This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

Had one of the worst experiences of my life today at Lakeview Ford…read moreThe Big Boss is a big ****. He treated me like I was nothing, made me cry. Saying "sounds like you have gotten yourself into a bind, you can't come in her telling us how much you want to pay, setting you bottom line, it doesn't work like that, you put high miles on cars you can't even lease a car because you drive cars into the ground" (I'm a home care nurse), I depreciate cars. Ended up they showed me two new vehicles and said they needed $10,000 down payment or a cosigner. When. I said I didn't have either, he escorted me to the door. WTH you'all called me! What? Did I remind you of your ex or some chick that wronged you? I can't believe how he treated me. For what?

I would like to start by saying that I rarely post reviews, as you normally expect good service,…read morebut my experience was above and beyond and I had the urge to share my story. After 10 years of driving a 2008 Camry that would not die (sold it with 215K miles on it), I decided to upgrade to a new 2019 Rav4 Hybrid due to the amazing fuel economy coupled with AWD. Out of 5 dealerships, Sunshine Toyota had the best price for the trim I wanted and so I decided to lock in and purchase the car. I explained that I received an excellent offer from a buyer on my Camry that was too good to be true so and that I would be selling it in a week. Later that week I found out that Toyota issued a safety recall for the Rav4 (minor issue with the back-up-camera) and that I could not pick it up until it was resolved. Justin Etheridge was my sales consultant and offered a free loaner vehicle (2019 model) if my Camry sold before the Rav4 safety issue was resolved and said I could use it for as long as it took. Well...after the back up camera issue was resolved, Toyota issued another minor safety recall for the automatic braking and put another stop-sale on the Rav4 until it was repaired. Fast forward almost 2.5 months later (slight delay due to a credit fraud alert on my report from a stolen wallet incident in February) and I was finally at the dealership to pick up my car. The entire paperwork process was very streamlined and efficient, yet they explained all the steps. As I upgraded from an 11 year old car, another associate took me out to the vehicle to explain all of the safety features (lane assist, active braking, radar cruise control....etc). I was in and out of the dealership in less than 2 hrs driving home in my new Rav4!!!. During the entire paperwork process I had numerous people come up to me and genuinely apologize for the long wait I had in acquiring the Rav4, but I was just appreciative of the free loaner. Later that afternoon I was at the gym and saw a commercial for Sunshine Toyota stating they are #1 in customer service in the area, and normally I am skeptical of those, however, after going through the experience I did, I can honestly say that Sunshine Toyota (and the sales associate Justin Etheridge) is indeed the best dealership I have ever dealt with!!!

Very good service; great communication. I took my van in for problems with the ac system. I chose…read morenot to repair due to costs!

Regarding the service dept., both Darby & Bob are professional, courteous & accommodating!…read moreRegarding sales & product knowledge, Stew Robinson is extremely cultivated & most helpful. In brief & in conclusion, these individuals are absolutely amazing & are indeed, assets of Lassen Automotive of Battle Creek, MI!

I wouldn't buy anything from this dealership - bought a used car from them and within 3 days it…read morebroke down - problem wasn't list on the maintenance report and the place were I got the car fix stated "the problem would have been picked up via computer diagnostics program" and should have been in the maintenance report.

We had the best experience with Artia at Battle Creek Honda. She was professional, friendly and an…read moreexcellent listener. She listened to what we needed and wanted and got us the exact car we requested quickly and within the budget we presented to her. We did not feel pressured at all and it was such a positive experience. Artia was so understanding and helpful on follow up calls and kept us informed about everything along the way. She also made sure our insurance and registration transferred seamlessly. Highly recommend. You will not be disappointed

I recently was looking to purchase a Newer Truck. I was looking at Heritage Chevrolet but they did…read morenot have what I was looking for so I seen online that Battle Creek HONDA had several trucks from the west coast so they were clean. I was looking at a Chevy Silverado 2500 HD . They would not Haggle with the price at all. I would say the only person who was Nice was Arita ? I believe that was her name sorry if I spelled it wrong. I did not spend what a new one would cost but I would like to have felt good about being there and purchasing a vehicle. when I was leaving I had said to everyone have a good day and no reply? only from Arita

