We were in a difficult situation while driving from San Antonio, Texas, to Sevierville, Tennessee…read more Just outside of West Memphis, our Ford F-150 began leaking antifreeze. With three tired kids in the truck and a long road trip still ahead of us, we were understandably stressed and concerned. Our first call was to another Ford dealership in West Memphis, but unfortunately they were unable to help us. We then called Landers Ford Memphis, and Rose answered the phone. From the very first moment, she was kind, compassionate, and eager to help. She immediately connected us with Willie, who took the time to speak with my husband, provide expert advice, and assess the situation over the phone. After discussing the symptoms, Willie determined that the issue could be dangerous to the engine and advised us to come in right away. From the moment we arrived, both Rose and Willie made us feel welcome. They showed genuine care and concern for our family, including our three road-weary children. Willie and his team went above and beyond to get our truck diagnosed and repaired as quickly as possible. They even provided us with a courtesy vehicle so we could take the kids to visit the Bass Pro Pyramid while the repairs were being completed. What could have easily become a vacation-ending nightmare turned into a positive experience because of the professionalism, expertise, and kindness of Landers Ford Memphis staff. Their team not only fixed our truck but quite literally saved our family vacation. Although we are not local customers, we will always remember the outstanding treatment we received.

In my opinion, the service department NOT TRUSTWORTHY; but I could be wrong and they might just be…read moreINCOMPETENT. Maybe it's both; or neither. The entire vibe is scammy to me. IMO, you can find better service for way less money - and not drive away feeling like you should have gotten another estimate.

The customer service here is nonexistent. Simple oil change and service I pull into a bay and 5…read moreservice techs standing around talking. I stand there for a few minutes being ignored so finally approached another service guy who said I was in the wrong spot so I drove to where he told me to go and again another service guy who told me to wait. Finally took basic info and now I hope I'll get my oil changed. Horrible customer care horrible experience. STAY AWAY.

Landers Ford - Service Center has been extremely disappointing…read more Unfortunately, I drive a lot of Ford vehicles and when I need service this is the closest dealership. Seeing as how it's nice and new'ish and in Collierville... my expectations were high but to be honest you can barely even get an oil change at this place. My vehicles have been held hostage here more times than I care to admit because you drop them off for service and days later you haven't gotten them back. The oil changes aren't that bad but their "Quick Lane" is not quick. Expect several hours for just an oil change.

Huge thanks to this dealership for undoing the absolute carnage I unleashed on my Jeep Renegade…read morebrakes. Armed with nothing but a socket set, false confidence, and a "YouTube certified" degree, I managed to pop the e-brake cylinder out like a teenage zit. They stepped in, fixed the disaster, finished the other side, and somehow managed not to laugh in my face... at least not while I was watching. Yelp high five to you all!

I would give zero stars if I could. The buying process at Landers of Southaven, MS seemed like a…read morebreeze at first, but it quickly turned into the worst car buying experience I've ever had. I was promised several things that turned out to be lies. Four months later, I still haven't received a single call back from my sales rep or the dealership. I was told I'd receive a second key that was supposedly at another dealership--now I'm being told they don't have one. My check engine light came on shortly after purchase, and after driving 3 hours to bring the car back, it sat at the dealer for over a week just for them to "reset" it. The very next day, the light came right back on. On top of that, my sales rep promised a few additional issues would be taken care of, but I've never heard back. This entire experience has been nothing but broken promises, wasted time, and poor customer service. I would not recommend Landers of Southaven to anyone.

