I scheduled an appointment last week for a recall on my vehicle. The women who assisted with…read morescheduling was extremely professional and managed to get me in the very next week to have it completed. I chose the 7am drop off with a shuttle to work which fell well within their 11 mile radius. I arrived this morning at 6:45am to make sure I was there in time for appointment. As I sat in my car I noticed that the lights were all off in the showroom along with the service area while an employee stood waiting to be let in. This remained for the next 10 minutes. Finally employee was let in and I exited my car for doors to open at 7. As I entered, the women that was waiting to get in was perched behind the computer. I walked up and she informed me that someone would be with me shortly. It was 7 minutes before I was assisted by my service tech appearing from the rear of the bay area. It didn't take long to get checked in from there and he asked if I was waiting- I said no I was scheduled for a shuttle. I was then directed to showroom to wait for driver. Having never been there before, I did not know that the waiting room was actually to the left of the doors they sent me through. Regardless, I sat in the showroom area waiting for my shuttle. It is now 7:27 before I go back to service desk to inquire about the shuttle. I was met with there is only one person here, he has to go locate a vehicle and gas it up but they will come get me when he is there. I have never waited for a prearranged shuttle before at other dealerships. My tech then comes in and said my vehicle will be done in about 10 minutes so I decided to wait. Needless to say it wasn't 10 minutes. I was extremely dissatisfied with their quality of professionalism and the only reason I gave 2 stars was for the sweet women who arranged my appointment. I never posted this because I dislike giving negative reviews and thought maybe my expectations might have been too high since I'm used to certain service at another dealership. But I can assure you that is not the case. Today I received a text message from my technician who had the audacity asking me to fill out the review from the dealership and to give him all 10s for my overall experience. He then proceeded to tell me he is low on good reviews and it directly effects his livelihood. Sir, since you have asked me to fill out the survey, I will, but I can assure you, you will not be receiving any 10's!!

I bought my 2017 Sentra from Jude W. two weeks ago and had a very good experience with both the…read moretest drive and his excellent service as we made our purchase. We are very happy and satisfied. Nicholas P.

Best experience I've had. Extremely helpful especially the manager Sherill? She is excellentread more

Went to a different Autozone to do a battery check and it came back that I needed a new one, which…read moreI expected. After I made the purchase of a new battery, the associate said they wouldn't be able to install it for me due to being short staffed. Frustrating, but understandable. So I went to this Autozone and the manager there very graciously installed my new battery. I am very appreciative, as it was a Sunday and I was scrambling to find an open mechanic. The manager did the swap in just a few minutes and then processed my battery core refund.

Stopped at this location after a poor experience at a competitor looking for an air filter. Adam…read morewent above and beyond any reasonable expectations that I may have had. He cares about customers and represented Advance Auto Parts extremely well and I will definitely be back. Adam is a very valuable asset to your organization!

If there was a no star rating I would give this location, better yet a particular member - Ken K…read morezero stars. I'm a delivery driver who relies on their car for making a living as a college student. My older car had been having some problems so my friends suggested I buy a rebuilt alternator through Advanced Auto Parts online and they'd help install it. After the installation, my car worked normally for about a week then continued to die. After replacing the battery along with the rebuilt alternator, it was clear my culprit was the defective rebuilt alternator. I was forced to go to an auto repair shop to get a brand new alternator and another couple hundred dollars spent on the problem to finally have it fixed. My plan was to return the defective alternator back to Advanced Auto Parts to get my money back since it didn't work. After talking with Ken K. he told me that he didn't want to refund my alternator since he was concerned with meeting the stores quota for the quarter. I was immeadiately off-put by this comment because if their product didn't work, I wanted my money back. He kept prying me to return it to the store I had picked it up at because it was their problem - not his. He said he would be losing money by giving me a refund and I stated I had already lost enough money buying this product from Advanced Auto Parts and time out of working as a driver. I had to push to get him to give me a refund. This was the most unprofessional customer service interaction I have ever had in my life. He continued to try make an apathetic apology saying that he doesn't understand why a rebuilt alternator would be defective. After all was said and done, he said "I hope that doesn't happen next time and keep in mind you should return it to the store you picked your item up from" well Ken K, there won't be a next time thanks to your off putting social skills.