I called and let Alex know exactly what we were looking for and asked that he use his best…read morejudgement and pick a few out for us to look at. He picked out four jeep wrangler 4Xe that met what we wanted and even had them charged for us to test drive. Alex was very knowledgeable and answered any questions we had or told us he didn't know but would find out for us. He was not pushy at all and encouraged us to take our time and talk about it with each other. We drove an hour to look at these cars. We traded in a vehicle and their trade in offer was STRONG. With Alex being wonderful, the offer for trade in being strong, and payment numbers being under where we wanted them, we decided to purchase switch Henkel. 6 days later, Alex text me to just check in and see if we needed anything. Alex is a top notch sales professional who I would recommend to anyone. The process was easy, best buying process and experience I've ever had. We will without a doubt return whenever we are looking for a new vehicle and have Alex sell us the car.

They told me the car I was going buy rides nice. Then I test drive it. The ac did not work and the…read morebrakes were grinding bad. I ask about getting those brakes done before I bought it. And they did not seem to care. I walk away. Never going back. I bought another vehicle down the road within an hour.

Purchased a used car here, and the buyer's order (which was signed-they gave me a copy) expressly…read morestated that they would include a second key (which was missing). After 4 months with no answer, Alex called to inform me that their key guy can't cut a key for my car, and they would not cover any portion of key replacement. He's "really sorry" and "feels awful". Exploring legal options now.

My son purchased a vehicle from this dealership along with an extended warranty, expecting peace of…read moremind and reliable service. Unfortunately, the experience has been anything but that. He's had problems with the car ever since he bought it and took it back to the dealership to be repaired under the warranty he paid for. Instead of addressing the issue, the car has now been sitting on their lot for over three weeks with no updates, no repairs, and no communication about what's being done. We've been patient and understanding, but this level of neglect is unacceptable -- especially after investing in a warranty that was supposed to protect him from exactly this kind of situation. We hope management steps up and honors the commitment made to their customers. Buyers deserve better service and accountability. Stay Away if you don't want a headache!

Henkel Chrysler is a 5-star dealership with fantastic customer service and very fair prices. I…read morehighly recommend purchasing your next vehicle here. I traveled all the way from Akron, Ohio to Henkel today (about 4 hours) to purchase a 2018 Dodge Charger 392 Daytona. My experience was fantastic from start to finish. When I arrived, they had the vehicle inside in a special area with a red bow on it (I had joked about the red bow with Jamie, whom I first spoke with during my initial call to the dealership and she made sure to put a red bow on the car...very nice touch). The vehicle was SPOTLESS inside and out. I've purchased six vehicles in the last three years and this was one of the best detailing jobs i've seen. Just amazing. My salesperson was Clay Lawrence. This is the guy you want when you go to Henkel. Trust me on this. Go to the dealership and tell them you read Kevin L's Yelp review (the guy who bought the 2018 B5blue 392 Daytona Charger) and that you want CLAY LAWRENCE to be your salesperson. The salesperson makes ALL the difference when you're purchasing a vehicle at a dealership. Clay went out of his way to accommodate me, especially with regard to price on the new vehicle and my trade. He really worked hard to meet my numbers. I was at the dealership for six hours (no one's fault, these things take time) and always it was a relaxed atmosphere without any pressure from Clay whatsoever. He was very easy to deal with, answered all of my questions and was very professional. We haggled a bit on my trade but that's perfectly normal at any dealership. They gave me very close to what I asked for, and they sold me the new vehicle for the exact price it was advertised for. Ultimately I got a great deal and was very comfortable with the purchase. I couldn't be happier. Now...would I drive fours hours again to purchase another vehicle from Henkel? WITHOUT HESITATION. And i'll make sure to ask for CLAY. Thank you sincerely to Clay Lawrence, Jamie, and to Ransom (the manager) for a fantastic experience.