I came in for a waxing service! She was super friendly and welcoming, and made me feel comfortable…read moreright away. Pricing is affordable, service is great. I would recommend this place, and will most likely come again. :)

From the owner: Refresh Skincare is a luxury spa located in the heart of Syracuse, NY. We are a black woman owned…read morebusiness who wants to bring peace and glowing skin in everybody's life. Our goal is too targets to make your true beauty glow. We focus on the study of black skincare being that our owner saw the lack of black skincare in spas and wanted to bring a change to her community. We also provide wax and lash services.

Ok, so this needs to be updated but i can't go above 5 stars. This new location is beyond amazing!…read more I originally came here after moving back from Chicago and then moving to Los Angeles (Beverly Hills). I fly home to Syracuse to see Ashley. I'm not kidding. I schedule my vacations around it. The thing is.. over those 8 years my life took some massive downs (some ups) - Ashley became one of the most true and honest people in my life. My cancer treatment started and I decided to cut my hair short - and she did that cut for me (free). My mom died and she reached out and said "come relax and get your hair done - you'll need it before the services" That's someone who truly cares (again didn't charge was just being a good person). She has become a trusted friend, and honestly my hair has never looked better. I cheated on her recently my (ex) doesn't understand how hair works and how it's a part of you (no fault he is almost bald). Ashley did my hair yesterday and we went for a pride theme! OMG. It's insane! This is magazine ready and I'm no supermodel! Marisa's is a creative space where all are included! I've met Marisa maybe 2x and she's a delight!

This review pertains only to my experience with Karin Jean's Total Body Waxing, located inside…read moreMarisa's. Karin Jean has been my waxer for at least 7 years. Before I found her on a whim during my sophmore year of college, I typically got my eyebrows waxed at various nail salons. Unfortunately, I have very sensitive skin and those experiences rarely ended well. Karin's room is cozy and eclectic, which mirrors her personality. During the appointment, she usually has good music playing in the background. She is meticulous and takes her time, which leads to great results. I wouldn't see anyone else for waxing services!

My first time getting professionally waxed couldn't have been a better experience coming here! Lani…read morewas my aesthetician and she was so awesome!! Lani was there to greet me and take me to her room the second I walked in and had music playing which really helped distract my nerves! I came in for a brazilian wax a bit nervous and unsure what to expect, both experience wise and pain level. Lani was so kind, calm, quick and reassuring that it didn't even hurt. I couldn't be happier with my results and would definitely come back in 4-6 weeks to keep up with my waxing. I was expecting to be screaming and crying in pain but it was about 2/10 pain level and no negative after effects, just smooth as ever!

Absolutely recommend this business! I had an appointment for a half leg and underarm wax. Making…read morethe appointment was very simple. It was my first time getting waxed, and Bethany was very communicative about what the experience and pain level would be like. She was very friendly and a pleasure to talk to. The appointment was incredibly efficient, and fairly painless! Will definitely be returning!

Shari is absolutely amazing! I needed a wax in a pinch and was lucky to find an open spot with her…read morefor a full Brazillian. She always makes me feel so comfortable, is so kind and does it all so quick! This is THE PLACE for waxing...oh and they offer sugaring too;)

This is the place to get your waxing done. The owner is a sweet lovely lady. The bathroom is clean…read moreand wet wipes are provided in case you need to freshen up. They use hard wax which is very important when it comes to getting waxed as it's not as painful. If you're new to waxing, your esthetician will walk you through the process and goes over how to care for your skin post-wax so don't be afraid to book an appointment here. This is one of the best waxing places I've been to (I've lived in CA and TX). They carry post wax care products to help minimize pesky in-growns. There is a student or military/first responder too! Plenty of parking space in the back and the studio is easy to find. Overall, a very well maintained studio.

Tracy provides such a welcoming comforting environment. I get a full leg, brazillian and under arm…read morethree session package with her. the music, the aroma, the energy is wonderful. she is quick and efficient, and through. she always makes it a point to be intune with me during the process. I recently had a full body hour massage from her and I can't say enough about what an incredible experience and reset it was for me. Absolutely incredible.

I have had many painful, poor experiences with waxing- and Tracy blows them out of the water. She…read moreis incredibly knowledgeable, professional, and precise. She takes her time and is very thorough, without being too slow. She consistently checks in, and explains what she is doing, which for me is comforting so I know what to expect. I also enjoy that the environment is very clean and hygienic, while still being welcoming. Other places I have gone felt like I was walking into the dentist; Tracy's studio is warm, inviting and relaxing. Especially if it is your first time getting a wax, Tracy is diligent in making sure you are properly prepared for the session before hand with her recommendations for an ideal experience, and lets you know what to do for ideal aftercare. She is incredibly educational and does a fantastic job. There is no one I would recommend more!

