Avoid this place at all costs!!!! I don't even give it a one star rating, but it won't let me post…read moreunless there is at least one start.. I bought my SUV back in November and have had nothing but problems ever since... Very next day after bringing it home check engine came on reading multiple different codes including but not limited to catalytic converters and O2 sensors.. took it back to them and they so called fixed it couple of days later check engine light came on again for other reasons.. I ended up taking my truck back there about 3 to 4 times to get "fixed". Fast forward to 3 months after having my truck it is already needing a new transmission and my head gasket is blown. I will never understand how it passed MD state inspection with all of the issues I have had since I've gotten it.

Larry and Bob are very attentive and will give you great advice when selecting a used vehicle. I…read morehave tested and driven quite a few of their used vehicles and I have bought two used vehicles here.

Customer service is horrible!! Had a signed bill of sale and…read morepromise on a vehicle. Had to get our loan check and they sold the car out from under us. And refused to acknowledge their screw up and promised to help locate another car. They now refuse to accept our calls and as far as we can tell they've done nothing to help. Mat, Laura and Chuck were the peoplewe tried to deal with. Mat was very rude and disrespectful

A few weeks ago, I brought my 2014 Jeep into Adams Jeep to have it looked at (Check Engine Light…read moreand Service Transmission Message came on). As expected, I dropped it off from them to look at to determine what was wrong with the transmission. Later that deal, the service department reached out to me and said that the transmission needed to be replaced and they quoted me the price of $9,300 over the phone for a new transmission. I was frusted with the price that they had quoted and when I asked them about the possibility of putting a used or rebuilt transmission in the car, they told me that they do not bother with putting in used or rebuilt transmission and that I should either pay for a new one to be put in, or buy a new car. At that point, I informed them that I would be in later that day to pick up my Jeep as a I wanted to get a second opinion. (I opted to do so because they would not tell me specifically what the issue was with the transmission. When I inquired, they told me that they would have to take it apart to determine the exact issue and it wasn't worth the time do so, I was a bit annoyed...I wanted to know the reason behind why I needed a new transmission). So, when I arrived to pick up my car and pay the fee for them to look at it, I asked again for an explanation as to how they determined I needed the transmission and have the technician explain their determination, I was told that the tech had left for the day and their notes simply stated i needed a new transmission. At this point, the service department again mentioned that i should replace it or buy a new car. At this point, I made the mistake of asking, well, what are my options for a newer car if I decide to go that route. It was at this point they brought the sales manager over, and they tried pushing a 2024 Jeep Compass on me and having me make the purchase that night. I wasn't in the position that night to make such a major financial decision without first exploring my options. I was beyond frustrated by that experience and to be honest, I have no interest in buying another Jeep after all the issues I've had with my current Jeep. So, after leaving Adams that night, I called around other repair shops to see if someone else could give me a solid answer as to what was wrong with it. After taking it to another far more reputable shop recommended by friends and coworkers, I was able to get a clear explanation as to what was wrong, and I was able to get the work done for a much better price than what they quoted me. I will say, after this experience, I will never be returning to this dealership to have any work done on my vehicle and I will never buy a car from them. I would highly recommend that people avoid this dealership.

back with an updated review!! i originally brought my 2017 Hyundai that i LOVED oh so much…read moreespecially for my 1st car purchase which was back in 2020, to now trade it in for my NEW (but LIGHTLY used) 2021 SONATA!! again process went smooth & i left once again a happy customer!!

In the process of setting up the needed steps to buy a car from Jenny O , spending hours going…read morethrough the process and being approved, the car was SOLD !! My son spent the better part Memorial Day speaking with Jenny O , he had gone through the application process and was waiting for a call from Jenny O with the exact payment and interest rate .... details of the loan etc . The call NEVER came . We were getting ready to head down to purchase the car at 9:30 am this morning . She SOLD the car with no word back ! Common decency would have been her explaining that she had another buyer Interested and the car may be sold to the other buyer . When I called this morning her attitude was " sorry for your luck " she said she was the only manager there then proceeds to all of a sudden find another " manager " for me to speak to " Amir " who had the same attitude. We have three other family members in the market for a car that were also going to check the lot out as well . I would NEVER EVER recommend this " car lot " . I've bought several cars and have NEVER experienced " service " this awful ! ZERO stars !!!!!

Erin in service will take real good care of you. Her energetic and bubbly personality makes the…read morepain of having work done on your car a breeze. Usually, it is pretty fast for me to get in and out of there. I love the ease of booking an online appointment, too. Never shy to give personal phone lines and numbers to reach out directly with questions. Was given a lovely rental car since parts needed ordered for my vehicle while in the shop. A+ work!

Had a great experience from Morgan pulling the car getting it ready for delivery and the back of…read morehouse helping with the final delivery and a great warranty thanks Anderson we'll be back

Terrible experience with this dealership. Car was not worth the price, they omit to tell you up…read morefront about processes, terrible follow up with the titling department. They are the epitome of the bad car salesmen stories that you read about. Run far away.

Ok so I am NOT rating their service department or the cleanliness of their bathrooms. What I am…read morerating is their sales department, finance guys, sales management and overall team. I don't know why there are reviews that are negative because BASED on MY PERSONAL experience this is an A+ dealership. I purchased a 2022 Dodge Challenger from this dealership and I did it from out of state without even meeting Tony Roy in person. He is an Epic Sales person by the way. Very easy to deal with and just a fun guy. He even responded when the dealership was still closed or he wasn't working. I deal with salespeople for my line of work all day long and he is one of the good ones. Negotiated a fair price for the car they had and got a fair financing deal as well. Every phone call or text was returned and he even checked in twice after the sale to make sure I was happy with my purchase. Please give this dealership a try and please ask for Tony and tell him your best friend Damon sent you.

