Chase is so honest and helpful. He did a great job by checking the attic that was leaking water and…read moremade sure that there was no mold and gave us great suggestions.

We asked them to come out after a toilet leak back in March 2025. They were great in the moment,…read morebut after being paid by out IN FULL by our insurance company, they raised the price and asked us to sign something saying that they were to be paid even more money (which we refused because again they were paid in full). Now they are harassing us for the so-called remaining balance. We have repeatedly explained to them that they were paid the agreed upon amount of $11k+, but we are still getting emails from them asking for more money. I wish I had called an entirely different company for my house flood rather than rely on the Google search I had to do that morning. Hopefully, this review will help you avoid a terrible mistake.

Had another great experience with WDR and the owner Brad. This time the project was to replace the…read moreold gutters of the house with new ones. Brad explained all the different options I had to improve the coverage and flow of the gutters and made sure all my questions and open items were addressed. The crew showed up and completed all work as expected and handled questions and minor requests professionally. When the first rain hit, the gutters worked perfectly with no leaks or overflows. Would definitely hire this company again.

Brad Farr has done many roofs for me and my family. He does it right the first time and if need be…read morehe stands behind his work.

They did a great job -- Javier, Zuriel, and Gerardo, the mitigation team, were excellent. They…read morewere very conscientious, polite and effecient. They did a great job.

We had a fire in the garage of my townhouse and my insurance company recommended Puro Clean and a…read morefew other companies, to clean up the mess. There was very little water damage, but lots of smoke damage. After they did the cleanup, I decided to also use Puro Clean to do the rebuild of the interior of the garage. Although their cost was a little high, they would take care of everything and I wouldn't have to do anything (like hire another company to replace the garage door). The ONLY reason I gave 4 stars vs. 5 stars is, their communication with my tenant. The tenant would take time off work to be there and they didn't show up a couple times. After speaking to Jorge about this issue, the matter was resolved and they were on time after that. All in all, I'm very pleased with the outcome of the garage with everything being replaced that needed replacing and everything restored the way it should be.

Had an emergency sewage blockage at our house with my 91 year old mother-in-law at the house on…read morehospice. A call to Roto Rooter in the middle of the afternoon had Jerimiah and Chris come to the house to determine the next steps. They arranged to have the team of Edgar, Nathanial, and Roberto at the house in the morning and in one day they had solved the problem. Much thanks to the dispatch team and all the team members that helped us out. We are very grateful for your excellent service and customer service. I highly recommend Roto Rooter for any of your plumbing needs.

I had a kitchen flood and because it was an active water loss situation, I understandably moved…read morequickly with mitigation services. When the Roto-Rooter supervisor came out that evening he gave me a whole song and dance about how they would work with insurance, it would be fully covered, etc. while providing me with quite a large range of estimate. At certain points he even said he was quoting "high" so it would help the coverage. The final invoice ended up being so dramatically higher than what my insurance company and their independent third-party reviewer determined was reasonable and customary for the work performed that they could not come to an agreement. Even after revisions, there remained a significant dispute regarding pricing and scope which I am responsible for. Throughout this process, I was caught in the middle between Roto-Rooter and Nationwide/Accuserve, despite having no meaningful involvement in directing the mitigation scope, equipment usage, or pricing decisions during the emergency response itself. Communication from Roto-Rooter throughout the billing process was inconsistent and contradictory. I received multiple notices threatening collections activity, liens, and a Notice to Owner while the invoice was still actively under review and while the insurance company was in the process of issuing payment for the undisputed amount. This created a tremendous amount of unnecessary stress during an already difficult home restoration process. My advice to anyone using emergency mitigation services is: - Don't use this company - Ask detailed questions about billing and insurance negotiations upfront especially as RotoRooter is known to "overcharge" insurance and when they don't pay make it the liability of the homeowner - Request itemized documentation early - Understand exactly what you are signing regarding payment responsibility - Be prepared for potential disputes between mitigation vendors and insurance reviewers I understand emergency mitigation work is expensive and time-sensitive, but I do not believe homeowners should be placed in the middle of prolonged billing disputes between vendors and insurers while simultaneously facing threats of collections or liens before the insurance review process has fully concluded. The only bright spot were the technicians who actually did the work were professional, responsive, and seemed to know what they were doing.

I cannot say enough wonderful things about Integrity. I have been doing business with them for at…read moreleast 11 years. First with homeowners insurance and then 5 years ago when I started my business, I went to them and they got me the best deal I believe I could find. I have a special kind of business that most insurance companies won't touch but Mike and his team worked till I got all the coverage I needed. Something I really appreciate is that I feel like I am in good hands and I trust Integrity. Mike only offers me what I need and doesn't try to sell me extra things I don't. He explains the policies fully in terms I can understand and always answers my questions promptly. Definitely recommend and I have.

From the owner: Full service insurance agency. Property & Casualty, Life & Health, Bonds. We write all types of…read moreinsurance and bonds for our clients, plus notary services. Commercial Insurance to include Workers Comp, Property, General Liability, Equipment Floaters, Builders Risk, Umbrella Liability, Directors & Officers Liability, Farm & Ranch, Aviation, Employment Practices Liability, Flood, Kidnap & Ransom. Personal Insurance to include Homeowners, Auto, Boats, Personal Aircraft, Motorcycles, Personal Umbrella, Jewelry, Guns, Farm and Ranch, Fine Arts, Renters Insurance, Flood. Group and Individual Health to include Life, Dental, 401K, Gap, Vision, Medical Bonds ranging from License & Permit bonds, Railroad Commission Bonds, Payment & Performance Bonds, Business Services Bonds, ERISA bonds, Construction Bonds, Notary Bonds.

