I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

I try my best to experience the service dept before I ever buy a car from a dealership and I'm 100%…read moreglad I did. Matt Owen's from the service department should work at a shady car lot since he will convince you that he will fix your car and do anything but. He had my car for 6 days and barely fixed anything. My 2024 outback came out just as broken as it went in. I didn't make it out of the parking lot before it was doing the exact thing I brought it in for. 3 trips to Memphis 7 calls and a lot of money later they fixed nothing. It's a 2 year old vehicle and my issue was a mystery to these guys. I'm going to buy another Outback but not here. Matt doesn't return calls, doesn't fix Subarus and acts like nothing is wrong when you get irritated enough and drive to the dealership to ask him about it. Do better Subaru!

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

Sold me a truck with undisclosed body damage on the underside of the vehicle. I showed pictures…read morethat they took and used as their advertisement on the vehicle to prove that the damage was there before purchasing the vehicle (It is almost impossible to notice unless you are looking for it, along the bottom running boards). They told me I was a liar and that the truck left in perfect condition. I tried to work with them to get it repaired, the manager "Sonny" is a disrespectful, dishonest, piece of work. You should never give this place any of your business. The owners are shady and are out to get your money, and that is it. As soon as your funds hit their account, you are garbage to them. They will probably comment on this and deny it, but I have all of the proof one could ever need. Feel free to reach out to ask me any questions and ill be happy to supply you, and give you more details on this horrendous car buying experience.

I have been purchasing my cars from Andy at Smith Imports since I was a graduate student in…read moreNashville TN over 25 years ago. I have purchased more than 8 Mercedes and one Range Rover. Never had an issue on any car purchased from Smith Imports... 9 cars later, I still look to Smith Imports, over any Mercedes dealer, to purchase my cars! Even the employees at Mercedes in Germantown come there to buy their cars! That should speak volumes relative to the quality! Look no further! Dr. Eric!

I had the struts replaced on my 450 SLE and the parts wore out in 12 months. The parts and labor…read morecost over $2000. I asked if there was anything they could do to help and ... read more

If you want the repairs done correct, and not get ripped off by other shops, that most of the time,…read moredon't know what they are talking about, especially when it comes to Toyota. Quon's do not try to get you signed up for work you don't need, and will actually tell you if something you asked for, may not be required. They are the Memphis area Toyota experts, save money from a dealer, and save from suggesting work that is not needed, and go to Quon

Harris has worked on our Toyota's for over 30 years now. I would never take our vehicles anywhere…read moreelse. We drive into Memphis from another city to always use "Quon's. There were times he should've charged me for little things or diagnostics, but didn't. We feel like family there! My Uncle, my Aunt, Sister's etc all use "Quon's"! When I pick up my car it is ready to go for a reasonable price. I'm often sad about the fact that one day Harris might retire to fish all the time :)

outstanding customer service! was kept informed about the steps throughout the process. so much…read morebetter than dealing with unscrupulous dealership! 5 stars!!!

Carvana was an incredible car buying experience. Even though I had a significant issue with the…read morefirst vehicle I selected and was delivered, the customer service, from both the drivers, and the post sales team were absolutely amazing. I work in Customer Service, and after working with Carvana on the car buying experience, they have to be one of the best in the business.

My technician, Antonio Scott, was extremely helpful, stayed 30 minutes past closeout to help get me…read morea loaner car so that I could make it to work and took on my car last minute. He treated me like family and really saved me money. The financial advisor Josh Grimes also was very helpful and I felt like he was looking to help me save every dollar I could as well. My salesman, while being a great dude that I like as a person, was deffinitely still a salesman. Without saying a name or anything specific that raised red flags to me, I just get the feeling he'd say anything to get my money ASAP, and while he might do me a favor I imagine he got more out of the exchange than I did. Which is just him doing his job and looking out for his family above all else so that's understandable. I bought a truck and it's running great so far.

RACISTS! I'm a 27 year old African American male who runs a Turo business as well a tech company,…read moreand I rode my bike to this location after inquiring about a vehicle online. After waiting in the lobby for 10 minutes standing directly in the middle of the doorway no one greeted me. A Caucasian couple then entered behind me and was IMMEDIATELY greeted by a salesman! I then asked the young lady at the front desk who hadn't greeted me, "haven't I been standing here?" with a look of confusion on my face. She smirks acknowledging the fact that she knew I should have been greeted by a salesman and asks how she can help me. I said that I inquired about a car but I'm ok because there customer service there is terrible because why haven't I been greeted. She then states well sales doesn't open to 9 when I'm looking at two separate couples being helped by salesman and one of which came in after me! I then told her to let the salesman Guy Mauro know they are completely unprofessional and I no longer am interested in the vehicle. As I exit, a gentleman asks can help me with anything before I walk out, I assume it was Guy. I tell him no they can't and I was blatantly ignored when I entered. He tried to then say they aren't pushy salesman so that's why and I explain clearly that's not the case cause the couple that walked in right after me was greeted IMMEDIATELY. He then had nothing to say and ask if there is anything can he help with and I remind him that no they cannot because I don't want anything from a place that stereotypes people based on their skin color or vehicle they drive or clothes they wear. NEVER BUY ANYTHING HERE UNLESS YOU SUPPORT RACISM

3 star.The courtesy was good however I went to buy a vehicle I found on car guru. When I closed…read morethe car guru price was not honored. I paid a $1,000 more than the price advertised on car guru. My fault I should have made sure they were living up to the advertised price Larry C

If I could give zero stars I would!!! My husband and I drove over two hours to purchase a truck…read morehere. We spoke with them several times and even when we were on our way there. Only to find out when we got there they had already sold the truck. We took off work had everything arranged and were gonna pay cash. That's just bad business. They could of at least give us a courtesy call where we wouldn't have wasted our time!! I'm not one to leave bad reviews but this was absolutely ridiculous and unprofessional!!! I want everyone to know what kind of people you're doing business with here. They want you to call about vehicles...why? If they're not going to stand by their word!!! Worst car purchase experience ever (well we tried to purchase)!!!