I recently took my 18 Ram 1500 into Collierville Chrysler, Dodge, Jeep & Ram. Long story short, a…read morecable was misrouted, and the main wiring harness was damaged in the process of running some wiring. I dropped the truck off with Chad Johnson to have the issue looked at and the best way to have the harness replaced or repaired if it was fixable. Chad went above and beyond to keep me in the loop every step of the way. I can tell Chad treats every customer like just that a customer ensures their issues are addressed, and the customer is satisfied at the end of their visit. It's hard to find someone like Chad in the automotive service industry this day and time. It's about getting them in and getting them out as fast as possible. Not with Chad and Collierville CDJR. They took the issue that i thought would be thousands to repair, and it only cost hundreds. If you want a quality team to work with you on your automotive issues, go see Chad Johnson and his team at Collierville Chrysler, Dodge, Jeep & Ram. Thanks, Kevin B. Richardson II

I bought a 2025 Jeep Wagoneer S in August. The experience was less than desirable, but the owner…read moremade it right so I decided not to drag them for filth. Today, I took the Wagoneer S for a 12pm appointment after experiencing electrical system failure late last week...there was no available technician and no estimate on when I could expect to get my car back. The dealership had no loaners available even though they sold the Jeep Wave program as a perk. I took my car to Wolfchase Chrysler Jeep Dodge. The receptionist was pleasant and even had sympathy/empathy for the situation...nobody wants to drive a car gone rogue. She immediately plugged into the car's port for diagnostics and took down notes about what I'd experienced. My husband and I have purchase 4 vehicles from Collierville CDJR in the past 8 years and managed all our vehicle service there. We will NOT go back. If I were you, I'd spend your money elsewhere. Customer Service is not difficult and should be emphasized when working with people and their large vehicular investments.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

I needed a new battery for my car. This location is close to our house. Also it's where we bought…read morethis car. After I got home and looked closely at the paperwork I noticed this. In the midst of my name it says " do not service ". I believe this is because the last time we had it serviced I gave less than 5 stars. That service advisor told me something would not change and it did. How can we give a 5 star rating if you don't keep your word. This time the parts guy provided 5 star service. My 4 star rating is based on years of being a customer here.

Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem…read morecared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner.

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was…read moregiven an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled.

I want to thank Homer Selton for the excellent work he did on my car. His attention to detail,…read moreskill, and professionalism truly stood out. The repairs were done quickly and thoroughly, and my car runs better than ever. It's clear he takes pride in his work and cares about doing the job right. I really appreciate the time and effort he put into making sure everything was perfect. Roy Bucy

Avoid Homer Skelton at all cost. These guys were to do a simple sw update. They broke the entire…read moresystem. Which they would have caught had they done any QA or testing afterwards. But nope! Just inserted the USB, removed it and took my money. These guys are not trust worthy; serivce dept is haphazardly run; and, they just don't care. Do yourself a favor and give your business to a company that double checks their work. Today it was a display, tomorrow could be the breaks.

I had to put one star to post…read more My car needed an oil change and tires rotated. This time I took pictures because 4 lugs were missing the last time and I had to buy a new set. The King Cotton mechanic said my lugs were missing when I brought car my came for service. He was lying. He said, "I did work myself there were 4 missing lugs." Lying! I walked away. I went to office to show pictures of ALL LUGS ON MY 4 TIRES before work. The pictures were time stamped. They replaced a new set of lugs. He lied to my face and smiled. It was like stand at the beach want to buy sand. If I didn't have pictures then no help. His face was like a deer in front of headlights. I know they lost them the first time. I was ready this time. It was the same guy. My point is after that lying incident I never trusted them. I know they have a lot of mechanic turnover at that business. I don't think people know to post reviews to help the consumer.

I bought a 2001 Jeep Wrangler Sport. It was in good shape, but the seller said the Check Engine…read moreLight was because of a bad O2 sensor and A/C just needed a charge. Everything else checked out. I wanted to be sure so who else to check a Jeep than a Jeep Dealer. So I took it to Kink Cotton. They kept it for two days. When I stopped by to check progress, the shop had all kinds of reasons why they couldn't even replace the O2 sensors. And afraid to even check the A/C (even after I said I'd pay for a new compressor). After my questioning their not even trying, I was told that the owner didn't like working on older Jeeps. I will Never set foot in King Cotton for ANYTHING! Note: A/C is still sealed and holding pressure. I have come to find the A/C just has a weak (magnetic) clutch.