Horrible experience all around, from the call center to the guy that came to do the cleaning. I will never ever go with this so called company. Very unpleasant to deal with. The guy was to steam clean my carpet, I told him to please not to soak it, did he...yes! They quoted me a lower price on the call center and once he got here he quoted me $40 higher....I'm still waiting to this day for the manager to call me. Will he, no! He knows what type of service they provide. Consumer be ware! read more

So I have this eco-friendly carpet made from recycled bottles that requires some super tlc. Most standard surfactants will melt the nylon, so I have to be careful about what I use to clean it. Some numbskull dumped almost an entire cafe latte on the beautiful carpet and it became the stain from hell. I tried some resolve, it just made the stain worse. I had the carpet cleaned, I even tried the carpet-cleaning "system" from Home Depot...ugh! The stupid stain came back like a bad disease. Time to call a professional. Rafael came by and assessed the creepy come-back stain. He asked lots of questions about the carpet, type of stain, cleaning agents formerly used, etc...he was taking mental notes and came up with a stain treatment, plus regular cleaning treatment for the rest of the carpet (it's kinda Zen to watch this guy work). FINALLY, I found someone who does stuff right the first time. Rafael was the third attempt to get this damn stain out, but he should have been my first call! I'm so mad I didn't find Superior sooner. You know those parts of the carpet that are covered by the furniture and are basically brand new, untouched, un-walked-on parts? My WHOLE carpet looks like that now! Here I was, hoping to just get a hellacious stain out, and I got way better than that. My carpet looks and smells amazing. I'm happy. Hooray! I'm never renting those dumb do-it-youself things from Home Depot ever again. Those things are a nightmare. I've scheduled Rafael to return in a few months so I can keep everything gorgeous. The latte stain is gone, but I bet some kid will track in some gum from the sidewalk now that the carpet is pristine. read more

We desperately needed to get our extremely dirty carpet cleaned ASAP as we're expecting our baby to pop any minute now. Luckily we found someone local who did a great job with the steam cleaning!! Rafael was prompt, friendly, and very much affordable. My biggest concern was to remove all bacteria, odor, debris, and etc and as far as I'm concerned, he did just that with his industrial machine. Although he did forget to do our tiny closet, it wasn't a deal breaker. We are definitely repeat customers! Thanks! read more

Had to have the carpets cleaned at my apartment because I am in the middle of moving and needed to minimize the damage if I was to have any hope of recovering that elusive security deposit. Ralph came right on time (not 30 min early, not late). He explained exactly what he was going to do and how long it would take and gave me a great price. When he was done it looked so good it made me sad that I was moving. I don't know if God himself could clean a carpet well enough to cause a security deposit to actually be refunded, but if he tried I'm guessing it would look something like this. I would show you the giant ball of hell that was the accumulation of dirt and who knows what else that he managed to extract from the carpet but it might upset some of our younger yelpers. Use your imagination. Before Superior Carpet Cleaning the only other company I had ever hired was one which I will not speak of for fear of giving them publicity. They still call me about once a week asking me if I need their services. If i could bring myself to answer the phone I would tell them stop wasting their time because SCC has them defeated. Now I've moved to a house with much more space and a lot more carpet to destroy. I will absolutely request the services of Superior Carpet Cleaning in the future if they will have me again as a customer! read more

Absolutely pleased with the level of service Rafael provides. I will never have anyone but Rafael clean my carpet again. Good products, superior products and a wealth of knowledge. I learn so much about my carpet. THANKS RAFAEL! read more

Just had my carpets cleaned. Everything looks great. Thank you for being polite and formative.