I've been here twice - once for a massage and once for a mani/pedi. The for the mani/pedi: They…read morehad no slippers for my feet so I had to walk around barefoot after the pedi (to the mani table). There were no yoga blocks for the pedicure so I had to hold my leg in the air by myself for ten minutes at a time. That was a workout for me, and I know my mom wouldn't have been able to do it. They have no dryers (!) so when your hands are done you can either blow on your nails with your mouth or sit and wait for them to air dry. For the mani they sit you on a short, uncomfortable bench and pull the table away from you so you're leaning outward and hurting your back. Also, they don't take your payment until afterward, so your nails (which aren't fully dry because there's no dryer) get ruined trying to get into your wallet. Re the massage: it was a combo sauna/massage experience and they offered a threadbare robe with someone else's hair on it. They expect you to wait in the sauna until your masseuse is ready. I ended up calling the front desk from my cell phone to ask what was going on. I was escorted to an open area where I had to wait and everyone was dressed except for me (I don't mind wearing a robe if we're all in a spa, but this was just weird). And I was carrying my wet boots, clothes, and purse with me while trying to stay covered in my very short robe. When they were finally ready for the massage I had to ask for help carrying everything into the room. Just not a great experience.The massage was okay but it was too light and she never asked if the pressure was okay. Also, if you at all need to hold onto a railing down the stairs, DON'T USE THEIR STAIRS. The railing is not properly installed. If you are holding onto it while going down, at one point it sits flush against an overhang and you will jam your fingers between the railing and the overhang and hurt yourself. They do have an elevator, so definitely ask to use that. Also, twice there was no one at the front desk (reception) and I had to yell loudly to get someone to come to the front (no one could hear over the hair dryers). Will not be going back and I recommend you don't, either!

I received a gift certificate and as I have never been to this establishment before I decided to go…read morewith the signature facial because it seemed like a safe bet and it was fully covered by my certificate ($75) I called to make the appointment and was told for $75 I would get the signature facial including extractions. I asked if I would be seeing a licensed Esthetician and assured Gina Marie was. This is how the actual appointment went. I got there ten minutes early as instructed to fill out paperwork but was given none and at ten minutes past my appointment time Gina Marie casually came out to get me. She never asked for history on my skin, allergies, preferences, nothing. I was not given any paperwork. This signified to me she wasn't interested in my history or keeping a record on my skin. Not a good sign. While kind and personable, she lacks in professionalism and seemed not as well versed as my previous Esthetician at an actual spa. I consider Paparazzi a salon that does spa services. I could smell perm/ chemical process odors while waiting and during my treatment I could hear everything all through the salon. Not very relaxing. So for a half hour she basically washed and moisturized my face. No extractions and nothing special. She did try to up sell me many times, critiqued my skin tone in a derogatory manner and was over all just a little irritating. I was amazed that service should cost $75. For $30 minutes? When I left I had cleanser gooped in my hair and some kind of crusty stuff all over my neck. I discovered this in the car. I've never had a worse treatment anywhere. I do not recommend.

Alexis is amazing! The environment is relaxing and inviting. Alexis has a calm soothing voice…read morewhich adds to the experience. I have been going to Alexis for years and enjoy every facial. She is knowledgeable and genuinely cares about providing excellent service. My skin looks great and I always look forward to my appointment knowing I will leave beautiful and relaxed! Highly recommend!

Amazing facials, Alexis has great hands! She is very informative, helping to know what I need to…read moredo, between facials, to keep my skin in excellent condition. Thank you, Alexis, my skin glows.

Awful!! The salon is dirty. The woman doing my pedicure was rough and careless. Not at all…read morerelaxing. I had a $10 off pedicure coupon that I tried to use in the spring and was told I couldn't use it until the summer. I tried to use it for my pedicure yesterday and was told I can't use it until winter. Sounds like a scam to me!!

Came I for a pedicure. Deluxe pedicure $75.00 did feel a little rushed. My feet also are not in the…read moreworst shape so I wonder sometimes is that why I feel it moves so fast? They do some things I've never seen done at a spa like wrapping the towels around your leg and plastic on top of it. They also did this around your feet very nice service. Just again a little quick. Got a manicure also. Did good with that.