Went to Milford shop since Yelp site indicated Ashland shop was closed until November -- which was…read morewrong! The Ashland shop could have done what we needed, they called about 8:30, but I was already in Milford. They did a crash-wrap for free (would not accept any money), I promised to make a donation to their local high school boosters. We were traveling & could not wait several days for them to get the new back window. I love supporting local, small businesses!

Note: I've added 3 stars to my initial one-star review (below) as a result of a conversation with…read moreBill's Glass business owner, Jim B. Jim replied the same business day and made a sincere attempt to understand my concerns. He also apologized and provided context for my negative experience, which I appreciated. Most importantly, he explained steps Bill's Glass was taking to improve the customer intake process in Ashland. Jim's intervention addressed my issues with the Ashland shop and has restored my faith in buying local. Initial one-star review: Do yourself a favor and work with Bill's Glass in Medford instead. I'm not going to identify/shame the individual by name, but the person responsible for intake in Ashland is incompetent, and you'll find yourself frustrated with the shop's inability to provide basic customer service. They make commitments, fail to meet them and then just make excuses. Sorry, I know it's inconvenient to have to travel to Medford when we have a Bill's glass in town, and I believe it's important to support local businesses. But without dramatically improved customer service in Ashland you will be frustrated and, several weeks later wind up going to Bill's in Medford anyway.

I needed my ignition switched out due to a break in. I had the part, he broke the cylinder it was…read morehoused in, demanded payment and now refuses to replace the broken part and won't do the job he has been paid for.

I had to call a mechanic . Found this guy on Craigslist. He showed up when he said he would fixed…read moreit pretty fast had some bad luck part failed . He fixed it again with a smile in the cold and dark on a sat night after 5 pm right before Christmas. Even fixed something else and didn't charge me for it. A decent honest mechanic.

I unexpectedly needed my driver's side window replaced last week (I guess a broken window is rarely…read moreexpected) and had no idea where to go. My insurance recommended a national chain company who they contract with but when I called them to set up the appointment I was completely taken aback by the price they quoted me. I asked a good friend if he would recommend a shop and immediately told me to call Breaker Glass. When I spoke to Jason and gave him the details of my car and what needed replacing he not only gave me a quote that was almost $100 less than the other place, he told me he could come to our house that afternoon to do the repair. Jason showed up right on time, got to work immediately, and had my window fixed in an hour. He was professional, polite, and my window is back to perfect. I would highly recommend this company for any glass replacement needs!

We needed the window on the body of our service truck replaced. Two other shops said "nope, not…read moretouching it!" Breaker Glass looked at it and said "we have worked on these a time or two or ten and if you have 30 minutes we will fix it right now!" And fix it they did. I'm very happy with the prompt, professional service.

I found Chris to be very professional, he addressed issues that I told him about and some I did not…read moretell him about. He was knowledgeable about the older vehicle I brought him and delivered a completely repaired car in a reasonable amount of time.

DO NOT RECOMMEND!!! This guy handed me a bill that was nearly double what we had previously agreed…read moreto, car did not make it 10 miles from his shop without cooling system failure which is one of the things I paid him to do. Nothing I paid him for functions as it should, except for the brakes, and at $100 an hour there are better places to get your brakes done!!

Great Service during a stressful time! They were on time and communicated through the whole…read moreprocess. Thanks again!

Joe is a fantastic tow driver and person. After a deer jumped in front of my car, rendering it not…read moredrivable, Joe responded to the call, put my dead VW on his flatbed, and drove us both 75 miles to Medford, OR. He took me to the airport to try to help me get a rental car, and after there were no cars available (holiday weekend), he took me to a motel. There's more! Because I had two bikes with my, he kept my stuff on/in the car and coordinated with me so I could retrieve my stuff from his shop the next day (a Saturday). Joe went above and beyond! Thanks for bailing me out, Joe, I really appreciate it.

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

these people are terrible and have no sense of ethical business! my bf brought in his jeep bc it…read morewasn't driving normal. it sat there for 2 hours and then they insisted on keeping it another day. little did we know that is how they loop you in to rip you off bc at this point they hold your car hostage unless you pay a $150 diagnostic fee he never ever wouldv'e consented to! swtich and bait. he needed a new alternator and they priced him A $900 for an alternator!?! turns out that they were saying that had to remove and refill the AC etc.. and when he said no way can i pay that @$900 we dont have that kind of money they immediately didn't need to do the AC and dropped the price to @$700! at this point trust is breeched because they originally just said we had to remove the AC to install it and the do not credit the $150 diagnostic (that he never agreed to ) towards the new $700 bill that he was quoted (which he would never pay!!! ) they held his car hostage and refused to release it unless he paid the money that they extorted from him and he never signed. they kept saying that they made a 'verbal agreement' but when we asked for paperwork that he signed saying he consented to the diagnostic they had nothing and kept saying verbal agreement! highway robbery. then we called TNT automotive they came right to him, quickly installed the alternator and gave him an awesome honest fair deal , and the whole job including parts was @$320!!! done in an hour. the kicker being that TNT told us that they would've credited us their diagnostic towards the bill! worst customer service at rogue automotive ever and when he went in to confront him about never signing anything for the $150 diagnostic they refused to take any accountability and threatened to call the cops. gaslighting after exploiting people for money. rogue automotive are crooks.

Aplands Auto Body is a fraud! Aplands scammed us and hurt our family. Gerad from Aplands returned…read moreour family an unsafe vehicle that was not repairedand dangerous to drive. Gerad from Aplands held our vehicle for ransom refusing to allow us to retrieve it unless we paid thousands of dollars in ransom money he was already paid by our insurance company. Gerad and Aplands are actively committing fraud. Gerad called police targeting our injured son and terrified my wife and myself. I am 80! Our familt wil use the law to recover our ransom money we were forced to pay Never take your vehicle here. Aplands Auto Body are crooks! And the biggest fraud in the Rogue Valley! The car they forced us to pay ransom is completely ruined, the repairs signed were not made and the has malfunctioned and has stranded us. Aplands Auto Body is a total fraud!

Wrong color trim piece was put back on my car. I guess they hoped I wouldn't notice. Brett is an…read moreincompetent service advisor and did not tell me the truth or stand up to what he said. Aaron covers for him. Would never go back

Excellent service that was both friendly and professional. They went above and beyond by giving me…read morean appointment the day after Christmas, even though they were closed, to repair my chipped windshield. The repair is completely invisible. Highly recommended.

What great people working here. Very inviting, professional and caring. Did a great job sealing the…read morechip and were just pleasant to talk with.