Superior used to be my "go to" garage door service, but next time I'll shop around. Spring replacement six years ago was $180. This time it was $455. Overpriced to say the least. read more

Poor Service! We brought a new Garage door opener from Shawn, who did the installation. He was cutting corners by not installing new sensors or wiring that comes with the new opener, he came back to adjust the opener a week later because the door was not opening high enough. He charged me $70 for the gas! The garage door opener is under warranty for one year, two months later the garage door opener quit working. He wanted $170 to come out again! I called another repair service, he told us the sensors and wiring that comes with the opener should have been installed initially and that the old sensors were not compatible with the new motor. He charged us $180 just for coming out and would have fixed the problem but we would have had to pay for the parts. Finally Shawn and his son came back to fix their mistake. We will never use them again, lousy service!!! read more

Not impressed. Part of this MY FAULT, however as a business owner you have a responsibility to the customer. I had Superior Door Service come out as my garage doors were at the end of their life, needing to be replaced. Shawn of Superior Door Service was recommend by family friends as being "fair" and honest". Shawn came over and only quickly glanced at my doors, he really did not recommend anything or provide option...even though I asked him. So I asked about cost of new doors, he gave me a verbal price of about $1,500 for my double door and $800 for my single door with insulation. I am smart to know that that was extremely low, especially since I already had one quote from Costco door service. I asked Shawn for a brochure of the company he sources from so I can look at their options. Unfortunately, Shawn is not the most organized person and could not produce one. Shawn told me to just google CHI. I looked them up and reviews/comparison to other manufactures of garage doors. CHI is middle of the row company, certainly not the worst or the best when it comes to garage doors. I did my do diligence and picked 2 model doors I was interested in and sent Shawn an email with my request details and for the two quotes. Shawn calls me later and verbal tells me the prices. I emailed myself the 2 quotes that he told me and their R-Value. Later that day I asked him questions about the R-Value and what he suggested, durning that conversation I decided I wanted the highest R-Value (16.5) of the two he quoted me, which was the higher quote. I then confirmed the model # with him is for that price quote, he said "YES". He placed the order and required 50% up front to order the doors from the manufacture and said it would be 5 to 7 weeks before they would arrive. This price also included, new springs, 2 struts for the double door and one for the smaller door. At no point did I ever receive a estimate, invoice or anything in writing from Shawn. I did not concern myself too much as I know the new dumb CA requirement that you must have a battery backup opener if you get your doors replaced. So I figured he was doing me a sold, even though he did say to me at the time he came over to look at my doors, "Good you already have the battery backup openers". Which I did not and do not. About 7 weeks later my door panels arrive and Shawn calls me to schedule installation. Since I had nothing in writing other than what I wrote down as what "Shawn" said. So I was a little concerned. When he arrived with his son, who is a complete jerk. I asked if I can verify the model of the doors. Low and behold the model number is different than what I wanted. He had the next level down model, which was only 7.76 R-Value. I asked him why the mix up, he told me there was no mix up, this is what I wanted??? I told him no and I provided the model number I wanted and was told by him he order for me. Needless to say we went round and round about this and his demeanor was I don't care, take it or leave it. His son jumps in and very argumentatively gives me a sob story how he had to take a day off of work to help install these doors and how I am wasting his time. Excuse me?! #1, I don't care about you, not am I responsible for you taking a day off work. #2 As the customer I don't want to hear it. Shawn told his son to back off. So then they tell me if I do not accept the doors I will eat my deposit of almost $2,000. Now I am backed into a corner. Bait and switch so Shawn ca make a larger profit and line his pockets. I felt I had NO choice and had to accept what he brought. So I am over the wrong door situation and have moved on. He installs the doors, throw the old springs in my trash can and never installed the 2nd strut on the double door and the one on the smaller door. When I ask him, he now tells me "these doors are made so well they don't need them". I was about to loss my mind on this guy. Promises one thing but delivers something else. I told him NO, you will install the struts as promised and agreed too. I did not care if it was in writing or not. I can tell that really pissed his son off. Too bad, his son has a lot to learn about life. So now the job is complete and Shawn just wants his money so he can leave. He rushed my through the inspection of the doors and writes up a payment invoice that I paid in full. At no time did he offer a discount for the mistake and aggravation that he caused, I did not ask, that is not how I do things. I did ask him about the springs in my trashcan and he said thats where they throw them. Hmm, that seems like it could be considered hazardous material since springs have oil on them. That was the hint to get them out of my trashcan, he did not car and just left. After he left, I was looking at my doors closely and noticed all kinds of scratches where the paint came off. This either happened at the manufacture but more like happened by Shawn and his son during installation. I have emailed Shawn with pictures. read more

