Worth the drive to Gastonia. I much prefer the personal service we received for our wedding bands…read moreand an engagement ring. My now wife had her grandmother's engagement ring. Morris jewelers too her stone and put it into a new setting. I will definitely be back for anniversary gifts. I saw a beautiful set of earnings and an anniversary band.

When I ordered my wedding band I told them it was too small and they wouldn't listen and ordered he…read moreband too small.. When I took it to get sized they were still hesitant to listen to my ring size. When I picked up the ring it wasn't even sized at all. I would rather pay someone to listen and fix it correctly

I've been using FaceTime Foundry for decades. Brent & co. are the only people I trust to work on my…read morejewelry.

My fiancé and I went in with ideas for wedding bands. We met Deborah, she was extremely kind,…read moreknowledgeable, and had a service mindset. We felt we were in the right place to make our jewelry decision for our upcoming wedding! Thanks Deborah, we appreciate you.

Do not waste your time with Douglas Harris. My fiancee and I were having a custom wedding ring…read moredone by him with diamonds from a family heirloom ring and he never delivered on a single promise. 4 weeks after talking to him we still never got an actual quote (despite him saying we'd have a quote in 3 days) and he increased the estimated price twice to almost double the initial budget discussed with him. Even the return of my family heirloom ring has been a fiasco with him first saying he had not done anything with it then being told they shipped it to the manufacturer in New York and that it would be back the next day only to later be told it would be a day after that and then that day texted that the shipment was delayed so it would be yet another day.

This jewelers is an absolute joke of an establishment. I took 3 watches in to be serviced and they…read moremutated the back casing on one of my watches that was brand new and wanted to argue with me about it. Then it took them 2-3 months until I had to calm them back to ask about one of the other watches and they told me they couldn't fix it. Wow 3 months no call from them and they still couldn't do the Job the only thing they COULD for me was charge me $30 to Chen he a watch battery... that should have been $6-$12 MAX. I'm surprised they've been open as long as they have! Do yourself a favor and stay away from this jeweler! I don't like leaving negative reviews but when it this bad op an experience I have to let the public know. Good luck

Be careful working with this company, they are under new ownership. It is not the same Oz Jewelers…read more THEY LOST MY ACCENT RUBY, THEY CHIPPED MY RUBY, AND THE PRONG WORK IS AWFUL. I got my ring back a week ago and took it to different Jewelers in the surrounding area and all said, "the prong work leaves alot to be desired" - they were to replace a prong on my sapphire and tip the other 3. There are ripples in the tipped prongs and they are so bad the Jewelers reviewing it would not attempt to tell me which one was replaced. I have had this ring for over a decade, it is well loved and in sterling silver, which is soft but the sapphire is not centered. There is a huge gap and the stone is pushed to one side leaving it diagonal. There are several prongs on the accent setting that needs replacement, that was never even mentioned to me when I brought it in. This ring was giving to me by my father when I was 19, it was 1,000 almost 20 years ago, my father passed in January. There is no amount of money too great for this ring. I added photos so you can see how poorly this ring was done, every jeweler I've spoken with said they would not return my ring to me like this. The stone they lost, I went to pick up my ring and was told the jeweler forgot to put the stone in. Why was my ring not inspected before it was put in a bag as completed? The ruby was not in the bag and they only told me it was lost thr next day, because the color did not match and they had to order a new ruby. THE COLOR STILL DOES NOT MATCH! In the sun you can see how pink the stone is compared to the others. And the ruby below the ruby they replaced has been chipped in the same spot the prong lays on the stone they replaced. This ring is "well loved", it is almost 20 years old. But none of my stones were chipped when I brought it in. There was no mention of a chipped stone when it was brought in. I know there are no photos of a chipped stone because my stone WAS NOT CHIPPED! The prong that broke was on the opposite side of the ring. I've included a photo of how my ring looked before it was brought in. I am devastated this all happened. I'm angry how this was handled. Every jeweler was surprised this was Oz's work and so am I. I will be taking this as far as I can. I'm an accountant, I have money Melissa and the ring you messed up means more to me than you will ever know.

I lost a stone from my wedding band and of course I was heart broken. Dropped off my ring along…read morewith a replacement diamond to Oz and got a phone call the very next day that it was fixed and ready to pick up. He checked and replace all the prongs on all my diamonds because he noticed they were very worn (been on my finger for 30 years!) so he replace all 12 prongs as well as setting the new stone. And cleaned the ring too. I was overjoyed when I got it back because it literally looked brand new. All the scratches on the gold were buffed out and it looked fantastic. Price was extremely reasonable and the turn around time was phenomenal! Oz has been my families go to jeweler for 35 years. I can't imagine getting anything new or having a repair done anywhere but with him. The entire staff is absolutely awesome! Highly recommend Oz's jewelers for that special piece you're looking for. If he doesn't have it he will make it or find it..and everything is top quality!

I have purchased several pieces of Jewelry over the years. They don't disappoint. Melissa and Jim…read moreare so friendly and personable. Great selection and they know what I like. When I come in the door they know who I am. I absolutely love them and Kay's.

It's a no for me. My now husband showed them a picture of exactly what I wanted and they didn't…read morehave it but convinced him to buy something totally different because they just knew i would "love it"...For future reference if someone shows you a picture of what they want and you dont have it then send them else where!!!!

Hi, ok, so um.... terrible customer service. There were two ladies working and they were so…read morejudgmental!! I was not dressed the nicest, and was looking at jewelry, and one of the ladies stared me down the whole time I was browsing. They made it seem like I was going to steal a piece of jewelry just because of how I was dressed. Then I went to buy a pair of earrings (can you believe I actually tried to buy them??? Wow!) and they would not even look in my direction. Awful. Rude. Women!!!

Weirdest moment of my life. After I paid, a lady named Tiffany pulled me aside and said "GIRL! Your…read morebutt is so big. So big! I mean, damn. Sorry if that's inappropriate..." Can you believe this?!?! She may have thought she was giving me a compliment but I took it as total fat shaming. HORRIBLE customer service here!!! Beware for judging eyes!!! I'm still shocked. Will never take my fat butt in that store again! ;)