Rafael did a wonderful job cleaning our carpet. A feat not easily done as our carpet had lot's of stains and is very worn. I honestly didn't think he would be able to clean it as well as he did. Was I surprised!!! I'm very happy with the results. He was easily accessible, always returned my calls right away, worked with my schedule and was very reasonably priced! Rafael really knows his stuff! Plus, you can't go wrong with his 30-day guarantee. I will definitely call again! read more

Rafael's clean machine arrived exactly on time. Like a surgeon knows transplants, his knowledge of carpet types and the equipment necessary was scientific. Mine's was an office job, but if there's any one I would trust in my home, Rafael's it. read more

Rafael, the owner of this business, cleaned three rugs for me, one of which was large and particularly expensive. As well as being concerned about possible damage to the rugs, I was concerned about the hardwood floor on which they lay. I need not have worried, as Rafael is extremely knowledgeable about flooring and carried out a thorough inspection before giving a quotation. He owns and maintains all of his own equipment, and has sufficient range of tools to cover everything from heavy industrial carpet to the most delicate Persian rug. He was very professional in terms of timeliness, documentation and overall customer service, and I was happy with his charge (which matched the quotation - no hidden extras). He did a wonderful job, and I'd recommend him unreservedly. read more

Rafael did an amazing job cleaning my filthy carpet ...it was extremely dirty and stained after he worked his magic my carpet looks like new! He is so knowledgeable and very professional. read more

So glad I gave this man a try. My sofa and carpet were really in need of a cleaning. I didn't know of anyone local that I could trust. I liked reading the reviews he had. Even though i didn't like the negative review he had. My gut instinct said it would all workout. So I gave him a call, he was very nice and knowledgeable over the phone. He asked me several questions about my carpet and sofa, where I lived, if it was an apartment or home, how many rooms needed to be cleaned, what color the carpet was, when was the last time I had a cleaning, and what day did I have in mind that best fit my schedule. ( very-thorough) Based on all that we discussed, I was given a quote. Which he honored. Wow, you really get what you pay for. In my case I feel like I got double my moneys worth. My carpet is so clean and fluffy. The sofa literally looks brand new. To top it all off, I felt safe with him in my home. I trusted him immediately, I could tell that he knew exactly what he was doing, never did I think there was that much to know about cleaning a carpet or sofa. I would recommend Rafael's service to anyone & will definitly call him back when the need arises. read more

I just had my carpets cleaned and they did an excellent job. I have already had guests over and they immediately noticed the difference. I called first thing this morning and I had a technician at my door by 11:00 am. It doesn't get any better than that. The price was very reasonable. The technician was very personable and I love that they use green products. I will definitely be calling them back in 6 months for my next carpet cleaning. read more

I got my area rug cleaned by Rafael. He was very knowledgable about what he was doing. My filthy area rug looked brand new !!

Rafael recently cleaned my hallway and bedroom carpet and I highly recommend his services. He was very prompt in his arrival and performed an excellent job of cleaning our considerably filthy carpet. An excellent south bay carpet cleaning business! read more

Awesome clean on the carpets now the baby can learn to crawl without the little buggies in the carpet...Thanks!

I did not have my carpets cleaned by Superior Carpet cleaning, so I cannot vouch for the quality of care. However, I was so rudely dealt with by the owner I would not recommend this business to anyone! After leaving a message stating that I was looking for an estimate of cost, my call was returned by Rafael. I again explained that I was looking for an estimate for my rugs and couch to be cleaned. When he began scheduling me for an appointment I stated I would call him back after I got more estimates. He became very rude at that point and said he doesn't deal with price- shoppers, and then hung up on me. His prices were almost double to my other estimates. I suppose his high prices afford him the option of putting off potential customers. read more

Amateur time. I called twice and left two messages a week ago to get my carpet cleaned. No response whatsoever. That leads me to feel the guy is unreliable and unprofessional - basically an amateur who doesn't know how to conduct business in a professional manner. I won't be calling him again. read more

He was absolutely thourough, excelent customer service and did a fantastic job. I would and do highly recommend him to all my friends.

Rafael was very professional, knowledgeable and did an excellent job in cleaning our carpets and upholstery. He made sure to get out the pet stains and odors and gave us an excellent price with a 30 day guarantee! I will definitely refer his business to all of my friends, family and neighbors. read more

Really good job. Sofa and two chairs were cleaned beautifully.