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    Super-G Intelligence

    5.0 (3 reviews)
    Closed 10:00 am - 7:00 pm

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    Services - Super-G Intelligence

    Home network installation

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    Ask the Community - Super-G Intelligence

    Is this business licensed and insured ? Where is this business located at?

    Yes. SUPER-G LLC has been licensed and insured in the state of NY since 2018. We are located in Queens, NY but service the 5 boroughs & Long Island.

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    New York Computer Help - Tech Passionate.  Customer Driven.  That's what you'll get the second you meet us and every time thereafter.

    New York Computer Help

    (501 reviews)

    Murray Hill, Midtown East

    The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

    As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

    Celesit

    Celesit

    (2 reviews)

    Douglaston

    Any computer work I need, I ask Kevin. I recently lost all my files due to a virus. Because of my…read moreentertainment industry background I had many private files that I needed access to asap. One call to Kevin and I received my cpu and files back all in one piece. Afterwards I needed an internal server for my company in Seoul. I remembered Kevins service so I got some consulting and he was able to set the whole thing up remotely from thousands of miles away! Check him out, he's got the service on lock!

    I needed computer help and Home Advisor matched us with several pros in the area. I chose Kevin. He…read morehad 7 five star reviews. His profile had a photo. He called. Then emailed with two numbers I could use to contact him. Professional and client friendly These are the reasons I chose him. I had a new monitor we had installed and it was not working. A new PC to be installed. Kevin got to work immediately. Found the problem with the monitor. As he worked he explained what he was finding. What an amazing array of issues and fixes, disabling, deleting, blocking intrusive sites, All the time asking if we understood what was happening while he was doing. Our PC had a virus. He took the hard drive, wiped it clean and preserved all our data. All the while he worked, he shared his knowledge and we learned. His relaxed demeanor and high level expertise are a perfect combination. Kevin answered our questions patiently and offered solutions and suggested improvements. Highly recommend. He also was awesome with our dog, Liam. Was the only time Liam has ever sat quietly while a person worked in our house. Not a bark. Great Karma. Thank you Kevin.

    Super-G Intelligence - itservices - Updated May 2026

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