Inspector was VERY helpful. He checked EVERYTHING and left no doubt that everything was checked…read more With his report we were able to make an informed decision as to whether we wanted to continue with our purchase. I was very happy with the service provided. Thank you.

TLC and their inspector Patrick Gilson did a very thorough job. Because we weren't there, he took…read morethe time to go over what he found with us over the phone. The report was easy to read and very comprehensive. Plus, he came out on a Sunday. I would highly recommend them!

PICTURE THIS: It is 11pm on a SUNDAY night and you've just…read morebusted a water pipe. As you are holding the hole down and your husband is going to shut off the main water line, you're thinking ahead and wondering what hell you just got yourself into. You call your usual plumbing service and to your dismay, they say that they'll send out your info and *hopefully* someone will be able to come and help you...which never happened. You call Roto Rooters and INSTANTLY you are told that someone will come by within half an hour to look and provide an estimate. *open wide eyes* WOW. Indeed, a supervisor came by, looked at the issue and told us that he'd contact someone who would get in touch with us. In comes CODY, calling us a little after 12am and letting us know that he's on his way! TWELVE AM folks. The sincerity we found in this guy goes above and beyond. He unfortunately didn't have the piece on hand that we needed but he told us a time that he'd be by on Monday and HE GOT THE JOB DONE. Let alone, he travelled all the way from Canyon Lake TWICE in a 12 hour period to help us out. We couldn't be more thankful. HOLLER at Roto Rooters & ESPECIALLY CODY if you need something fixed. If we ever need services in the future, we found our company!

We've been having issues with our water softener lately and so far it's been a trip and a half…read more Roto is now the third company we've called in this string of happenings. The first was a local plumbing company (Call George - which didn't do a bad job but helped diagnose the softener issues about a week ago) The second company (original installers - ONIT Water) came today to inspect it and what a nightmare they've been. Never EVER would i recommend them, even to my worst enemy. After coming home from work (I work outside in the heat) ONIT not only left our water off but the shutoff cap was off and tool still laying on the ground. I look up 24 hour emergency plumbers and Roto Rooter pops up. I call them and they hook us up with Josh. Poor Josh comes in around 8:30pm super informative about everything and kind. Not only was he not judgmental about our utter lack in plumbing knowledge but super informative on various questions as well as calming other concerns. (Even checked our pressure, which CG told us was an issue) and showed me how to turn the water off and on. Thank you to Josh and his quickness and kindness. I'm glad he also got a new tool out of it too (lol) We'll definitely be using Roto or Josh to help with a third opinion and hopefully resolving some of these issues in the future. I can finally relax after this week long escapade knowing that there's someone super reliable to help!

Alamo Flooring and Construction should NEVER be on your short list of contractors - workmanship is…read morepoor, they are dishonest and treated me horribly. I ended up firing them halfway through because of the dishonesty and condescending behavior of almost everyone in the company. First, was the walk through for the initial damage. Multiple areas of damage from the flood were missed (closets, ceilings, other half of stair banister, paint damage, all closet built ins damaged etc..). Even when asked to add to the list, it was ignored or lied about and said that my adjuster denied it. I know this to be true because after firing this company my adjuster personally came out, saw the damage, included it in his estimate and covered it directly. Second, the workmanship was poor. The banister was removed and instead of sanding down the chipped areas, they were just painted over. The chipping can be seen easily and I even cut my finger where debris was just painted over. The entire ceiling (as quoted) was not painted. Obvious squares around returns/vents/speakers were different colors. When questioned, I was told that I was looking too closely. The reassembly of the banister to the walls is horribly done with different color paste. The railing of the banister (not on the job list) was wiped down with a tarnish that left it sticky so the original varnish was removed and changed the color of the railing. The caulking job was so bad on the baseboards that there were huge gaps and globs on them (this was eventually fixed). Their taping job ripped wallpaper off of my wall in multiple places, tape on my fan left spots where the paint was pealed off when removed, left a few dents in my walls where they were working, and cracked the stair railing mount plate. They refused to cover the wallpaper damage and offered me $40 for the railing mount to include parts and labor. Third, they were very rude in EVERY dealing with them. During the blue tape walk through, I was told that all of the damages are just a part of the risk of having work done - and nothing was done about them. When I told them what color to paint the trim and banister was told that "Women don't know what they want" and they argued rudely about it till they finally did what I asked. I have dealt with many construction companies and I can say without a doubt this has been the worst experience I've ever had. I would run from them if your insurance assigns them to your job.

This "outfit" was a USAA insurance referral. Let's just say USAA has slipped a bit. I had severe…read morewater damage from a leak (brand new roof) and needed extensive repairs in my master bathroom and the pantry below. This company was committed to minimalism and did extremely low quality work. It became so bad we made them finish and had to go out of pocket to finish repairs in the pantry. We voiced concerns and received little empathy from Cody or USAA. I wouldn't hire this group for anything. This pic is about 9 months after their "work"

Did a great job working on my house, restored mold and restored my entire bathroom…read more They crew was nice to work with

Carlos was quick, efficient, and polite. Their pricing was competitive as well and no surprises on…read morethe day of