I'll tell you why you lost my business today. And sadly. It wasn't due to the quote. Garage door is broken. Broken right spring. I know what the problem is. Called you this morning. Told you my problem. You didn't give me a quote over the phone. That's fine....go ahead and send someone to look at the problem. Technician gets here timely as quoted. That's fine. Now let's talk pricing. So your pricing is higher but with a long warranty. Cool. I thought it was worth the price difference than other quotes I got. Told technician cool write the quote and I'll review everything and decide later who I'm going with. That's when everything hit the fan. He asked me to make a decision right now because if he has to come back....there's a service fee? So.....because you have to come back you'll charge me more? So I get a free quote and have to decide right now? WTF?!??? Told the technician that's some shady business practice. Don't bother writing the quote. I won't be using your company. And told him bye and good luck. Now explain to me how that makes any sense?? I wasn't going to repair my garage right then and there. I'm considering all my options and you want to FORCE me to make a decision? Wow. I surely hope the owner reads this because that's a business practice you need to reconsider. I don't care if your technician came from Lincoln all the way to my place. That's his job. If you can't make it today then schedule another day. I didn't demand a same day appointment. Your pricing was higher but your longer warranty was nice. I would had gave you some business but not anymore. There are many other options out there. read more

I've had to call Shawn twice for different properties. Shawn was able to come out the same day on both occasions. No issues since. I'll be keeping his business for the future. read more

Poor. It is a new owner. Wayne sold his business and now it is terrible. Wayne was so customer oriented and caring. This guy show up 45 minutes late to his appointment: 3 o'clock. Didn't text or call to say he was running late. I had to call him to be sure he was still going to show up. I had to leave work early to keep the 3 o'clock appointment. He didn't care. He apologizes and then goes on to state, I'll do the work for your kayak. Are you kidding? What a sleeze. Plus, I must ask for an invoice and when I say you are working under the table? His reply is that he has an AAA+ rating with the Better Business Bureau. Never again! He is nothing like Wayne the original owner who work on this house and a previous one. Wayne was an expert and cared and was thoughtful about customer relations. This man was here 10-15 minutes and it was $85.00. And wanted my kayak in lieu of payment. Just so you know. Look elsewhere. read more

If you have garage door issues, before you replace, have an expert come out and inspect your system. Wayne is honest and dependable and does a great job. I live in a 25 year old home with a cheap door (that originally came with the house), and a newer door opener. Wayne did a thorough inspection of the door, frame, and the system, and explained it was more economical to repair/strengthen than replace (A new door runs 800-1000, plus a new opener would be 200 plus labor). read more

I have used Superior several times over the last 15 years or so on several different houses. Have gotten electric garage door openers, garage doors, remote keypads, etc.... Always been very impressed by their prompt, efficient and economical services. FIVE STAR! read more

Wayne was knowledgeable, professional, courteous, and reasonable. He showed up when he said he would and got our cheap damaged garage door back on track. He is an old salt type of dude that is rare to find these days. I would use highly recommend him to anyone. His price was fair and he knows what he is doing. I am a specialty contractor in another trade and I may not know exactly what he was doing, but I do know "good" when I see it. Don't need to look any further than Wayne, he can get you back on track. read more

Our old garage door opener was great for many years, but was clearly beginning to die, and so I called Superior Door Service, based on positive comments I had heard. Sean came to our home, confirmed that the old opener was on its last legs, and recommended replacement with the same brand, which he said was the best in the business. The cost he quoted, which included installation, was very reasonable, and we scheduled installation a few days later. Shawn showed up on time, removed the old system, installed the new one, lubed the door bearings and springs, explained how the new one operated (it has more features than the old model), and even set up the capability to open/close the garage door using a feature of our relatively new Toyota. All of this within one hour, including hauling away the old unit. The new opener is a super quiet belt system, with the belt carrying a lifetime warranty. I would not hesitate to recommend Superior Door Service to anyone needing a new opener. Finally, I found out the Superior Door Service can also install new garage doors, and if we decide on a new one, we will use them rather than shop around, as it's clear that Shawn is 100% customer service oriented. read more

Superior Door Service is the only call you need to make to fix your garage problems. After talking to Shawn you might not need to replace your old garage door opener. He took a look at ours and installed one small part. He saved us hundreds and hundreds of dollars. The opener works like brand new. He will save you money on fixing your garage door opener. read more

Great, timely, and on-time service from Shawn, who was able to be at my house in the afternoon following a 9:20am call for service. He arrived a few minutes early, quickly determined why my 4-panel door had come apart, and in about 30 minutes had the repair completed. Nothing at all not to like about Superior Door and Shawn for fixing your door. Be prepared to pay by cash or check unless you know in advance he'll accept your credit card. read more

Our spring broke on our garage door. We called another company in Carmichael, but they wouldn't have been able to come out for a few days. Superior Door Service was at my house in less than 20 min after I called them. The service was friendly and fast and the price was fair. Next time I am going to call them first. read more

These guys did an awesome job! They arrived on time. This was our first garage door installation, so we had a lot of questions and were a bit anxious. The Superior Door Staff was patient answering our questions and showing us how to operate the system. read more