Little bit of a wait but it was a same appt request so that's to be expected. Very nice ladies working - only 2 of them (short staffed) on a weekend day which is unfortunate but it is what it is. Was happy with the outcome. She took her time so I was happy ! read more

All the hair stylists have experience and take courses regularly. I have never been disappointed. read more

I'm posting this in as many places as I can. DO NOT GO HERE! I went in to get a trim to cut off my split ends. My hairdresser, Caroline, did not wet my hair, did not brush my hair but pulled all of my hair on my back and did a few quick cuts and told me I was done. She didn't make sure my hair was even on every side but just told me she was done. I guess I trusted her that she knew what she was doing and left. First of all, she cut off way more than I wanted but wait for it!! My hair was uneven, see picture. I went back for them to fix it and said I wanted my money back because I had to waste my time coming back and now have to get more cut off because she messed up. I was told they don't do that if the haircut is fixable. Um, this was not fixable unless you glue my hair back on. She took my number and said she would call her supervisor and get back to me in the next day. Well what do you know? It's been a month and she never called me back. DO NOT GO HERE UNLESS YOU WANT YOUR HAIR TO BE MESSED UP AND NOT TAKEN CARE OF. read more

My son and husband have been Supercuts customers for years at other locations. The Supercuts in Epping is just difficult to deal with. Every time they try to use the online system to enter their names it doesn't work. Today he tried to call in to add his name. They would not take his name on the phone because there were two people in line. We came by entered his name and then went shopping before coming back. The staff really had no good explanation for why they wouldn't allow him to put his name in by phone without the extra step of stopping in. When it was time to go back there were no clients waiting for a cut and there was almost an hour until closing. If it was just this time it would be alright but there is always some issue when we are here. Haircuts are ok. read more

I go here every 2 to 3 weeks. I usually have the manager or carolynne cut my hair. They are great! Easy to talk to and crack some jokes with. Simple explanation of a military style haircut, in and out pretty quick and I can get on with the rest of my day. I went to great clips once and had to rethink my lifes choices after a blind person cut my hair. I will forever be a part of the supercuts family. read more

I've been getting my hair cut here for a couple of years, and I've had consistently great experiences. Friendly staff, great price, and most importantly, a hair cut with which I'm satisfied. I'm a guy with short hair and without a flashy style, so take that for what it's worth. But I'm happy going here, and will continue to do so. read more

The weekend staff know nothing about customer service. They don't welcome you, they don't smile, and they disappear in the back room for long periods of time despite having a full waiting room. I once asked what they were doing in back and a stylist from a different location working there for the day said they were watching the playoff football game in the back. read more

I just got my haircut by Carolyn and she did a fabulous job, how was a little worried because it was messed up by another stylist at another location, but she did a great job I'm very happy with it. Thank you Carolyn! read more

Erica was really unprofessional talking negatively about my old stylist that worked there as well as another customer that had complained because one side was 2 inches shorter than the other and all she kept saying was who really cares that one side is shorter that I over heard while I was in the waiting room. She was swearing up and down then went out to her car while I waited. When she finally took me over she didn't say 2 words to me and I left with one side shorter and just about a pixie when I asked for an asymmetrical haircut that is shorter in the back longer in the front. I will never go back there again and I had been going there for years! Where is Megan and when is she coming back? read more

This was the strangest experience I have ever had at a hair salon. There were 4 stylists all cutting hair, and not one was talking to the people they were working with. The stylist who cut my hair seemed annoyed, and never even showed me what the back looked like. She did not say a single word to me. I could not get out of there fast enough. I have had my hair cut at two other Supercuts locations, and the stylists were all very friendly and made all of the guests feel comfortable so I don't know what's up with this place. read more

I had a pretty bad haircut here. The cut was fine but painful. The woman doing it seemed like she was only half-paying attention. It felt as if she was trying to get to my brain but couldn't figure out how to get passed the skull because she was digging in so hard with the shaver. She also would yank upwards right at the end of every sweep of the shaver thing which would pull hairs out. Not once did she try to strike a conversation, I don't know if thats part of their job but it made me feel like I was on an assembly line and was just another head of hair. Pretty bad experience. I dont know who she was though. read more

I had an unfortunate reaction to chorine from a swimming pool and while my hair is already chemically treated, the combination of the harsh chemicals caused my hair to break off in clumps. I color my own hair so this was shocking for me as it has never happened in years past. Horrified I waited several days before collecting the courage to go to a salon and reveal my mistake. I was met by Megan and though she was initially surprised by my "do" she worked hard to help my hair heal with an amazing conditioning treatment. Once that was done she went all in to blend my hair into a great haircut. I was expecting to lose most of my hair to a very short haircut but Megan used her knowledge of hair to create a really cute, fun haircut. I can't thank her enough for taking the time to help me. I will be going back to her from here on out as I've learned my lesson trying to "play" hairdresser. Thank you Megan! read more