I was a walk in and had to only wait a few minute. Ethan was my message therapist and was…read morewonderful. I have to admit I was hesitated to have a male therapist but Ethan was very professional and made me feel comfortable .

I called the day before to make an appointment. It was immediately obvious that the person…read moreanswering the phone didn't understand English. I asked for 2pm tomorrow. "Yes," I think she said. I asked how much for one hour massage? "$80," I think she said. And then she hung up. No "goodbye", no "see you tomorrow", no "thank you." I showed up at 140pm for my appointment. My day had gone smoother than anticipated and I was running early. I was prepared to wait if necessary. My showing up early seemed to blow her mind. She said "You call yesterday?" "Yes," I said. She kept saying I would need to wait until 2pm (I think). Okay, no problem. Then, she came out and told me I'd need to wait 30 minutes (I think). Okay fine. I believe she was eating her lunch in the back room and kept coming back out to check on me and make sure I knew I'd need to wait. It was disconcerting because there was a lot of words I didn't understand. In a bit, she came back out and said "One hour." Now, I'm getting mad. I said "I have to wait one hour?" "Yes," she said. I sat there a minute thinking about it. I finally decided no, I will go somewhere else. There was one other person in the place getting a massage. There was a door open and I could see a fully naked man lying there. They didn't even try to be discreet with him. Every time the lady asked me a question and I answered her, she would go back to the room of the other person getting a massage and talked to that massage therapist. They would raise voices and get all excited and then that's when she'd come back out and tell me another time I needed to wait. I'm sure the guy getting a massage really felt relaxed with all of that hullabaloo going on. I started putting my earrings back in my ears and getting ready to leave. This seemed to light a fire under her. She then says "One hour massage?" I said "yes." She asks for my $80. Wait. I usually pay AFTER my massage everywhere else I go. Nope. She needs my money now. I'm paying by credit card. There's a $3 fee. Great. Love that. Not. She insists that I go ahead and sign the receipt now. I said "What about the tip? Don't you want a tip at the end?" She doesn't understand. I blew it off. Let's see if a tip is warranted, I'm thinking. So far I'm not impressed. She tells me she needs my ID. "Why?" I asked. She doesn't say. She says "Need ID." I hand her my Texas drivers license and pray this isn't some kind of scam, identity fraud, something sinister. She keeps it for a very long time as she writes down everything on the license. It was making me very nervous. Why does she need this? She motions for me to come now for a massage, not in one hour. I said "So you're ready for me now?" She said "Yes" as if the entire aforementioned broken conversation didn't just happen. I was so confused and flustered. This was a Christmas present from my husband that I was just now taking advantage of. He didn't give me a gift certificate for any specific place, just a note saying go get a massage whenever you want, his treat. He knows it's my favorite way to pamper myself, but they're expensive. I don't do it often. We are full-time RVers and travel the country. It was kind of a big deal to splurge on myself on this day, but Ft. Myers seemed the perfect place to get super relaxed. I go back for the massage. I've had probably 30 massages in my lifetime, and they usually come with some sort of instructions. The massage therapist usually says something like "wear whatever you like or don't. Lie face down, OR we'll start face up. Do you want a full-body massage or just concentrate on back and neck? hips? Something else?" Nothing. No instructions. She showed me the room and left before I knew what was happening. I stripped down to what I was comfortable with, and laid face down on the table. She came in and started working on me. She must've eaten her lunch very quickly because I kid you not, she burped the entire time she was massaging me. It was gross and disgusting. I know she thought she was doing it quietly, but she was not quiet enough. She gave a great back massage or I would've said something about the disgusting burping. Also, neck and shoulder massage was wonderful. I felt she had used at least 40 minutes on all of that. I was getting nervous. Does she know I want arms and legs done too? So I looked up and asked "Full body massage?" She says in broken English "I don't understand." I said "Arms? Legs?" She said a little flustered that I'd need to turn over. Okay, then tell me that. I cannot read your mind. And obviously, she can't read mine. She did a really crappy job on my arms and legs. She was over me and I could tell. I was frustrated about this and quite over her too. I came in to get the full zen treatment. Had she been really nice, accommodating, not burping, I was ready to pay for an hour and a half, maybe two hours.

