I had the worst automotive experience with Mitchell Kenny I've ever had in my life here. I was…read moresitting in my car while they changed my oil, any general maintenance. Whatever was necessary. It was $200+ when I left. VW V6. When their employee lifted my hood to change my oil, apparently for their employee purposes, they don't trust the factory hood hold. So they add their own additional suspension poles. The employee dropped the pole that left two pinky like finger prints on the passenger side of the front panel. If you can't picture it, they were Apple pie crust sculpted damage to the the front of my car. They discredited me as I was sitting in my own car & the damage happened. Wouldn't let me view the video. Would only let me go to their auto body shop. I would recommend any other shop except a valvoline related within a 40 mile radius before them.

Where do I start?! Normally I do all of my own vehicle maintenance on anything I drive that isn't…read morenew or warrantied with a service plan. I was trying to save time and money as I had a $10.00 coupon in my email and was leaving for a trip the next am and very very busy. Thought having them change my oil would save me time and money. Huge mistake. First, I got home from the service and after parking my car for a few hours and moving it forward there was a giant oil spot under the car and it smelt like burning oil. Then I noticed my tire was flat. They sent a tec to my house who said that when they checked the air pressure they broke the valve stem, on a brand new tire. Then they said the oil filter was possibly lose and that's why it leaked. I was assured I was good to go. I then drove 4 hours and smelt oil on the way there. I stopped checked the oil and it was full. I parked at a parking garage to come out to see a large pool of oil under my car draining into the middle of the parking garage where I was lectured by security about the mess. I went to a local service station who said my vehicle had several quarts too many of oil and possibly have burnt out valves and the oil was completely foamy from over filling. Now here I sit, again at Valvoline trying to resolve the issue in the car I've never once had a problem with until bringing it here. First photo is the oil in my driveway second is the parking garage. I went from trying to save time, to costing me 2 days of messing around, 4 extra stops to check my oil and go to a local expensive service station and now worrying about engine issues after this. Update: just left Valvoline, they stated that the oil plug is now missing the gasket on the plug which probably happened when they initially changed the oil. I'm still quite annoyed in the time and inconvenience this has caused. However the manager Kalisha was very polite, professional and did her best to make things right. I am just hoping for no future issues from the over filled oil.

I bought my car from carvana and they placed the wrong inspection sticker on my car which led to…read moreissues with my registration. i called 9 different car shops asking to get my car inspected and all of them said not until next week. until i called midas. i dropped my car off and only waited about 1 hour for them to be done. it was $21 and i wasn't all too mad about that. the one recommendation i have is for a more accessible mobile check in. but overall easy, and had a nice lounge.

Quite literally the worst experience I have had with a car shop. Went into fix my brakes. Got the…read morecar back and within 20 miles of driving my brake completely seized. My brake calipers had fallen off due to terrible work, my rims had be completely scraped bc the calipers were rolling around on the rims. Needed a tow truck to drag my car up which resulted in needing a realignment. Overall just overpriced bad work would not recommend this to literally anyone. Would give this 0 stars if it was possible.

My battery died so I had Valvoline install a new one. The next day, my car wouldn't start. I got my…read morecar to Hence Brothers, where they diagnosed that the battery was defective. I went back to Valvoline to return the defective battery, and Shelby the manager, said there was nothing she could do and gave me a number to call. I did and emailed a receipt from Hences. They told me that the manager (Shelby) had the power to do whatever. I went back to the Valvoline and an employee told me that my claim was denied by removing the battery. Ironically, I was planning on getting both of our car's oil changed this week which would have cost more than the cost of the battery.

I was not pleased when I arrived and found out they do a pump-out instead of a drain and refill…read more They also said I should have my synthetic oil changed again after only 3,000 miles. I am not likely to go back there again.

This location is amazing and convenient. The gentleman was very professional and courteous and gave…read moreus a very honest assessment. Made sure we had all our tires balanced with the right amount of air. The service absolutely outstanding. Our expectations were well exceeded. Thanks!

I had a noise coming from the left FRONT tire area and asked them to check it. I get a call later…read morethat my REAR brakes, with only 4k miles on them were bad. Rotors were scored and pads were shot. Impossible of course with only 4k and 2 years on them. Rotors had a few score lines but certainly did not need changing. Never mentioned anything about the front end noise. They said the pads had a lifetime warranty so it would "only" cost me $500. Drove down there and talked to the tech while the car was still on the lift and he said the pads were fine and the rotors were ok. Confided to me that the manager, not Dave but a grumpy fat guy in a filthy shirt and a ho-hum attitude, is a jerk and nobody likes him. Tech fixed the front end noise, a loose piece of shielding, no charge, gave me the keys and I was outta there. If you go there talk to Dave and not that other guy.

My father recommended this repair shop to me because he said they are very fair and do good work…read more He takes his car here whenever it needs some sort of service but I hadn't been myself before today. I had what turned out to be a minor problem and they took care of it within 30 min and didn't ask me to pay.... told me just bring the car back whenever I needed other service. Good people, good service. My father was right.

Gary and his team do a great job. I have been using this team since I moved to the Manlius area 5…read moreyears ago. They are very transparent and have done everything within their means if anything ever goes sideways, due to part manufacturing or any other issues. They are always busy so as a customer you need to plan, but I have had a couple of emergencies that he has always stepped up and took care of my family! Highly recommend!

I pulled in after being turned down for an appointment at other places and Raymond and his…read moremechanics were more than happy to help me. Raymond is awesome and answered all my questions about my car and gave me a discount on services I needed. I will definitely be back!

tried two times to get an inspection. understandably they were busy both time- one was mid…read moreafternoon and one was early am. The early am was what tore it for me. They were obviously understaffed and backed up at 8:10 am and to top it off a guy just was a rude jerk about reminding me they were first come first serve when I responded to his "what are you looking for" question. I don't need my butt kissed but I also won't bring my business to anyone who can't be at least polite when I was nothing but that both times.

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

The whole staff was amazing. Professional, respectful, smiles all around. No one was complaining…read moreand everyone knew their job and did it! Team work!! Oil change done, replaced break light. All with a smile and gave coupons for my next visit.

The location is great and service was quick, 20 minutes. The service techs were thorough and…read morefriendly. They showed me side by side comparisons is the inspected areas of the car. They down side is price. It was a little expensive by my taste. There was no pressure to upgrade or to get extra service although a few things were recommended.

Honest and helpful. Brought my suburban in for a airbag light and they quickly searched to see if…read moreit was a recall item to save me some money. Called me after the checkup and informed me about some maintenance needed and kept the removed parts so I could see them after the repair. Dave the driver was polite and friendly and dropped me off and picked me up quickly so I wouldn't be inconvenienced while my car was in the shop. Overall I had a positive experience and felt like I was being taken care of appropriately.

Drove 1/2 hour for appointment to test drive and purchase a new truck. Oriental sales man sent me…read moreto go across street to look at the vehicle in the lot while he finished up with a customer. After 20 minutes in snowstorm, I went back for advice and again he swore it was there. Once again I go back and he takes another 30 minutes with the customer. After his own inspection he realizes the vehicle is not there. He calls his boss and learns he drove the vehicle home the previous night. Salesman acted like he could give a shit less.