I brought a pair of expensive curtains from Anthropologie here to be hemmed. The difference between…read morethe two curtains is 3 inches, totally uneven and extremely noticeable. And it cost over $100. So upset.

I've traveled extensively on both coasts mostly in major cities, and the one thing I miss most is…read morethe charm and feel of a small town. I happen to be visiting friends in Concord and had an event that I needed to attend. I really wanted to showcase a stellar outfit for this occasion, and I found this incredible dress at Copley at Neiman's... ALAS it was 2 sizes too big!! Since it was on sale I couldn't leave it at the store and bought it with the mission of bringing it to a magical tailor. My friend recommended Village Cleaners as the first stop- she raved to me about their services as my friend had her wedding dress cleaned and altered there. K.C. the owner of the shop is Korean (Koreans are the sweetest people ever!) and she's as honest as they come. She was asking me what the dress was for- clearly I loved it bc I bought it 2 sizes too big and offered great suggestions in how to fit the dress properly to my body shape. K.C. was good about being transparent with cost and timeline, and I truly felt liked she cared :) The whole fitting experience at Village Cleaners was beyond what I expected- you normally get that kind of attention and kindness if you're spending a lot of $$$$$ in places like L.A. and NYC and even then it's not quite authentic. Since my dress (which by the way received so many compliments), I have returned with my dry cleaning, and found equally great quality. I just wished I lived in Massachusetts so I could return more frequently to get this service! Sigh!

I left my new, unworn, expensive Eileen Fisher skirt to have the waist taken in. They said they…read morefound a moth hole and would fix it. Then they found another. I do NOT have moths in my house. They said they didn't either, but another customer must have provided one. Both holes were near the waist, so they would be covered by a sweater. **When I got home I found another moth hole the size of a quarter in the middle of the back!!! **I am having trouble getting them to respond with a reasonable settlement offer.

I've been a customer of both the cleaners & the alteration service, for several years. Quality of…read morework has been great. I've never had a problem like some people mentioned here. The gentleman who's the owner is fairly quiet but polite. A few years ago I left them & went to Zoot around the corner. Zoot looked cool with the conveyor belt & ability for consumer to drop off their clothes at off hours. After several trips their, they ruined a really nice jacket I had. No live person was available so I called the costumer service. They didn't take any responsibility, they did t even apologize. I was done with Zoot & came back to Concord Cleaners.

Very disappointing. More than 1/3 of dryers do not work, though they are not labeled. Messy and…read moreunkempt. Some washers seem to work. Count your coins at the change machine, though.

Neutral 3 star rating because I didn't stay…read more I wanted to wash comforters and sleeping bags but they no longer allow self-service for these items. The review from 2016 is out of date.

Always friendly. Always remember my name. Have returned cuff links we accidentally left in a coat…read morepocket several times. They also have done minor repairs (buttons/hems) for us.

The old owner was fine. I had been going there almost 30 years. The new owner will scam you…read more I took in 5 sport coats to be cleaned. I counted them out on the counter _ "one, two, three..." in front of her . She gave me a claim tag that read $60. When I went to collect them she said, that "there were 5 jackets, not 4, and therefore the bill will be $80". First of all, in Massachusetts retail law this is illegal. Even if it were true, it's her mistake, not mine. Second, do the math: how would a fifth jacket raise the bill by a third? It's not worth fighting, as there are plenty of dry cleaners, so I paid and left. She scammed a well known local resident for $20. Life's little victories.

The five star reviewer makes perfect sense, sounds articulate and realistic. The couple that work…read morethere show kindness welcoming and sincerity to everyone who crosses into their doorway.When I need to wait in line, I watch how they interact with politeness,with the other customers, regardless if customers fail to respond with kindness. Most customers interact with friendliness and good humor and this couple treat every customer like a good neighbor. The reasonable prices and quality hand work prove them to be the best dry cleaner in town. The wife, who is there on Wednesdays, does all the alterations. She measures and pins with the precision. She double checks with every customer to make sure the fitting is exactly how they want it and if they decide they want it looser or longer, she obliges with a smile and patience. How anyone can write a negative report about this business baffles me. I wonder if these folks patronized this business ..or fabricated their experience. As a discerning customer, I recommend this small, reliable business for any dry cleaning or tailoring needs with full earnestness.

