to do. When you gaslight your customers and they call you on it you could apologize.

These guys are awesome! My truck was making funny noises. So I took it to them. They figured it…read moreout, gave me a quote, got it scheduled, and fixed. It was all so quick and now I'm back up and running and my truck sounds great. As a female, I don't feel taken advantage of, and they're always there for a quick question or concern. I even took it to them when my check engine light came in, they plugged the diagnostic meter to it, and found it was because I didn't get the gas cap screwed on quick tight enough. They reset it and sent me on my way. I feel confident that they will help me with anything I need. Wonderful place!

I was connected to a Dick's tow truck in a timely fashion. When I spoke to him on the phone, the…read moretower asked me what the problem was and as I described the issue he said it may not be necessary to tow my car! He arrived and took a look at my battery connectors, cleaned them up a bit and voila! My car started and I didn't need a tow and the cost was about half of what it would have been if I did! Thank you very much for the good, honest work!!!

Very professional and super friendly! I wasn't quite sure what was wrong with my car and they were…read morequick to look at it, give me an estimate, and keep me updated on all the work they were doing! I felt I was charged fairly and they went above and beyond on their customer service! And they came to pick up my car all the way from Manson, WA! My car feels great and I plan on returning if I ever need anything else done!

New brakes on my wife's car. Fair price they work great…read more This is the third vehicle I've taken to Adan, all good results good price. Give them a try. Noel

We have had car issues with our Tahoe and this mechanic can always fix anything within 2-3 days…read morefaster than any other mechanic, been coming here for 6 years! If it's a simple problem.. it can always be fixed right on the spot.

I took my RAV4 to Global Car Care because Slip Indicator Light was staying on ...traction control…read moreproblem. First, they said "rear plug" of transmission had come out and needed to replaced. Also, the battery was bad and needed to be replaced. The battery recovered overnight after I asked for my battery back to return since it was only 12 months of the 36 month of Interstate's warranty. Manager Jay told me a car's alternator does not charge the battery. Then at the end of the next day Global Car Care called to say after the test drive it was not shifting properly so needed to replace the Steering Rack and Tie Rods of a cost of $2,069.21. I declined and picked up the car, no improvement in problem. - cost of $456.31 I then took the car to Town Toyota, they quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and front wheel alignment. The total cost for Town Toyota service department to resolve problem and improve drivability in a half day was $347.10.

I want to thank Tito and Jeremy and all the staff at Global Car Care for the great customer care…read morethey extended to me. I have a BMW X5 that is older and I have been going to Global Car Care for 3 years now for maintenance and service. They did a major service on the car. They took me home and had the car ready when promised and the repair came under budget. The only thing that would make it better is a ride in that red Mustang!!!! Thanks guys!!!!! Chris Levine