I have purchased cars from JP Chevrolet for many years and would highly recommend visiting this…read moredealership if you want excellent service and enjoy working with a professional caring organization. I trust JP Chevrolet to answer all of my questions and make recommendations for my families needs based on the reliability, gas millage and overall service requirements of our new purchases. I enjoy the personal service given when I make my new car purchases and working with the service department has been a wonderful experience. I would recommend visiting this dealership when considering a new car purchase for your family!

Professional customer service. the waiting area was clean and they offered coffee. They explained…read morewhat needed to be done so I could understand.

I'm on my 2nd car from Budget. Won't go anywhere else. Cars are decent for the price. Easy payments…read moreif that's the route you choose. Worth at least a visit. Jim D.

Two vehicles supposedly repaired. The car came back to me found out the lights did not work they…read moredid work when it went into the shop. All parts not replaced as instructed and paid for. So, we are at a crossroads spend a bunch more money or junk the car. Excuse was the mechanic was in county jail so they could not find out what was done. The truck came back with a rear main seal leak after they replaced the transmission, and they could not adjust the shift cable. I took it to the ford dealer, and they had to replace the entire shift unit that Budget supposedly replaced now vehicle shifts properly but the transmission had to be taken out again. I have purchased many cars from Bob over the years and have always been happy. The new owners don't have a clue. I look forward to seeing the next owners.

I had the best time shopping for a car here, I had the privilege of meeting their top salesman…read moreLaron Lambert. That guy was super cool to deal with very laid back and honest. If your looking to have a great car buying experience, then head to harco and speak with Mr Lambert.

Definitely recommend. Excellent work and awesome customer service. I took my Cadillac Escalade to…read moreAuto Showcase yesterday to get several door dings repaired. When I arrived I was greeted by a very friendly and courteous staff, including the owner, who is extremely accommodating and super friendly. They got me in right away, and were very knowledgeable and took time to listen while I showed them what I wanted done and than explained the process of what they would be doing to repair my vehicle very clearly. My truck is black and also had several noticeable scratches in various places, which really bothered me. I pointed out all of the scratches and asked if they could do the paint work and if so, to please let me know when I could bring my truck back to get the work done. They agreed. After that I decided to wait for the repairs to be finished, which I assumed wouldn't take more than a couple of hours at the most; but I was pleasantly surprised when my truck was done within just a little more than an hour! They brought it up looking fantastic! It had been washed and they even cleaned and polished my tires! Everything looked great and I was really happy with the work. But, upon closer inspection I was absolutely shocked and ecstatic when I realized that in addition to removing ALL the door dings (about 7 or 8-some in the worst possible places, which I've been told may be very hard to remove), and doing and excellent job on all of those, they also touched up ALL of the paint and those scratches that had been bothering me so much...GONE! All of them! I couldn't believe it! My truck looks AMAZING and I honestly couldn't be happier! Ive read some of the negative reviews posted about this business, and based on my experience nothing is further from the truth. I have had nothing but a positive experience here. I would definitely recommend Auto Showcase to anyone and everyone in the market for a new car or truck and/or excellent service/repairs or body work. The dealership is beautiful, the staff/management and owner are extremely friendly, polite, helpful and knowledgeable. The pricing is more than fair, and by comparison is right in line, if not better than what's being offered in the current local market at other dealerships. I also felt very comfortable and safe waiting there. It was just a good vibes type of environment! They seem to have a really well stocked line up of beautiful vehicles too. And, from what I could see, their diverse inventory includes all kinds of great cars and trucks at various price points to choose from. I can also assure you that they not only offer, but ACTUALLY PROVIDE and guarantee, top notch, excellent service and repairs and truly went above and beyond for me yesterday. I am extremely happy and very grateful! Thank you Auto Showcase for not only doing such a great job on my truck, but for also making this such a great experience too! I'll definitely be back and I'll be sending everyone I can your way!

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

Jones Bel Air Hyundai ALWAYS provides excellent customer service from buying the car to service &…read morerepairs of the car. Their slogan is "Jones for life." They go the extra mile to keep their customers happy! We have purchased 5 cars from them and recommend several others to buy from them. We always return to them for regular service, it's worth the drive! All those who work there show they care. Our service advisor, Kenneth Hooper, is just a phone call away to help. When there for service he provides updates on the vehicle. This is in addition to the display showing progress of every car being serviced located in the comfortable waiting room. Each visit there is a pleasant experience! I highly recommend this business!!!

After performing a serpentine belt replacement and a recall fix on my Elantra the Jones Hyundai…read moremechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that when he closed the car hood the screwdriver punctured a hole in the battery. I discovered this today when I took my car to have the oil changed. Standing with the mechanic as he opened the hood I saw something that looked like a small pen sticking out of the battery. He explained what it was and that he couldn't do anything to fix it without replacing the battery. Not only was this dangerous (leaking battery acid), but Jones Hyundai service manager and his boss insist that replacing the battery for free meant they didn't owe me a refund for faulty service that was a danger to me (I've been driving around in a car that has been leaking battery acid) and has caused me to lose a day of work. As I explained to the rude service manager and his rude boss as they stood over me, I refuse to pay for a poorly performed service. If they wish to charge me for the part, I'm in agreement, but I want a credit for the labor. We'll see...the charge has been disputed.