They pulled back my carpet to fix a squeak - it still squeaks. Upon replacing the carpet the…read morebaseboards were damaged. I live in a new build- my baseboards were pristine. They pulled back roughly one half of the carpet in the room. All around that permitter there are scuff marks and dings, whereas there are none along the rest of the room. This is clear evidence that they caused this damage. I've tried to reach out to the developer who contracted their work as it was done under warranty multiple times since work was done. They forward the issue to JC carpet, I hear nothing back. JC carpet hasn't reached out to fix anything or even address the issues. I sent an email last night- with all involved CCd. I've heard nothing back. I wouldn't do business with this company if you paid me. I actually cancelled my own- non warranty scheduled work with them and asked my developer to allow me to work with someone else and was denied due to horrible office staff customer service (only one staff member set this experience though- the rest I spoke too were great). Also they aren't currently licensed. They shouldn't even be performing work.

The techs here were very professional and communicative as to what needed to be done. The price was…read moreaffordable too! Plus got the job done in a timely manner. My carpets look great!

I had avoided getting my carpets cleaned and re-stretched because I was nervous about the amount of…read moretime and work it would take (having to clear out my rooms like one place mentioned when they quoted me). They didn't have to move out any of my furniture and managed to take 2 inches out of my carpet! It's so unbelievably clean (I wish I'd taken before photos, but I was too embarrassed). I always hoped the people I invited over weren't looking at my gross, wrinkled carpet, but now it looks as good as when we moved in 5 years ago. AND IT ONLY TOOK THEM AN HOUR AND A HALF!! Also, both people that came to do the work were polite and respectful. I would highly recommend them for cleaning and re-stretching.

Carpet Savers is a professional & thorough service. Darryl…read morewas our technician. His repair was invisable, he stayed until the job was completed which was after 6pm. He was both professional and personable. Thank you again Darryl for your wonderful job. I would most definately recommend Carpet Savers. In my opinion you will be pleased with them as your choice.

Hired Jess to do steam cleaning on older carpeting and stretch 2 very loose areas also…read more He and his son did an amazing job! Have tried many carpet cleaners, but he is the best to date by far. His prices are reasonable, and I am very pleased. Will definitely use Jess from now on. Was a huge unsightly gap where carpet was coming away from wall next to staircase, now looks like a just installed carpet there, just excellent! Highly recommend.

Jess did a great job on 20 year old carpeting that hadn't been cleaned correctly in 20 years! I…read morecouldn't believe the difference. I would use him again in a minute. Thanks Jess!

Great service! Cheyanne was prompt, thorough, and friendly. He wasn't booked too far out - I think…read moreI waited a week from first contact to my appointment. My couch and rug look excellent. Definitely recommend!

From the moment I called and got a "live" person I felt like this was a fit. Spoke with Cheyenne…read moreand he was able to accomodate us a wee bit earlier due to my catching a flight at PDX! He was on time and had the couch looking MUCHHHH better! My son got home and was surprised at the difference as he was getting ready to purchase another couch! We have life back and feel like new clean furniture is a huge help! Thank you Tufts Carpet!

We located this carpet cleaner from yelp, and called early morning with a same urgent need for…read morecarpet cleaning from a animal accident in the house. Fortunately, he was able to squeeze us in, but our five star review reflects the fantastic quantity of the cleaning. service. The cleaning job was the back of our second story, he brought in protective blocks for all the corners of the house to prevent any hose scratches, and all the stains came out. Thank you!

I've had Astor Carpet cleaning make my carpets look good as new personally, and I refer them to…read morefriends whenever someone is in need. Owner/operator Ed is professional, always on time, and fair-priced. He's a trust-worthy entrepreneur who does both residential homes and commercial spaces. Ed has been my hero traveling to Mt. Hood to help out a friend in need. He's come to the rescue repeatedly for people with pets and messy kids (and grown-ups)!

I ended up paying $119 for a 120 square foot carpet to be partially cleaned. Unfortunately, I…read morewouldn't recommend this company. I tried reaching out for a resolution but never heard from them. I ordered (online) a carpet clean and added two vents to meet their posted $119 minimum. When they came out I was informed they don't clean vents and that the minimum is $149. They did honor the $119 after we spoke on the phone, but no vents were cleaned. The carpet is still dirty. Even through my baseboards were removed, they didn't have any tool to clean the coffee stain close to the wall. The coffee stains in the middle of the room were not removed either. I ended up hiring another company to clean the carpet. They were able to remove the stains. I try to only hire local companies so I do not leave this review easily.

While the technician was really friendly and did a good job on the actual carpets, we were left…read morewith some pretty bad damage to our door frames. There are divots on every door frame to each room the tech cleaned. It is from the hose scraping along the frame while cleaning. The last carpet company we used had plastic shields they put on the wood door frame to avoid this very issue. We are pretty disappointed a 30 minute carpet clean has left us with such severe damage to the woodwork of our home. I emailed photos to the owner and a week later I still haven't heard back. I hate to leave a bad review but I also want to save anyone from having to spend time and money fixing damage to your home that could easily be prevented.

We were visiting from out of town and had a vacation rental. Our cat decided that he needed to mark…read morethe couch and the bedroom floor with his own scent. We called and talked to Alec who was very busy, but took the time on the phone with us to give us great advice for pretreating, complete with recommended enzymes and OTC products by name. That information allowed us to take action and prepped us for his visit the next day. We confirmed an appointment for the following day that would work for all and he, as well as his assistant / employee Dustin stopped by and made quick work of our problem on time. They did a quick black light inspection and we found that many previous vacation renter's pets (hopefully) had also been marking various spots. (Think CSI) With their hand unit they cleaned and treated the couch, the spot on the floor our cat had done, and several of the more recent spots as well. All of this took less than an hour and their cost was $85 (my wife tipped them well too) Dustin took the time to share other recommendations & tips and tricks if we have this happen again. The exceptional and friendly customer service and professional expertise is appreciated and we value it more than words can say. Thank you Alec and Dustin (and Julie back at the office ) for the care and focus on our small "emergency" job. The service, communication and follow through you role modeled on our minor job is a lost art from days gone by. Thank you! Thank you! Thank you!

These guys are the BEST! The carpets looked better than when they were new. Strong customer…read moreservice skills as well. When you want someone you can trust to do the job right for a reasonable price, I would say call them first, you can't go wrong.

Albert for sure knows what he is doing. We dropped a glass of wine on our couch and no way we could…read moretake it off. I got rates from several carpet cleaner and Albert had the most reasonable rate. He showed up on time and did some treating. But the spot was still there. So he came back again and did more work on the couch and the spot was completely gone. Super friendly and super reliable. I highly recommend him and have already referred him to my friends and family

Alberto was great. I initially only needed my couch cleaned but asked if he could also do my…read moreottoman and a rug which he was able to do as well. He did a great job and was able to remove a stain from my couch. Price seemed responsible also.