Jerome W is such a cool guy. I was looking for L shaped Hex's but i wanted a smaller pack. He…read morehelped me find a smaller pack and a cheaper one! Awesome dude!

jadyn, the employee at the counter was very helpful, he helped me find a new battery and with…read moreinstalled my windshield wipers. He's seems very intelligent for a teen his age, although he did get the battery wrong the first time he found the right battery very quickly and apologized right after

I called ahead to see if they could assist with changing light bulbs in my Kona. My daughter has a…read moreRAV4 and those things need a lot of work removing the front to get to them so I check before buying now. I had spoken to Brent who said they could probably assist. I drove there and was quickly acknowledged and we went to the car. The answer was yes, I was shown my choices and purchased them and the wonderful gentlemen went with me back to the car and wrangled both old ones out and inserted the new ones. I am so appreciative of the people at this store. I've gotten great advice several times and each worker has been wonderful. I don't feel like I'm being taken advantage of at this store like some other places

I very recently stopped by the Dorsett Ridge O'Reilly Auto parts to purchase & have installed…read moreheadlight bulbs. This O'Reilly Auto Parts gets my highest recommendation starting with the GM, Brent Jones, who went way above & beyond with his customer care! Great leadership at the top of an organization always filters down through to where the rubber meets the road. He is the real deal!

Very high quality accessories at the right price. Install was perfect and less than 2 hours for…read morebed cover and running boards. Very upbeat, positive service!

I just got my AMP power steps installed today. I absolutely love them…read more Much better than I thought they be. I have a F150 with a 6" lift and this made it so easy to get in. Best spent money!!! Thank you all.

Great purchase experience with Mike Wheeler and team at Suntrup. Professionalism and attention to…read moredetail made our purchase effortless and efficient. Shout out to Kayte too for her professionalism and personal concern in our experience at Suntrup. Way to exceed expectations folks! Stay awesome. Elissa F.

The service department is a complete disaster. I've had the worst experience here with incompetent…read moreindividuals. It seems like everyone is running their own little department and not contributing to the overall service. They lack customer service orientation, likely because they hire people without any relevant experience. The appointment-making process is equally frustrating. No one can provide any assistance, and you can't argue with these idiotic people.

I don't recommend this dealership to anyone. I went there to check out a car after work, I told the…read moresales guy I wanted to put 10k down on VW atlas and I was aiming to have my payments be under $400 for 72 months. After a back n forth I left, the finance manager called me and said he got the payment down to $450. I told him I already have a car and I was targeting a certain percentage rate. He called me back an hour later and said he found a way to get the payment down to under $400. I take full responsibility for this negligence because I wasn't explained to that he added 12 extra months of payments to lower my overall monthly payment. I'll pay the car off before 2027. I want this dealership family to know that I am going to work hard enough to buy their business and properties, this city deserves better business owners.

I see a lot of mixed reviews on this dealership, but for me, I have always had a great experience…read morefrom the day. I bought the car to the service appointments. There has never been an issue. When I first went to Napleton, it was right after my car got totaled and I was so distraught but they made the process so easy. I went in and I told them exactly what I wanted and what I didn't want so they showed me something that had everything I listed, and I immediately fell in love with it. The process was easy. I signed the papers came back the next day and picked up the car. I got to meet my sales rep as well as the managers who were very nice. And I know they say of course they're nice. They want to sell you a car but no you can tell when someone is just trying to sell you something versus when they genuinely are trying to get you what you are looking for and I felt like I got that with them. I would recommend them to anyone. I get all my service work done there for my car and I have not had any issues getting in there either.