I never write bad reviews because I'm fortunate to get good service most of the time but I'm…read moreappalled as to how racist and rude the owner of this store is. He has 2 spots for his business and one he parks in so he got irritated that My niece parked in his spot for a second and due to all the snow she didn't see the sign and made a mistake. The owner came into Starbucks and berated me infront of all the customers and then I tried to move my car and another customer of the dry cleaner store who was looking to park there started yelling at my niece as well. We called the police and they are familiar with this owner because others have called in when he physically assaulted a customer for parking in the spot! This is not professional and no one should take this crap from him! I suggest everyone boycotts his store and his store should shut down!

The drop off laundry service is amazing! Remember to bring tip money. She did a great job.read more

Here today! I needed…read morea dry cleaners and Yelp recommended Winn Street Laundry, it was within 2 miles of my hotel so perfect. Winn Street Laundry does their laundry on premise but they send their dry cleaning out. I'm not use to their prices, they have a minimum weight and Jezzzzus, their prices was astronomical! I asked how much and gasps behind me for asking and the lady at the counter "This is Boston" look and their awards let me know YOU WANT YOUR CLOTHES DONE RIGHT, SCREW THE PRICES. $7 freakin dollars for a single shirt? It was either my ego that agreed, determined to look Winn Street Laundry starched down and pressed or didn't wanna look cheap and couldn't afford their services. I said out loud "Good grief, I pay $2.79 in Houston for a man buttoned down laundry, heavy starched shirt". I felt the evil eyes trying to climb my Psalm 91 hedges of protection because one of the two tunnels here was closed due to construction and the traffic put commuter's at least 30 minutes behind and in traffic. These Bostonians need to fire up a joint which is legal here and CHILL OUT:)))) Anywho, my dry cleaning was superb and the heavy starch I requested cut my neck and was ready before time. My shirt collars was white so I had not a one complaint for my HARD earned mula. I received a text when my clothes were ready along with a reminder of the price, I like that. I learned a valuable lesson from Winn; order some white polo's from Amazon, buy Spray n Wash along with spray starch and save that money for 2 16 inch bundles of human hair:))) Here today! There tomorrow!

I have been using Top Cleaners for years, both for dry cleaning as well as for alterations. My…read moreclothes come back looking like new. They are also very honest; if there is a stain they don't think will come out, they will tell you that in advance. Additionally, Nikki, the owner, is just lovely.

I brought my wedding dress into Miki at Top Cleaners and she did absolutely amazing work! The dress…read morewas large as it is technically a pageant gown and I asked a lot of her, to open the back that was all lace work, to fix the sleeves that were also all lace and to remove layers underneath the skirt. She handled it so well and the finished product was remarkable. I am so glad I trusted her as I was in a bit of a time crunch (my fault). Miki finished it quickly and had it done right on schedule. I'm so thankful to her and I will be bringing more to her in the future. I absolutely recommend Top Cleaners in Concord. Great location and skilled, professional staff

Dropped off shirts for cleaning and I insisted that 4 linen shirts be washed. (I have washed these…read moreshirts on my own with no problems) When I picked them up I was charged for dry cleaning, four times the amount if they had been washed. Owner refused to admit that I said I wanted them washed even though she acknowledged that when I dropped shirts off. Will never do business with them again. Filing complaint with credit card provider. If I could rate them "0", I would.

I am not a big dry cleaning user, but the alterations I have had done, and the dry cleaning, have…read morebeen very good. Nice friendly establishment.

The conversation back and forth to answer my questions and set up my account. Also, she was very…read moreforthcoming about timing, what I need as a cancer patient, and how she could help

They showed up when they said they would. They returned the…read moreclean laundry neatly fold when they said they would. I very happy.