Professional service with friendly staff at reasonable prices. Even had time to work on my feet.read more

Was a little concerned after reading the 1 star review but my pain level gave me the courage to…read morejust go. The place was clean, the ladies were friendly, and the massage was amazing. I highly recommend ChiChi, I will go back!

I had a wonderful facial here from Yvonne. She was excellent, caring and professional…read more I recommend this place and will try a massage here.

Have been a couple times. Just had a strong deep tissue with Yasmary. It was one of the hardest…read morepressure massages I've ever had, working out every kink and muscle.

I had such a great experience here. I feel super comfortable not awkward at all which i'm always…read morenervous about when getting a massage, and the massage itself was amazing. I'm pretty active/athletic, and the pressure was exactly what I needed, not only relaxing but actual pain relief. Im sore today the day after but the deep internal pain I'd been dealing with is completely gone. I already booked 3 more appointments and definitely recommend checking them out!

this place is AMAZING!! The staff are sooo sweet and welcoming! My massage was amazing I even fell…read moreasleep!! It's more of a day spa but very well organized and clean!! TRY IT OUT!! Definitely recommend!!

Awesome experience. It's a cute, relaxing spa full of friendly staff! My appointment was for an ear…read morecandling treatment, my first time. My ears have never felt better! I highly recommend the service and this establishment!

First off Lori L and her comment is ridiculous. I've been going here for years and have gone to…read moreseveral other massage places (similar to this but not as good!) and the cleanliness is definitely not an issue! Smh Great establishment love the massages no matter which one I've gone for. I def recommend to go here!

We had a party of 3 for foot massages and they were awesome. The facility is so clean and quiet. I…read morereally like the set up and that everyone can stay together in the open. I took away a start because one of the people kept answering the business phone so a person in our partys massage kept getting interrupted. I would say maybe don't go with a party of 3.

Came here for a couples massage for my birthday with my boyfriend. I enjoyed it, it was very much…read moreneeded as I haven't been able to pamper myself in a long time.

Beyond 5 stars! I planned a bachelorette spa day from Los Angeles and the process could not have…read morebeen easier. Called multiple places, none of which had as good reviews as Island Touch Therapeutic Massage. Once I reached out to Ayesha, the owner and massage therapist, it was an obvious choice. I could tell that she truly cared for her business. She was very helpful, very detailed, and even sent me photos of the spa to get a feel for it. Much more pleasant experience on the phone than many of the corporate hotel spas. Because there were 4 in our party, and each person chose 2-3 services, we reserved the entire space for 5 hours and received a great deal on the whole experience. Prices overall are great! Customer service is top notch. The spa feels private and cozy. They decorated for the occasion and we received a beautifully written itinerary upon arrival with all of our massages/facials/foot detoxes/body wraps scheduled, this came with wonderful party favors! This was a total surprise. We appreciated this so much!! Plus, they made us cupcakes and provided tea, coffee, and water. I got my stone massage from Meghann. She was AMAZING. I asked for medium pressure, she knew exactly what she was doing. Her transitions were smooth (this is very hard to find). Truly felt like she enjoys her work! Anne Marie did my dermaplaning facial, 1.5 weeks later my face still feels so smooth! Only thing, would have liked if she wore gloves and mask, simply because it's a facial - you're face to face for a long period. This place exceeded expectations. Thank you all for providing such a wonderful experience for all of us. We were truly pleased! Most importantly, the Bride was HAPPY with the whole experience! Definitely will go back when I'm back in town.

Every time I visit It's Well Massage I feel renovated! Today in particular I walked in with neck…read morepain I had been dealing with for weeks, and Vanesa gave me a combination of massages that I walked out feeling lighter, relaxed, and pain-free. She's so caring and professional. Definitely my favorite place to relax!